Download - Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”
![Page 1: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/1.jpg)
Roberta CoonsDee Price Sanders
Picture Perfect Caseload/Case Management
“Let’s Get Fired Up”
![Page 2: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/2.jpg)
WHAT IS CASELOAD MANAGEMENT?
Caseload Management = How to work with more than one case at a time How to select which case to work How to move from one case to another. How to establish a system to ensure
movement of all cases How to meet the objectives established in
terms of numbers served
2
![Page 3: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/3.jpg)
Why Caseload Management?
Supply and Demand‘Demand for child support services and your
ability to provide timely results for families’
3
![Page 4: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/4.jpg)
Key Benefits of Caseload Management
Satisfied customers =Less calls and fewer complaints Leaving more time for casework Happier families
Job satisfaction for workersSmall changes equal BIG results
4
![Page 5: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/5.jpg)
Key Elements of Caseload Management
Quantity to Quality Caseload assessment Prioritize Organize Identify available recourses Create desk reference guide Create expert network
Team approach Identify the problems & find
solutions Avoid band-aids
‘Need, not demand, driven’
5
![Page 6: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/6.jpg)
‘Use the ICE Principal’ I = Insulate
C = Concentrate
E = Eliminate
A Caseload Management Principle
6
![Page 7: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/7.jpg)
The ICE Principal
InsulateIt is important to insulate yourself and become selectively unavailable.
7
![Page 8: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/8.jpg)
The ICE Principal
ConcentrateBlock out time to concentrate on “A” category things.
8
![Page 9: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/9.jpg)
EliminateAvoid and eliminate non-essential activities.
The ICE Principal
9
![Page 10: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/10.jpg)
10
Tools for Caseload Management
Case Management: Learn to identifying case activities Utilize automated monitoring system
Promptly responding to alerts Adhere to timeframes Managing reports Correspondence Document generation
![Page 11: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/11.jpg)
11
Tools for Caseload Management
Monitor location of NCP and CP Respond to new location information ‘promptly’
Service of process Right size the orders Timely review and adjustment Timely enforcement Issue Income Withholding Orders
‘Immediately’
Upon Verification of New Employment
Case closure
![Page 12: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/12.jpg)
Improves performance measures
Increases incentives
Removes uncollectible debt
Improves self assessment
Focus on cases with potential for support
Reduces interface processing fees
12
Benefits of Accurate Case Closure
![Page 13: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/13.jpg)
OCSE - On Line Case Management Tools
FPLS – Federal Parent Locator Service SSP – State Service Portal QUICK – Query Interstate Cases for Kids IRG – Interstate Referral Guide
Note: Trust your sources!
React immediately!
Take next largest step possible!
13
![Page 14: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/14.jpg)
14
FPLS role in Case Management
Provides Information: Employment Retirement Residence Assets Disability Death
![Page 15: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/15.jpg)
FPLS INFORMATION
Employment information from: W-4 – Employee's Withholding Allowance Certificate
QW – Quarterly Wage DoD – Department of Defense FBI – Federal Bureau of Investigations
NCP’s Paycheck$$$$
15
![Page 16: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/16.jpg)
FPLS PROCESSING
Employment Information Received Is an employment verification letter essential?
Is a phone call easier and faster? Does an IWO provide the same result?
Review and Adjustment
16
![Page 17: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/17.jpg)
FPLS INFORMATION
Residence Information from : W-4 - Employee's Withholding Allowance Certificate UI – Unemployment Insurance SVES – State Verification and Exchange System IRS – Internal Revenue System MSFIDM – Multistate Financial Institution Data Match DoD – Department of Defense NSA – National Security Agency FBI – Federal Bureau of Investigations IM – Insurance Match
17
![Page 18: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/18.jpg)
FPLS PROCESSING
Residence Information Can a U.S. mail letter be eliminated? Is there a different action that can be
taken? Service of Process
18
![Page 19: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/19.jpg)
FPLS INFORMATION
Self-employed AWR – Annual Wage Report
Unemployed UI – Unemployment Insurance
Retired SVES – State Verification and Exchange System DoD – Department of Defense
19
![Page 20: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/20.jpg)
20
Self-employed Subpoena? State Revenue Match? ???
Unemployed IWO? UIFSA?
Limited Service?
Review and Adjustment?
Retired IWO?
FPLS PROCESSING
![Page 21: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/21.jpg)
FPLS INFORMATION
Disabled SVES - State Verification and Exchange System
VA - Veterans Affairs
Assets MSFIDM - Multistate Financial Institution Data Match
Insurance Match
21
![Page 22: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/22.jpg)
22
Disabled IWO? Review and adjustment? Case closure?
Assets Lien and Levy?
FPLS PROCESSING
![Page 23: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/23.jpg)
FPLS INFORMATION
Deceased SVES/SSA – State Verification and Exchange
System VA – Veterans Affairs FBI – Federal Bureau of Investigation
Incarcerated SVES – State Verification and Exchange System VA – Veterans Affairs
23
![Page 24: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/24.jpg)
24
Deceased Case closure?
Incarcerated Review and adjustment? Attach inmate account? Locate lead? Case closure?
FPLS PROCESSING
![Page 25: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/25.jpg)
FPLS
FPLS Processing
Automated Processes‘Let the FPLS and your state system work FOR you’
CSE
DocGen
25
![Page 26: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/26.jpg)
Comments/Questions
26
You’re
#1
![Page 27: Roberta Coons Dee Price Sanders Picture Perfect Caseload/Case Management “Let’s Get Fired Up”](https://reader037.vdocuments.site/reader037/viewer/2022110210/56649e6b5503460f94b69975/html5/thumbnails/27.jpg)
CONTACT
27
Dee Price-Sanders
303-252-9829
FPLSRoberta Coons(816) 426-2268
Region VII
Let’s Get Fired Up!!! Kansas Case Managers