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Download - Sending secure mails. Navigation to send secure mail · Navigation to send secure mail The function of sending secure mails were developed with an intention of obtaining authenticated

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Page 1: Sending secure mails. Navigation to send secure mail · Navigation to send secure mail The function of sending secure mails were developed with an intention of obtaining authenticated

Navigationtosendsecuremail

Thefunctionofsendingsecuremailsweredevelopedwithanintentionofobtainingauthenticatedcustomerinquires,requestsandissuestothebank.SendingmailviaE-bankingismoresecureintheperspectiveofthebankthanusingyourpersonalemailaddress.

Yourpartnerinprogress

Sending secure mails.www.hnb.lk

AguidetoInternetbanking

Clickonmailsinthetopleftcorner.

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2Makesureyouselectthereceiverofyourmailrelevanttothemessage. 3

YoucanchangeyouruserloginIDinyourinternetpro�ile,SMSbankingpro�ile,andyourUSSDbankingpro�ile(Ifavailable).EnterpreferredID(Followtherulesasdisplayed)andclickonthegreenarrow.Acon�irmationscreenwillappear.RecheckyourpreferredIDandifcorrect,Clickonthegreenarrow.

ThenextscreenwillrequestyourOTPthroughyour2FA(SMSOTP,Hardwaretoken,orMobileOTP)method,oryourtransactionpasswordtocon�irmthealternationoftheChanneluserID.Aftercon�irmationyouwillreceiveanoti�ication.

Hereonwards,youmustenterthenewlysetUserIDtologintoInternetbankingormobilebanking.

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Onthenextwindowthatappears,clickon‘Composemail’.

Theeditingpanelofthemessagecomposer,functionssuchasattachingimagesanddocumentsarealsoavailable.

Clickonsend.

Sentmail,aswellasmailsendbythebankcanbeviewedunderthe“Viewmessages”tab.

Aquickwidgetthatgiveseasyaccesstomailsareavailable.Youcanaddthiswidgettoyourdashboard.

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