© 2011 SAP AG. All rights reserved. 1
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.
Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation.
IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Oracle is a registered trademark of Oracle Corporation.
UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.
Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.
HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology.
Java is a registered trademark of Sun Microsystems, Inc.
JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape.
SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.
© 2011 SAP AG. All rights reserved
Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company.
Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP company.
All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.
The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG.
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice.
SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence.
The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages.
Balancing Value & Vision; Organisation
Wide Information Insight
Richard Neale, Head of Business Development
April 05, 2011
© 2011 SAP AG. All rights reserved. 3
Agenda
Closing the Gap Between Strategy and Execution
What is ’Pervasive BI’?
The benefits of pervasive BI
Common barriers to pervasive BI
Technology
Culture and governance
Achieving a pervasive BI strategy
© 2011 SAP AG. All rights reserved. 4
Barrier to Increased Performance:the gap between strategy and execution
Execution
Strategy Strategic Alignment
© 2011 SAP AG. All rights reserved. 5
Connecting Strategy to Execution – The Reality
95% of a typical workforce does
not understand its
organization’s strategy
90% of organizations fail to
execute their strategies
successfully
77% of people say they have
made bad decisions due to
lack of information
Sources: Balanced Scorecard Collaborative / BusinessWeek surveys
90% of employees think they are in the top 10% of performers!
© 2011 SAP AG. All rights reserved. 6
Barrier to Increased Performance
Lack of balance between risk and opportunity
Execution
Strategy
Risks Opportunities
Predictable Performance
Strategic Alignment
© 2011 SAP AG. All rights reserved. 7
Share best practices among
farmers
Trace precisely where the milk
comes from: provides
competitive advantage
Perform trending and peer
comparisons
Proactively Manage Risk
“Challenged to keep up with rapid
growth while competing with billion-
dollar companies, Organic Valley
needed to provide insight to end
users via easy access to
information across a variety of data
sources.”
© 2011 SAP AG. All rights reserved. 8
Barrier to Increased Performance
Lack of visibility through entire cycle
Execution
Risks Opportunities
Strategy
Confident Decisions
Predictable Performance
Strategic Alignment
© 2011 SAP AG. All rights reserved. 9
Ensure Trusted
Information
Actively
Manage Risk
Create
Enterprise
Visibility
3 Key Actions to Close the gap
Confident Decisions
Predictable Performance
Strategic Alignment
© 2011 SAP AG. All rights reserved. 10
Forbes Report 2010
The Data Quality Problem
Data-related problems cost the majority of organisations more than $5 million
annually. One-fifth estimate losses in excess of $20 million per year.
95% of organisations agree that strong information management is critical for
business success.
Line-of-business executives and IT frequently disagree about the source of data-
related problems and the potential solutions.
Fragmented data ownership is
the single biggest roadblock to
an enterprise information
management program.
© 2011 SAP AG. All rights reserved. 11
Treating Data Strategically
Companies say that data is strategic
BUT typically
Address it tactically
Address it when initiatives force them to
Traditionally no budget for governance
No Budget = No tools
Great Vision but low effectiveness
© 2011 SAP AG. All rights reserved. 12
Deploy an EIM Strategy to Manage Fragmented
Information
Information Managed in Silos Enterprise Information Management
HR Education
Finance
HR Education
Finance
Enterprise-Wide
Reusable Information
Each department creates and owns
their own data
Data inconsistencies and errors impact
organisational results
Information management rework and
redundancies escalates IT costs
Formal enterprise-wide information
architecture, governance, and reuse
Information asset readily available,
understood, useful and trusted for
all users
© 2011 SAP AG. All rights reserved. 13
Managing Information as an Asset
“One of the top priorities of
senior management during the
next five years is managing
information as a strategic asset.”
Survey from Gartner/Forbes
Pervasive BI
© 2011 SAP AG. All rights reserved. 15
Accelerating Usage
―Of the total potential users that could use BI in your organization, approximately what percentage is currently using BI?
© 2011 SAP AG. All rights reserved. 16
© 2011 SAP AG. All rights reserved. 17
My Definition of Pervasive BI
BI deployed to all levels of the organisation
From Cabinet to front-line staff
BI deployed across the entire organisation
Not just finance but HR, procurement, social services etc.
BI deployed inside and outside the organisation
Huge value sharing information across agencies
© 2011 SAP AG. All rights reserved. 18
Quicker Information, Quicker Decisions
With pervasive BI
More employees are involved in decision making
More departments have easy access to information
Improve time required to gather information and time required to make
decisions
© 2011 SAP AG. All rights reserved. 19
Improve Performance and Drive BI Cost Reduction
Organisations with pervasive BI saw an
average 24% increase in [efficiency]
© 2011 SAP AG. All rights reserved. 20
Business Intelligence Value
Transactional & Infrastructure
Informational
Strategic
Gain major innovation
Provide better information to the organisation
Reduce the cost of doing business and improve IT capabilityDrive
Efficiency
Drive
Effectiveness
BI Value:
High performing
organisations use Analytics
as a key strategy element
5 times more than low
performers*
Companies with the highest
use of BI achieve above-
average Operating Margin
in their industry
Business Intelligence tools
increase productivity by
an average of 25%
Over 80% of companies use
a formal BI organisation to
drive value
Source: Competing on Analytics, Thomas Davenport; ASUG / SAP Benchmarking and Best Practices Survey – Aggregated results are based on 83 total survey submissions
© 2011 SAP AG. All rights reserved. 21
Ease of Use is The #1 Barrier to Deployment
Top Roadblocks to BI Success
Challenge Rank
Complexity of BI tools and interfaces 1
Cost of BI software and per-user licenses 2
Difficulty accessing relevant, timely, or reliable data 3
Insufficient IT staffing or excessive software requirements
for IT support4
Difficulty identifying applications or decisions that can be
supported by BI5
Lack of appropriate BI technical expertise within IT 6
Lack of support from executives or business management 7
Poor planning or management of BI programs 8
Lack of BI technology standards and best practices 9
Lack of training for end users 10
1. Doug Henschen, InformationWeek, ―BI Efforts Take Flight‖, Oct 13, 2008
© 2011 SAP AG. All rights reserved. 22
Feedback from BI Users
“Are your BI applications easy to use?”
Source Forrester: August 2008 Global BI And Data Management Online Survey
Base: 82 IT decision-makers
© 2011 SAP AG. All rights reserved. 23
Major Inhibitors
Skills
Silo Think
Spreadsheets
Sponsorship
© 2011 SAP AG. All rights reserved. 24
Lightening the IT Load
Self-service delivery of BI is key to delivering more with less
BI tools for casual users need to be intuitive, easy to use and easy to manage
© 2011 SAP AG. All rights reserved. 25
Technology Helps!
© 2011 SAP AG. All rights reserved. 26
Key Mobility Trends: 2010 & beyond
Number and type of IP connected devices is dramatically changing
Mobility is driving the “consumerization” of IT
Increasing demand for Increasing demand for enterprise applications
1B smart phones and 1.2B
mobile workers by 20131
Large enterprises expect to
triple their smart phone user
base by 2015
46% of large enterprises
supporting personal owned
devices2
2 billion downloads of 140,000
apps from Apple App Store
20% of mobile workers are
getting business apps from
app stores today
50% of organizations
planning to deploy mobile
apps in 12 months3
1 – IDC Forecast
2 – Forrester Forecast, 2010
3 – Gartner and Forrester Analyst Calls
© 2011 SAP AG. All rights reserved. 27
User Adoption
Segment users by business initiative, profile, and taskSee TDWI white paper: ―Pervasive Business Intelligence: Techniques and Technologies to Deploy BI on an Enterprise Scale‖
© 2011 SAP AG. All rights reserved. 28
BI Strategy is Critical for Success
"The lack of a clear, well developed and articulated BI Strategy along with appropriate executive sponsorship are among the top reasons why BI initiatives do not achieve their potential or fail outright.―
Bill Hostmann, VP Distinguished Analyst, Gartner
© 2011 SAP AG. All rights reserved. 29
IDC‟s Five Factors of Influence
on Pervasive BI
© 2011 SAP AG. All rights reserved. 30
Find out more about pervasive BI in these white papers
© 2011 SAP AG. All rights reserved. 31
Become an Analytics CompetitorEstablish BI strategy and governance
“ Make analytics part of your overreaching competitive strategy […]
You’ll arm your employees with the best evidence and quantitative
tools for making the best decisions—big and small, every day.
Source: Competing on Analytics by Thomas H. Davenport
Endorse the analytics
culture, process, and
skills at the company
leadership level
Prepare to lead and
utilize an analytics-
focused organization
for strategic and
competitive advantage
Establish centralized
leadership/ownership
for analytics across
the organization
Facilitate data sharing
and establish best
practices and
standards
Utilize common
technology and tools
to avoid
inconsistencies and
simplify management
Establish standards
across business
processes
Business Process
systems to generate
relevant business
data
Enterprise systems &
architecture to store
and present data to
support the org. over
3-5 year growth
Champion from the
Top
Establish Central
Ownership
Maintain BI
Standards
Use the Right
Technology
© 2011 SAP AG. All rights reserved. 32
Summary
The benefits of pervasive BI are clear and well
documented
Technology is no longer the barrier it was
Mobile BI may well accelerate usage rapidly in the next 2-3 years
Cultural issues within organisations are preventing us
getting the full benefits of BI and will be holding back
performance
A BI strategy, an „information culture‟ and the right BI
platform are key
Thank You!
Contact information:
Richard Neale
Head of Business Development
+44 7787 154647
@richard_neale
© 2011 SAP AG. All rights reserved. 34
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.
Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation.
IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Oracle is a registered trademark of Oracle Corporation.
UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.
Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.
HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology.
Java is a registered trademark of Sun Microsystems, Inc.
JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape.
SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.
© 2011 SAP AG. All rights reserved
Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company.
Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP company.
All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.
The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG.
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice.
SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence.
The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages.