SSM Health CareSSM Health Care
Category 2:Category 2:Strategic PlanningStrategic Planning
Stacy ColemanStacy ColemanExecutive DirectorExecutive DirectorStrategic Planning & Decision Strategic Planning & Decision SupportSupport
Strategic Planning – Criteria Strategic Planning – Criteria RecapRecap
Strategy Development– Strategy Development Process– Strategic Objectives
Strategy Deployment– Action Plan Development and
Deployment– Performance Projections
Importance of LinkagesImportance of Linkages
Strategy Deployment/AlignmentStrategy Deployment/Alignment
Mission
Exceptional Health Care Services
Network Plan
Entity Plan
Department Plan
Employee Goals
Our key strategic challenges are:Our key strategic challenges are:– Patient safetyPatient safety– Nursing shortageNursing shortage– Increasing financial pressures, including Increasing financial pressures, including capital investment costs and capital investment costs and declining declining reimbursement reimbursement
– Growing customer expectationsGrowing customer expectations
Key Strategic ChallengesKey Strategic Challenges
Our MissionOur Mission
Through our exceptional health care services, Through our exceptional health care services, we reveal the healing presence of God. we reveal the healing presence of God.
– Exceptional clinical outcomesExceptional clinical outcomes
– Exceptional patient, physician and employee Exceptional patient, physician and employee satisfaction satisfaction
– Exceptional financial performanceExceptional financial performance
– DiversityDiversity
– Healthy communitiesHealthy communities
Strategy DevelopmentStrategy Development
Planning Innsbrook held in FebruaryPlanning Innsbrook held in February
Group sets three-year system goalsGroup sets three-year system goals
Annual updatesAnnual updates
Standardized assumption guidelinesStandardized assumption guidelines
Strategy Development: Minimum Strategy Development: Minimum Data SetData Set
External DataExternal Data– Consumer information analysisConsumer information analysis
– Demographic/socioeconomic analysisDemographic/socioeconomic analysis
– Competitor analysisCompetitor analysis
– Emerging technologiesEmerging technologies
– Payor analysisPayor analysis
– Public policy/legislative/accreditation Public policy/legislative/accreditation analysis analysis
Strategy Development: Minimum Strategy Development: Minimum Data SetData Set
Internal DataInternal Data– Medical staff analysisMedical staff analysis
– Product line analysisProduct line analysis
– Physical plant/technology analysisPhysical plant/technology analysis
– Human Resources analysisHuman Resources analysis
– Financial analysisFinancial analysis
– Clinical qualityClinical quality
Strategy Development: Strategy Development: Comparative DataComparative Data
– Competitive DataCompetitive Data– Information from other Information from other
organizations/sources on relative organizations/sources on relative performanceperformance
– Benchmark DataBenchmark Data– Best practiceBest practice– Best in class performanceBest in class performance
Strategy DevelopmentStrategy Development
Entities/Networks set goals and Entities/Networks set goals and objectives using:objectives using:– Input from Planning Innsbrook meetingInput from Planning Innsbrook meeting
– Results of Minimum Data Set (including Results of Minimum Data Set (including comparative data)comparative data)
– Physician inputPhysician input
– Departmental inputDepartmental input
Strategy Development: Capital Strategy Development: Capital Allocation ProcessAllocation Process
System-level approachSystem-level approach
Capital Allocation Council reviews capital Capital Allocation Council reviews capital projects over $500Kprojects over $500K
Operations Council determines Operations Council determines amount allocated under amount allocated under $500K$500K
Strategy DevelopmentStrategy Development
Finalize strategies and action plansFinalize strategies and action plans
Allocate resourcesAllocate resources
Establish timelinesEstablish timelines
Identify championsIdentify champions
Strategic, Financial & Human Strategic, Financial & Human Resources Planning ProcessResources Planning Process
Standardized submission formatStandardized submission format
Plans consolidated into single planPlans consolidated into single plan
Plans reviewed by corporate staff, Plans reviewed by corporate staff, including HRincluding HR
Strategic, Financial & Human Strategic, Financial & Human Resources Planning ProcessResources Planning Process
Presidents present entity plans to Presidents present entity plans to System ManagementSystem Management
Plan reviewed by SSMHC Board of Plan reviewed by SSMHC Board of DirectorsDirectors
Plan approval communicated to Plan approval communicated to presidents presidents
Vision reviewed by SSMHC Board of Vision reviewed by SSMHC Board of DirectorsDirectors
Strategic DeploymentStrategic Deployment
Departmental PostersDepartmental Posters Passport ProgramPassport Program
Strategic Strategic DeploymentDeployment
IP Loyalty
Pain Mgmt. Response
Meds. Del. W/in X min. of order
Call light response
I will respond in X min.
I will assess 1X/shift/pt
I will respond in X minutes
I will ask if there is anything else 100% of time
Pain assessed per pain scale
Entity Level
Drivers or KCRs
Department Level
Individual Level
Monitoring ProgressMonitoring Progress
System, network, entity and department System, network, entity and department measures measures
Performance indicator reportsPerformance indicator reports Quality reportQuality report Corrective action plansCorrective action plans
What We’ve Learned Through What We’ve Learned Through PDCAPDCA
Tying goals to mission Tying goals to mission Explicit systemwide planning Explicit systemwide planning
processprocess Minimum data setMinimum data set Integration of Human ResourcesIntegration of Human Resources Department postersDepartment posters Meetings in a BoxMeetings in a Box
And Keep in Mind …And Keep in Mind …
Balance standardization with Balance standardization with individuality.individuality.
Play well with others.Play well with others. Wear bifocals.Wear bifocals. Be agile, not fragile.Be agile, not fragile. Keep your sense of humor!Keep your sense of humor!