Download - Texas Integrated Eligibility–The SOA Journey
Texas Integrated Eligibility – The SOA Journey
Leah BurtonDirector, Enterprise Applications
August 27, 2008
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Presentation Purpose
• The CIO Challenge
• Texas Integrated Eligibility – Goals and Strategies
• TIERS SOA Execution Model – The Phased and Iterative Approach
• ESS Business Architecture
• TIERS – SOA Technology and Solution Blueprint
• TIERS SOA – SWOT Analysis
• TIERS SOA Initiatives: Success Stories (2004-2007)
• TIERS SOA: Critical Success Factors
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HHS CIO Requirement: Continuous Alignment
Keep Reducing the Cost• Development Costs• Maintenance Costs• Data Center Costs• Outsourcing Costs
Deliver Faster • Shorten Delivery cycles• Shorten support cycles• Shorten training cycles
Deliver to Eligibility Support Services Goals• Enable Multi-Channel IE Model• Enable TIERS/IE Roll Out• Enable Performance goals (Fed-Timeliness SLA’s)• Sustain current TIERS/IE technology Operations
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HHS Enterprise Applications (EA): Goals
SuccessfullySupport TIERS/IE
Roll Out
Enable ESS Business Performance
Reduce ITCost – Technology
And Ops
EfficientlySustain current
Operations
ESS Business Architecture
TIERS/IE Architecture
IT Operations Model
IT Workforce
• Evolving Business Processes
• Evolving Technology Components
• Transitioned IT processes
• Transitioned/New IT Teams
Goals
Current Situation
• Component Business View
• TIERS App to an SOA Model (Asset Model)
• Stabilize Operations + Innovate on delivering IE business requirements
• Organize and train IT workforce to support new business model
EA Strategies
EA Workspace
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EA Strategies: The Execution Model
SuccessfullySupport TIERS/IE
Roll Out
Enable ESS Business Performance
Reduce ITCost – Technology
And Ops
EfficientlySustain current
Operations
Goals
ESS Business Architecture
IT Architecture
IT Operations Model
IT Workforce
• Evolving Business Processes
• Evolving Technology Components
• Transitioned IT processes
• Transitioned/New IT Teams
Current Situation • Component Business View
• TIERS App to an SOA Model (Asset Model)
• Stabilize Operations + Innovate on delivering IE business requirements
• Organize and train IT workforce to support new business model
EA Strategies
IT Governance – Initiatives and Performance Management
SOA – Converting TIERS Application to Assets
Service Oriented Data Center
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TIERS SOA Execution Model: A phased and Iterative Approach
• ESS Client Demand Profile• ESS Roll Out Plan• ESS Performance Goals (Case Load et al)
Business Goals
• Business Architecture• IT Architecture • Capability Gap Analysis• Initiatives Identification • Project Management
SOA Planning andManagement
SOA Execution andMonitoring
• SOA Implementation• Data Center Planning• SOA/IT Monitoring• Business Performance Management
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Business Architecture Goals – Critical for SOA and Business Success
Traditional Business Architecture In-Transition Business Architecture
Integrated Eligibility Business Process
WebCall
CenterDocument/Mail Center
Shared (IE)Processes
F2F CBO
Food Stamps
Medicaid Long TermCare
ChannelProcesses
Food Stamps
Medicaid Long TermCare
Clients
• Integrated data collection – Single application
• Integrated eligibility determination process
• Case worker productivity
• Faster policy change response
Case Workers
• Customer Interaction through multiple channels – Modular process evolution
• Shared integrated eligibility determination processes for all channels – Service Center
• Focus case worker on core value added tasks to meet increased client services demand
• Process design to meet timeliness SLA in the multi- channel model (Task view v/s Case View)
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TIERS SOA Execution Model – Transition to an Software Asset Model
SOA Platform Initiatives
Business Architecture Initiatives
TIERS Data Mart
Legacy TIERS App Modules
DC ED BI Corr
Maxe Insts
New IE Front End
CC Doc
Enterprise Service Bus
Workflow – Business Process Mgt (Task Mgr)
Portal – Rich Client (Adobe)
TIERS SOA Platform
IDM
MON
BI
Step1: Design , Integrate and deploy TIERS SOA Platform
TIERS Data Access Web Services
TIERS Transaction Services (CRUD)
TIERS Composite Services ( Channel Specific)
Opening Up TIERS using SOA - Servicification
Step 2: Design , Build and Deploy TIERS Data Access, Transaction and Composite Services
TIERS SOA Data Center Services
Step 3: Design , Build and Deploy TIERS SOA Data Center
F2F
F2F Model Supported by Legacy
TIERS
CBO
IE CBO/HAND CompositeApplication
Web SSIE
SelfService Portal
CallCenter
IE Call Center
CompositeApplication
Business Performance Management
IT Governance – Initiatives Management
Content
Document/Mail Center
IE Doc Center
CompositeApplication
Content/Doc Management Application
Shared Integrated Eligibility Process
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TIERS SOA SWOT Analysis
Strengths
• TIERS SOA vision and Roadmap• SOA Platform Implementation• TIERS Web Services Planning, Design and Implementation• Business Architecture Design and Requirements• IT Governance
Weakness
• SOA concepts communication to stakeholders• Enabling an SOA operations model with vendors• Access to skilled resources – Vendors and Internal• Overall Performance Management – Defining and establishing the business value of IT• Establishing SOA governance – SOA re-usability
Opportunities
• Move TIERS to an asset model – Lower cost and deliver to business requirements• Executive Decision Management• Continuously align EA to TIERS Roll Out plan
Threats
• Time and effort required to open up TIERS• Enabling business changes required to make SOA successful• Federal Priorities• Funding streams and cycles – Mapping SOA initiatives to funding streams
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TIERS SOA Success Stories: Document Center Composite Application
MAXe Web Services MAXe
Mail received
Prep Area Content Repository
Po
rtal
TL
ME
SB Enrollment?Case #
Available?
We
bS
erv
ice
Ca
ll
Image Assembly
TIERS Web Services
TIERS
Image Assembly Service
Data Capture
Case
Validation
Y
NY
N
Mai
l C
ente
r
Data Capture Service
Valid
Case?
Y
N
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TIERS SOA Success Stories: CBO Channel
MAXe Web Services MAXe
Po
rtal
TL
ME
SB Enrollment?Case #
Available?
We
bS
erv
ice
Ca
ll
Image Assembly
TIERS Web Services
TIERS
Image Assembly Service
Data Capture
Case
Validation
Y
NY
N
CB
O
Data Capture Service
Valid
Case?
Y
N
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TIERS/IE Business and IT Governance Solution
HHS Business and IT Governance Solution
Enterprise BusinessServices Model
Enterprise IntegratedBusiness Performance , Operations and Project Performance Metrics Knowledgebase
Business and IT Initiatives Management
ExecutiveManagement
CIO BusinessManagers
VendorManagement
ODS
EnterpriseData Warehouse(PerformanceData Marts)
IT Systems andApplicationsMonitoringData Stores
IT OperationsData Stores(Remedy et al)
IT GovernanceData Stores(Issue, Risk andProject Mgt)
Executive Decision Support Apps
OutsourcedVendor Systems
• Business Performance Visibility• Transition and Transformation Performance Visibility and Impact Analysis• Executive Decision Support
Web Portal
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SOA: Critical Success Factors
• Business and IT Performance Management and Governance program
• Business architecture design and roadmap
• Carefully look at IT SDLC and Ops model for SOA: Need to implement a lot of new processes and train staff
• Setting up an SOA platform is not easy – Vendor products are not integrated, be ready to spend time and money on it
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Q & A