Southwestern Community College
Student Satisfaction Survey
Spring 2013
Office of Institutional Effectiveness Office of Institutional Research, Planning and Grants
Student Satisfaction Survey Spring 2013
Table of Contents Southwestern College Student Satisfaction Survey
Introduction .................................................................................................................................................... 1
Survey Analysis
Description ...................................................................................................................................................... 1
Methodology ................................................................................................................................................... 2
Statistical Definitions ...................................................................................................................................... 2
Strengths and Weaknesses of Questionnaire Surveys ................................................................................... 3
Questions, Charts and Results
Familiarity with Campus Services and Departments ........................................................................................ 4
Familiarity with Services and Departments
Survey Questions & Statistical Results: Familiarity with Services and Departments ............................... 5
Charts: Familiarity with Services/Departments ....................................................................................... 6
Student Support Services and Departments .................................................................................................... 9
Admissions and Records
Admission and Records: Survey Questions & Charts ............................................................................... 10
Statistical Results: Admission and Records .............................................................................................. 11
Financial Aid
Financial Aid: Survey Questions & Charts ................................................................................................ 12
Statistical Results: Financial Aid ............................................................................................................... 14
Student Affairs
Student Affairs: Survey Questions & Charts ............................................................................................. 16
Statistical Results: Student Affairs ............................................................................................................ 16
Transfer Center
Transfer Center: Survey Questions & Charts ............................................................................................ 17
Statistical Results: Transfer Center .......................................................................................................... 18
EOPS\CARE
EOPS\CARE: Survey Questions & Charts .................................................................................................. 20
Statistical Results: EOPS\CARE ................................................................................................................. 20
Academic Success Center
Academic Success Center: Survey Questions & Charts ............................................................................ 21
Statistical Results: Academic Success Center ........................................................................................... 21
Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC)
Associated Student Organization of Southwestern College (ASO) and
Inter Club Council (ICC): Survey Questions & Charts ........................................................................... 22
Statistical Results: Associated Student Organization of Southwestern College (ASO) and
Inter Club Council (ICC) ....................................................................................................................... 23
Health Services
Health Services: Survey Questions & Charts ............................................................................................ 25
Student Satisfaction Survey Spring 2013
Statistical Results: Health Services ........................................................................................................... 26
Women’s Resource Center
Women’s Resource Center: Survey Questions & Charts .......................................................................... 27
Statistical Results: Women’s Resource Center ......................................................................................... 27
Center for Technical Education and Career Success (CTECS)
Center for Technical Education and Career Success: Survey Questions & Charts ................................... 28
Statistical Results: Center for Technical Education and Career Success .................................................. 29
Veterans Services
Veterans Services: Survey Questions & Charts ........................................................................................ 30
Statistical Results: Veterans Services ....................................................................................................... 31
Career center
Career Center: Survey Questions & Charts .............................................................................................. 33
Statistical Results: Career Center ............................................................................................................. 34
Student Employment Services
Student Employment Services: Survey Questions & Charts ..................................................................... 35
Statistical Results: Student Employment Services ................................................................................... 36
Disability Support Services
Disability Support Services: Survey Questions & Charts .......................................................................... 38
Statistical Results: Disability Support Services ......................................................................................... 39
Counseling Center
Counseling Center: Survey Questions & Charts ....................................................................................... 40
Statistical Results: Counseling Center ...................................................................................................... 41
Assessment Center\Prerequisites Center
Assessment Center/Prerequisites Center: Survey Questions & Charts ................................................... 43
Statistical Results: Assessment Center/Prerequisites Center .................................................................. 43
Institutional Support Services and Departments ............................................................................................. 44
Custodial Services
Custodial Services: Survey Questions & Charts ........................................................................................ 45
Statistical Results: Custodial Services ....................................................................................................... 45
Grounds Department
Grounds Department: Survey Questions & Charts .................................................................................. 46
Statistical Results: Grounds Department ................................................................................................. 46
Maintenance Department
Maintenance Department: Survey Questions & Charts ........................................................................... 47
Statistical Results: Maintenance Department .......................................................................................... 47
Facilities Department
Facilities Department: Survey Questions & Charts .................................................................................. 48
Statistical Results: Facilities Department ................................................................................................. 48
Food Services\Cafeteria
Food Services\Cafeteria: Survey Questions & Charts .............................................................................. 49
Statistical Results: Food Services\Cafeteria ............................................................................................. 50
Student Satisfaction Survey Spring 2013
Southwestern College Bookstore
Southwestern College Bookstore: Survey Questions & Charts ................................................................ 51
Statistical Results: Southwestern College Bookstore ............................................................................... 51
Police Department
Police Department: Survey Questions & Charts ....................................................................................... 52
Statistical Results: Police Department ..................................................................................................... 53
College Cashiers Office
College Cashiers Office: Survey Questions & Charts ................................................................................ 54
Statistical Results: College Cashiers Office ............................................................................................... 54
Supplemental Information ............................................................................................................................... 55
Your Schedule
Your Schedule: Survey Questions & Charts .............................................................................................. 56
Statistical Results: Your Schedule ............................................................................................................. 56
Your Preferred Communication Method
Your Preferred Communication Method: Survey Questions & Charts .................................................... 57
Statistical Results: Your Preferred Communication Method ................................................................... 57
Appendix
Survey Question Summary .............................................................................................................................. 59
Survey Comparisons: Spring 2011, Spring 2012, and Spring 2013 .................................................................... 64
Comparison of Service and Department Familiarity ................................................................................ 65
Comparison of Student Support Services and Departments ................................................................... 66
Comparison of Institutional Services and Departments .......................................................................... 84
Comparison of Supplemental Information Items .................................................................................... 91
Southwestern Community College Student Satisfaction Survey, Spring 2013 ............................................... 92
Student Satisfaction Survey Spring 2013
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Southwestern College
Student Satisfaction Survey-Spring 2013
Introduction
Colleges and college districts undertake student surveys for a variety of reasons. Among these reasons is the need to understand student perspective concerning the institution, to assess program and service outcomes affecting students, or as part of a broader institutional evaluation effort. Colleges may use a survey alone for this purpose or in conjunction with other assessment instruments. Surveys, whether administered online or through traditional paper distributions, provide a means for understanding student opinion at a given point in time, or over the course of time in the case of multiple survey administrations. The Southwestern Community College Student Satisfaction Survey, Spring 2013 survey is intended to elicit student perceptions in relation to institutional programs and services. In this capacity, the survey permits the Southwestern Community College District to meet educational mandates requiring California community colleges to implement evaluative frameworks that secure educational accountability and transparency.
These state-level educational mandates require that post-secondary public institutions have in place institutional research processes capable of providing evidence-based data appropriate to accreditation, assessment of institutional efficacy, and the evaluation student learning outcomes. The first two objectives are addressed with the administration of Southwestern Community College Student Satisfaction Survey as the questionnaire is a comprehensive examination of campus programs and services integral to the institutional and learning environment. The resulting data is an important reference resource for campus departments and Program Review (the latter is an institutional process for the formal assessment of academic and non-academic programs and departments throughout the Southwestern Community College District).
A committee comprised of faculty, staff, and administrators was involved in the creation of questionnaire content. For spring 2013, Scantron’s Class Climate online survey and evaluation software was utilized; the two previous survey administrations made use of the SurveyMonkey online survey system. The initial e-mail invitation for survey participation was sent out on April 30, 2013, with e-mail reminders sent to non-respondents on May 8, May 16, and May 21, 2013. The survey closed on May 23, 2013. Eighteen thousand, twenty-five (18,025) invitations were sent out by e-mail. One thousand, one-hundred ten (1,110) surveys were submitted for a response rate of approximately six percent (6%). Of these, one survey was submitted with a minimal number of responses and another with no responses—thus, a total of one thousand, one-hundred nine (1,109) valid surveys were available for reporting purposes.
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Survey Analysis
Description The Southwestern Community College Student Satisfaction Survey makes use of several reporting elements, including bar charts and statistical summary tables. Bar charts depict the relative distribution of data by category, including: categorical counts, overall count, and response percentages. This analysis is supplemented by a numerical (quantitative) data composed of average scores, standard deviations, medians, or modes within “Statistical Result” tables. Moreover, when warranted, Yes/No survey response frequencies and percentages are included as part of bar chart and numerical data presentations.
Methodology Together, these graphic and numerical representations of survey data constitute a descriptive statistical analysis and convey the most salient features of the underlying information. An important component of this descriptive analysis is the Likert-rating scale system. With the exception of a single question related to familiarity with campus services and departments (Question 1), all questionnaire items make use of the Likert-rating scale framework based on satisfaction level.
Likert-item Key
Familiarity Level Satisfaction Level
Very Familiar = 5 Familiar = 4
Somewhat Familiar = 3 Not familiar = 2
N/A-Never heard of it = 1
Very Satisfied = 5 Satisfied = 4 Neutral = 3
Unsatisfied = 2 Very Unsatisfied = 1
As a rule, questionnaire items may be viewed as either general or program-specific queries. The purpose of a general query is to measure the overall awareness of a given program or service without regard to actual use, nevertheless, students may be prompted as to whether they have utilized specific services in some cases. Program-specific survey queries usually occur in combination with the prompts “Have you ever used…,” or “Did you participate (in)…,” a specified campus program or service. For program-specific queries, an affirmative (“Yes”) to program use generally results in a filtering of responses to include only those students having participated in the program or service. These instances are identifiable within the report when an asterisk appears (“Item*”). The response filtering process is relatively common throughout the report—however, exceptions do occur (see: Transfer Center, Q12-17).
Statistical Definitions For this report, each of the reported quantitative measures is computationally unique and defined by the following:
Average score: The average score is computed as the sum of the rating scores divided by the total number of responses for each survey question.
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Median score: The median score is the middle value after scores are ordered from smallest to largest, or vice versa. Even and odd scores counts require distinct techniques. In the case of an odd count, the location of the middle value is centrally located after data ordering. When the count is even, and after data ordering, the location of the median is found by adding the middle two values and dividing by two.
Mode: The mode is the value or category repeated most often in the survey data.
Response percent: The response percent is the percentage found by dividing the total number of survey responses by the sum of both survey responses and non-responses.
Standard deviation: The standard deviation is a measure of the dispersion of the data away from the average score. Standard deviations with a lower numerical value tend to indicate data nearer the average score, while higher values indicate data with a greater distance away from the average score.
Strengths and Weaknesses of Questionnaire Surveys As a rule, questionnaires are strong in terms of statistical reliability, but weak in terms of statistical validity. Statistical reliability is a reference to the degree a survey question will actually reflect the perceptions and attitudes under study. In the context of this survey study, reliability would be the extent to which each survey query has meaningfully captured student perceptions and attitudes—in other words, each question should mean the same thing to each student taking the survey.
Statistical reliability is often a function of careful question structure and wording. Thus, reliability can be assured by simply refining survey questions until each is concise in terms of their meaning. Unfortunately, while surveys can be made more reliable through careful editing, surveys are sometimes prone to problems related to their underlying statistical validity. Validity is a reference to the extent a given survey question correctly measures the concept under study.
To ensure statistical validity, survey queries must include the appropriate survey benchmarks to assess what is being studied, and not something else. For instance, within the Student Satisfaction survey, each item related to student familiarity with campus services and departments is intended to measure “awareness.” Consequently, It would be inappropriate to use this question to assess campus service or department needs (that is, as a needs assessment instrument).
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Familiarity with Campus Services and Departments
As in earlier spring 2011 and spring 2012 surveys, students were queried about their familiarity with campus services and departments (twenty-three in all). Statistical results presented within the Familiarity with Student Services/Departments table summary reflect two distinct computational measures.
The first measure (Familiarity) derives from combining the “Very Familiar,” “Familiar,” and “Somewhat Familiar” percentages. Here, the “Not Familiar” and “N/A-Never heard of it” category percentages are excluded as each is treated as operationally equivalent. The rationale for the exclusion of the “Not Familiar” category is that respondents are likely familiar with a given program or service through name recognition alone, and not its purpose or mission. Consequently, a given program or service is not truly familiar to the respondent.
However, the second measure (Average Score) entails the use of all categorical values. Averages involving Likert scoring cannot exclude any pre-assigned values in mathematical computations, unlike the Familiarity index, where percentage indices are based strictly on categorical assignments (that is, “category blocks”).
For the purpose of analysis, the choice of either the percentage index or average score would be appropriate for assessing student familiarity with campus services and departments. Moreover, in order to ensure a valid comparison of campus services and departments, two major sub-groups has been generated - (1) Student Services & Departments and (2) Institutional Support Services & Departments. This separation of service and departmental types permits a more concise analysis based on institutional role.
Additionally, it is important to note that:
Both the percentage and average score indices for student familiarity does not
represent a (preference) ranking of student satisfaction levels for a given service or
department. Rather, these values should be treated only as the level of “awareness”
associated with each campus service or department.
An implicit assumption exists regarding student familiarity with Student Services &
Departments—namely, global or open eligibility student services and departments
should be expected to have higher a familiarity index. Conversely, specialized or limited
eligibility student services and departments are expected have a lower familiarity index.
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
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Familiarity with Services and Departments Question 1. Please indicate your familiarity with each of the following services\departments
offered at Southwestern College: Admissions & Records College Police Health Services
Bookstore Grounds Maintenance
Career Center EOPS\CARE Outreach
Cashiering Facilities Service Learning
Counseling Financial Aid Veteran’s Services
Custodial Student Affairs Transfer Center
Disability Support Services
Assessment\Prerequisites Center Student Employment
Services
Associated Student Organization (ASO) and Student Clubs
Women’s Resource Center\Center for Technical Education and Career Success (CTECS)
Food Services\ Cafeteria
Student Services and Departments
Item Familiarity Average Score
Admissions & Records 94.1% 4.1
Counseling 90.9% 4.1
Financial Aid 89.7% 4.2
Assessment\Prerequisites Center 86.6% 3.8
Career Center 74.6% 3.4
Transfer Center 72.4% 3.3
Health Services 67.4% 3.2
Student Employment Services 67.2% 3.2
EOPS\CARE 63.3% 3.2
Associated Student Organization (ASO) and Student Clubs 65.3% 3.1
Disability Support Services 56.5% 3.0
Service Learning 53.0% 2.8
Veteran's Services 50.3% 2.9
Outreach 37.5% 2.4
Women’s Resource Center\Center for Technical Education… (CTECS) 28.8% 2.2
Institutional Support Services and Departments
Southwestern College Bookstore 96.8% 4.4
Food Services\Cafeteria 83.9% 3.9
Facilities 82.4% 3.6
Cashiering 80.9% 3.8
College Police 77.2% 3.5
Grounds 67.3% 3.2
Maintenance 56.4% 2.9
Custodial 47.2% 2.7 Average score based on: Very Familiar=5, Familiar=4, Somewhat Familiar=3, Not Familiar=2, N/A-Never heard of it=1
(Note: Student Affairs familiarity with services & departments data unavailable.)
Response Count: 1108 No Response: 1 Response Percent: 99.9%
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
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N=1104
N=1101
N=1106
N=1093
N=1106
N=1099
N=1099
N=1099
41.4%
35.2%
17.5%
4.5% 1.4%
457 389 193 50 15
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Admission & Records
16.5% 21.6%
27.2% 26.9%
7.8%
182 238 299 296 86
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Associated Student Organization (ASO) & Student Clubs
28.8%
37.1%
20.7%
9.7% 3.7%
319 410 229 107 41
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Assessment/Prerequisites Center
56.9%
31.4%
8.5% 2.7% 0.5%
622 343 93 30 5
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Bookstore
22.1%
28.8% 23.7% 21.6%
3.8%
244 319 262 239 42
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Career Center
36.1%
28.4%
16.4% 13.2%
5.9%
397 312 180 145 65
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Cashiering
7.1% 7.7%
14.0%
36.8% 34.4%
78 85 154 404 378
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Center for Technical Education (CTECS)/Women'sResource Center
21.7%
29.6% 25.9%
20.4%
2.5%
238 325 285 224 27
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
College Police
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
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N=1087
N=1093
N=1102
N=1100
N=1092
N=1102
N=1096
N=1095
43.3%
31.8%
15.8%
7.5% 1.5%
471 346 172 82 16
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Counseling
8.3%
16.8% 22.1%
39.4%
13.3%
91 184 242 431 145
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Custodial
17.9% 16.3%
22.3%
35.0%
8.4%
197 180 246 386 93
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Disability Support Services
27.6%
17.8% 17.9%
24.5%
12.2%
304 196 197 269 134
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
EOPS/CARE
25.8% 32.1%
24.5%
13.4% 4.2%
282 350 268 146 46
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Facilities
51.2%
25.9%
12.6% 8.9%
1.5%
564 285 139 98 16
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Financial Aid
39.2%
29.2%
15.5% 14.0%
2.1%
430 320 170 153 23
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Food Services/Cafeteria
21.0% 24.1% 22.2% 20.4%
12.3%
230 264 243 223 135
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Grounds
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
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N=1102
N=1092
N=1100
N=1094
N=1101
N=1098
N=1098
(Note: Student Affairs familiarity with services & departments chart unavailable.)
20.4% 22.1% 24.9%
26.5%
6.1%
225 244 274 292 67
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Health Services
11.0%
18.3%
27.1%
34.8%
8.8%
120 200 296 380 96
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Maintenance
7.4% 11.8%
18.3%
35.7%
26.8%
81 130 201 393 295
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Outreach
15.6% 17.1% 20.3%
29.2%
17.8%
171 187 222 319 195
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Service Learning
17.3% 22.0%
27.9% 26.6%
6.3%
190 242 307 293 69
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Student Employment Services
19.3%
27.3% 25.8% 23.1%
4.5%
212 300 283 254 49
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Transfer Center
15.3% 14.9% 20.1%
40.9%
8.7%
168 164 221 449 96
0%
10%
20%
30%
40%
50%
60%
Very Familiar Familiar SomewhatFamiliar
Not Familiar N/A-Neverheard of it
Veteran's Services
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
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Student Support Services and Departments
Student services and departments are ubiquitous aspects of campus life for students. Southwestern College student service/department are important resources for ensuring academic progress and achievement, and the development of financial and economic well-being in preparation for entry into campus life, transfer, and many other educational objectives. The Southwestern Community College Student Satisfaction Survey, Spring 2013 provides a means for individual services and department to assess program outcomes. The following charts and statistical results provide a broad evaluative framework in relation to sixteen (16) student service/department entities. Of note within this section of the report:
Survey results are based on Yes/No items, Likert satisfaction-level scores (i.e. Very
Satisfied = 5, Satisfied = 4, Neutral = 3, Unsatisfied = 2, and Very Unsatisfied = 1),
multiple choice queries related to primary program and service offerings, and a limited
number of open-response formats.
Eleven (11) student service/departments make use of Likert scoring methodologies in
some manner; whether in combination with Yes/No prompts, or multiple choice
queries. Student service and departmental entities utilizing Likert satisfaction-level
scoring include: Admissions and Records, Financial Aid, Transfer Center, Health Services,
Women’s Resource Center, Center for Technical Education and Career Success (CTECS),
Veterans Services, Career Center, Student Employment Services, Disability Support
Services, and the Counseling Center.
Five (5) student service/departments rely primarily on Yes/No prompts, multiple choice
queries, or a combination of these two methodologies. These student
service/departments are Student Affairs, EOPS/CARE, Academic Success Center,
Associated Student Organization of Southwestern College (ASO) and Inter Club Council
(ICC), and the Assessment Center/Prerequisites Center.
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
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N=1094
N=1090
N=1090
N=1088
N=1100
N=1094
37.5% 41.0%
18.8%
1.6% 1.1%
410 448 206 18 12
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
College Application
36.9% 38.3%
17.0%
5.0% 2.8%
402 418 185 55 30
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
College Registration Process
46.3%
38.5%
12.7% 1.3% 1.2%
505 420 138 14 13
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Student ID
27.0% 30.5%
35.0%
4.6% 2.8%
294 332 381 50 31
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Transcript Request Service
41.9% 36.6%
18.4%
1.6% 1.5%
461 403 202 18 16
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Student ID Process
21.6%
28.0%
40.5%
5.2% 4.8%
236 306 443 57 52
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Transcript Evaluation Process
Admissions and Records Question 2. For each item listed below, please indicate your level of satisfaction:
College Application College Registration Process
Student ID Transcript Request Service
Question 3. For each item listed below, please indicate your level of satisfaction with the timeliness of service.
Student ID Process Transcript Evaluation Process Transcript Service
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
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N=1082
Statistical Results: Admissions and Records
Item Response
Count No
Response Response Percent
Average Score
Median Score
Standard Deviation
Question 2-1. College Application 1094 15 98.6% 4.1 4 0.8
Question 2-2. College Registration Process
1090 19 98.3% 4.0 4 1.0
Question 2-3. Student ID 1090 19 98.3% 4.3 4 0.8
Question 2-4. Transcript Request Service
1088 21 98.1% 3.7 4 1.0
Question 3-1. Student ID Process 1100 9 99.2% 4.2 4 0.9
Question 3-2. Transcript Evaluation Process
1094 15 98.6% 3.6 3 1.0
Question 3-3. Transcript Service 1082 27 97.6% 3.6 4 1.0
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
21.8%
28.7%
41.6%
4.1% 3.8%
236 311 450 44 41
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Transcript Service
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
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N=1105
N=1103
N=1103
N=1099
78.1%
21.9%
863 242
0%
20%
40%
60%
80%
Yes No
Have you ever applied for Financial Aid at SouthwesternCollege?
66.0%
34.0%
728 375
0%
20%
40%
60%
80%
Yes No
Have you ever received Financial Aid while attendingSouthwestern College?
73.4%
6.3%
20.3%
810 69 224
0%
20%
40%
60%
80%
Yes No Not Applicable
Do you believe receiving Financial Aid increased yourability to: Attend Southwestern College
71.5%
8.0% 20.5%
786 88 225
0%
20%
40%
60%
80%
Yes No Not Applicable
Do you believe receiving Financial Aid increased yourability to: Succeed in your classes at Southwestern College
Financial Aid Question 4. Have you ever applied for Financial Aid at Southwestern College?
Question 5. Have you ever received Financial Aid while attending Southwestern College?
Question 6. Do you believe receiving Financial Aid increased your ability to:
Attend Southwestern College? Succeed in your classes at Southwestern College?
Question 7. Are you aware of the rights and responsibilities of a Financial Aid Student?
Question 8. Have you used any of the Southwestern College Financial Aid Office's online services?
Question 9. Based on your experience using online services provided by the Southwestern College Financial Aid Office, please indicate your level of satisfaction with:
Amount of information provided Accuracy of information provided
Timeliness of information Helpfulness of staff
Timeliness of aid disbursements Ease of application process
Overall quality of service
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
13 | P a g e
N=1100
N=1100
N=453
N=453
N=452
N=451
N=452
N=452
61.2%
21.0% 17.8%
673 231 196
0%
20%
40%
60%
80%
Yes No Not Applicable
Are you aware of the rights and responsibilities of aFinancial Aid student?
41.5% 40.5%
18.0%
456 446 198
0%
20%
40%
60%
80%
Yes No Not Applicable
Have you used any of the Southwestern College FinancialAid Office's online services?
31.6%
42.4%
17.7%
7.3% 1.1%
143 192 80 33 5
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Amount of information provided
32.0%
43.7%
17.4%
6.2% 0.7%
145 198 79 28 3
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Accuracy of information provided
27.9%
41.4%
20.1%
7.5% 3.1%
126 187 91 34 14
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Timeliness of information
33.3% 36.1%
19.7%
6.9% 4.0%
150 163 89 31 18
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Helpfulness of staff
27.2% 32.7%
23.5%
10.0% 6.6%
123 148 106 45 30
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Timeliness of aid disbursements
31.2%
40.5%
19.9%
4.4% 4.0%
141 183 90 20 18
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Ease of application process
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
14 | P a g e
N=449
Statistical Results: Financial Aid
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent N/A
Question 4. Have you ever applied for Financial Aid at Southwestern College?
1105 4 99.6% 78.1% 21.9% —
Question 5.
Have you ever received Financial Aid while attending Southwestern College?
1103 6 99.5% 66.0% 34.0% —
Question 6-1.
Do you believe receiving Financial Aid increased your ability to: Attend Southwestern College?
1103 6 99.5% 73.4% 6.3% 20.3%
Question 6-2.
Do you believe receiving Financial Aid increased your ability to: Succeed in your classes at Southwestern College?
1099 10 99.1% 71.5% 8.0% 20.5%
Question 7.
Are you aware of the rights and responsibilities of a Financial Aid Student?
1100 9 99.2% 61.2% 21.0% 17.8%
Question 8.
Have you used any of the Southwestern College Financial Aid Office's online services?
1100 9 99.2% 41.5% 40.5% 18.0%
31.6%
41.2%
20.3%
3.8% 3.1%
142 185 91 17 14
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Overall quality of service
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
15 | P a g e
Item* Response
Count No
Response Response Percent
Average Score
Median Score
Standard Deviation
Question 9-1. Amount of information provided
453 3 99.3% 4.0 4 0.9
Question 9-2. Accuracy of information provided
453 3 99.3% 4.0 4 0.9
Question 9-3. Timeliness of information
452 4 99.1% 3.8 4 1.0
Question 9-4. Helpfulness of staff 451 5 98.9% 3.9 4 1.1
Question 9-5. Timeliness of aid disbursements
452 4 99.1% 3.6 4 1.2
Question 9-6. Ease of application process
452 4 99.1% 3.9 4 1.0
Question 9-7. Overall quality of service
449 7 98.5% 3.9 4 1.0
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1.Item categories under the asterisk (*) are associated only with those respondents having used online services provided by the Financial Aid Office.
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
16 | P a g e
N=1109 N=1109
Statistical Results: Student Affairs
Item
Response Count
No Response
Response Percent Mode
Mode Count
Mode Percent
Question 10. How did you learn about Southwestern College?
1109 — 100.0% Friends 546 49.2%
Question 11.
What was the most important factor for your attending Southwestern College?
1109 — 100.0% Financial 569 51.3%
49.2%
42.5%
1.2% 6.8%
34.3%
18.2%
546 471 13 75 380 202
0%
10%
20%
30%
40%
50%
60%
Friends Family Radio Print Ad HighSchool
Counselor
Other
How did you learn about Southwestern College? Pleasechoose all that apply:
17.5%
51.3%
12.7% 9.7%
33.6%
194 569 141 108 373
0%
10%
20%
30%
40%
50%
60%
High SchoolGPA
Financial High SchoolCounselor
SWCpresentationat your high
school
Other
What was the most important factor for you attendingSouthwestern College? Please choose all that apply:
Student Affairs Question 10. How did you learn about Southwestern College? Please choose all that apply:
Friends Family Radio
Print Ad High School Counselor Other: (Please specify.)
Question 11. What was the most important factor for your attending Southwestern College? Please choose all that apply:
High School GPA Financial High School Counselor
SWC presentation at your
high school
Other: (Please specify.)
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
17 | P a g e
N=1095
N=1094
N=1095
N=1093
N=1062
N=1032
28.3%
71.7%
310 785
0%
20%
40%
60%
80%
100%
Yes No
Have you ever used any of the services provided by theTransfer Center?
22.6%
77.4%
247 847
0%
20%
40%
60%
80%
100%
Yes No
Did you participate in any of the workshops (Steps toTransfer, UC/CSU application Review, etc.)?
8.7%
91.3%
95 1000
0%
20%
40%
60%
80%
100%
Yes No
Did you participate in any of the university campus tours?
18.0%
82.0%
197 896
0%
20%
40%
60%
80%
100%
Yes No
Have you ever used the Transfer Center websitewww.swccd.edu/~transfer?
36.8%
63.2%
391 671
0%
20%
40%
60%
80%
100%
Yes No
Did you find the Transfer Center services helpful in meetingyour educational goals or transfer goal?
20.9% 24.3%
48.0%
4.0% 2.8%
216 251 495 41 29
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Helpfulness of staff/Counselors
Transfer Center Question 12. Have you ever used any of the services provided by the Transfer Center?
Question 13. Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)?
Question 14. Did you participate in any of the university campus tours?
Question 15. Have you ever used the Transfer Center website www.swccd.edu/~transfer?
Question 16. Did you find the Transfer Center services helpful in meeting your educational goal or transfer goal?
Question 17. Based on your experience with the Transfer Center, please indicate your level of satisfaction with:
Helpfulness of staff/Counselors Your experience overall
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
18 | P a g e
N=1031
Statistical Results: Transfer Center
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 12.
Have you ever used any of the services provided by the Transfer Center?
1095 14 98.7% 28.3% 71.7% 100.0%
Question 13.
Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)?
1094 15 98.6% 22.6% 77.4% 100.0%
Question 14. Did you participate in any of the university campus tours?
1095 14 98.7% 8.7% 91.3% 100.0%
Question 15.
Have you ever used the Transfer Center website www.swccd.edu/~transfer?
1093 16 98.6% 18.0% 82.0% 100.0%
Question 16.
Did you find the Transfer Center services helpful in meeting your educational goal or transfer goal?
1062 47 95.8% 36.8% 63.2% 100.0%
19.4% 25.6%
48.9%
3.6% 2.5%
200 264 504 37 26
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Your experience overall
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
19 | P a g e
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 17-1. Helpfulness of staff/Counselors
1032 77 93.1% 3.6 3 1.0
Question 17-2. Your experience overall
1031 78 93.0% 3.6 3 0.9
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1.
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
20 | P a g e
N=1085 N=1109
Statistical Results: EOPS\CARE
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 18.
Were you aware that there is an EOPS program at Southwestern College?
1085 24 97.8% 66.2% 33.8% 100.0%
Item
Response Count
No Response
Response Percent Mode
Mode Count
Mode Percent
Question 19.
Which other student services programs have you utilized?
1109 — 100.0% Counseling
Center 790 71.2%
66.2%
33.8%
718 367
0%
20%
40%
60%
80%
Yes No
Were you aware that there is a an EOPS program atSouthwestern College?
71.2%
11.9%
23.9% 20.2% 6.6%
790 132 265 224 73
0%
20%
40%
60%
80%
CounselingCenter
DisabledStudentServices
TransferCenter
None Other
Which other student services programs have you utilized?Please choose all that apply:
EOPS\CARE Question 18. Were you aware that there is an EOPS program at Southwestern College?
Question 19. Which other student services programs have you utilized? Please choose all that apply:
Counseling Center Disabled Student Services Transfer Center
None Other: (Please specify.)
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
21 | P a g e
N=1109
Statistical Results: Academic Success Center
Item
Response Count
No Response
Response Percent Mode
Mode Count
Mode Percent
Question 20.
Which of the following Academic Success Center services have you utilized?
1109 — 100.0% English Writing Center
431 38.8%
Academic Success Center service utilization list (greatest to least):
“English Writing Center,” “Tutoring Services,” “Open Labs (Biology, Business, Child Development, CIS/CL, Language Conversation, Math/Science, Music, and Nursing),” “Workshops,” “Proctored Exams,” “Online Writing Lab (OWL),” “Test Reviews” and “Other”*
*Other includes: “Computers,” “independent study,” “print documents,” and “ASC Power Study sessions”
38.9% 36.2% 26.8%
21.4% 17.5% 7.0% 6.3% 6.7%
431 401 297 237 194 78 70 74
0%
10%
20%
30%
40%
50%
60%
Which of the following Academic Success Center serviceshave you utilized? Please choose all that apply:
Academic Success Center Question 20. Which of the following Academic Success Center services have you utilized? Please choose all that
apply: English Writing Center Tutoring Services Online Writing Lab (OWL)
Open Labs (Biology, Business, Child Development, CIS/CL,
Language Conversation, Math/Science, Music, and Nursing.)
Test Reviews Workshops/Proctored Exams Other: (Please specify.)
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
22 | P a g e
N=1088
N=1086
N=1086
N=187
14.2%
85.8%
154 934
0%
20%
40%
60%
80%
100%
Yes No
Did you vote in the last ASO student election (May 2012)?
1.5%
98.5%
16 1070
0%
20%
40%
60%
80%
100%
Yes No
Did you run for an elected position during the last ASOstudent election (May 2012)?
17.4%
82.6%
189 897
0%
20%
40%
60%
80%
100%
Yes No
Have you ever attended an ASO event?
21.9%
38.0% 35.8%
2.7% 1.6%
41 71 67 5 3
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Number of ASO events per semester
Associated Student Organization of Southwestern College (ASO) and Inter-Club Council (ICC)
Question 21. Did you vote in the last ASO student election (April 2011)?
Question 22. Did you run for an elected position during the last ASO student election (April 2011)?
Question 23. Have you ever attended an ASO event?
Question 24. Based on your experience with ASO events, please indicate your level of satisfaction with the:
Number of ASO events per semester Variety of ASO events per semester
Organization of ASO events Promotion of ASO events
Question 25. Are you aware of clubs offered through the Associated Student Organization?
Question 26. Do the clubs at Southwestern College meet your needs?
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
23 | P a g e
N=186
N=187
N=182
N=1064
N=1002
Statistical Results: Associated Student Organization of Southwestern College (ASO) and Inter-Club Council (ICC)
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 21. Did you vote in the last ASO student election (April 2011)?
1088 21 98.1% 14.2% 85.8% 100.0%
Question 22.
Did you run for an elected position during the last ASO student election (April 2011)?
1086 23 97.9% 1.5% 98.5% 100.0%
21.0%
34.9% 36.0%
5.4% 2.7%
39 65 67 10 5
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Variety of ASO events per semester
23.0%
37.4% 34.8%
2.7% 2.1%
43 70 65 5 4
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Organization of ASO events
20.3%
31.3%
37.9%
7.7% 2.7%
37 57 69 14 5
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Promotion of ASO events
39.0%
61.0%
415 649
0%
20%
40%
60%
80%
100%
Yes No
Are you aware of clubs offered through the AssociatedStudent Organization?
35.8%
64.2%
359 643
0%
20%
40%
60%
80%
100%
Yes No
Do the clubs at Southwestern College meet your needs?
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
24 | P a g e
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 23. Have you ever attended an ASO event?
1086 23 97.9% 17.4% 82.6% 100.0%
Item*
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 24-1. Number of ASO events per semester
187 2 98.9% 3.8 4 0.9
Question 24-2. Variety of ASO events per semester
186 3 98.4% 3.7 4 1.0
Question 24-3. Organization of ASO events
187 2 98.9% 3.8 4 0.9
Question 24-4. Promotion of ASO events
182 7 96.3% 3.6 4 1.0
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 25.
Are you aware of clubs offered through the Associated Student Organization?
1064 45 95.9% 39.0% 61.0% 100.0%
Question 26.
Do the clubs at Southwestern College meet your needs?
1002 107 90.4% 35.8% 64.2% 100.0%
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisk (*) are associated only with those respondents having attended an ASO event.
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
25 | P a g e
N=1084
N=302
N=299
N=299
N=297
28.0%
72.0%
303 781
0%
20%
40%
60%
80%
100%
Yes No
Have you ever received services from the Health ServicesOffice?
61.3%
38.7%
185 117
0%
20%
40%
60%
80%
100%
Yes No
Have you received information from Health Services relatedto a healthy lifestyle?
51.8%
36.5%
8.4% 2.3% 1.0%
155 109 25 7 3
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Helpfulness of staff
52.2%
36.1%
7.7% 3.0% 1.0%
156 108 23 9 3
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Courteousness of staff
52.5%
35.4%
8.8% 2.4% 1.0%
156 105 26 7 3
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Your overall experience
Health Services Question 27. Have you ever received services from the Health Services Office?
Question 28. Have you received any information from Health Services related to a healthy lifestyle?
Question 29. Based on your experience with the Southwestern College Health Services Office, please indicate your level of satisfaction with:
Helpfulness of staff Courteousness of staff Your overall experience
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
26 | P a g e
Statistical Results: Health Services
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 27. Have you ever received services from the Health Services Office?
1084 25 97.7% 28.0% 72.0% 100.0%
Item*
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 28.
Have you received any information from Health Services related to a healthy lifestyle?
302 1 99.7% 61.3% 38.7% 100.0%
Item*
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 29-1. Helpfulness of staff 299 4 98.7% 4.4 5 0.8
Question 29-2. Courteousness of staff 299 4 98.7% 4.4 5 0.8
Question 29-3. Your overall experience 297 6 98.0% 4.4 5 0.8
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisk (*) are associated only with those respondents having received services from the Health Services Office.
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
27 | P a g e
N=1064
N=54
N=54
N=54
Statistical Results: Women's Resource Center
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 30. Have you utilized a service at the Women’s Resource Center?
1064 45 95.9% 5.2% 94.8% 100.0%
Item*
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 31-1. Helpfulness of staff 54 1 98.2% 4.3 4.5 0.9
Question 31-2. Courteousness of staff 54 1 98.2% 4.4 5 0.8
Question 31-3. Your experience overall 54 1 98.2% 4.4 5 0.9
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisk (*) are associated only with those respondents having utilized Women’s Resource Center services.
5.2%
94.8%
55 1009
0%
20%
40%
60%
80%
100%
Yes No
Have you utilized a service at the Women's ResourceCenter?
50.0%
38.9%
5.6% 3.7% 1.9%
27 21 3 2 1
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Helpfulness of staff
55.6%
33.3%
7.4% 3.7%
0.0% 30 18 4 2 0
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Courteousness of staff
53.7%
35.2%
5.6% 3.7% 1.9%
29 19 3 2 1
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Your experience overall
Women's Resource Center Question 30. Have you utilized a service at the Women’s Resource Center?
Question 31. Based on your experience with the Southwestern College Women’s Resource Center, please indicate your level of satisfaction with:
Helpfulness of staff Courteousness of staff Your overall experience
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
28 | P a g e
N=1067
N=68
N=68
N=68
N=68
6.7%
93.3%
71 996
0%
20%
40%
60%
80%
100%
Yes No
Have you used the services provided by CTECS?
38.2%
52.9%
7.4% 1.5% 0.0%
26 36 5 1 0
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Amount of information provided
35.3%
51.5%
13.2%
0.0% 0.0%
24 35 9 0 0
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Accuracy of information provided
36.8%
44.1%
16.2%
2.9% 0.0%
25 30 11 2 0
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Timeliness of information
42.6% 48.5%
7.4% 0.0% 1.5%
29 33 5 0 1
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Helpfulness of staff
Center for Technical Education and Career Success (CTECS) Question 32. Have you used the services provided by CTECS?
Question 33. Based on your experience using services by the Southwestern College’s CTECS, please indicate your level of satisfaction with:
Amount of information provided Accuracy of information provided
Timeliness of information Helpfulness of staff
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
29 | P a g e
Statistical Results: Center for Technical Education and Career Success (CTECS)
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 32. Have you used the services provided by CTECS?
1067 42 96.2% 6.7% 93.3% 100.0%
Item*
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 33-1. Amount of information provided
68 3 95.8% 4.3 4 0.7
Question 33-2. Accuracy of information provided
68 3 95.8% 4.2 4 0.7
Question 33-3. Timeliness of information
68 3 95.8% 4.1 4 0.8
Question 33-4. Helpfulness of staff 68 3 95.8% 4.3 4 0.7
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisk (*) are associated only with those respondents having used services provided by CTECS.
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
30 | P a g e
N=1060
N=90
N=90
N=90
8.6%
91.4%
91 969
0%
20%
40%
60%
80%
100%
Yes No
Are you a veteran?
37.8%
27.8% 25.6%
5.6% 3.3%
34 25 23 5 3
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Helpfulness of staff
36.7% 32.2%
23.3%
4.4% 3.3%
33 29 21 4 3
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Courteousness of staff
36.7%
26.7% 26.7%
5.6% 4.4%
33 24 24 5 4
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Your overall experience
Veterans Services Question 34. Are you a veteran?
Question 35. Based on your experience with the Southwestern College Veterans Services office, please indicate your level of satisfaction with:
Helpfulness of staff Courteousness of staff Your overall experience
Question 36. Are you aware of the services offered at the Southwestern College Veterans Welcome Center?
Question 37. Have you used services provided by the Veterans Welcome Center?
Question 38. Based on your experience with the Southwestern College Veterans Welcome Center, please indicate your level of satisfaction with:
Helpfulness of staff Courteousness of staff You experience overall
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
31 | P a g e
N=90
N=90
N=39
N=39
N=39
Statistical Results: Veterans Services
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 34. Are you a veteran? 1060 49 95.6% 8.6% 91.4% 100.0%
Item* Response
Count No
Response Response Percent
Average Score
Median Score
Standard Deviation
Question 35-1. Helpfulness of staff 90 1 98.9% 3.9 4 1.1
Question 35-2. Courteousness of staff
90 1 98.9% 3.9 4 1.0
Question 35-3. Your overall experience
90 1 98.9% 3.9 4 1.1
57.8%
42.2%
52 38
0%
20%
40%
60%
80%
100%
Yes No
Are you aware of the services offered at the SouthwesternCollege Veterans Welcome Center?
44.4% 55.6%
40 50
0%
20%
40%
60%
80%
100%
Yes No
Have you used services provided by the Veterans WelcomeCenter?
43.6% 38.5%
10.3% 5.1% 2.6%
17 15 4 2 1
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Helpfulness of staff
43.6%
35.9%
15.4%
5.1% 0.0%
17 14 6 2 0
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Courteousness of staff
43.6% 38.5%
12.8%
2.6% 2.6%
17 15 5 1 1
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
You experience overall
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
32 | P a g e
Item*
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 36.
Are you aware of the services offered at the Southwestern College Veterans Welcome Center?
90 1 98.9% 57.8% 42.2% 100.0%
Item*
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 37.
Have you used services provided by the Veterans Welcome Center?
90 1 98.9% 44.4% 55.6% 100.0%
Item**
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 38-1. Helpfulness of staff 39 1 97.5% 4.2 4 1.0
Question 38-2. Courteousness of staff
39 1 97.5% 4.2 4 0.9
Question 38-3. Your experience overall
39 1 97.5% 4.2 4 0.9
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisks (*, **) are associated only with those respondents using the Veterans Services office and the Veterans Welcome Center, respectively.
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
33 | P a g e
N=1067
N=347
N=347
N=346
N=346
33.0%
67.0%
352 715
0%
20%
40%
60%
80%
Yes No
Have you ever used any of the services provided by theSouthwestern College Career Center?
46.1% 53.9%
160 187
0%
20%
40%
60%
80%
Yes No
Did you participate in any of the career assessments(Choices, MBTI, Career Cruising)?
78.7%
21.3%
273 74
0%
20%
40%
60%
80%
Yes No
Did you find the Southwestern College Career Centerservices helpful in identifying your career or educationalgoals?
39.0% 38.2%
18.8%
2.0% 2.0%
135 132 65 7 7
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Helpfulness of staff
37.3% 39.0%
18.8%
2.6% 2.3%
129 135 65 9 8
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Your experience overall
Career Center Question 39. Have you ever used any of the services provided by the Southwestern College Career Center?
Question 40. Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)?
Question 41. Did you find the Southwestern College Career Center services helpful in identifying your career or educational goals?
Question 42. Based on your experience with the Southwestern College Career Center, please indicate your level of satisfaction with:
Helpfulness of staff Your experience overall
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
34 | P a g e
Statistical Results: Career Center
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 39.
Have you ever used any of the services provided by the Southwestern College Career Center?
1067 42 96.2% 33.0% 67.0% 100.0%
Item*
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 40.
Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)?
347 5 98.6% 46.1% 53.9% 100.0%
Question 41.
Did you find the Southwestern College Career Center services helpful in identifying your career or educational goals?
347 5 98.6% 78.7% 21.3% 100.0%
Item*
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 42-1. Helpfulness of staff 346 6 98.3% 4.1 4 0.9
Question 42-2. Your experience overall 346 6 98.3% 4.1 4 0.9
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisk (*) are associated only with those respondents having used Career Center services.
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
35 | P a g e
N=1061
N=267
N=275
N=276
26.2%
73.8%
278 783
0%
20%
40%
60%
80%
Yes No
Have you ever used any of the services provided bySouthwestern College Student Employment Services?
13.1%
79.4%
6.0% 1.5%
35 212 16 4
0%
20%
40%
60%
80%
Never 1 - 3 times 4 - 6 times 7 or more
How often each month do you use services provided bySouthwestern College Student Employment Services?
21.1%
78.9%
58 217
0%
20%
40%
60%
80%
Yes No
Have you used the resume or interview assistance servicesprovided by Student Employment Services?
60.1%
39.9%
166 110
0%
20%
40%
60%
80%
Yes No
Have you used the Student Employment Services website?
Student Employment Services Question 43. Have you ever used any of the services provided by Southwestern College Student Employment
Services? Question 44. How often each month do you use services provided by Southwestern College Student Employment
Services? Never 1-3 times 4-6 times 7 or more times
Question 45. Have you used the resume or interview assistance services provided by Student Employment Services?
Question 46. Have you used the Student Employment Services website?
Question 47. Based on your experience with Student Employment Services, please indicate your level of satisfaction with:
Helpfulness of staff Your experience overall
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
36 | P a g e
N=275 N=274
Statistical Results: Student Employment Services
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 43.
Have you ever used any of the services provided by Southwestern College Student Employment Services?
1061 48 95.7% 26.2% 73.8% 100.0%
Item*
Response Count
No Response
Response Percent Mode
Mode Count
Mode Percent
Question 44.
How often each month do you use services provided by Southwestern College Student Employment Services?
267 11 96.0% 1 - 3
times 212 79.4%
Item*
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 45.
Have you used the resume or interview assistance services provided by Student Employment Services?
275 3 98.9% 21.1% 78.9% 100.0%
Question 46. Have you used the Student Employment Services website?
276 2 99.3% 60.1% 39.9% 100.0%
37.8% 35.3%
21.1%
4.0% 1.8%
104 97 58 11 5
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Helpfulness of staff
36.1% 36.1%
22.3%
2.9% 2.6%
99 99 61 8 7
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Your experience overall
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
37 | P a g e
Item*
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 47-1. Helpfulness of staff 275 3 98.9% 4.0 4 1.0
Question 47-2. Your experience overall
274 4 98.6% 4.0 4 1.0
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisk (*) are associated only with those respondents using services provided by Student Employment Services.
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
38 | P a g e
N=1057
N=1045
N=139
N=139
N=138
N=138
50.6% 49.4%
535 522
0%
20%
40%
60%
80%
100%
Yes No
Are you aware of Southwestern College's Disability SupportServices?
13.4%
86.6%
140 905
0%
20%
40%
60%
80%
100%
Yes No
Have you ever used any of the services provided bySouthwestern College's Disability Support Services?
62.6%
25.9%
8.6% 2.9% 0.0%
87 36 12 4 0
0%
20%
40%
60%
80%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Helpfulness of staff
66.2%
22.3%
8.6% 2.9% 0.0%
92 31 12 4 0
0%
20%
40%
60%
80%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Courteousness of staff
59.4%
29.7%
5.1% 5.8%
0.0%
82 41 7 8 0
0%
20%
40%
60%
80%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Amount of information provided
59.4%
27.5%
8.7% 2.9% 1.4%
82 38 12 4 2
0%
20%
40%
60%
80%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Accucuracy of information provided
Disability Support Services Question 48. Are you aware of Southwestern College’s Disability Support Services?
Question 49. Have you ever used any of the services provided by Southwestern College’s Disability Support Services?
Question 50. Based on your experience with Southwestern College’s Disability Support Services office, please indicate your level of satisfaction with:
Helpfulness of staff Courteousness of staff
Amount of information provided Accuracy of information provided
Timeliness of information Your experience overall
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
39 | P a g e
N=138 N=138
Statistical Results: Disability Support Services
Item Response
Count No
Response Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 48.
Are you aware of Southwestern College’s Disability Support Services?
1057 52 95.3% 50.6% 49.4% 100.0%
Question 49.
Have you ever used any of the services provided by Southwestern College’s Disability Support Services?
1045 64 95.1% 13.4% 86.6% 100.0%
Item* Response
Count No
Response Response Percent
Average Score
Median Score
Standard Deviation
Question 50-1. Helpfulness of staff 139 1 99.3% 4.5 5 0.8
Question 50-2. Courteousness of staff
139 1 99.3% 4.5 5 0.8
Question 50-3. Amount of information provided
138 2 98.6% 4.4 5 0.8
Question 50-4. Accuracy of information provided
138 2 98.6% 4.4 5 0.9
Question 50-5. Timeliness of information
138 2 98.6% 4.4 5 0.9
Question 50-6. Your experience overall
138 2 98.6% 4.5 5 0.8
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisk (*) are associated only with those respondents using services provided by Disabled Student Services.
61.6%
23.9%
9.4% 5.1% 0.0%
85 33 13 7 0
0%
20%
40%
60%
80%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Timeliness of information
65.9%
21.0% 9.4% 3.6% 0.0%
91 29 13 5 0
0%
20%
40%
60%
80%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Your experience overall
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
40 | P a g e
N=945
N=931
N=890
N=878
86.5%
14.4% 19.3% 10.2%
817 136 182 96
0%
20%
40%
60%
80%
100%
Chula Vista National City San Ysidro Otay Mesa
Have you ever used any of the services provided by theSouthwestern College Counseling Center? If so, whichlocations have you accessed? Please choose all that apply:
84.2%
15.8%
784 147
0%
20%
40%
60%
80%
100%
Yes No
Were you counseling needs met?
40.7%
20.0%
39.3%
362 178 350
0%
10%
20%
30%
40%
50%
60%
Yes - I attended an in-person/traditional
student orientation
Yes - I completed anonline student
orientation
No
In your first semester at Southwestern College, did youattend an orientation to college?
58.7%
41.3%
515 363
0%
20%
40%
60%
80%
100%
Yes No
Did you review information on any of the following topic inthe Orientation Session? College resources
Counseling Center Question 51. Have you ever used any of the services provided by the Southwestern College Counseling Center? If so,
which locations have you accessed? Please choose all that apply: Chula Vista National City
San Ysidro Otay Mesa
Question 52. Were your counseling needs met?
Question 53. In your first semester at Southwestern College, did you attend an orientation to college?
Question 54. Did you review information on any of the following topics in the Orientation Session?
College resources Student success
characteristics
An overview of your
educational options
Question 55. Did you schedule and attend an individual counseling appointment with a college counselor?
Question 56. Based on your experience with the Counseling Center at the Chula Vista campus, please indicate your level of satisfaction with:
Front desk staff Counselors at Walk-in
service
Counselors in appointment
session
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
41 | P a g e
N=871
N=879
N=876
N=922
N=915
N=914
Statistical Results: Counseling Center
Item
Response Count
No Response
Response Percent Mode
Mode Count
Mode Percent
Question 51.
Have you ever used any of the services provided by the Southwestern College Counseling Center? If so, which locations have you accessed?
945 164 85.2% Chula Vista
817 86.5%
54.4% 45.6%
474 397
0%
20%
40%
60%
80%
100%
Yes No
Did you review information on any of the following topic inthe Orientation Session? Student success characteristics
60.0%
40.0%
527 352
0%
20%
40%
60%
80%
100%
Yes No
Did you review information on any of the following topic inthe Orientation Session? An overview of your educationaloptions
68.7%
31.3%
602 274
0%
20%
40%
60%
80%
100%
Yes No
Did you schedule and attend an individual counselingappointment with a college counselor?
31.9%
37.7%
19.6%
5.5% 5.2%
294 348 181 51 48
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Front desk staff
29.7% 33.6%
23.2%
7.4% 6.1%
272 307 212 68 56
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Counselors at Walk-in service
38.5%
30.5%
21.1%
5.4% 4.5%
352 279 193 49 41
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Counselors in appointment session
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
42 | P a g e
Item*
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 52. Were your counseling needs met?
931 14 98.5% 84.2% 15.8% 100.0%
Item*
Response Count
No Response
Response Percent Mode
Mode Count
Mode Percent
Question 53.
In your first semester at Southwestern College, did you attend an orientation to college?
890 55 94.2%
Yes, I attended
an in-person…
362 40.7%
Item*
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 54-1.
Did you review information on any of the following topics in the Orientation Session? College resources.
878 67 92.9% 58.7% 41.3% 100.0%
Question 54-2.
Did you review information on any of the following topics in the Orientation Session? Student success characteristics.
871 74 92.2% 54.4% 45.6% 100.0%
Question 54-3.
Did you review information on any of the following topics in the Orientation Session? An overview of your educational options.
879 66 93.0% 60.0% 40.0% 100.0%
Question 55.
Did you schedule and attend an individual counseling appointment with a college counselor?
876 69 92.7% 68.7% 31.3% 100.0%
Item** Response
Count No
Response Response Percent
Average Score
Median Score
Standard Deviation
Question 56-1. Front desk staff 922 23 97.6% 3.9 4 1.1
Question 56-2. Counselors at Walk-in service
915 30 96.8% 3.7 4 1.1
Question 56-3. Counselors in appointment session
914 31 96.7% 3.9 4 1.1
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisk (*) are associated only with those respondents using Counseling Center services at the Chula Vista main campus and/or Higher Education Center locations (National City, San Ysidro, and Otay Mesa). Item categories under the asterisks (**) are associated only with Chula Vista main campus counseling services.
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
43 | P a g e
N=1049 N=1041
Statistical Results: Assessment Center\Prerequisites Center
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 57.
Did you take one or more assessment tests at Southwestern College during your first semester?
1049 60 94.6% 73.1% 26.9% 100.0%
Question 58.
Do you clearly understand how to select courses based on assessment information and your educational goals?
1041 68 93.9% 82.1% 17.9% 100.0%
73.1%
26.9%
767 282
0%
20%
40%
60%
80%
100%
Yes No
Did you take one or more assessment tests atSouthwestern College during your first semester?
82.1%
17.9%
855 186
0%
20%
40%
60%
80%
100%
Yes No
Do you clearly understand how to select courses based onassessment information and your educational goals?
Assessment Center\Prerequisites Center Question 57. Did you take one or more assessment tests at Southwestern College during your first semester?
Question 58. Do you clearly understand how to select courses based on assessment information and your educational goals?
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
44 | P a g e
Institutional Support Services and Departments
Institutional support services and departments sustain the Southwestern College’s working and academic environment by providing food services, books, security, maintaining the cleanliness and appearance of the campus, and many other services for students, staff, and faculty.
All institutional support service/departments integrated Likert ratings into their survey
queries using the following satisfaction-level scoring framework: Very Satisfied = 5,
Satisfied = 4, Neutral = 3, Unsatisfied = 2 and Very Unsatisfied = 1.
The Police Department included additional survey item options, specifically, multiple
choice response items and an open-ended response query - “Please select which ways
you had contact with the Campus Police.”
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
45 | P a g e
N=993
N=1000
N=998
N=998
Statistical Results: Custodial Services
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 59-1. Courteousness of staff
993 116 89.5% 3.8 4 0.9
Question 59-2. Cleanliness of classrooms/labs
1000 109 90.2% 3.9 4 0.9
Question 59-3. Overall condition of classroom/labs
998 111 90.0% 3.9 4 0.9
Question 59-4. Level of supplies in the restrooms
998 111 90.0% 3.7 4 1.1
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
25.0%
32.5%
39.3%
1.6% 1.6%
248 323 390 16 16
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Courteousness of staff
28.3%
38.2%
28.7%
2.9% 1.9%
283 382 287 29 19
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Cleanliness of classrooms/labs
27.9%
37.9%
30.2%
2.6% 1.5%
278 378 301 26 15
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Overall condition of classrooms/labs
24.7%
33.0% 29.6%
8.2% 4.5%
247 329 295 82 45
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Level of supplies in the restrooms
Custodial Services Question 59. Based on your experience with Custodial Services, please indicate your level of satisfaction with the:
Courteousness of staff Cleanliness of classroom\labs
Overall condition of classroom\labs Level of supplies in the restrooms
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
46 | P a g e
N=990
N=993
N=992
N=990
Statistical Results: Grounds Department
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 60-1. Courteousness of staff
990 119 89.3% 3.7 4 0.9
Question 60-2. Number of exterior trash receptacles
993 116 89.5% 3.8 4 0.9
Question 60-3. Emptying cycle of exterior trash receptacles
992 117 89.4% 3.8 4 0.9
Question 60-4. College landscape 990 119 89.3% 4.0 4 0.9
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
23.7% 28.5%
45.2%
1.3% 1.3%
235 282 447 13 13
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Courteousness of staff
25.4%
34.9% 35.0%
2.8% 1.8%
252 347 348 28 18
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Number of exterior trash receptacles
27.3% 32.6%
35.8%
2.9% 1.4%
271 323 355 29 14
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Emptying cycle of exterior trash receptacles
36.6%
29.8% 31.1%
1.5% 1.0%
362 295 308 15 10
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
College landscape
Grounds Department Question 60. Based on your experience with the Grounds Department, please indicate your level of satisfaction
with the: Courteousness of staff Number of exterior trash receptacles
Emptying cycle of exterior trash receptacles College landscape
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
47 | P a g e
N=979 N=974
Statistical Results: Maintenance Department
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 61-1. Courteousness of staff
979 130 88.3% 3.8 4 0.9
Question 61-2. Timeliness of classroom repairs
974 135 87.8% 3.7 4 0.9
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
24.5% 30.2%
42.9%
1.2% 1.1%
240 296 420 12 11
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Courteousness of staff
23.0% 28.6%
42.7%
3.8% 1.8%
224 279 416 37 18
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Timeliness of classroom repairs
Maintenance Department Question 61. Based on your experience with the Maintenance Department, please indicate your level of
satisfaction with the: Courteousness of staff Timeliness of classroom repairs
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
48 | P a g e
N=1014
N=1013
N=1014
N=1000
Statistical Results: Facilities Department
Item Response
Count No
Response Response Percent
Average Score
Median Score
Standard Deviation
Question 62-1.
Ability of new buildings, classrooms and labs to accommodate your educational needs
1014 95 91.4% 3.8 4 0.9
Question 62-2. Comfort of classroom furnishings
1013 96 91.3% 3.7 4 1.0
Question 62-3. Condition of classroom furnishings
1014 95 91.4% 3.7 4 1.0
Question 62-4. Promptness with which safety hazards are removed
1000 109 90.2% 3.8 4 0.9
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
26.0%
36.4% 31.7%
4.3% 1.6%
264 369 321 44 16
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Ability of new buildings, classrooms, and labs toaccommodate your educational needs
23.2%
35.8% 30.2%
8.1% 2.7%
235 363 306 82 27
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Comfort of classroom furnishings
23.6%
35.0% 30.9%
8.0% 2.6%
239 355 313 81 26
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Condition of classroom furnishings
25.1%
33.7% 36.7%
3.2% 1.3%
251 337 367 32 13
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Promptness with which safety hazards are removed
Facilities Department Question 62. Based on your experience with the Facilities Department, please indicate your level of satisfaction with the:
Comfort of classroom furnishings Condition of classroom furnishings
Ability of new buildings, classrooms and labs to accommodate your educational needs
Promptness with which safety hazards are removed
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
49 | P a g e
N=1002
N=999
N=1001
N=994
N=998
N=997
34.9% 35.2%
26.3%
2.8% 0.7%
350 353 264 28 7
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Friendliness of staff
34.5% 35.9%
26.6%
2.3% 0.6%
345 359 266 23 6
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Courteousness of staff
26.3%
34.4% 31.5%
6.3% 1.4%
259 338 310 62 14
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Selection of cold food choices
26.1%
32.5% 31.5%
5.9% 4.0%
259 323 313 59 40
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Selection of hot food choices
30.9% 36.0%
28.9%
2.5% 1.8%
308 359 288 25 18
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Cleanliness of food service area
27.1%
34.6% 32.0%
4.1% 2.2%
270 345 319 41 22
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Food inventory levels
Food Services\Cafeteria Question 63. Based on your experience with Food Services, please indicate your level of satisfaction with the:
Friendliness of
staff
Courteousness
of staff
Food inventory
levels
Wait levels
Selection of
cold food
choices
Selection of hot
food choices
Cleanliness of
food service area
Price
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
50 | P a g e
N=996 N=987
Statistical Results: Food Services\Cafeteria
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 63-1. Friendliness of staff 1002 107 90.4% 4.0 4 0.9
Question 63-2. Courteousness of staff
999 110 90.1% 4.0 4 0.9
Question 63-3. Selection of cold food choices
1001 109 90.3% 3.7 4 1.0
Question 63-4. Selection of hot food choices
994 165 89.6% 3.7 4 1.0
Question 63-5. Cleanliness of food service area
998 111 90.0% 3.9 4 0.9
Question 63-6. Food inventory levels
997 112 89.9% 3.8 4 1.0
Question 63-7. Wait time 996 113 89.8% 3.8 4 0.9
Question 63-8. Prices 987 122 89.0% 3.2 3 1.1
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
25.4%
37.6% 31.8%
3.1% 2.1%
253 374 317 31 21
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Wait time
14.0%
27.3%
35.9%
14.0% 8.9%
138 269 354 138 88
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Prices
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
51 | P a g e
N=1038
N=1041
N=1039
N=1033
Statistical Results: Southwestern College Bookstore
Item Response
Count
No Respon
se Response Percent
Average Score
Median Score
Standard Deviation
Question 64-1. Courteousness of staff 1038 71 93.6% 4.1 4 0.9
Question 64-2. Staff knowledge about textbook selection
1041 68 93.9% 4.1 4 0.9
Question 64-3. Staff knowledge about product information
1039 70 93.7% 4.0 4 0.9
Question 64-4. Cleanliness of store 1033 76 93.1% 4.2 4 0.8
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
38.0% 40.4%
18.0%
2.1% 1.5%
394 419 187 22 16
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Courteousness of staff
36.3% 39.7%
19.9%
2.7% 1.4%
378 413 207 28 15
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Staff knowledge about textbook selection
34.8% 38.4%
22.2%
2.9% 1.6%
362 399 231 30 17
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Staff knowledge about product information
39.9% 40.8%
17.3%
1.2% 0.9%
412 421 179 12 9
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Cleanliness of store
Southwestern College Bookstore Question 64. Based on your experience with the Southwestern College Bookstore, please indicate your level of
satisfaction with the: Courteousness of staff Staff knowledge about textbook selection
Staff knowledge about product information Cleanliness of store
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
52 | P a g e
N=980
N=1109
N=944
N=943
64.3%
33.4%
1.8% 0.5%
630 327 18 5
0%
10%
20%
30%
40%
50%
60%
70%
80%
None 1 2 times 3 - 4 times 5+ times
How many times have you had contact with the CampusPolice department?
40.6%
21.9% 9.0% 7.6% 2.2% 1.0% 1.0% 0.3% 0.2% 5.3%
450 243 100 84 24 11 11 3 2 59
0%
10%
20%
30%
40%
50%
60%
Please select which ways you had contact with the CampusPolice. Please choose all that apply:
20.1% 24.4%
49.5%
2.4% 3.6%
190 230 467 23 34
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Helpfulness of staff
19.9% 24.4%
49.6%
2.9% 3.2%
188 230 468 27 30
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Courteousness of staff
Police Department Question 65. How many times have you had contact with the Campus Police department?
None 1-2 times
3-4 times 5+ times
Question 66. Please select which ways you had contact with the Campus Police. Please choose all that apply:
Parking violations Victim of a crime Reported a crime
Witnessed a crime Casual encounter Other: (Please specify.)
Traffic stop Suspected or charged with
a crime
Service oriented (i.e. escort,
lost property lockout, etc.) No contact with Campus
Police
Question 67. Based on your experience with the College Police Department, please indicate your level of satisfaction with:
Helpfulness of staff Courteousness of staff Your experience overall
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
53 | P a g e
N=938
Statistical Results: Police Department
Item Response
Count No
Response Response Percent Mode
Mode Count
Mode Percent
Question 65.
How many times have you had contact with the Campus Police department?
980 129 88.4% None 630 64.3%
Question 66.
Please select which ways you had contact with the Campus Police.
1109 — 100.0%
No contact
with Campus Police
450 40.5%
Campus Police contact reason list (greatest to least):
“No contact with Campus Police,” “Parking violations,” “Service oriented (i.e. escort, lost property, lockout, etc.),” “Casual encounter,” “Other,”* “Traffic stop,” “Reported a crime,” “Victim of a crime,” “Witnessed a crime,” and “Suspected or charged with a crime”
*Other includes: “lost and found,” “jump start/battery,” and “questions/general (parking) questions”
Item Response
Count No
Response Response Percent
Average Score
Median Score
Standard Deviation
Question 67-1. Helpfulness of staff 944 165 85.1% 3.5 3 1.0
Question 67-2. Courteousness of staff
943 166 85.0% 3.6 3 0.9
Question 67-3. Your experience overall
938 171 84.6% 3.5 3 1.0
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
18.6% 24.5%
49.4%
3.2% 4.4%
174 230 463 30 41
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Your experience overall
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
54 | P a g e
N=1022
N=1019
N=1015
Statistical Results: College Cashiers Office
Item Response
Count No
Response Response Percent
Average Score
Median Score
Standard Deviation
Question 68-1. Friendliness and courteousness of staff
1022 87 92.2% 3.8 4 1.0
Question 68-2.
Staff's efficiency in processing transactions accurately
1019 90 91.9% 3.9 4 1.0
Question 68-3. Staff's knowledge about student services and policies
1015 94 91.5% 3.8 4 1.0
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
27.5%
39.3%
25.2%
4.8% 3.1%
281 402 258 49 32
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Friendliness and courteousness of staff
29.8%
39.1%
24.6%
3.4% 3.0%
304 398 251 35 31
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Staff's efficiency in processing transactions accurately
27.9%
38.0%
28.0%
3.3% 2.9%
283 386 284 33 29
0%
10%
20%
30%
40%
50%
60%
VerySatisfied
Satisfied Neutral Dissatisfied VeryDissatisfied
Staff's knowledge about student services and policies
College Cashiers Office Question 68. Based on your experience with the College Cashier's Office, please indicate your level of satisfaction
with the: Friendliness of
courteousness of staff
Staff’s efficiency in
processing transaction
accurately
Staff’s knowledge about
student services and
policies
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
55 | P a g e
Supplemental Information
Two supplemental queries, “Your Schedule” and “Your Preferred Communication Method,” provide an informal means for ascertaining the most common class scheduling patterns and communication media used by Southwestern College students.
Among respondents, a substantial number take classes in the morning and
morning/afternoon period. However, the relative proportion of responses related to
class scheduling is only a proximal measure of the general student population.
For those interested in accessing additional information regarding Southwestern College
student course load and schedule patterns, please visit the California Community
College Chancellor’s Office (CCCCO) Data Mart website furnishes additional data:
http://datamart.cccco.edu/Students/Default.aspx
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
56 | P a g e
N=1015
Statistical Results: Your Schedule
Item Response
Count No
Response Response Percent Mode
Mode Count
Mode Percent
Question 69. The majority of my classes are:
1015 94 91.5% Morning/Afternoon
438 39.5%
Time of day schedule list (greatest to least):
“Morning\Afternoon,” “Morning,” “Evening,” “Afternoon\Evening,” “Online (anytime),” “Afternoon,” and “Weekend.”
39.5%
20.7% 10.8% 9.6% 8.0% 2.2% 0.7%
438 230 120 106 89 24 8
0%
10%
20%
30%
40%
50%
60%
The majority of my classes are:
Your Schedule Question 69. The majority of my classes are:
Morning Morning/Afternoon Afternoon/Evening
Evening Weekend Online (Anytime)
Questions, Charts and Results Student Satisfaction Survey
Spring 2013
57 | P a g e
N=1109
Statistical Results: Your Preferred Communication Method
Item Response
Count No
Response Response Percent Mode
Mode Count
Mode Percent
Question 70.
Please indicate the communication method that you prefer for social and business networking.
1109 — 100.0% E-mail 1028 92.7%
List of preferred communication method (greatest to least):
“E-mail,” “Mobile Phone,” “Facebook,” “Smart Phone,” “Tablet,” “Twitter,” and “Other”*
*Other includes: “in-person” and “(paper) mail”
92.7%
23.2% 22.3% 21.6% 6.5% 3.9% 2.4%
1028 257 247 240 72 43 27
0%
20%
40%
60%
80%
100%
Please indicate the communication method that you preferfor social and business networking. Please choose all thatapply:
Your Preferred Communication Method Question 70. Please indicate the communication method that you prefer for social and business networking.
Please choose all that apply: Email Twitter Facebook Mobile phone
Smart phone Tablet Other: (Please specify.)
Student Satisfaction Survey Spring 2012
58 | P a g e
Appendix
Appendix Student Satisfaction Survey
Spring 2013
59 | P a g e
Survey Question Summary
Familiarity with Services and Departments
Question 1. Please indicate your familiarity with each of the following services/departments offered at Southwestern College:
Admissions & Records College Police Health Services
Bookstore Disability Support Services Maintenance
Career Center EOPS\CARE Outreach
Cashiering Facilities Service Learning
Counseling Financial Aid Veteran’s Services
Custodial Food Services/Cafeteria Transfer Center
Grounds Student Affairs Student Employment Services
Associated Student Organization (ASO) & Student Clubs
Women’s Resource Center\Center for Technical Education and Career Success (CTECS)
Assessment Center \Prerequisites Center
Admissions and Records
Question 2. For each item listed below, please indicate your level of satisfaction:
College Application College Registration Process
Student ID Transcript Request Service
Question 3. For each item listed below, please indicate your level of satisfaction with the timeliness of service.
Student ID Process Transcript Evaluation Process Transcript Service
Financial Aid
Question 4. Have you ever applied for Financial Aid at Southwestern College?
Question 5. Have you ever received Financial Aid while attending Southwestern College?
Question 6. Do you believe receiving Financial Aid increased your ability to:
Attend Southwestern College? Succeed in your classes at Southwestern College?
Question 7. Are you aware of the rights and responsibilities of a Financial Aid Student?
Question 8. Have you used any of the Southwestern College Financial Aid Office's online services?
Question 9. Based on your experience using online services provided by the Southwestern College Financial Aid Office, please indicate your level of satisfaction with:
Amount of information provided Accuracy of information provided
Timeliness of information Helpfulness of staff
Timeliness of aid disbursements Ease of application process
Overall quality of service
Student Affairs
Question 10. How did you learn about Southwestern College? Please choose all that apply:
Friends Family Radio
Print Ad High School Counselor Other: (Please specify.)
Question 11. What was the most important factor for your attending Southwestern College? Please choose all that apply:
High School GPA Financial High School Counselor
SWC presentation at your high school
Other: (Please specify.)
Appendix Student Satisfaction Survey
Spring 2013
60 | P a g e
Transfer Center
Question 12. Have you ever used any of the services provided by the Transfer Center?
Question 13. Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)?
Question 14. Did you participate in any of the university campus tours?
Question 15. Have you ever used the Transfer Center website www.swccd.edu/~transfer?
Question 16. Did you find the Transfer Center services helpful in meeting your educational goal or transfer goal?
Question 17. Based on your experience with the Transfer Center, please indicate your level of satisfaction with:
Helpfulness of staff/Counselors Your experience overall
EOPS\CARE
Question 18. Were you aware that there is an EOPS program at Southwestern College?
Question 19. Which other student services programs have you utilized? Please choose all that apply:
Counseling Center Disabled Student Services Transfer Center
None Other: (Please specify.)
Academic Success Center
Question 20. Which of the following Academic Success Center services have you utilized? Please choose all that apply:
English Writing Center Tutoring Services Online Writing Lab (OWL)
Open Labs (Biology, Business, Child Development, CIS/CL, Language Conversation, Math/Science, Music, and Nursing.)
Test Reviews Workshops/Proctored Exams Other: (Please specify.)
Associated Student Organization of Southwestern College (ASO) and Inter-Club Council (ICC)
Question 21. Did you vote in the last ASO student election (April 2011)?
Question 22. Did you run for an elected position during the last ASO student election (April 2011)?
Question 23. Have you ever attended an ASO event?
Question 24. Based on your experience with ASO events, please indicate your level of satisfaction with the:
Number of ASO events per semester Variety of ASO events per semester
Organization of ASO events Promotion of ASO events
Question 25. Are you aware of clubs offered through the Associated Student Organization?
Question 26. Do the clubs at Southwestern College meet your needs?
Health Services
Question 27. Have you ever received services from the Health Services Office?
Question 28. Have you received any information from Health Services related to a healthy lifestyle?
Question 29. Based on your experience with the Southwestern College Health Services Office, please indicate your level of satisfaction with:
Helpfulness of staff Courteousness of staff Your overall experience
Women's Resource Center
Question 30. Have you utilized a service at the Women’s Resource Center?
Question 31. Based on your experience with the Southwestern College Women’s Resource Center, please indicate your level of satisfaction with:
Helpfulness of staff Courteousness of staff Your overall experience
Appendix Student Satisfaction Survey
Spring 2013
61 | P a g e
Center for Technical Education and Career Success (CTECS)
Question 32. Have you used the services provided by CTECS?
Question 33. Based on your experience using services by the Southwestern College’s CTECS, please indicate your level of satisfaction with:
Amount of information provided Accuracy of information provided
Timeliness of information Helpfulness of staff
Veterans Services
Question 34. Are you a veteran?
Question 35. Based on your experience with the Southwestern College Veterans Services office, please indicate your level of satisfaction with:
Helpfulness of staff Courteousness of staff Your overall experience
Question 36. Are you aware of the services offered at the Southwestern College Veterans Welcome Center?
Question 37. Have you used services provided by the Veterans Welcome Center?
Question 38. Based on your experience with the Southwestern College Veterans Welcome Center, please indicate your level of satisfaction with:
Helpfulness of staff Courteousness of staff You experience overall
Career Center
Question 39. Have you ever used any of the services provided by the Southwestern College Career Center?
Question 40. Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)?
Question 41. Did you find the Southwestern College Career Center services helpful in identifying your career or educational goals?
Question 42. Based on your experience with the Southwestern College Career Center, please indicate your level of satisfaction with:
Helpfulness of staff Your experience overall
Student Employment Services
Question 43. Have you ever used any of the services provided by Southwestern College Student Employment Services?
Question 44. How often each month do you use services provided by Southwestern College Student Employment Services?
1-3 times 4-6 times 7 or more times
Question 45. Have you used the resume or interview assistance services provided by the Student Employment Services?
Question 46. Have you used the Student Employment Services website?
Question 47. Based on your experience with Student Employment Services, please indicate your level of satisfaction with:
Helpfulness of staff Your experience overall
Disability Support Services
Question 48. Are you aware of Southwestern College’s Disability Support Services?
Question 49. Have you ever used any of the services provided by Southwestern College’s Disability Support Services?
Question 50. Based on your experience with Southwestern College’s Disability Support Services office, please indicate your level of satisfaction with:
Helpfulness of staff Courteousness of staff
Amount of information provided Accuracy of information provided
Timeliness of information Your experience overall
Appendix Student Satisfaction Survey
Spring 2013
62 | P a g e
Counseling Center
Question 51. Have you ever used any of the services provided by the Southwestern College Counseling Center? If so, which locations have you accessed? Please choose all that apply:
Chula Vista National City
San Ysidro Otay Mesa
Question 52. Were your counseling needs met?
Question 53. In your first semester at Southwestern College, did you attend an orientation to college?
Question 54. Did you review information on any of the following topics in the Orientation Session?
College resources Student success characteristics
An overview of your educational options
Question 55. Did you schedule and attend an individual counseling appointment with a college counselor?
Question 56. Based on your experience with the Counseling Center at the Chula Vista campus, please indicate your level of satisfaction with:
Front desk staff Counselors at Walk-in service
Counselors in appointment session
Assessment Center\Prerequisites Center
Question 57. Did you take one or more assessment tests at Southwestern College during your first semester?
Question 58. Do you clearly understand how to select courses based on assessment information and your educational goals?
Custodial Services
Question 59. Based on your experience with Custodial Services, please indicate your level of satisfaction with the:
Courteousness of staff Cleanliness of classroom\labs
Overall condition of classroom\labs Level of supplies in the restrooms
Grounds Department
Question 60. Based on your experience with the Grounds Department, please indicate your level of satisfaction with the:
Courteousness of staff Number of exterior trash receptacles
Emptying cycle of exterior trash receptacles College landscape
Maintenance Department
Question 61. Based on your experience with the Maintenance Department, please indicate your level of satisfaction with the:
Courteousness of staff Timeliness of classroom repairs
Facilities Department
Question 62. Based on your experience with the Facilities Department, please indicate your level of satisfaction with the:
Comfort of classroom furnishings Condition of classroom furnishings
Ability of new buildings, classrooms and labs to accommodate your educational needs
Promptness with which safety hazards are removed
Food Services\Cafeteria
Question 63. Based on your experience with Food Services, please indicate your level of satisfaction with the:
Friendliness of staff
Courteousness of staff
Food inventory levels
Wait levels
Selection of cold food choices
Selection of hot food choices
Cleanliness of food service area
Price
Appendix Student Satisfaction Survey
Spring 2013
63 | P a g e
Southwestern College Bookstore
Question 64. Based on your experience with the Southwestern College Bookstore, please indicate your level of satisfaction with the:
Courteousness of staff Staff knowledge about textbook selection
Staff knowledge about product information Cleanliness of store
Police Department
Question 65. How many times have you had contact with the Campus Police department?
None 1-2 times
3-4 times 5+ times
Question 66. Please select which ways you had contact with the Campus Police. Please choose all that apply:
Parking violations Victim of a crime Reported a crime
Witnessed a crime Casual encounter Other: (Please specify.)
Traffic stop Suspected or charged with a crime
Service oriented (i.e. escort, lost property lockout, etc.)
No contact with Campus Police
Question 67. Based on your experience with the College Police Department, please indicate your level of satisfaction with:
Helpfulness of staff Courteousness of staff Your experience overall
College Cashiers Office
Question 68. Based on your experience with the College Cashier's Office, please indicate your level of satisfaction with the:
Friendliness of courteousness of staff
Staff’s efficiency in processing transaction accurately
Staff’s knowledge about student services and policies
Your Schedule
Question 69. The majority of my classes are:
Morning Morning/Afternoon Afternoon/Evening
Evening Weekend Online (Anytime)
Your Preferred Communication Method
Question 70. Please indicate the communication method that you prefer for social and business networking. Please choose all that apply:
Email Twitter Facebook Mobile phone
Smart phone Tablet Other: (Please specify.)
Appendix Student Satisfaction Survey
Spring 2013
64 | P a g e
Comparison of Survey Results: Spring 2011, Spring 2012, and Spring 2013
The current Student Satisfaction Survey report represents the third in a series of survey
administrations projected to continue into spring 2015. As each survey report contains
a substantial amount of information, an overview of survey results is presented here to
facilitate the comparison of questionnaire items across each of the three administration
periods.
As a rule, bar graphs detailing average scores comprise the majority of the charts
used illustrate changes across each of the survey administration period. Other
charts detail responses across administration periods with respect to “yes/no”
and general category prompts related to student programs and institutional
services.
While the formats and questions for each of the surveys are substantially similar,
the earlier spring 2010 survey differs in many instances from the spring 2012 and
spring 2013 questionnaires. When required, these differences are noted with an
asterisk (*) and an explanatory note.
Appendix Student Satisfaction Survey
Spring 2013
65 | P a g e
Comparison of Service and Department Familiarity (Question 1) Please indicate your familiarity with each of the following services/ departments offered at Southwestern College:
Items Average
Score 2013
Familiarity Ranking
2013
Average Score 2012
Familiarity Ranking
2012
Average Score 2011
Familiarity Ranking
2011
Student Services & Departments
Financial Aid 4.2 1 4.0 2 3.9 3
Admissions & Records 4.1 2 4.1 1 4.1 1
Counseling 4.1 3 4.0 3 4.1 2
Assessment/Prerequisites Center 3.8 4 3.7 4 3.7 4
Career Center 3.4 5 3.4 5 3.4 5
Transfer Center 3.3 6 3.2 6 3.3 6
EOPS/CARE 3.2 7 3.1 8 3.2 8
Health Services 3.2 8 3.2 7 3.2 7
Student Employment Services 3.2 9 3.1 9 3.1 9
Associated Student Organization (ASO) and Student Clubs 3.1 10 3.0 10 3.0 10
Disability Support Services 3.0 11 2.9 11 2.9 11
Veteran's Services 2.9 12 2.8 12 2.8 12
Service Learning 2.8 13 2.7 13 2.7 13
Outreach 2.4 14 2.4 14 2.4 14
Center for Technical Education (CTECS) / Women’s Resource Center 2.2 15 2.3 15 2.3 15
Institutional Support Services & Departments
Southwestern College Bookstore 4.4 1 4.4 1 4.4 1
Food Services/Cafeteria 3.9 2 3.8 2 3.9 2
Cashiering 3.8 3 3.7 3 3.8 3
Facilities 3.6 4 3.5 4 3.6 4
College Police 3.5 5 3.4 5 3.5 5
Grounds 3.2 6 3.2 6 3.3 6
Maintenance 2.9 7 2.8 7 2.9 7
Custodial 2.7 8 2.6 8 2.6 8
Appendix Student Satisfaction Survey
Spring 2013
66 | P a g e
Admissions & Records (Question 2.1)
Admissions & Records (Question 2.2)
Admissions & Records (Question 2.3)
Admissions & Records (Question 2.4)
4.2 4.1 4.1
783 1321 1094
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[College Application] For each item listed below, pleaseindicate your level of satisfaction.
4.0 4.0 4.0
783 1323 1090
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[College Registration Process] For each item listed below,please indicate your level of satisfaction.
4.3 4.3 4.3
783 1318 1090
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Student ID] For each item listed below, please indicateyour level of satisfaction.
3.8 3.7 3.7
783 1312 1088
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Transcript Request Service] For each item listed below,please indicate your level of satisfaction.
Comparison of Student Services and Departments List of student services and departments:
Admissions & Records Financial Aid Student Affairs
Transfer Center EOPS\CARE Academic Success Center
ASO\ICC Health Services
Women’s Resource
Center
CTECS Career Center Student Employment
Disability Support Services Counseling Center
Assessment Center\
Prerequisite Center
Appendix Student Satisfaction Survey
Spring 2013
67 | P a g e
Admissions & Records (Question 3.1)
Admissions & Records (Question 3.2)
Admissions & Records (Question 3.3)
Financial Aid (Question 4)
Financial Aid (Question 5)
Financial Aid (Question 6.1)*
4.2 4.2 4.2
782 1324 1100
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Student ID Process] For each item listed below, pleaseindicate your level of satisfaction with the timeliness ofservice.
3.7 3.6 3.6
782 1316 1094
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Transcript Evaluation Process] For each item listed below,please indicate your level of satisfaction with the timelinessof service.
3.7 3.6 3.6
782 1316 1082
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Transcript Service] For each item listed below, pleaseindicate your level of satisfaction with the timeliness ofservice.
66.8%
33.2%
72.2%
27.8%
78.1%
21.9%
518 257 946 364 863 242
0%
20%
40%
60%
80%
100%
Yes No
Have you ever applied for Financial Aid at Southwestern College?
Spring 2011 Spring 2012 Spring 2013
53.9% 46.1%
54.0% 46.0%
66.0%
34.0%
418 357 704 600 728 375
0%
20%
40%
60%
80%
100%
Yes No
Have you ever received Financial Aid while attending Southwestern College?
Spring 2011 Spring 2012 Spring 2013
68.5%
7.0%
24.5%
73.4%
6.3% 20.3%
893 91 319 810 69 224
0%
20%
40%
60%
80%
100%
Yes No N/A
[Attend Southwestern College] Do you believe receiving Financial Aid increased your ability to:
Spring 2012 Spring 2013
Appendix Student Satisfaction Survey
Spring 2013
68 | P a g e
Financial Aid (Question 6.2)*
Financial Aid (Question 7)*
Financial Aid (Question 8)*
Financial Aid (Question 9.1)
Financial Aid (Question 9.2)
Financial Aid (Question 9.3)
65.2%
9.2%
25.6%
71.5%
8.0% 20.5%
836 118 329 786 88 225
0%
20%
40%
60%
80%
100%
Yes No N/A
[Succeed in your classes at Southwestern College] Do you believe receiving Financial Aid increased your
ability to:
Spring 2012 Spring 2013
57.6%
25.3%
17.1%
62.1%
21.0% 17.8%
753 331 223 673 231 196
0%
20%
40%
60%
80%
100%
Yes No N/A
Are you aware of the rights and responsibilities of a Financial Aid Student?
Spring 2012 Spring 2013
37.8%
62.2%
0.0%
41.5% 40.5%
18.0%
492 809 0 456 446 198
0%
20%
40%
60%
80%
100%
Yes No N/A
Have you used any of the Southwestern College Financial Aid Office's online services?
Spring 2012 Spring 2013
4.2 3.9 4.0
265 492 453
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Amount of information provided] Based on your experienceusing online services provided by the Southwestern CollegeFinancial Aid Office, please indicate your level ofsatisfaction with:
4.1 3.9 4.0
265 492 453
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Accuracy of information provided] Based on yourexperience using online services provided by theSouthwestern College Financial Aid Office, please indicateyour level of satisfaction with:
3.9 3.7 3.8
265 489 452
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Timeliness of information] Based on your experience usingonline services provided by the Southwestern CollegeFinancial Aid Office, please indicate your level ofsatisfaction with:
Appendix Student Satisfaction Survey
Spring 2013
69 | P a g e
Financial Aid (Question 9.4)
Financial Aid (Question 9.5)
Financial Aid (Question 9.6)
Financial Aid (Question 9.7)
Student Affairs, 2011 (Question 10)
Student Affairs, 2012 (Question 10)
3.9 3.7 3.9
265 489 451
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Helpfulness of staff] Based on your experience usingonline services provided by the Southwestern CollegeFinancial Aid Office, please indicate your level ofsatisfaction with:
3.7 3.4 3.6
265 486 452
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Timeliness of aid disbursements] Based on yourexperience using online services provided by theSouthwestern College Financial Aid Office, please indicateyour level of satisfaction with:
4.0 3.8 3.9
265 488 452
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Ease of application process] Based on your experienceusing online services provided by the Southwestern CollegeFinancial Aid Office, please indicate your level ofsatisfaction with:
4.0 3.8 3.9
265 488 449
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Overall quality of service] Based on your experience usingonline services provided by the Southwestern CollegeFinancial Aid Office, please indicate your level ofsatisfaction with:
48.1% 42.2%
2.2% 7.0%
32.8%
16.4%
391 343 18 57 267 133
0%
20%
40%
60%
80%
100%
Friends Family Radio Print Ad HighSchool
Counselor
Other
[Spring 2011] How did you learn about Southwestern College?
49.2% 42.5%
1.2% 6.8%
34.3%
18.2%
546 471 13 75 380 202
0%
20%
40%
60%
80%
100%
Friends Family Radio Print Ad HighSchool
Counselor
Other
[Spring 2012] How did you learn about Southwestern College?
Appendix Student Satisfaction Survey
Spring 2013
70 | P a g e
Student Affairs, 2013 (Question 10)
Student Affairs, 2011 (Question 11)
Student Affairs, 2012 (Question 11)
Student Affairs, 2013 (Question 11)
Transfer Center (Question 12)
Transfer Center (Question 13)*
52.0% 44.5%
1.8% 4.9%
32.7%
18.0%
663 568 23 62 417 230
0%
20%
40%
60%
80%
100%
Friends Family Radio Print Ad HighSchool
Counselor
Other
[Spring 2013] How did you learn about Southwestern College?
15.1%
47.2%
9.8% 8.2%
37.1%
123 384 80 67 302
0%
20%
40%
60%
80%
100%
High SchoolGPA
Financial High SchoolCounselor
SWCPresentation
Other
[2011] What was the most important factor in you attending Southwestern College?
17.1%
46.3%
12.5% 9.3%
42.3%
215 581 157 117 531
0%
20%
40%
60%
80%
100%
High SchoolGPA
Financial High SchoolCounselor
SWCPresentation
Other
[2012] What was the most important factor in you attending Southwestern College?
17.5%
51.3%
12.7% 9.7%
33.6%
194 569 141 108 373
0%
20%
40%
60%
80%
100%
High SchoolGPA
Financial High SchoolCounselor
SWCPresentation
Other
[2013] What was the most important factor in you attending Southwestern College?
28.6%
71.4%
26.0%
74.0%
28.3%
71.7%
215 538 328 935 310 785
0%
20%
40%
60%
80%
100%
Yes No
Have you used the services provided by the Transfer Center?
Spring 2011 Spring 2012 Spring 2013
21.0%
79.0%
22.6%
77.4%
266 1003 247 847
0%
20%
40%
60%
80%
100%
Yes No
Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)?
Spring 2012 Spring 2013
Appendix Student Satisfaction Survey
Spring 2013
71 | P a g e
Transfer Center (Question 14)*
Transfer Center (Question 15)*
Transfer Center (Question 16)*
Transfer Center (Question 17.1)*
Transfer Center (Question 17.2)*
EOPS\CARE (Question 18)**
8.5%
91.5%
8.7%
91.3%
108 1158 95 1000
0%
20%
40%
60%
80%
100%
Yes No
Did you participate in any of the university campus tours?
Spring 2012 Spring 2013
16.8%
83.2%
18.0%
82.0%
212 1052 197 896
0%
20%
40%
60%
80%
100%
Yes No
Have you ever used the Transfer Center website www.swccd.edu/~transfer?
Spring 2012 Spring 2013
34.8%
65.2%
36.8%
63.2%
420 786 391 671
0%
20%
40%
60%
80%
100%
Yes No
Did you find Transfer Center services helpful in meeting your educational or transfer goal?
Spring 2012 Spring 2013
3.4 3.6
1170 1032
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2012 Spring 2013
[Helpfulness of staff] Based on your experience usingservices provided by the Southwestern College's TransferCenter, please indicate your level of satisfaction with:
3.4 3.6
1171 1031
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2012 Spring 2013
[Your experience overall] Based on your experience usingservices provided by the Southwestern College's TransferCenter, please indicate your level of satisfaction with:
64.8%
35.2%
66.2%
33.8%
810 440 718 367
0%
20%
40%
60%
80%
100%
Yes No
Were you aware there is an EOPS program at Southwestern College?
Spring 2012 Spring 2013
Appendix Student Satisfaction Survey
Spring 2013
72 | P a g e
EOPS\CARE, 2011 (Question 19)
EOPS\CARE, 2012 (Question 19)
EOPS\CARE, 2013 (Question 19)
Academic Success Center, 2011 (Question 20)
Academic Success Center, 2012 (Question 20)
Academic Success Center, 2013 (Question 20)
65.7%
0.0%
20.9% 19.8%
8.0%
534 0 170 161 65
0%
20%
40%
60%
80%
100%
CounselingCenter
DisabledStudentServices
TransferCenter
None Other
[2011] Which other student service programs have you utilized? Please choose all that apply:
69.5%
10.8% 22.6% 22.4%
8.2%
862 134 280 278 102
0%
20%
40%
60%
80%
100%
CounselingCenter
DisabledStudentServices
TransferCenter
None Other
[2012] Which other student service programs have you utilized? Please choose all that apply:
71.2%
11.9%
23.9% 20.2%
6.6%
790 132 265 224 73
0%
20%
40%
60%
80%
100%
CounselingCenter
DisabledStudentServices
TransferCenter
None Other
[2013] Which other student service programs have you utilized? Please choose all that apply:
36.8% 31.9% 39.1%
14.8% 5.8% 6.9%
20.0%
299 259 318 120 47 56 163
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
[2011] Which of the following Academic Success Center services have you utilized?
50.3% 42.2% 43.2%
19.2%
8.0% 9.5% 11.4%
479 402 411 183 76 90 109
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
[2012] Which of the following Academic Success Center services have you utilized?
38.9% 36.2%
26.8%
17.5%
6.3%
28.4%
6.7%
431 401 297 194 70 315 74
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
[2013] Which of the following Academic Success Center services have you utilized?
Appendix Student Satisfaction Survey
Spring 2013
73 | P a g e
ASO\ICC (Question 21)
ASO\ICC (Question 22)
ASO\ICC (Question 23)
ASO\ICC (Question 24.1)
ASO\ICC (Question 24.2)
ASO\ICC (Question 24.3)
13.3%
86.7%
7.4%
92.6%
14.2%
85.8%
98 638 91 1146 154 934
0%
20%
40%
60%
80%
100%
Yes No
Did you vote in the last ASO student election?
Spring 2011 Spring 2012 Spring 2013
1.1%
98.9%
0.6%
99.5%
1.5%
98.5%
8 727 7 1230 16 1070
0%
20%
40%
60%
80%
100%
Yes No
Did you run for an elected position during the last ASO student election?
Spring 2011 Spring 2012 Spring 2013
16.7%
83.3%
11.1%
88.9%
17.4%
82.6%
123 612 137 1096 189 897
0%
20%
40%
60%
80%
100%
Yes No
Have you ever attended an ASO event?
Spring 2011 Spring 2012 Spring 2013
3.7 3.7 3.8
113 140 187
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Number of ASO events per semester] Based on yourexperience with ASO events, please indicate your level ofsatisfaction with the:
3.6 3.7 3.7
113 140 186
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Variety of ASO events per semester] Based on yourexperience with ASO events, please indicate your level ofsatisfaction with the:
3.7 3.7 3.8
112 138 187
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Organization of ASO events] Based on your experiencewith ASO events, please indicate your level of satisfactionwith the:
Appendix Student Satisfaction Survey
Spring 2013
74 | P a g e
ASO\ICC (Question 24.4)
ASO\ICC (Question 25)
ASO\ICC (Question 26)
Health Services (Question 27)
Health Services (Question 28)
Health Services (Question 29.1)
3.4 3.5 3.6
112 139 182
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Promotion of ASO events] Based on your experience withASO events, please indicate your level of satisfaction withthe:
38.5%
61.5%
34.1%
65.9%
39.0%
61.0%
282 450 417 807 415 649
0%
20%
40%
60%
80%
100%
Yes No
Are you aware of clubs offered through the Associated Student Organization?
Spring 2011 Spring 2012 Spring 2013
62.3%
37.7% 32.8%
67.2%
35.8%
64.2%
99 60 369 755 359 643
0%
20%
40%
60%
80%
100%
Yes No
Do the clubs at Southwestern College meet your needs?
Spring 2011 Spring 2012 Spring 2013
33.0%
67.0%
27.9%
72.1%
28.0%
72.0%
240 488 342 885 303 781
0%
20%
40%
60%
80%
100%
Yes No
Have you ever received services from the Health Services Office?
Spring 2011 Spring 2012 Spring 2013
25.1%
74.9% 60.1%
39.9%
61.3%
38.7%
183 545 203 135 185 117
0%
20%
40%
60%
80%
100%
Yes No
Have you received any information from Health Services related to a healthy lifestyle?
Spring 2011 Spring 2012 Spring 2013
4.4 4.4 4.4
286 349 299
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Helpfulness of staff] Based on your experience with theSouthwestern College Health Services Office, pleaseindicate your level of satisfaction with:
Appendix Student Satisfaction Survey
Spring 2013
75 | P a g e
Health Services (Question 29.2)
Health Services (Question 29.3)
Women’s Resource Center (Question 30)
Women’s Resource Center (Question 31.1)
Women’s Resource Center (Question 31.2)
Women’s Resource Center (Question 31.3)
4.3 4.4 4.4
286 342 299
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Courteousness of staff] Based on your experience with theSouthwestern College Health Services Office, pleaseindicate your level of satisfaction with:
4.4 4.4 4.4
286 341 297
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Your overall experience] Based on your experience withthe Southwestern College Health Services Office, pleaseindicate your level of satisfaction with:
4.4%
95.6%
5.2%
94.8%
5.2%
94.8%
32 694 63 1156 55 1009
0%
20%
40%
60%
80%
100%
Yes No
Have you utilized a service at the Women's Resource Center?
Spring 2011 Spring 2012 Spring 2013
4.6 4.3 4.3
32 74 54
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Helpfulness of staff] Based on your experience with theSouthwestern College Women's Resource Center, pleaseindicate your level of satisfaction with:
4.6 4.3 4.4
32 74 54
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Courteousness of staff] Based on your experience with theSouthwestern College Women's Resource Center, pleaseindicate your level of satisfaction with:
4.6 4.3 4.4
32 73 54
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Your experience overall] Based on your experience withthe Southwestern College Women's Resource Center,please indicate your level of satisfaction with:
Appendix Student Satisfaction Survey
Spring 2013
76 | P a g e
CTECS (Question 32)*
CTECS (Question 33.1)*
CTECS (Question 33.2)*
CTECS (Question 33.3)*
CTECS (Question 33.4)*
Veterans Services (Question 34)
3.7%
96.3%
6.7%
93.3%
45 1169 71 996
0%
20%
40%
60%
80%
100%
Yes No
Have you used services provided by CTECS?
Spring 2012 Spring 2013
4.0 4.3
61 68
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2012 Spring 2013
[Amount of information provided] Based on your experienceusing services from Southwestern College's CTECS, pleaseindicate your level of satisfaction with:
4.0 4.2
60 68
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2012 Spring 2013
[Accuracy of information provided] Based on yourexperience using services from Southwestern College'sCTECS, please indicate your level of satisfaction with:
3.9 4.1
61 68
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2012 Spring 2013
[Timeliness of information] Based on your experience usingservices from Southwestern College's CTECS, pleaseindicate your level of satisfaction with:
4.0 4.3
61 68
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2012 Spring 2013
[Helpfulness of staff] Based on your experience usingservices from Southwestern College's CTECS, pleaseindicate your level of satisfaction with:
12.2%
87.8%
9.3%
90.7%
8.6%
91.4%
88 633 114 1108 91 969
0%
20%
40%
60%
80%
100%
Yes No
Are you a veteran?
Spring 2011 Spring 2012 Spring 2013
Appendix Student Satisfaction Survey
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77 | P a g e
Veterans Services (Question 35.1)
Veterans Services (Question 35.2)
Veterans Services (Question 35.3)
Veterans Services (Question 36)
Veterans Services (Question 37)
Veterans Services (Question 38.1)
4.0 4.0 3.9
88 120 90
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Helpfulness of staff] Based on your experience with theSouthwestern College Veterans Services office, pleaseindicate your level of satisfaction with:
4.1 4.0 3.9
88 121 90
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Courteousness of staff] Based on your experience with theSouthwestern College Veterans Services office, pleaseindicate your level of satisfaction with:
4.0 3.9 3.9
88 119 90
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Your overall experience] Based on your experience withthe Southwestern College Veterans Services office, pleaseindicate your level of satisfaction with:
55.7%
44.3%
57.0%
43.0%
57.8%
42.2%
49 39 69 52 52 38
0%
20%
40%
60%
80%
100%
Yes No
Are you aware of the services offered at the Southwestern College Veterans Welcome Center?
Spring 2011 Spring 2012 Spring 2013
51.1% 48.9%
47.5% 52.5% 44.4% 55.6%
45 43 58 64 40 50
0%
20%
40%
60%
80%
100%
Yes No
Have you used services provided by the Veterans Welcome Center?
Spring 2011 Spring 2012 Spring 2013
4.3 4.2 4.2
45 60 39
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Helpfulness of staff] Based on your experience with theSouthwestern College Veterans Welcome Center, pleaseindicate your level of satisfaction with:
Appendix Student Satisfaction Survey
Spring 2013
78 | P a g e
Veterans Services (Question 38.2)
Veterans Services (Question 38.3)
Career Center (Question 39)
Career Center (Question 40)*
Career Center (Question 41)*
Career Center (Question 42.1)
4.4 4.2 4.2
45 60 39
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Courteousness of staff] Based on your experience with theSouthwestern College Veterans Welcome Center, pleaseindicate your level of satisfaction with:
4.3 4.1 4.2
45 60 39
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Your experience overall] Based on your experience withthe Southwestern College Veterans Welcome Center,please indicate your level of satisfaction with:
33.8%
66.2%
32.0%
68.0%
33.0%
67.0%
240 471 390 827 352 715
0%
20%
40%
60%
80%
100%
Yes No
Have you ever used any of the services provided by the Southwestern College Career Center?
Spring 2011 Spring 2012 Spring 2013
26.5%
73.5%
46.1% 53.9%
109 303 160 187
0%
20%
40%
60%
80%
100%
Yes No
Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)?
Spring 2012 Spring 2013
73.0%
27.0%
78.7%
21.3%
295 109 273 74
0%
20%
40%
60%
80%
100%
Yes No
Did you find Southwestern College Career Center services helpful in identifying your career or
educational goals?
Spring 2012 Spring 2013
4.1 4.0 4.1
196 397 346
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Helpfulness of staff] Based on your experience with theCareer Center, please indicate your level of satisfactionwith:
Appendix Student Satisfaction Survey
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79 | P a g e
Career Center (Question 42.2)
Student Employment (Question 43)
Student Employment (Question 44)*
Student Employment (Question 45)
Student Employment (Question 46)
Student Employment (Question 47.1)
4.1 4.0 4.1
195 395 346
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Your experience overall] Based on your experience withthe Career Center, please indicate your level of satisfactionwith:
23.2%
76.8%
22.8%
77.2%
26.2%
73.8%
162 537 278 943 278 783
0%
20%
40%
60%
80%
100%
Yes No
Have you ever used any of the services provided by Student Employment Services?
Spring 2011 Spring 2012 Spring 2013
82.7%
10.8% 6.5% 0.0%
79.4%
6.0% 1.5% 13.1%
229 30 18 0 212 16 4 35
0%
20%
40%
60%
80%
100%
1 - 3 times 4 - 6 times 7 or more times Never
How often each month do you use services provided by Student Employment Services?
Spring 2012 Spring 2013
20.6%
79.4%
21.1%
78.9%
59 228 58 217
0%
20%
40%
60%
80%
100%
Yes No
Have you used the resume or interview assistance services provided by Student Employment Services?
Spring 2012 Spring 2013
48.4% 51.6%
60.1%
39.9%
138 147 166 110
0%
20%
40%
60%
80%
100%
Yes No
Have you used the Student Employment Services website?
Spring 2012 Spring 2013
4.0 4.1 4.0
162 283 275
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Helpfulness of staff] Based on your experience withStudent Employment Services, please indicate your level ofsatisfaction with:
Appendix Student Satisfaction Survey
Spring 2013
80 | P a g e
Student Employment (Question 47.2)
Disability Support Services (Question 48)
Disability Support Services (Question 49)
Disability Support Services (Question 50.1)
Disability Support Services (Question 50.2)
Disability Support Services (Question 50.3)
4.0 4.1 4.0
162 282 274
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Your experience overall] Based on your experience withStudent Employment Services, please indicate your level ofsatisfaction with:
52.9%
47.1%
57.2%
42.8%
50.6% 49.4%
368 327 702 525 535 522
0%
20%
40%
60%
80%
100%
Yes No
Are you aware of Southwestern College's Disability Support Services?
Spring 2011 Spring 2012 Spring 2013
10.1%
89.9%
10.2%
89.8%
13.4%
86.6%
70 625 125 1095 140 905
0%
20%
40%
60%
80%
100%
Yes No
Have you ever used any of the services provided by Southwestern College's Disability Support Services?
Spring 2011 Spring 2012 Spring 2013
4.5 4.4 4.5
70 132 139
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Helpfulness of staff] Based on your experience withSouthwestern College's Disability Support Services office,please indicate your level of satisfaction with:
4.4 4.5 4.5
70 131 139
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Courteousness of staff] Based on your experience withSouthwestern College's Disability Support Services office,please indicate your level of satisfaction with:
4.2 4.4 4.4
70 130 138
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Amount of information provided] Based on your experiencewith Southwestern College's Disability Support Servicesoffice, please indicate your level of satisfaction with:
Appendix Student Satisfaction Survey
Spring 2013
81 | P a g e
Disability Support Services (Question 50.4)
Disability Support Services (Question 50.5)
Disability Support Services (Question 50.6)
Counseling Center (Question 51)*
Counseling Center (Question 52)
Counseling Center (Question 53)
4.3 4.3 4.4
70 130 138
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Accuracy of information provided] Based on yourexperience with Southwestern College's Disability SupportServices office, please indicate your level of satisfactionwith:
4.2 4.3 4.4
70 131 138
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Timeliness of information] Based on your experience withSouthwestern College's Disability Support Services office,please indicate your level of satisfaction with:
4.3 4.3 4.5
70 132 138
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Your experience overall] Based on your experience withSouthwestern College's Disability Support Services office,please indicate your level of satisfaction with:
92.8%
12.8% 17.6%
8.8%
85.6%
14.4% 19.3%
10.2%
116 16 22 11 817 136 182 96
0%
20%
40%
60%
80%
100%
Chula Vista National City San Ysidro Otay Mesa
Have you ever used any of the services provided by Southwestern College's Counseling Center? If so, which locations have you
accessed? Please choose all that apply:
Spring 2012 Spring 2013
89.1%
10.9%
85.2%
14.8%
84.2%
15.8%
483 59 109 19 784 147
0%
20%
40%
60%
80%
100%
Yes No
Were your counseling needs met?
Spring 2011 Spring 2012 Spring 2013
50.5%
8.5%
41.0%
50.8%
7.6%
41.7% 40.7%
20.0%
39.3%
346 58 281 67 10 55 362 178 350
0%
20%
40%
60%
80%
100%
Yes, I attended an in-person student orientation
Yes, I completed anonline student orientation
No, I did not attend orcomplete a student
orientation
In your first semester at Southwestern College, did you attend an orientation to college?
Spring 2011 Spring 2012 Spring 2013
Appendix Student Satisfaction Survey
Spring 2013
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Counseling Center (Question 54.1)
Counseling Center (Question 54.2)
Counseling Center (Question 54.3)
Counseling Center (Question 55)*
Counseling Center (Question 56.1)
Counseling Center (Question 56.2)
89.4%
10.6%
56.9%
43.1%
58.7%
41.3%
361 43 70 53 515 363
0%
20%
40%
60%
80%
100%
Yes No
[College resources] Did you review information on any of the following topics?
Spring 2011 Spring 2012 Spring 2013
80.9%
19.1%
48.8% 51.2% 54.4%
45.6%
327 77 60 63 474 397
0%
20%
40%
60%
80%
100%
Yes No
[Student success characteristics] Did you review information on any of the following topics?
Spring 2011 Spring 2012 Spring 2013
89.1%
10.9%
50.4% 49.6%
60.0%
40.0%
360 44 61 60 527 352
0%
20%
40%
60%
80%
100%
Yes No
[An overview of your educational options] Did you review information on any of the following topics?
Spring 2011 Spring 2012 Spring 2013
87.6%
12.4%
68.7%
31.1%
113 16 602 274
0%
20%
40%
60%
80%
100%
Yes No
Did you schedule and attend an individual counseling appoint with a college counselor?
Spring 2012 Spring 2013
3.8 3.9
129 922
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2012 Spring 2013
[Front desk staff] Based on your experience with theCounseling Center at the Chula Vista Campus, pleaseindicate your level of satisfaction with:
3.7 3.7
128 917
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2012 Spring 2013
[Counselors at Walk-in service] Based on your experiencewith the Counseling Center at the Chula Vista Campus,please indicate your level of satisfaction with:
Appendix Student Satisfaction Survey
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Counseling Center (Question 56.3)
Assessment Center\Prerequisites Center (Question 57)
Assessment Center\Prerequisites Center (Question 58)
4.1 3.9
126 914
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2012 Spring 2013
[Counselors in appointment session] Based on yourexperience with the Counseling Center at the Chula VistaCampus, please indicate your level of satisfaction with:
80.2%
19.8%
69.5%
30.5%
73.1%
26.9%
548 135 846 372 767 282
0%
20%
40%
60%
80%
100%
Yes No
Did you take one or more assessment tests at Southwestern College during your first semester?
Spring 2011 Spring 2012 Spring 2013
81.1%
18.9%
81.9%
18.1%
82.1%
17.9%
554 129 994 219 855 186
0%
20%
40%
60%
80%
100%
Yes No
Do you clearly understand how to select courses based on assessment information and your
educational goals?
Spring 2011 Spring 2012 Spring 2013
Appendix Student Satisfaction Survey
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Custodial Services (Question 59.1)
Custodial Services (Question 59.2)
Custodial Services (Question 59.3)
Custodial Services (Question 59.4)
3.6 3.9 3.8
680 1194 993
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Courteousness of staff] Based on your experience withCustodial Services, please indicate your level of satisfactionwiththe:
3.7 4.0 3.9
680 1200 1000
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Cleanliness of classrooms/labs] Based on your experiencewith Custodial Services, please indicate your level ofsatisfaction withthe:
3.7 4.0 3.9
680 1200 998
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Overall condition of classroom/labs] Based on yourexperience with Custodial Services, please indicate yourlevel of satisfaction withthe:
3.5 3.7 3.7
680 1199 998
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Level of supplies in the restrooms] Based on yourexperience with Custodial Services, please indicate yourlevel of satisfaction withthe:
Comparison of Institutional Services and Departments List of institutional services and departments:
Custodial Services Grounds Department Maintenance Department
Facilities Department Food Services\Cafeteria Bookstore
Police Department Cashiers Office
Appendix Student Satisfaction Survey
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Grounds Department (Question 60.1)
Grounds Department (Question 60.2)
Grounds Department (Question 60.3)
Grounds Department (Question 60.4)
Maintenance Department (Question 61.1)
Maintenance Department (Question 61.2)
3.7 3.9
3.7
679 1173 990
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Courteousness of staff] Based on your experience with theGrounds Department, please indicate your level ofsatisfactionwith the:
3.8 3.9 3.8
679 1176 993
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Number of exterior trash receptacles] Based on yourexperience with the Grounds Department, please indicateyour level of satisfactionwith the:
3.8 4.0
3.8
679 1174 992
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Emptying cycle of exterior trash receptacles] Based onyour experience with the Grounds Department, pleaseindicate your level of satisfactionwith the:
4.0 4.2
4.0
679 1171 990
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[College landscape] Based on your experience with theGrounds Department, please indicate your level ofsatisfactionwith the:
3.7 3.9 3.8
679 1187 979
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Courteousness of staff] Based on your experience with theMaintenance Department, please indicate your level ofsatisfaction with the:
3.5 3.8 3.7
679 1188 974
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Timeliness of classroom repairs] Based on your experiencewith the Maintenance Department, please indicate yourlevel of satisfaction with the:
Appendix Student Satisfaction Survey
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Facilities Department (Question 62.1)
Facilities Department (Question 62.2)
Facilities Department (Question 62.3)
Facilities Department (Question 62.4)
Food Services\Cafeteria (Question 63.1)
Food Services\Cafeteria (Question 63.2)
3.7 4.0
3.8
677 1205 1014
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Ability of new buildings' classrooms and labs toaccommodate your educational needs] Based on yourexperience with the Facilities Department, please indicateyour level of satisfaction with the:
3.6 3.7 3.7
677 1206 1013
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Comfort of classroom furnishings] Based on yourexperience with the Facilities Department, please indicateyour level of satisfaction with the:
3.6 3.7 3.7
677 1202 1014
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Condition of classroom furnishings] Based on yourexperience with the Facilities Department, please indicateyour level of satisfaction with the:
3.7 3.8 3.8
677 1197 1000
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Promptness with which safety hazards are removed]Based on your experience with the Facilities Department,please indicate your level of satisfaction with the:
3.9 4.0 4.0
677 1183 1002
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Friendliness of staff] Based on your experience with FoodServices, please indicate your level of satisfaction with the:
3.9 4.0 4.0
677 1179 999
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Courteousness of staff] Based on your experience withFood Services, please indicate your level of satisfactionwith the:
Appendix Student Satisfaction Survey
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Food Services\Cafeteria (Question 63.3)
Food Services\Cafeteria (Question 63.4)
Food Services\Cafeteria (Question 63.5)
Food Services\Cafeteria (Question 63.6)
Food Services\Cafeteria (Question 63.7)
Food Services\Cafeteria (Question 63.8)
3.6 3.8 3.7
677 1179 1001
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Selection of cold food choices] Based on your experiencewith Food Services, please indicate your level ofsatisfaction with the:
3.6 3.8 3.7
677 1178 994
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Selection of hot food choices] Based on your experiencewith Food Services, please indicate your level ofsatisfaction with the:
3.8 3.9 3.9
677 1176 998
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Cleanliness of food service area] Based on yourexperience with Food Services, please indicate your level ofsatisfaction with the:
3.7 3.8 3.8
677 1177 997
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Food inventory levels] Based on your experience with FoodServices, please indicate your level of satisfaction with the:
3.7 3.8 3.8
677 1178 996
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Wait time] Based on your experience with Food Services,please indicate your level of satisfaction with the:
3.3 3.3 3.2
677 1176 987
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Prices] Based on your experience with Food Services,please indicate your level of satisfaction with the:
Appendix Student Satisfaction Survey
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Bookstore (Question 64.1)
Bookstore (Question 64.2)
Bookstore (Question 64.3)
Bookstore (Question 64.4)
Police Department (Question 65)
Police Department, 2011 (Question 66)
4.2 4.2 4.1
677 1198 1038
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Courteousness of staff] Based on your experience with theSouthwestern College Bookstore, please indicate your levelof satisfaction with the:
4.1 4.2 4.1
677 1197 1041
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Staff knowledge about textbook selection] Based on yourexperience with the Southwestern College Bookstore,please indicate your level of satisfaction with the:
4.1 4.1 4.0
677 1197 1039
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Staff knowledge about product information] Based on yourexperience with the Southwestern College Bookstore,please indicate your level of satisfaction with the:
4.3 4.3 4.2
677 1194 1033
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Cleanliness of store] Based on your experience with theSouthwestern College Bookstore, please indicate your levelof satisfaction with the:
62.6%
32.4%
3.8% 1.2%
67.9%
27.6%
3.7% 0.9%
64.3%
33.4%
1.8% 0.5% 423 219 26 8 818 332 44 11 630 327 18 5
0%
20%
40%
60%
80%
100%
None 1 - 2 times 3 - 4 times 5+ times
How many times have you had contact with the Campus Police department?
Spring 2011 Spring 2012 Spring 2013
22.5%
1.8% 0.0% 1.6% 0.0% 10.1% 0.0% 10.4% 4.9%
58.0%
152 12 0 11 0 68 0 70 33 392
0%
20%
40%
60%
80%
[2011] Please select which ways you had contact with the Campus Police:
Appendix Student Satisfaction Survey
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Police Department, 2012 (Question 66)
Police Department, 2013 (Question 66)
Police Department (Question 67.1)
Police Department (Question 67.2)
Police Department (Question 67.3)
Cashiers Office (Question 68.1)
20.7%
1.7% 3.2% 1.3% 0.4% 8.3% 3.7% 9.8% 6.2%
61.1%
230 19 36 14 4 92 41 109 678 69
0%
20%
40%
60%
80%
[2012] Please select which ways you had contact with the Campus Police:
21.9%
1.0% 1.0% 0.3% 0.2% 7.6% 2.2% 9.0% 5.3%
40.6%
243 11 11 3 2 84 24 100 59 450
0%
20%
40%
60%
80%
[2013] Please select which ways you had contact with the Campus Police:
3.8 3.6 3.5
253 1118 944
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Helpfulness of staff] Based on your experience with theCollege Police Department, please indicate your level ofsatisfaction with:
3.8 3.6 3.6
253 1115 943
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Courteousness of staff] Based on your experience with theCollege Police Department, please indicate your level ofsatisfaction with:
3.7 3.6 3.5
253 1112 938
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Your experience overall] Based on your experience withthe College Police Department, please indicate your level ofsatisfaction with:
3.9 3.9 3.8
676 1188 1022
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Friendliness and courteousness of staff] Based on yourexperience with the College Cashier's Office, pleaseindicate your level ofsatisfaction with the:
Appendix Student Satisfaction Survey
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Cashiers Office (Question 68.2)
Cashiers Office (Question 68.3)
3.9 4.0 3.9
676 1187 1019
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Staff's efficiency in processing transactions accurately]Based on your experience with the College Cashier'sOffice, please indicate your level ofsatisfaction with the:
3.9 3.9 3.8
676 1186 1015
0.0
1.0
2.0
3.0
4.0
5.0
Spring 2011 Spring 2012 Spring 2013
[Staff's knowledge about student services and policies]Based on your experience with the College Cashier'sOffice, please indicate your level ofsatisfaction with the:
Appendix Student Satisfaction Survey
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Your Schedule, 2011 (Question 69)*
Your Schedule, 2012 (Question 69) **
Your Schedule, 2013 (Question 69)
Your Preferred…, 2011 (Question 70)
Your Preferred…, 2012 (Question 70)
Your Preferred…, 2013 (Question 70)
22.9%
42.8%
4.3% 11.4% 17.6%
1.0% 0.0%
155 289 29 77 119 7 0
0%
20%
40%
60%
80%
[2011] The majority of my classes are:
21.4%
40.1%
0.0%
15.0% 15.1% 0.3% 8.1%
258 483 0 180 182 4 97
0%
20%
40%
60%
80%
[2012] The majority of my classes are:
20.7%
39.5%
2.2% 9.6% 10.8% 0.7% 8.0%
230 438 24 106 120 8 89
0%
20%
40%
60%
80%
[2013] The majority of my classes are:
96.0%
4.9%
29.3% 28.4%
14.5% 2.4% 4.1%
649 33 198 192 98 16 28
0%
20%
40%
60%
80%
100%
E-mail Twitter Facebook MobilePhone
SmartPhone
Tablet Other
[2011] Please indicate the communication method that you prefer for social and business networking.
Please choose all that apply:
95.3%
5.8%
31.5% 28.3%
17.4% 3.4% 4.1%
1144 69 378 340 209 41 49
0%
20%
40%
60%
80%
100%
E-mail Twitter Facebook MobilePhone
SmartPhone
Tablet Other
[2012] Please indicate the communication method that you prefer for social and business networking.
Please choose all that apply:
92.7%
23.3% 22.3% 21.6%
6.5% 3.9% 2.4%
1028 257 247 240 72 43 27
0%
20%
40%
60%
80%
100%
E-mail Twitter Facebook MobilePhone
SmartPhone
Tablet Other
[2013] Please indicate the communication method that you prefer for social and business networking.
Please choose all that apply:
Comparison of Supplemental Information Items List of institutional services and departments:
Your Schedule Your Preferred Communication Method
Appendix Student Satisfaction Survey
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Southwestern Community College Student Satisfaction Survey, Spring 2013
FAMILIARITY WITH SERVICES
1. Please indicate your familiarity with each of the following services/departments offered at Southwestern College:
Admissions & Records Outreach Assessment/Prerequisites Center Career Center Counseling
Center for Technical Education (CTECS)/Women’s Resource Center
Disability Support Services EOPS/CARE Financial Aid Health Services Service Learning Associated Student Organization (ASO) and Student Clubs
Student Employment Services Transfer Center Veteran's Services Cashiering College Police Custodial Food Services/Cafeteria Grounds Maintenance Bookstore Facilities
Appendix Student Satisfaction Survey
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Southwestern Community College Student Satisfaction Survey, Spring 2013
ADMISSIONS AND RECORDS
2. For each item listed below, please indicate your level of satisfaction:
College Application College Registration Process
Student ID Transcript Request Service
3. For each item listed below, please indicate your level of satisfaction with the timeliness of service.
Student ID Process
Transcript Evaluation Process Transcript Service
FINANCIAL AID
4. Have you ever applied for Financial Aid at Southwestern College? Yes No
5. Have you ever received Financial Aid while attending Southwestern College? Yes No
Do you believe receiving Financial Aid increased your ability to:
Attend Southwestern College
Yes No Not Applicable Succeed in your classes at Southwestern College
Yes No Not Applicable 6. Are you aware of the rights and responsibilities of a Financial Aid Student?
Yes No Not Applicable 7. Have you used any of the Southwestern College Financial Aid Office's online services?
Yes No Not Applicable
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Friends Family Radio Print Ad High School Counselor Other
Southwestern Community College Student Satisfaction Survey, Spring 2013
8. Based on your experience using online services provided by the Southwestern College Financial Aid Office, please indicate your level of satisfaction with:
Amount of information provided Accuracy of information provided Timeliness of information
Helpfulness of staff Timeliness of aid disbursements Ease of application process Overall quality of service
STUDENT AFFAIRS
9. How did you learn about Southwestern College? Please choose all that apply:
If "Other" selected, please specify:
10. What was the most important factor for your attending Southwestern College? Please choose all that apply:
High School GPA Financial High School Counselor
SWC presentation at your high school
If "Other" selected, please specify:
Other
TRANSFER CENTER
11. Have you ever used any of the services provided by the Transfer Center? Yes No
12. Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)? Yes No
13. Did you participate in any of the university campus tours? Yes No
14. Have you ever used the Transfer Center website? Yes No
15. Did you find the Transfer Center services helpful in meeting your educational goal or transfer goal? Yes No
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Counseling Center Disabled Student Services Transfer Center None Other
Southwestern Community College Student Satisfaction Survey, Spring 2013
16.Based on your experience with the Transfer Center, please indicate your level of satisfaction with:
Helpfulness of staff/Counselors Your experience overall
EOPS/CARE
17. Were you aware that there is an EOPS program at Southwestern College? Yes No
18. Which other student services programs have you utilized? Please choose all that apply:
If "Other" selected, please specify:
ACADEMIC SUCCESS CENTER
19. Which of the following Academic Success Center services have you utilized? Please choose all that apply:
English Writing Center Tutoring Services Online Writing Lab (OWL) Test Reviews Workshops Proctored Exams Open Labs (Biology, Business, Child Development, CIS/CL, Language Conversation, Math/Science, Music, Nursing, Reading)
If "Other" selected, please specify:
Other
ASSOCIATED STUDENT ORGANIZATION (ASO) OF SOUTHWESTERN COLLEGE AND INTER-CLUB COUNCIL
20. Did you vote in the last ASO student election (May 2012)? Yes No
21. Did you run for an elected position during the last ASO student election (May 2012)? Yes No
22. Have you ever attended an ASO event? Yes No
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23. Based on your experience with ASO events, please indicate your level of satisfaction with the:
Number of ASO events per semester Variety of ASO events per semester Organization of ASO events
Promotion of ASO events
24. Are you aware of clubs offered through the Associated Student Organization? Yes No
25. Do the clubs at Southwestern College meet your needs? Yes No
HEALTH SERVICES
26. Have you ever received services from the Health Services Office? Yes No
27. Have you received any information from Health Services related to a healthy lifestyle? Yes No
28. Based on your experience with the Southwestern College Health Services Office, please indicate your level of satisfaction with:
Helpfulness of staff Courteousness of staff
Your overall experience
WOMEN’S RESOURCE CENTER
29. Have you utilized a service at the Women’s Resource Center? Yes No
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31. Based on your experience with the Southwestern College Women’s Resource Center, please indicate your level of satisfaction with:
Helpfulness of staff Courteousness of staff Your experience overall
CENTER FOR TECHNICAL EDUCATION AND CAREER SUCCESS (CTECS)
32. Have you used the services provided by CTECS? Yes No
33. Based on your experience using services by the Southwestern College’s CTECS, please indicate your level of satisfaction with:
Amount of information provided Accuracy of information provided Timeliness of information Helpfulness of staff
VETERANS SERVICES
34. Are you a veteran? Yes No
35. Based on your experience with the Southwestern College Veterans Services office, please indicate your level of satisfaction with:
Helpfulness of staff
Courteousness of staff
Your overall experience
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35. Are you aware of the services offered at the Southwestern College Veterans Welcome Center? Yes No
36. Have you used services provided by the Veterans Welcome Center? Yes No
37. Based on your experience with the Southwestern College Veterans Welcome Center, please indicate your level of satisfaction with:
Helpfulness of staff Courteousness of staff Your experience overall
CAREER CENTER
38. Have you ever used any of the services provided by the Southwestern College Career Center? Yes No
39. Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)? Yes No
40. Did you find the Southwestern College Career Center services helpful in identifying your career or educational goals?
Yes No
41. Based on your experience with the Southwestern College Career Center, please indicate your level of satisfaction with:
Helpfulness of staff Your experience overall
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STUDENT EMPLOYMENT SERVICES
42. Have you ever used any of the services provided by Southwestern College Student Employment Services?
Yes No
43. How often each month do you use services provided by Southwestern College Student Employment Services?
Never 1 - 3 times 4 - 6 times 7 or more
44. Have you used the resume or interview assistance services provided by the Student Employment Services?
Yes No
45. Have you used the Student Employment Services website? Yes No
46. Based on your experience with Student Employment Services, please indicate your level of satisfaction with:
Helpfulness of staff Your experience overall
DISABILITY SUPPORT SERVICES
47. Are you aware of Southwestern College’s Disability Support Services? Yes No
48. Have you ever used any of the services provided by the Southwestern College’s Disability Support Services?
Yes No
49. Based on your experience with the Southwestern College’s Disability Support Services office, please indicate your level of satisfaction with:
Helpfulness of staff Courteousness of staff Amount of information provided
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50. Based on your experience with the Southwestern College’s Disability Support Services office, please indicate your level of satisfaction with: [Continue]
Accuracy of information provided Timeliness of information Your experience overall
COUNSELING CENTER
51. Have you ever used any of the services provided by the Southwestern College Counseling Center? If so, which locations have you accessed? Please choose all that apply:
Chula Vista National City San Ysidro
Otay Mesa 52. Were your counseling needs met?
Yes No 53. In your first semester at Southwestern College, did you attend an orientation to college?
Yes – I attended an in-person/ traditional student orientation
Yes – I completed an online No student orientation
54. Did you review information on any of the following topics in the Orientation Session?
College resources
Yes No Student success characteristics
Yes No An overview of your educational options
Yes No
55. Did you schedule and attend an individual counseling appointment with a college counselor? Yes No
56. Based on your experience with the Counseling Center at the Chula Vista campus, please indicate your level of satisfaction with:
Front desk staff
Counselors at Walk-in service Counselors in appointment session
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ASSESSMENT CENTER/PREREQUISITES CENTER
57. Did you take one or more assessment tests at Southwestern College during your first semester? Yes No
58. Do you clearly understand how to select courses based on assessment information and your educational goals?
Yes No
CUSTODIAL SERVICES
59. Based on your experience with Custodial Services, please indicate your level of satisfaction with the:
Courteousness of staff Cleanliness of classrooms/labs Overall condition of classrooms/labs Level of supplies in the restrooms
GROUNDS DEPARTMENT
60. Based on your experience with the Grounds Department, please indicate your level of satisfaction with the:
Courteousness of staff Number of exterior trash receptacles Emptying cycle of exterior trash receptacles College landscape
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MAINTENANCE DEPARTMENT
61. Based on your experience with the Maintenance Department, please indicate your level of satisfaction with the:
Courteousness of staff Timeliness of classroom repairs
FACILITIES DEPARTMENT
62. Based on your experience with the Facilities Department, please indicate your level of satisfaction with the:
Ability of new buildings, classrooms, and labs to accommodate your educational needs
Comfort of classroom furnishings Condition of classroom furnishings Promptness with which safety hazards are removed
FOOD SERVICES/CAFETERIA
63.Based on your experience with Food Services, please indicate your level of satisfaction with the:
Friendliness of staff Courteousness of staff Selection of cold food choices Selection of hot food choices Cleanliness of food service area Food inventory levels
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63. Based on your experience with Food Services, please indicate your level of satisfaction with the: [Continue]
Wait time Prices
SOUTHWESTERN COLLEGE BOOKSTORE
64. Based on your experience with the Southwestern College Bookstore, please indicate your level of satisfaction with the:
Courteousness of staff
Staff knowledge about textbook selection Staff knowledge about product information Cleanliness of store
POLICE DEPARTMENT
65. How many times have you had contact with the Campus Police department? None 1 - 2 times 3 - 4 times 5+ times
66. Please select which ways you had contact with the Campus Police. Please choose all that apply:
Parking Violations Victim of a crime Reported a crime Witnessed a crime Suspected or charged with a
crime
Traffic stop Service-oriented (i.e. escort, lost property, lockout, etc.)
Casual encounter
No contact with Campus Police
Other If "Other" selected, please specify:
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Southwestern Community College Student Satisfaction Survey, Spring 2013
67. Based on your experience with the College Police Department, please indicate your level of satisfaction with:
Helpfulness of staff Courteousness of staff Your experience overall
COLLEGE CASHIER'S OFFICE
68. Based on your experience with the College Cashier's Office, please indicate your level of satisfaction with the:
Friendliness and courteousness of staff Staff's efficiency in processing transactions accurately Staff's knowledge about student services and policies
YOUR SCHEDULE
69. The majority of my classes are: Morning Morning/Afternoon Afternoon
Afternoon/Evening Evening Weekend Online (anytime)
YOUR PREFERRED COMMUNICATION METHOD
70. Please indicate the communication method that you prefer for social and business networking. Please choose all that apply:
If "Other" selected, please specify: