Social MediaPresented by Sandy Masters, CPCU
for the PLUS Southwest Chapter Education Workshop
Quick Survey
• How many use Facebook (personal vs. business)• How many use LinkedIn (personal vs. business)• How many use Twitter• Disclaimer – this is not a class on how to set up a
profile• Class structure• This presentation can be found on Slideshare• Video: Social Media ROI: Socialnomics
The World Wide Web TodayApps that facilitate information
sharing, interoperability, user-centered design
and collaboration on the world wide web
Cumulative changes in the way developers and end users use the web
Transforming people from content consumers
to content producers
Social Networking: LinkedIn, FaceBook
Micro-blogging: Twitter
Blogs: Technorati, WordPress, Blogger, Blogspot
Photos & Images: Flickr, Picasa
RSS & Newsreaders, GoogleReader
Wikis: Wikipedia
Podcasts: Podcast.com
Videos: Audacity, YouTube, Hulu
Avatars: Second Life
Bookmark storage: Digg, Diigo, Delicious, StumbleUpon
Browsers: FireFox, Safari, Chrome
Video Conferencing: Skype
Presentation sharing: Slideshare
Social Platform: Ning
Polling: Survey Monkey, PollDaddy
Synchronous webinar tools: GoToMeeting, Eluminate
Course Management Systems: Moodle
E-Learning development tools: Camtasia, Articulate
The Social Web Today
Social Media and Insurance
Social Media and Insurance
Social Media and Insurance
Social Media and Insurance
Social Media and Insurance
Social Considerations
• Current Case Law (copyright, defamation, employment)
Social Considerations
• Current Case Law (copyright, defamation, employment)
• Social Media Policy (what to include?)
Social Considerations
• Current Case Law (copyright, defamation, employment)
• Social Media Policy (what to include?)• Personal Web Presence & Reputation
“A reputation that took decades to build can be threatened by a single event”
Social Considerations
• Current Case Law (copyright, defamation, employment)
• Social Media Policy (what to include?)• Personal Web Presence & Reputation• Social Media Strategy (Personal vs.
Professional)
Strategy
http://marketingprofs.com
FACTS: Launched February 2004 More than 600 million active users 50% of active users log on to Facebook
daily Average user has 130 friends People spend >700 billion minutes/month
on FB More than 25 billion pieces of content “Like” buttons spreading across internet User set their own privacy settings and
choose who can see what parts of their profile
ISSUES: User privacy Intellectual property rights Terms of use Data mining Inability to voluntarily terminate accounts
http://www.facebook.com/press/info.php?statistics
Facebook Facts & Issues
Facebook Privacy Settings / Lists / Facebook EdgeRank Personal “Vanity” URL Fan / “Like” Pages Etiquette / Posting Do’s & Don’ts Insurance Entities – How are they using it?
Facebook – Privacy Settings
Facebook – Privacy Settings
Facebook Personal URL
Get your own personal Facebook URL now! First-come, first-served basis Once you pick your name, it’s yours for life Don’t have to use your real name Can’t use generic words At least 5 characters Current privacy settings apply
Facebook “Like” Pages
“Like” button replaced “Become a Fan” on April 21, 2010 Included on on “Fan Pages” - 2 million web sites using it now Lets user share your content with Friends on FB User clicks “Like” button – then hits user’s friends News Feed All over the web now – look for it on Yahoo, CNN, others You will also see “Recommend” and “Share” buttons on
websites
Facebook EtiquetteDo’s & Don’ts
• Cryptic or mundane status updates• Keep on poking away• Sharing your quiz results• Invite your friends to some sort of battle• Reply to broadcast messages• Post awful pictures of your friends and tagging them• Friend people you hated in High School• Friending a friend’s friend (creepy) • Chain statuses asking you to post whatever it is in YOUR
status to “spread the word”• Dissing your workplace / coworkers / boss while forgetting
that they are part of your network (oops)• Carrying out personal conversations only you and a friend
are in on
Facebook and Insurance
• Interact with fans and clients regarding real-life experiences on how they saved money on their insurance
• Post tips, reminders, cautionary tales
• Recruiting• Product research
LinkedIn Facts & Issues
FACTS: Business-oriented social networking site Launched in May 2003 Over 100 million registered users More than 200 countries / territories
worldwide A new member joins LinkedIn every second 50% of members are outside the U.S. Executives from all Fortune 500 companies are
LinkedIn members
ISSUES: Recommendations – how should companies
use them for applicants Authentication of users To be or not to be a LION
LinkedIn Mining your connections - advanced search
(research companies and individuals) – Should you connect with prospects and customers?
Status updates linked to Facebook and Twitter Building reputation by answering questions Recommendations Groups (RSS feeds) Applications (Trip-it / Slideshare / What are you
reading / YouTube Channel) Need a pro-account? Jobs
Strong Ties – Dunbar’s Number
150• Theoretical cognitive limit of number of
people we can maintain stable social relationships with
• Relationships where one knows who each person is, and how each person relates to every other person
Mining Your ConnectionsHow to mine them?Advanced search (research companies and individuals)Should you connect with clients and prospects?
LinkedIn Status Updates Why? How often? Connect to
Twitter? Both ways?
Asking Questions
Answering questions
• Become an expert
Recommendations
• Ask the people you know best to endorse you on LinkedIn
• Manage your recommendations• Make recommendations• Manage the recommendations you sent
GroupsCan join up to 50 groupsSearch to find a group that interests youYou can start a group (best practice is to start a group
by topic and not company name)Great way to find expertise and share your expertise
Applications
PollsReading ListTripItSlideshareWordpressEventsCompany BuzzAnd many more!
Need a Pro Account?
Business - $25 - 100 per month Job Seeker - $20 - $50 per monthFree account limited on search results, InMail, 3rd
degree connections
Twitter FactsFascinating real-time
insight into hot topics of the day
Huge conversation on any topic imaginable
200
Ultimate Convergent Tool
Apparel
Twitter IssuesISSUES:
System Stability Breaking news stories by
eyewitnesses Freedom of speech Tweet ups Twitter imposters Character limits for handle
and profile name Delay in updating – hard to
find accounts Self-help customer service Will #hashtags prompt
keyword-like trademark infringement lawsuits?
How I Heard About UBL
• This is a true story
Twitter Lists Search Hashtags # / @ (mentions) Direct messages Related Twitter Apps (Tweetdeck) Integrating Twitter with Facebook and LinkedIn Real world examples of how insurance
professionals are using it
Lists
Search
Hash tags# and Mentions@The hashtag symbol helps categorize Tweets by keyword – words preceded by the # symbol are grouped with other Tweets containing that same #word. Clicking on a hashtagged word in any message shows you all other Tweets in that category.
Direct Messages
Related Twitter Apps
Link Twitter with LI & FB?
• Connect FB updates to Twitter• Connect LI updates to Twitter• Not sure if you want to connect all your
tweets back to FB and LI – TMI!
Twitter and Insurance
• Search Twellow• Do a search on Twitter for latest real time
tweets
Resources for Further Study
• Social Media Academy• SmartBrief on Social Media• Mashable• Help guides
“You can’t take something off
the Internet. That’s like
trying to take pee out of a
swimming pool.”
NewsRadio, the 1990s TV show