Download - Sanjaya inclusive service-delivery-sa-mobile
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Inclusive Service Delivery in the current context
Sanjaya KarunasenaChief Technology [email protected]://twitter.com/sanjayak71
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Efficient & Effective Efficient & Effective Government Service Government Service
DeliveryDelivery
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Application
Services
Government 3.0
● Government service portal● Personalized experience for the citizen, intelligent service● Seamless service anytime, anywhere● No bureaucracy, highly responsive, transparent
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Key (Technical) Requirements
● Understand the stake holder groups
● Information availability in IT systems
● Ability to connect IT systems and electronically exchange information
● Re-engineered and legalized IT enabled Government Processes
● On-line available Government services [Availability]
● On-line accessible Government services [Accessibility]
– Easily reachable services for citizens
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Current Status of Current Status of Government Service Government Service
DeliveryDelivery
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Current Infrastructure
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Current Infrastructure cont.
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List of eServices
● Birth certificate copy issuance
● Birth certificate verification
● Revenue license notifications
● Revenue license validations
● Examination applications
● Examination admission card issuance
● Examination certificate issuance
● Examination re-correction applications
● Appointment scheduling
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List of eServices cont.
● Water bill history and payments● Passport application status● Foreign job bank profile● Foreign job opportunities● FEB related payments● FEB conducted examination results● Reservation of new vehicle registration
numbers
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List of eServices cont.
● Last issued vehicle registration number● Obtaining vehicle information● EPF account details● EPF claim approval status● EPF profile details and changes● EPF housing loan status● EPF account refund status● Reservoirs Storage Details enquiry
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List of eServices cont.
● Train Schedule Inquiry
● Rest Room reservation
● Purchase of Railway Tender Documents
● Reasonable Tea Price Inquiry
● Elevational Average Tea Price Inquiry
● Tea Small Holding Development Authority Application/Permit status Inquiry
● Request inspection or advisory services
● And more....
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Revisit Key (Technical) Requirements
● Understand the stake holder groups
● Information availability in IT systems
● Ability to connect IT systems and electronically exchange information
● Re-engineered and legalized IT enabled Government Processes
● On-line available Government services [Availability]
● On-line accessible Government services [Accessibility]
– Easily reachable services for citizens
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Effectively Reaching the Effectively Reaching the CitizenCitizen
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Mobile Penetration
Source: TRC of Sri Lanka
1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 20120
2000000
4000000
6000000
8000000
10000000
12000000
14000000
16000000
18000000
20000000
Mobile
Fixed Line
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Internet Penetration
Source: TRC of Sri Lanka
1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 20120
2000000
4000000
6000000
8000000
10000000
12000000
14000000
16000000
18000000
20000000
Mobile
Fixed Line
Internet
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Key Features Available in Mobile Phones Used by BOP
Touch Screen
Internet Browser
Video Player
Music Player
MMS
Camera
Torch
FM Radio
Color Screen
Games
Calendar
Alarm Clock
SMS
0 20 40 60 80 100 120
Source: Teleuse@BOP4 www.lirneasia.net
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What BOP do with Mobile Phones
Send/Recieve MMS
Listen to Music
Play Games
Take Photos/Video
Listen to Radio
Check Bill/Credit
Send/Recieve SMS
Make Calls
Recieve Calls
0 10 20 30 40 50 60 70 80 90 100
Source: Teleuse@BOP4 www.lirneasia.net
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Current Approach
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Thank You!