Saba Cloud Security
The Saba Cloud PlatformThe Saba Cloud platform is highly scalable and meets and/or
exceeds industry security and compliance standards and industry-
accepted practices. Its powerful, standards-based architecture can
address the common and distinct needs of large customers in a
global implementation, as well as those of mid-sized enterprises in
a cloud environment. This document is designed to answer most
of the questions you may have about Saba’s security infrastructure
and standard operating procedures, as well as the support that
ensures reliable and secure delivery of your Saba Cloud services.
This commitment to security is carried throughout the application
design process. Saba’s Information Security Program implements
a comprehensive review process that focuses on meeting and/or
exceeding industry-accepted practices.
In addition to embedding security throughout the System
Development Life Cycle (SDLC), Saba adheres to privacy
requirements that provide controls to address secure handling,
retention/deletion, and transference of personally identifiable
information in accordance with customer privacy requirements.
Security Design Principles
Cloud Security Governance and Management
Systems Hardening
System and Data Access Control
Application and Data
Network Security
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Cloud Security Governance and Management
Security Steering Committee: The IT Security &
Privacy Steering Committee provides governance to
ensure recognition of Saba’s top security risks and
compliance gaps with applicable policies, procedures,
laws and regulations. It also provides a consensus-
based forum to support the Chief Information Security
Officer (CISO) and collaborate on:
1. Identifying and aligning on high-priority
initiatives, and
2. Developing recommendations for policies, procedures and standards to address those initiatives that enhance the
security posture and protection afforded to Saba and its customer networks, information and information systems.
Cloud Management: Saba has deployed a layered data protection and security framework. Saba’s defense in depth
approach involves the use of appropriate physical, administrative and technical controls. Saba controls are designed
to assure the confidentiality, integrity and availability of client data and services. Saba’s cloud governance framework is
supported by policies, standards and procedures and standards which are reviewed annually. Cloud security controls
and operations management practices – which comprise Saba’s Information Security Management System (ISMS) –
are based on internationally accepted practices and draw upon delivery frameworks such as the ISO/IEC 27000 family
of standards.
Systems Hardening
Saba systems are security hardened to reduce vulnerabilities consistent with industry best practices. Hardening
standards draw upon benchmarks defined by the Center for Internet Security (CIS) and National Institute of
Standards and Technology (NIST), with additional guidance from Computer Emergency Response Team (CERT)
and vendor-recommended best practices.
System and Data Access Control
Saba’s security model restricts access to both systems and data according to defined Segregation of Duties
(SoD), operational roles and responsibilities (RACI), and “need to know.” Logical access to Saba Cloud systems is
restricted by security policies and procedures, two-factor authentication with unique usernames and passwords,
and restrictive local host permissions. Direct access to system administrative accounts (e.g. root) is prohibited,
and these can only be accessed using predefined “alias” accounts. Data classification standards require that
client data may only be accessed using Saba-authorized systems.
Application and Data
All client data is logically segregated. Logical segregation is achieved via the use of unique usernames,
complex passwords, database connection strings, and dedicated database schemas. Client access requests
are restricted to Transport Layer Security (TLS) communication and at least AES 256-bit encryption. End-user
and administrator access to the application requires authentication and is restricted according to preconfigured,
role-based access controls (RBAC). All data flowing in and out of the environment is subjected to deep-packet
stateful inspection by Saba firewalls and Intrusion Prevention Systems (IPS).
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Saba’s cloud solutions are hosted in highly secure,
SSAE–18 (AT-C 205) SOC 2 Type 2 audited data
centers that meet and/or exceed the highest
standards for cloud infrastructure security
worldwide. Our data centers are hardened using
multiple layers of physical and logical security.
Access is controlled by two-factor authentication
using biometric and key/token access.
All data centers are supported 24/7/365 with
security personnel and technical support
engineers. Environmental controls such as fire,
cooling and power systems are fully redundant
and scaled to accommodate component failure.
Internet connectivity is assured with no less than
three Tier 1 backbone carriers per data center.
Global Locations
Network Security
Network security is achieved through the use of layered firewalls, advanced network design, and network
segmentation. High-availability firewalls are used to filter traffic between the web, application, and data tiers.
Firewalls support deep-packet stateful inspection, dropping of anomalous packets, denial of service protection,
spoofing monitoring and anti-virus filtering. Saba networks have been designed to support VLAN and subnet
segmentation, port restrictions, access control lists, and address and port translation. All physical data
connections are configured in a high-availability mesh topology, with each system and service having no less
than two routes for communications. Saba’s network communications mesh assures integrity and uninterrupted
flow of data across our networks. Saba firewalls are configured consistent with National Institute of Standards
and Technology (NIST) standards, and connections to all end-points reinforce our “least permissive” policy. All
security devices and firewalls are monitored 24/7/365. Monitors are defined to trigger alerts when predefined
thresholds are exceeded.
Data Center Overview
North America
Boston, Massachusetts,
United States
Toronto, Ontario,
Canada
Sacramento, California,
United States
Asia Pacific
Sydney, Australia
EMEA
Amsterdam, The
Netherlands
London, United Kingdom
Frankfurt, Germany
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Environmental Safeguards
Redundant Power Supply: All data centers are equipped with redundant and high-density power systems, as
well as automated and monitored facility controls. Power generators at all data centers are tested regularly and
supported by multiple fuel suppliers to ensure continuous operations in the event of a disaster.
Temperature Control and Fire Suppression: Each data center is equipped with carrier-diverse fiber
connections to ensure redundant connectivity with at least 100 Mbps – 1 Gbps of available bandwidth capacity.
Each customer system is provided with burstable bandwidth to accommodate peak usage.
Physical Security
Physical access to Saba data centers is tightly controlled, with access restricted to pre-authorized personnel
and layered identity management systems. Individual access to the facilities, interior vault, and cage areas is
managed by card-key and biometric identification systems, with mandatory pre-approved customer lists and
sign-in/sign-out procedures enforced. All servers and infrastructures are protected within locked racks. Only
authorized personnel have access to Saba’s dedicated cage.
Professional CertificationsSaba’s Information Security team members
maintain professional certifications that
demonstrate their knowledge and acumen in
their related field. Certifications include Certified
Systems Engineers, Cisco Certified Network
Associates (CCNA), Certified Information
Systems Security Professionals (CISSP), Certified
Information System Auditors (CISA), Certified
Information Security Managers (CISM), GIAC Web
Application Penetration Testers (GWAPT) and
Certified Information Privacy Professionals (CIPP).
In addition, our technicians are certified and/or
trained on various infrastructure and operating
system software products.
Certifications and Assessments
Data Centers
Saba Cloud data centers are SSAE 18 (AT-C 205) SOC 2 Type 2 audited and ISO 270001 certified. Additional
capabilities are available to meet strict regulatory requirements.
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Application
As part of Saba System Development Lifecycle,
Saba incorporates Static Application Security
Testing (SAST), Dynamic Application Security
Testing (DAST), and third-party web application
security penetration testing against known security
vulnerabilities such as OWASP Top Ten.
The Saba Cloud platform is tested, at a minimum,
for the following categories of application
vulnerabilities:
Authentication
Authorization
Parameter tampering
Hidden field manipulation
Cross-site scripting
Cookie manipulation
Permissions escalation
Session management
Validated Environment
Saba Validated Environment Managed Services
(VEMS) combines the power and efficiency of
Saba Cloud (SC) with services toward Validated
Application Environment sustenance efforts for
our regulated customers. VEMS is designed to
facilitate our customers’ regulatory compliance
requirements with 21 CFR Part 11.
Third-Party Penetration Test
As part of our commitment to security, Saba
engages with third-party security experts to
conduct exhaustive reviews and perform rigorous
testing to continually monitor and validate the
security of Saba services. Saba engages with a
different third party at least annually to perform
a gray-box security penetration test of our
application and associated host.
At Saba, we know that every organization has the potential to be a great place to work, and no matter what your business does, or who you serve, or what you sell, success starts with your people. But in today’s diverse, mobile, social world, successful organizations must deliver an experience at work that’s more connected, and more personal than ever before. And the most successful do this with Saba. Because we combine the science of talent with intelligent technology to deliver a “just-for-me” talent experience for every individual - in the moments that matter most. With powerful tools and insights talent leaders need to prove the experience makes an impact on business success. So from attracting candidates who are the perfect fit, to designing paths for personal growth, to creating a culture that nurtures the unique talents of every individual, Saba helps you give your people and teams the message: Work to your strengths. Work like you envision. Work like it’s personal. Work like you.
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The penetration test is typically conducted against the Saba Cloud web application and network with the following primary objectives:
• Identification of vulnerabilities so that they can be remediated prior to being exploited by an attacker
• Direct observation of restricted services or data in the absence of expected access controls
• Compromise of an intermediary device used by privileged users to access secure network zones
• Compromise of the domain used by privileged users
• Sensitive data leakage or exfiltration
• Verification of application logic, session handling, and API security for web application using supplied
credentials
• Verification that only authorized services are exposed to the network perimeter
• Verification of network segmentation of non-privileged and privileged networks