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Sur-Gard System III
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Sur-Gard System III
The Next Generation Receiver… For the Next Generation Needs!
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Sur-Gard System III
The Most Versatile, Flexible and Powerful Receiver Ever!
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Any incoming signal of any incoming format to any line
One receiver for all needs!
• More Accounts
• Less Space
• Fewer Line Cards
• Less Time On-line
• Save Money
Sur-Gard System III Virtual Receiver
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Integrated redundancy for central
station certification
• Automatic Switching from Primary
to “hot” Secondary Hardware
• Dual CPM3 Receivers
• Dual PSU3 Power Supplies
• Virtual Line Cards
• Automatic Back-up to Redundant
Automation Software Port
Station Redundancy
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DRL3 Line Cards
CPM3
PSU3 Power
Module
Hot Swappable Components
• Hot Swap with Power On
• No Signal Loss
• No Information Loss
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Easily and Economically Expandable
Start with the number of line cards
that you need…
Expand System III to a total of 24
Virtual Line Cards
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Digital T1 / PRi Telco Service
• Eliminate “POTS” lines
• Point all telephone numbers to
Digital Service
• Enhanced flexibility
Move to the Digital World
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Communication Formats
Increasing the number of formats
• Over 100 formats and growing
• SIA 1, 2, 3, 8, 20
• Contact ID, Pulse, Modem II, IIe,
IIIA Squared, ITI, Silent Knight
FSK1, FSK2, Sescoa Super
Speed… and many more!
• Any format to any line card
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Virtual Line Cards
Any line card can take any call
• Using the digital service
information
(DNIS and ANI)
• Maximum line use
• Minimum lines needed
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Conventional Receivers
• Any call must go to receiver with
format
• Incoming call must go to line
card with telephone number
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Conventional Receivers
• Multiple receivers for multiple
formats
• Duplication for redundant needs
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Conventional Receiving of Signals
Line 1 - 80%
Line 2 - 60%
Line 3 - 40%
Line 4 - 20%
Line 5 - 0%
Incoming call to Line-1
If busy roll over to Line-2 then
Line-3 then Line-4 …
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The result is inefficient line
usage and poor cost ratio
• Last few lines only used at peak
times
Conventional Receiving of Signals
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Conventional Handshakes
Handshakes, which one?
HS #1 ?
Wait
HS #2 ?
Wait
HS #3 ?
Wait
HS #4 OK
Time taken - 20 Seconds
Even if SIA or Contact ID is used, it could
take 15 – 20 seconds before the correct
handshake is provided
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Fixed-line Hunt Groups become
Software Profiles
• Any call to any line card
• 100% use of all line cards
• Fixed hunt groups are eliminated
• 2 to 1 ratio or less
• 48 conventional lines become
24 virtual lines
The Virtual Receiver
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Can we make communication
formats faster?
NO
But can we recognize what format
before the call picks up?
YES
How?
The Virtual Receiver
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Know which handshake to use
with
the use of ANI and DNIS C.L.A.S.S. signals
and
the use of patented AHS
ANI and DNIS
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ANI and DNIS
System III sends the correct handshake with the use of ANI and
DNIS and AHS.
• C.L.A.S.S. Custom Local Area Signalling Services
• ANI Automatic Number Identification
• DNIS Dialled Number Identification System
• AHS Automatic Handshake Service
• Communication begins much faster
Virtual Hunt Groups
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665-4494
ANI: 416-665-4494
800-418-7618
DNIS: 1234
ANI Handshake
416-665-4494 SIA
416-665-4595 99
DNIS# Profile
1234 3
45678 2
How System III takes a call
1. Call comes in
2. ANI received: 416-665-4494
3. DNIS received: 1234
4. Check database
5. Check DNIS table
6. Send handshake SIA
7. Switch to profile 3
Virtual Hunt Groups
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665-4494
ANI: 416-665-4494
800-418-7618
DNIS: 1234
Virtual Hunt Groups
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Communicating with System III
PBX
Switch
Channel
Bank
Analog connection with
DNIS and ANI
Convert from POTS line to Digital Service
• T1 or PRI provides 24 channels with data
• 24 channels are converted to analogue with DNIS and ANI
Digital Data
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Seamless Communication
Automation software and network
• Ethernet output to automation software
• Full TCP-IP output for network capability
• Serial outputs
• Parallel output
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Console Software
Fast and easy upgrades
• ‘Flash’ memory upgrades
and configuration while
other components remain
active
• Remote diagnostic tools
• Communication debug tool
• Real time status of
subsystem
• Scheduled or manual
integrated line card testing
• Virtual printer option
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System III Benefits
• Eliminates ‘idle’ backup units
• Reduces phone charges
• Advanced two-way audio integration
• Fully ‘hot-swappable’ modules
• Fewer line cards needed
• Eliminates fixed-line hunt groups
• Faster signal processing
• Integrated receiver line card testing
• Blocks unwanted “Ghost” calls
• Requires less physical space
• User-friendly configuration tools
• Upgradeable ‘Flash’ memory
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System III Summary
• Save Time
• Save Space
• Save Money
“The pinnacle of digital receiver technology”
Sur-Gard System III Summary
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Sur-Gard System III
Thank You