Download - Tate Tyler - Designing the Search Experience
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Designing the search experience
by Tyler Tate, TwigKit
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ux search
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AerospaceNews media
Broadcast
ElectronicsIntelligence
Healthcare
Local Government
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Photo by David Woo
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Photo by Paul Robertson
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Photo by Paul RobertsonPhoto by Mark Hillary
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?!Surely there’s a better way?!
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Classic information retrieval
Document DocumentRepresentation
QueryInformation
Need
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Iterative information seeking
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Lookup
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Learn
Lookup
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Learn
Investigate
Lookup
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Learn
Investigate
Lookup
Explore
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Investigate
Lookup
Learn
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The Lookup Process
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Recognise theneed for information
The Lookup Process
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Recognizing a need for information
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Recognizing a need for information
Known-item
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Recognizing a need for information
Known-item
Navigational
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Recognizing a need for information
Known-item
Navigational
Exploratory
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Formulate the query
The Lookup Process
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Autocomplete
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Autosuggest
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Instant Results
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Run the query
The Lookup Process
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Running the query
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Running the query
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Running the query
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Running the query
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Running the query
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Running the query
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Running the query
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Running the query
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Running the query
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Review the results
The Lookup Process
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Use Clear Titles
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Use Hit Highlighting
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Use Hit Highlighting
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Group like results
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Group like results
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?
The Lookup Process
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Investigate
Learn
Lookup
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The learning process
2 3 4 5 61
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The learning process
2 3 4 5 61
uncertaintyapprehension
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Selection
The learning process
2 3 4 5 61
optimism
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Selection Exploration
The learning process
2 3 4 5 61
confusionuncertainty
doubt
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Selection Exploration Formulation
The learning process
2 3 4 5 61
confidence
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Selection Exploration Formulation Collection
The learning process
2 3 4 5 61
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Selection Exploration Formulation Collection
The learning process
2 3 4 5 61
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Selection Exploration Formulation Collection
The learning process
2 3 4 5 61
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Explore
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Browse
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Flexible !ltering
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Data Visualization
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Data Visualization
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Re-!nd
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Highlight visited pages
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Bookmark items
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Recently viewed items
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Recently viewed items
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Organise
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Add tags
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Assign to a group
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Capture relationships
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Compare
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Side-by-side product comparison
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Chart comparison
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Annotate
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Comment on and rate saved properties
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Learn
Investigate
Lookup
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Monitor
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Saved Searches
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Email alerts
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Email alerts
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Email alerts
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Collaborate
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The like button
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Collaborative bookmarking
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Collaborative bookmarking
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Collaborative bookmarking
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Collaborative bookmarking
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Learn
Investigate
Lookup
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We must think beyond the individual query and
help users accomplish their goals over time,
across space, and with the people they trust.
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Companies who help users throughout the entire
learning process are more likely to:
✴ Create passionate, devoted users
✴ Bene!t from the resulting transaction
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The end goal is to provide value to our users,
which in turn brings value to the business.
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✴ Gary Marchionini, Exploratory Search: From Finding to Understanding, 2006
✴ Carol C. Kuhlthau, Inside the Search Process: Information Seeking from the User’s Perspective, 1991
✴ Ann Blandford and Simon Att!eld, Interacting with Information, 2010
✴ Marcia Bates, The Design of Browsing and Berrypicking Techniques for the Online Search Interface, 1989
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ENTERPRISE SEARCHMeetupswww.searchmeetups.com
ENTERPRISESEARCHLondon
ENTERPRISESEARCHFrankfurt
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Thank You!
@TylerTate
@TwigKit
http://twigkit.com/blog/
http://SearchMeetups.com