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Technology Services BoardPortfolio and Policy
Subcommittee MeetingAugust 11, 2016
10:00 a.m. – 12:00 p.m.
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AGENDA
August 11, 2016 2
TOPIC LEAD PURPOSE TIMEWelcome and opening remarks Michael Cockrill Information 10:00
Policy Review• Policy 151 – Disaster Recovery• Policy 181 – Accessibility• Policy 184 – Data Center Investments
Sue LangenRyan Leisinger
Cammy Webster
Discussion/Recommendation 10:05
Enterprise Project Review – FAST Technologies
• Dept. of Licensingo Prorate & Fuel Tax System Replacemento DRIVES – Business & Tech Modernization
• Dept. of Revenueo Tax and Licensing Systems Replacement
• Dept. of Employment Securityo Unemployment Tax and Benefit (UTAB) System
Rob St. JohnJim Hammond
Kathleen DrewPamela Davis-Taggart
Josh JohnstonPeter Barlow
Marcus GlasperKit Bail
Matt BuelowAbhi Kuzhikat
Discussion/Feedback 10:30
Improving Project Outcomes• Oversight Process
Rob St. JohnJim Hammond
Kathy Pickens-Rucker
Discussion/Feedback 11:40
Public Comment 11:55
ADJOURN – 12:00 noon
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Current TSB Portfolio & Policy SubcommiteeMembers
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Industry MembersKris Kutchera – Alaska Airlines*Butch Leonardson – BECU*Paul Moulton - Costco
Legislative MembersSen. Mark Miloscia - Senate R
Executive Branch (Agency Directors)Michael Cockrill – CIO & ChairMarcie Frost - DRS
Other GovernmentBill Kehoe – CIO King CountyJeff Paulsen – Labor Rep
Blue – members presentBlack – members absent
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Policy ReviewInformation / Discussion
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Where Are We?
Work Group Drafts
CIOs Review
TSB Sub Committee Recommends
CIO Adopts
Full TSB Approves
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Policy 151 – IT Disaster Recovery Planning
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Complete COOP
Create DR Plan(s) Train Staff
Test Annually
Act on Test Results
Update DR Plan
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30 JUNE2019
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Policy 184 – Data Center Investments
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Migration Strategy Weigh Agency Impact
Business Value & Opportunity
Data Center Investment
Policy Date
Timeline
Agency Computer Rooms
State Data Center
Agency Data Centers
Policy Date
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Policy 184 – Data Center Investments• Ambiguous expectations• Constrained waiver request process• Limited future thought to compute strategy
Old Policy Limitations
• Right size allocation of debt service to maximize federal participation• Narrows data center facility investment to SDCFinancial Goals
• Provides path to put compute where it belongs• Applies pressure to come up with a planTechnical Goals
• Timeline too aggressive• Competing priorities for scarce resources• Organizational change management impact
Agency Voiced Concerns
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Policy 188 - Accessibility
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All covered technology must meet established and testable worldwide
standard – WCAG 2.0 AA
ExistingPrioritized list and a plan to
correct
:: Agencies Must ::o Identify IT Accessibility Coordinatoro Develop Internal Policy and Processo Publish Plan to Address Existing Technology
In Development or Procurement
OCIO waiver required for
non compliance
NewOCIO waiver required for
non compliance
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Policy 188 - Accessibility
Department of JusticeAmericans with Disability Act (ADA)
:: Settlements ::Edx.org | PeaPod | WA State Board of EducationH&R Block $90,000 plaintiffs – $55,000 civic
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Agency ResponsesPlan due by end of year too aggressive
Impact beyond ITQuestions about Section 508 and ADA
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For Decision
• Do you recommend Policy 151 for approval & that Standard 151.10 can be rescinded?
• Do you recommend Policy 184 for approval?• Do you recommend Policy 188 for approval?
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Enterprise Project ReviewDiscussion
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Washington State FAST Projects
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• 3 Agencies and 4 Projects
• FAST Investment - $103.7M
• Total Project Spend – $202.6M
• OCIO Engagement
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FAST Enterprises, LLC
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• Focus on Government Solutions
• Revenue / Licensing / Unemployment
• 35 state and local governments in US
• 7 countries
• Founded in 1997
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Washington State FAST ProjectsDOL - Prorate Fuel Tax
$4.5MOct 2014 to Oct 2016
DOL – Vehicles/Drivers$43M
Jul 2015 to Dec 2018
DOR - Tax & Licensing$36.6
Jul 2015 to Dec 2018
ESD – Unemployment$19.6
Apr 2015 to Apr 2017
FAST Enterprises, LLC
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Fast, Inc. Projects Timelines
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DOL-Prorate & Fuel Tax SystemReplacement (PRFT)
• Business problem to be solved; Progress to project goals
• Current status (e.g., Phase 1 rollout)
• Lessons learned - top 3 (e.g., What advice can you give to agencies
coming next?)
• Questions for the TSB members?
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DOL-DRIVES - Business and Tech Modernization
• Business problem to be solved; Progress to project goals
• Current status (e.g., Phase 1 rollout)
• Lessons learned - top 3 (e.g., What advice can you give to agencies
coming next?)
• Questions for the TSB members?
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DOR-Tax and Licensing SystemsReplacement (TLSR)
• Business problem to be solved; Progress to project goals
• Current status (e.g., Phase 1 rollout)
• Lessons learned - top 3 (e.g., What advice can you give to agencies
coming next?)
• Questions for the TSB members?
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ESD-Unemployment Tax and Benefit (UTAB) System
• Business problem to be solved; Progress to project goals
• Current status (e.g., Phase 1 rollout)
• Lessons learned - top 3 (e.g., What advice can you give to agencies
coming next?)
• Questions for the TSB members?
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Questions / Discussion
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Project OversightInformation / Discussion
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Improving Project Outcomes
BudgetAlign technology strategy &
public policy
IT strategy
4-6 year projection
Lessons learned
Capital budget model
IT budget pool
PortfolioInvest in the right things
Enterprise strategies
Modern / Transform
Enterprise resource planning (ERP)
Unified business identifier (UBI)
Humans
eGov
Technology Business Management (TBM)
DeliveryExecute & deliver outcomes
Quality Assurance
Risk / Severity
Triggers / major projects to TSB
Process
People/skill
Responsibility
Governance
Project / Program management (PMO)
Taskforce
DoneDoneDone
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Project Assessment Reporting
Dashboard Reporting
Procurement Transparency
Technical Oversight
Project Oversight
Independent QA
Independent Verification &
Validation
TSB Review
Stage Gating
LowNegligible Moderate High
Project Risk Assessment
Leve
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Tran
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Ente
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chite
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Risk
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Fina
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Concept for Oversight Framework
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Oversight Process Initiative To be launched in September
Scope
• Review current definitions, methods and procedures for ‘project oversight’,
•Obtain TSB Subcommittee input and insight• Review research from industry and other states• Evaluate oversight over the life of a project
Deliverables• Finalized tool and data collection methods•Updated oversight framework•Updated Policy 121
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Public Comment
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