Download - RMM 101 part 3 -- analysis and reporting
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Part 3 – Analysis & Reporting
RMM 101
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<Scott’s headshot>
Ali MahmoudProduct Marketing Manager
@alimahmoud_
Scott ParkerProduct Manager
Presented by
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Agenda
Demo
Analysis and business reporting 101
The value of reporting
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The value of reporting
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The value of reporting
• Identify recurring issues across one or many devices
• Review results of deployment and installation
• Explore system activities and notifications
Better troubleshooting
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The value of reporting
• Impress and inform during business reviews
• Demonstrate the value of your service offering
• Increase trust and be the go-to IT relationship
• Increase repeat business & referrals
Better troubleshooting
Customer satisfaction
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The value of reporting
• Soft-sell using free consultations
• Build trust before pitching services
• Leverage data collected and sell to specific needs
Better troubleshooting
Customer satisfaction
Attract new customers
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Why isn’t everyone reporting?
Time Cost Prefer conversation
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RMM 101 – Analysis and reporting
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1. Onboard
The Device Management Lifecycle
2. Manage
3. Support
4. Report
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Onboarding 101Gain insight into the root causes and trends affecting customer devices.
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Document hardware & software inventory during onboarding
Onboard
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Management 101Gain insight into the root causes and trends affecting customer devices.
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Manage Technical analysis
Remote control history Audit TrailService availability
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Support 101
Benchmark your efficiency and show customers your work
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Understand helpdesk performance
Support
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Onboard
The Device Management Lifecycle
Manage
Support
Report
PSA & Ticket management integrations save time and help ensure time is billed accurately
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®
®
Deep PSA & Ticketing integration
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Reporting 101
Use technical analysis reports to gain insights
Use business reports to show your work
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Technical Analysis Reporting
Technical AnalysisRemote Monitoring DataAsset data plus
AV, Patch, Backup, etc
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Common analysis reports
• Server licensing
• Patch reports
• AV
• Status reports (install successful)
Technical Analysis Reporting
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Business Reporting
SQL Database Automatic ReportsRMM DataAsset, AV, Patch, Backup,
Mobile, Help Desk, etc
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Executive SummaryShow the value of your services
Business Reporting
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AssessmentUse consultative servicesto win new customers
Business Reporting
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Reporting Demo
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The SolarWinds N-able difference
All-in-one RMM platform
Drag and drop automation
Business reporting
Fast support tools
Comprehensive support
Technical onboarding
Business strategies
Marketing resources
www.n-able.com/trywww.n-able.com/report
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Thank you
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