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Safety Management-Safety ManagementHere We Are…
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ObservationsObservations Business aviation- 2003 to today
Development has been fascinating• Development has been fascinating• Not regulated- (AC 120-92 in 2006)
I d t h fill d th l t id Industry has filled the regulatory void • Energy and commitment• Very dependent on culture• Very dependent on culture
Development and maturationSt d t l t hi hi h t• Steady struggle to achieve higher competency
• Instances of inconsistent progress
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BackgroundBackground ARGUS PROS conducts 60-80 business aviation
audits per CYaudits per CY• ARGUS Platinum and IS-BAO• Part 91 and 135 operatorsPart 91 and 135 operators
SMS/ERP is a significant audit component • Follows FAA AC 120-92A or IS-BAO 3 0• Follows FAA AC 120-92A or IS-BAO 3.0
There’s a story hereL t f l bl d t• Large amounts of valuable data
• Trending is possible
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OpportunityOpportunity• Accept-
• Data has value for SMS development and pmeasurement
Analyze audit results• Analyze audit results• Create a consistent, repeatable model
• Report back to the industry- Safety Promotion• Help operators understand where to look for
trending pitfallstrending pitfalls• Show other interested parties (FAA, EASA, CASA,
military, UN, etc) what’s really going on
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ResultsResults• Data
• 397 audits from 2008-2013
• Analyze audit results• Model developed with data capture by category and• Model developed with data capture by category and
frequency + count
• Report back to the industry• SMS Audit Results report provided to the entire
aviation industry since 2009aviation industry since 2009• Used by the FAA, EASA, CASA, military, UN, etc
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2013 Safety Management y gPerformance Report
• Report released here today• Available for download from ARGUS.aero tomorrow• You heard it here first…
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PRISM TakeawayPRISM Takeaway• It’s our way to provide the aviation industry with
meaningful information derived organicallymeaningful information derived organically
• Reports on PRACTICE and not THEORYp
• In our view it’s a snapshot of the path to…
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SMS Primer- Four PillarsSMS Primer Four Pillars
Policy:y(Structure)
RiskMgmt
Safety Assurance
Safety Promotion
(C lt )(Culture)
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Audit Results- Fill the BucketsAudit Results Fill the Buckets
Ri k Safety PromotionPolicy(Structure)
RiskMgmt
Safety Assurance
Safety Promotion
(Culture)
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The Elements of SMSThe Elements of SMS Safety policy and objectives
1.1 – Management commitment and responsibility1.2 – Safety accountabilities1 3 Appointment of key safety personnel1.3 – Appointment of key safety personnel 1.4 – Coordination of emergency response planning1 5 – SMS Documentation1.5 SMS Documentation
Safety risk management2.1 – Hazard identification2.2 – Risk assessment and mitigation
PRISM Solutions
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The Elements of SMS (cont)The Elements of SMS (cont) Safety assurance
3.1 – Safety performance monitoring and measurement
3 2 Th t f h3.2 – The management of change
3.3 – Continuous improvement of the SMS
Safety promotion4.1 – Training and education
4.2 – Safety communication
PRISM Solutions
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2013 SMS Audit Findings2013 SMS Audit Findings
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2013 SMS Audit Findings- Highlights2013 SMS Audit Findings Highlights• Internal Evaluation Program (IEP)- 71%
• Critical uncovers latent deficiencies• Critical- uncovers latent deficiencies• Requires disciplined approach and dedicated people• Example- “IEP should include the identification of the root
f th f it ll dk icause of the non-conformity, as well as a recordkeeping system for all evidence related to the audit, finding, and the corrective action.”
S f t M t T i i 61%• Safety Management Training- 61%• Critical for employee participation• Business aviation still in SMS growth mode• Business aviation still in SMS growth mode• Example- “Continuing education and training should be
provided to the safety manager.”
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2013 SMS Audit Findings- Highlights2013 SMS Audit Findings Highlights
SMS M l 2%• SMS Manual- 52%• Critical- foundation for processes and activities• Requires disciplined approach and dedicated people• Example- “The SMS manual needs to be reviewed to ensure it
continues to be appropriate.”
• Hazard/Safety Reporting- 45%• Hazard/Safety Reporting- 45%• Critical- information feeds SMS• Demands employee confidence in culture• Example- “Strive to get more reporting activity.”
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Lessons Learned- SMSLessons Learned SMS• Internal evaluation is hard to do correctly
W th th ff t• Worth the effort• Training is an ongoing requirement
• Formal and/or informal• Formal and/or informal• The SMS manual doesn’t belong on a shelf
• Needs to change with the operationg p• Safety reporting is primarily about attitude
• Company and self culture• Risk assessment is PROACTIVE
• FRAT/GRAT is great but there is more
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Lessons Learned- SMS (cont.)Lessons Learned SMS (cont.)
• Safety Committee (label) is a body of action• Decision making
• Company manuals need accuracy• Company manuals need accuracy • The SMS “fit”
• A safety policy is a real messagey p y g• Outdated still sends a message
• FRMS is growing just like SMS did• Needs a system integration
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2013 ERP Audit Findings2013 ERP Audit Findings
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2013 ERP Audit Findings- Highlights2013 ERP Audit Findings Highlights
• ERP Drills- 15%ERP Drills 15%• Critical- validates and identifies problems • Necessary training
E l O ti d t l t f ll ERP i• Example- Operation needs to complete a full ERP exercise that includes all applicable personnel.
• Next of Kin Notification and Family Assistance- 15%• Have a plan• Use HR if available
E l “D t i th ERP li di• Example- “Document in the ERP a policy regarding employee crisis support.”
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2013 ERP Audit Findings- Highlights2013 ERP Audit Findings Highlights
• ERP Documentation- 12%ERP Documentation 12%• Critical- Controlled document/plan• Current info
Example Document the plan/equipment for an• Example- Document the plan/equipment for an emergency response center.
• Go-team- 11%• Identify who from the company will be responding on-site• May want some pre-arranged kit
E l “K b d l• Example- “Key go-team members need alternates assigned.”
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Lessons Learned- ERPLessons Learned ERP
• Commit to ERP Drills• Worth the effort
• Define all plan details in advance• Define all plan details in advance• Use company HR if available• Alternates are likely needed
• The ERP manual must be controlled• Pay attention to “extra” components- soft and hard copy
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Trend Comparison- SMSTrend Comparison SMS
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Trend Comparison- ERPTrend Comparison ERP
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Aggregate (2008-2013)- SMSAggregate (2008 2013) SMS
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Aggregate (2008-2013)- ERPAggregate (2008 2013) ERP
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Average per Audit (2008-2013)Average per Audit (2008 2013)
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Summary TakeawaysSummary Takeaways• SMS is still growing in operations
• Culture• Education/expertise• 2013 results- what happened?
• What is your level of commitment?• What is your level of commitment?• Management involvement/support• Genuine safety practitioner• Training
• Business aviation must get better with IEP• The best and most realistic proactive practice
• ERP improvement has been substantial• Drills deserve your commitment
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Completing ThoughtCompleting Thought…
“If you keep doing what you’re doing If you keep doing what you re doing, you’re going to keep getting what you got.”
Yogi BerraYogi Berra
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