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Safety Super Powers -
Do you have the power to
Influence
Eldeen E PozniakCRSP, CHSC, CHSMSA, CMIOSH, FIIRSM
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How to get
People to do the
“Safety Things”
you need them
to do?
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Individual, Group, & Organizational Decisions Contribute
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How Do We Get People to
Do the “Safety” Things
We Need Them to do?
We Can Use our Superpowers of Influence!
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We Can Use our
Superpowers of Influence!
Need to Get their Attention
Need them to Listen & Understand
Need to call them to Action
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I have to Know
their Definitions
to talk their
language & find
out what
motivates them
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What affects our definitions,…
• Dependent on your personal thoughts,…experiences,… history,… attitude,.. what you have been exposed to,…what you value,…..
• Our definitions – how we see the world affect how we act or react,…what we choose to do or not do
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When you Think of Family,…
When you Think of Good Times,….
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What affects our definitions,…
• Dependent on your personal thoughts,…experiences,… history,… attitude,.. what you have been exposed to,…what you value,…..
• Our definitions – how we see the world affect how we act or react,…what we choose to do or not do
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We need to Challenge
Definitions
Individuals, Groups &
the Organization
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Substandard Work
Conditions or Environments
create injury,….
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Substandard
Practices
lead to injury
& illness,….
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The Dilemma
“We are doing very well. We have instituted various OHS programs & brought our lost time down to an acceptable level. We are better than ….X. Things have reached a plateau. Can’t go any further.
In fact, There has been some recent spikes & an upward trend…”
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Organizational to Group to
Individual Definitions &
Decisions
Contribute
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Use our SUPERPOWERS of
X-Ray Vision - Observation & Super Hearing -
Listening Skills
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X-Ray Vision -
Observation
•Spending time with individuals, groups,…
•Leading indicators
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Super Hearing - Listening
Skills
People rather talk than
listen – use that to your
advantage & let them tell
you what they know & they
need,…. What they are
doing,…
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When your people think
of
Safe Versus UnSafe,….
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Safe vs Unsafe
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Safe vs Unsafe
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Super Powers of Curiosity, Mindfulness,Non-judgemental Thinking
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Mindfulness
Awareness that arises through
paying attention on purpose,
in the present moment, &
being non-judgmental
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Communicate To Peoples Definitions
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• A “sticky” idea is one that people remember & act on.
• It also tends to get passed around,….we can retell the idea to other people.
• Best of all, a sticky idea has the potential to permanently change our behaviour.
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Are You Speaking the Right Language –Multicultural Considerations with our Safety Communications & Training
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Equality ↔ Hierarchy
Direct ↔ Indirect
Individual ↔ Group
Task ↔ Relationship
Risk ↔ Caution
5 Culture Scales I Consider
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We all want to be:
•Valued
•Appreciated
•Understood
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Know the Real Cost of Safety
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How to get People to do the
“Safety Things”you need them to do?
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Make them
Thirsty,… &
make sure
the water is
there
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How can we make people thirsty without having the accident,….
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How do we Get People to Say
Yes?
Did you know that it is
scientifically proven that people
say yes more to you if they
consider you good looking?
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To be effective bold leaders we have to recognize what gets people to do things,….
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People are influenced more by people they like then those they don’t
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People prefer to say yes to those they Like,…
But what causes a person to like another?
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Similarity
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• “Time is Money”
• get straight down to
business
55% success
• “ find a similarity” –something in common
• before negotiations, exchange some personal information
90% success
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Compliments
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Contact & Cooperation
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We all want to be:
•Valued
•Appreciated
•Understood
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ReciprocityPeople feel obligated to repay in kind,
what has been given to them,….
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Old Give & Take
• Humans have an inherent sense of obligation that is critical to our ability to produce social advance - Reciprocity Rule.
• Friend invites you to a party, you invite them to one
• Peer does you a favour, more apt to do one for them,…
• The rule possesses awesome strength – often produce a “yes”.
• Rule enforces uninvited Debts
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People will do what you want,… when you give them what they want.
• Not much of a secret is it?
• Even better if you give them what they need,… need to do the job better,… quicker,…
• Know your people –their definitions,..
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• Definitions – getting to know them,….
• Find out how what you need fulfills one of their
needs,…
• Help them be successful,…. & they will help you be
successful.
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Consistency & Commitment
People feel strong pressure to be
consistent within their own words &
actions,….
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“Do what I say,….
not what I do”
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Look for Voluntary, Active & Public commitments
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Social ProofPeople often look to the behavior of similar others
for direction about choices
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Get Consensus
• People will look to the actions of others to determine their own
• So much so with Millennials – just look to facebook, yelp, trip advisor,…..
• So rather than relying on our own ability to persuade others we can point to what others are already doing, especially many similar others
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When people are uncertain,…
they rely even more on what
others are doing,…
& the more similar they are
the more effect that has on
me
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How Does this Effect Safety?
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People are more easily persuaded by individuals perceived to be legitimate
authorities,…
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Scarcity
• People typically overvalue things that are rarer, dwindling in availability or difficult to acquire.
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The way to love anything is to realize
that it might be lost (Chesterton)
Last chance to get this special PPE,
be involved in this project,…. Say it
now or,….
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Use our Mind
Reading
Powers to
Assess
Readiness for
Change
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The
Superpower of
Why
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People are engaged & motivated by
why we do thingsmore than what we
do.
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Harvard Study – If we ask someone to do us a favour – we are more successful If we provide a reason
(60% – 94% – 93%)
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People are engaged & motivated by
why we do thingsmore than what we
do.
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Preparation “H” our Messages
Head - Heart - Hands
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As Leaders your actions
Speak Louder than
Words
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Continue to Be the Difference,…