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» After conscious un-couplings, Telcos and mobile providers are now buying each other
› Vodafone and Cable and Wireless
› BT and EE
» Utopian goal is to have one network
» Fixed Mobile Convergence or (FMC)
Marketplace is changing
Telephony
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» Is voice enough?
» Unified communications
› Presence, video, instant messaging, document sharing, shared whiteboard……and voice
» Un-coupling telephony from the desk
» Biggest barriers are interoperation and lack of GSM coverage
User requirements are changing
Telephony
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» Data Networks are perceived as being more reliable
› Networking is seen as business critical
› Redundancy built into data network
› Copper Infrastructure now old and de-grading
» We all have mobiles (business or personal)
» Call forwarding to mobiles can be an excellent fall back
» If your data network goes down, you would notice
» Would you notice if your telephone went down?
Attitudes are changing
Telephony
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Background
Telephony
Gap in product portfolio
Customerdemand
Previous project experience
Potential threat from IP providers
Potential brand damage
Suppliers already providing these services on the Janet network
Telephony
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Customer Demand The average annual spend:
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» Save money, purchase “solutions” and one contract / bill
» Line rental, move telephony traffic from ISDN circuits onto IP Connection (SIP Trunks)
» Costs in calling organisational mobiles
Telephony
FE£30,000
HE£150,000
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Challenge –Can we reduce costs by 50%
Telephony
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What do we become?
Mobile operator
Telco
Preferred supplier
Framework
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» We created…
» Telephony Purchasing Service
» Reducing your telephony costs by providing a simple way of purchasing telephony services for use over the Janet network
Telephony
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» Like a traditional Framework but:
› Suppliers can come and go at any time
› New technologies can be introduced
» Creates a mini marketplace with natural forces
» Is not limited to the type of supply
» Is fully electronic
Dynamic Purchasing Service (DPS)
Telephony
Simplified contract notice
Customer
invitation to
tender (ITT)
Simplified
contract notice
published
15 day period for new
suppliers to join
Jisc procurement
checks ITT
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Mini competition
Invitation to tender
(ITT) issued to
registered suppliers
ITT Responses
received via DPS and
delivered to customer
Jisc procurement handle
supplier correspondence
and clarifications
Period for responses
set by customer in ITT
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Evaluation and feedback
Evaluation of
responses
Contract
negotiation with
chosen supplier
Feedback
to suppliers
Feedback to
Jisc
Period for
evaluation set
by customer
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» Gamma*» Redcentric*» Voicenet*» Vodafone*» Freedom Communications» Focus 4u» Maintel» Damovo» Telecoms World» ADA Networks
* telco
Suppliers already on board….
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» Provide a minimum of 1 Gbit/s connectivity to the Janet network in two geo-resilient locations
» Provide free calls
» Ensure customer networks are appropriately provisioned
» Deliver a range of telephony services based on requirement
» Share revenue with Jisc
Suppliers need to...
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» Purchase whatever they need
» Have confidence as we have vetted suppliers
» Make use of Jisc expertise
Customers can...
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» 29 customers so far in excess of £1.5m spent
› 10 HE Universities
› 13 FE Colleges
› 4 Research
› Jisc (consumption of own dog food)
› HEFCE
» 6 customers currently purchasing including HEFCE (£600k)
» 6 further customers lined-up
Telephony purchasing service
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» First “real” product, still finding our way
» Lots of matrix working across organisation
» Ensure single point of contact and ownership of process
» Technical and Procurement hand-holding
» Work with customers to:
› Define and undertake customer requirements
› Develop procurement strategies
› Bill analysis
› Develop ITT
› Help to resolve problems (this can be interesting)
Telephony purchasing service
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» Improving data collection – Financial and marketing, e.g. splitting out OPEX and CAPEX
» Building on-line community and self help tools
» More customers
» More suppliers – BT, Virgin Media, Easynet
» Where we go next
› Telco / Mobile provider
› 4G Backhaul
› Not-spot coverage
We are working on…
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» Saved 50% (~£25k p.a):
» SIP Trunks only
» BCP via GSM
» Positive feedback on process
» Looking to purchase mobile provision in next 12 months
Customer experience example
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» Mobile not-spots
» 4G including voice
» Mobile backhaul
» Become a telco etc?
» Federated MS Lync
» Looking back, two networks may seem strange!
Telephony development – What’s coming?
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Find out more…
Contact…
Except where otherwise noted, this work is licensed under CC-BY-NC-ND
Roger BolamTelephony specialist, Jisc