Download - Subscriber Maintenance
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Session III
Subscriber Maintenance
NSDL
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Types of Subscriber requestProcess flow
Checklist for verification
Capture, Confirm and Authorisation ofrequest
Control Mechanism
Central Grievance Management System
Session SnapshotNSDL
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Changes in Subscribers Details Personal, Nomination, Employment
Scheme Preference (proposed)
Transactions Requests for Switch (proposed)
Request for Withdrawal
Request for Reissue of T-PIN/I-PIN andPRAN Card
Change in Subscriber photograph &signature
Types of Subscriber requestNSDL
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Subscriber
PAO
NPSCAN
CRA
1. Change details Request
4. AcknowledgementNumber throughe-mail/web access
6. On successful transaction
IntimationthroughEmail
5. Data Updation
3. Request capture/authorise
DDO
Process flow
2. Verify and forward
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Change in Subscribers Details
Type of Request Maker Authoriser
Change in Personal & Bank details (otherthan Core Data)
Yes No
Change in Core data Yes Yes
Change in Nomination Details Yes Yes
Change in Employment Details Yes Yes
Withdrawal Request Yes Yes
Re-issue of I-Pin/T-Pin Yes YesReprint of PRAN card Yes Yes
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Enter PRAN NSDL
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Capture the request NSDL
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The Confirmation ScreenNSDL
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The Acknowledgement NumberNSDL
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Authorisation of the RequestNSDL
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Authorisation of the RequestNSDL
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Withdrawal Request
Withdrawal due to: Retirement, Death orResignation
Minimum amount to be transferred toAnnuity
Retirement - Minimum 40%
Resignation - Minimum 80%
Death - Nil
Date of retirement should be matching withdetails registered at CRA
No further request (except nomination) will
be allowed in CRA
The percentage share of annuity may change once the rules for thesame have been finalised by Government of India
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Miscellaneous
Statement of Transaction (SOT) :PAOcan print SOT for subscriber
Other request:
Re-issue of T-Pin and/or I-Pin
Reprint of PRAN card
PIN/PRAN card will be sent to PAOoffice
Re-issue/Reprint will be chargeable
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Worshop for J & K Government 14Intimation sent & Grievance status closed by CRA
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Entity Raising the Grievance
CGMSDATABASE Intimation
Of Token no.
CGMS An Overview
Grievance againstCRA
Grievance againstOther entities
Resolved by CRA Resolved by respective Entity
Forwarded to Respective Entity
by email
by email also
In case of call centerand online request,
token no. will also begiven immediately
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Grievance Management
Raising Grievance: Mode of raising the grievance CRA website www.cra-nsdl.co.inusing I-Pin CRA call centre1800 222 080 using T-Pin
PAO can raise grievance on behalf of Itself DDO Subscriber
PAO can raise grievance Against CRA Against Trustee Bank
Resolving Grievance: PAO to resolve grievance raised against it and to post
resolution details in CRA system
NSDL
http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/ -
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Contact at:
Central Recordkeeping Agency, NSDL
Trade World, A Wing, 4thFloor
Kamala Mills Compound, S. B. MargLower Parel, Mumbai 400 013
Tel. No. 2499 4200
Fax No. 2499 4974
Email id : [email protected]
Website: www.npscra.nsdl.co.in
mailto:[email protected]://www.npscra.nsdl.co.in/http://www.npscra.nsdl.co.in/mailto:[email protected]