2
Objectives
Define teamwork
Describe the importance of effective teamwork
Identify conditions that help develop and
maintain effective teamwork
Identify challenges to teamwork
Assess teamwork readiness
Display effective behaviors that support
teamwork
4
Teamwork vs. Solo
About the exercise we just did, let’s talk about …
Reactions
Preferences
Pros & Cons
Applicability / Suitability
5
Teamwork Definition
Teamwork is a “cooperative effort by the members of a group or team to achieve a common goal.”Source: Webster’s II New College Dictionary
Individual Group
7
Why Teamwork is Important? - Examples
The work to be done is too complex
The work to be done is too big
The task can be done more effectively (less time, less money, etc.)
The task to be done requires very diverse expertise
The multiple input is beneficial for the outcome
When multicultural issues can affect the final product
M u s t R e c o m m e n d e d
1 + 1 > 2
8
Advantages to Working in a Team
To learn to plan and organize To learn to negotiate and compromise To practice decision making skills To gain knowledge from another
person To meet new people To require less work for each individual To have fun
Source: School of Computer Science in the University of Waterloo, Canada
9
About Teamwork
There is an African saying that …
If you want to go fast, go alone.
If you want to go far, go together.
11
Teamwork in Action
About the exercise we just did, let’s talk about …
Feelings
Recollections
Lessons Learned
Real World
13
Teamwork & Business
Ineffective teamwork
Loss of Customers
Loss of Market Share
Loss of $$$
Loss of Jobs
Hurts Everybody !
15
Conditions That Help Effective Teamwork
Clear and common group objectives and goals
Efforts to develop and use the skills of each team member
Develop team members' flexibility, creativity, and sensitivity
Trust and openness of communication (team members and management)
Increase sense of belonging to the team
Time and attention devoted to teamwork
Feedback to team members about their performance
Source: Adapted from tips provided by Center for Academic Computing (CAC) at Penn State University
16
Decisions Within a Team
Decision by Unanimous Consent
Source: School of Computer Science in the University of Waterloo, Canada
Decision by Majority
Decision by Consensus
17
Teamwork – Making It Work!
Source: School of Computer Science in the University of Waterloo, Canada
Once work is delegated each member has
certain rights and responsibilities
Any examples of rights and
responsibilities ?
18
Teamwork – Making It Work!
Before work starts consider the team members …
Source: Adapted material from School of Computer Science in the University of Waterloo, Canada
Work habits Best productive moment
of the day (early birds vs. night owls)
Schedule conflicts Workloads Motivation Personality conflicts
19
Challenges to Effective Teamwork
Team members are new or change often Team members are unsure of or not happy with
their roles Time pressures Team members are geographically dispersed Team members have excessive workloads Uncertainty (goals, tasks to be accomplished,
individual proficiency) Communication and perception problems Uneven participation
Source: Adapted from tips provided by Center for Academic Computing (CAC) at Penn State University
20
Common Problems & Aid Kit
One team member is late for a meeting or does not arrive at all.
Team members cannot seem to agree. A team of passive people may have
problems making decisions. Brighter/experienced team member do all
the work because they can do it quicker. One team member is too critical of other’s
work. One team member is not doing his/her
share of the work.
EICCD Logistics & Supply Chain Management Program
Jul 2008
Acknowledgments
Copyright © 2008 EICCD, all rights reserved.
Contact Eastern Iowa Community College District for permission.Case studies and examples are fictitious.
Any similarity to persons living or dead is merely coincidental.
This workforce solution was partially funded by a grant awarded under the President’s Community-Based Job Training Grants as implemented by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use by an organization and/or personal use by an individual for non-commercial purposes is permissible. All other uses require the prior authorization of the copyright owner.