Download - Sarah Schulmann, InWithForward
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towards flourishing lives and flourishing systems
Grounded Change
dr. Sarah Schulman @inwithforward
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Dwayne, age 44
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Question:
How do we transition our social safety nets into trampolines?
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NL
UK
AU
Homeless SMSdeveloped at TACSI (2010-2012)
developed at participle (2008-2010)
CA
#disability #homelessness #youth #addiction #family #domestic violence
Homeless SMS
A mixed track record:
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We re-make & un-make social services.
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We flip the order.
people
interactions
policypolicy
programs
people
from: to:
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We spend time in context, on the margins.
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We prototype 7 interactions that prompt change:
Modeling and Rehearsal
Story Editing
Bridging RelationshipsFeedback
Reciprocity & Contribution
Taster Experiences
Barrier Busting
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Mark
Katie & kids
Letitia
We measure what is meaningful change, for whom.
Raul
Janya
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Social Policy
Graphic Design
Business
Education
Anthropology
And we build blended teams.
Community Outreach
Management
Service Design
Interaction Design
Industrial Design
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Behind it all: partnerships.
3 largest service providers
75 million turnover
1200 staff
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What is coming out:
a new service delivery model for day programs
an interagency social R&D space
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We spent 3-months living in this social housing complex.
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Mark
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We found that people weren’t isolated from other people.
They were isolated from novelty and ongoing learning.
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Kudoz
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TV
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testing tweaking, reshaping....
new tool
value propositions
tools
interactionsroles
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30 staff
6 prototypes
20% time
7 teams
testing tweaking, reshaping....
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55
6 new prototypes...
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What we’re learning...
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same-old barriers.
no metrics
licensing & unions 9-5pmcontracts
& budgets
‘not my role’ poor intelligence
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leverage assets, re-allocate, find efficiencies.contracts & budgets
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mobilize, engage.licensing & unions
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flat teams, fluid role differentiation. roles & tasks
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bursts of intensity, time bound.pace
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get out and go to the source.intelligence
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measure failure, measure change.metrics
Number of iterations:
3 52
4
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4 things we’re learning:
Emotion Discernment Practice + Projects
Embedded Storytelling
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Question:
How do we embed capacity, and create a new normal?
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Ultimately, to get to grounded change you need a ground campaign.
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www.inwithforward.com
dr. Sarah Schulman [email protected] @inwithforward
www.kudoz.ca
Get on the ground with us.
www.fifthspace.ca