Elaine A. Chamberlain201 Town Square Circle - #118 - Mooresville, North Carolina 28117

elaineachamberlain@aol.com 704.402.6104PROFESSIONAL SUMMARY

Experience: •35 Years of Experience •Human Resources •Management •Banking •Consulting •Mortgage Lending •Analytical Support •Accounting •Operations •Training •Business Owner •Process Facilitation •Project Management •Problem-solving •Communications

Special Projects: * U.S. Bank In-Store Expansion Project*Heritage Bank/U.S. Bank Integration & Conversion Team Lead*Heritage Bank MortgageWare Software Conversion Team Lead*U.S. Bank Lead Trainer

Personal Qualities: •Organized •Detail Oriented •Results Oriented •Approachable •Self-motivated •Team Player •A+ Customer Service •Confidentiality •Practical & Versatile Leader •Pragmatic

EXPERIENCEADP9-2015 - PresentLite ACA Implementation Specialist – Contract Position

Implemented and serviced 150+ ADP Clients with a Lite ACA Product for the 2015 Tax Year Team Lead (6 out of 55 Selected) Analyst Team Member and Special Project Team Member Communications to client base via email and telephone Proactively managed customer base Worked in a fast paced environment

SAVA Senior Care5-2013 - 4-2015Area Human Resource ManagerFacilities: Brian Center-Mooresville, Brian Center-Lincolnton, Brian Center-Gastonia, Forest City Health & Rehab, Sheridan Manor, Poplar Living Center, Cheyenne Healthcare Center

Consult & support 650 employees Manages complex and difficult HR projects cross-functionally Builds strong business relationships with key stake holders Actively identifies gaps, proposes and implements changes necessary to cover risks Designs succession plans for key talents and key job positions Identifies and prepares development plans for the key employees and high potentials Manages and oversees the recruiting process for positions at all levels Manages the Company’s efforts to develop its talent base, supporting a high performance organizational plan and lean/continuous

improvement culture Provides support to leaders, managers, and employees to provide them a better understanding of HR processes and policies, maximizing

organizational effectiveness/performance and ensuring compliance Provides day-to-day performance management guidance Change Management Works closely with management and employees to improve work relationships, build morale, increase productivity, and retention Identifies talent issues before they impact the business, managing performance effectiveness Manages the performance management process and ensures completion Works closely with Marketing and Quality Leaders on internal/external communications Responsible for creating and implementing training programs

WTS Law Group11-2010 - 5-2013Office Manager/Bookkeeper

Bring A/R, A/P and bookkeeping processes current (from 2010 forward) Daily bookkeeping and banking functions; account collections Prepare documentation for the accountant's year-end tax preparation (2010 & 2011) Create forms and templates; set up processes and procedures; prepare and file court documents Set up an in-house client numbering/tracking system; schedule appointments Scan client files; organize and document past clients; answer phones; daily correspondence Create client databases and mail merge projects; target prospective new clients; work on advertising campaign

Elaine A. Chamberlain

U.S. Bank/Heritage Bank 8-1998 – June 2010The two financial institutions merged in 2007Human Resource Generalist

Consult & support 400+ employees, organization development, employee relations, compensation & recruitment Ensure organizational effectiveness of people, processes, structure and culture by use of business strategies Effectively communicate business strategies and objectives and implement change initiatives designed to support organization goals Assess & monitor the organization's progress toward attaining short & long term objectives Design and implement programs and processes to further organizational goals Liaison between employees and plan administrators (Health, Dental, Vision, Life, AD&D, STD, LTD, Pension, 401K, AFLAC, (payroll,

vacation, PTO, leaves of absence) Supervise annual benefits enrollment process and annual performance review process Train incoming managers of all levels on ITI, PeopleSoft, Mentor Connect, Facilitated onboarding classes of 30+ employees per session (including company philosophy, structure, core values, mission, payroll,

benefits, time off, probationary periods, performance expectations) Process bi-weekly payroll and tax reporting for 150+ employees Internal account auditing, turnover reporting, payroll and benefits related A/P processing Plan Administrator for 401K, Health Savings Accounts, STD and LTD Plans Process and track new hire and open enrollment benefit plans; vacation, PTO, continuing education, unemployment and disability claims Manage personnel files; terminations; background checks; monitor and enforce policies and HR Best Practices Recruit and hire staff, conduct reference checks and manage applicant flow system

Mortgage Funding/Disbursement Team Lead Monitor & evaluate work quality as measured against timeliness, accuracy, productivity standards and compliance Review and audit mortgage loan files post-closing, including origination, underwriting, approval and closing of the loan file Disburse funds to appropriate entities, including Title Companies, Appraisers, Tax Collectors, County Agencies, Secondary Markets Calculate commission to loan originators, verify accuracy of SRP, arbitrate disputes, collect deficiencies Ensured all investor and program guidelines are met Verify loan documentation for accuracy and compliance including income and asset documentation, appraisal, credit report Document quality issues, performance measures and quality improvements for management review Ensure proper application of and compliance with internal and regulatory standards, guidelines and procedures Balance, detail and audit and report general ledger accounts to Operations Manager

Operations Manager Manage & coordinate the operational activities of the branch and report to the Main Bank Change Management Ensure quality service & effective operations support for all internal and external customers Effectively manage staff; administer corporate policies and procedures, ensure compliance with applicable laws and regulations Review and recommend operational systems and procedures affecting the branch Coordinate system conversions from an operations perspective Teller, Vault Auditor, Loan Processor, Consumer Lender (HELOC & dealer paper) Policed operation functions, systems, policies and procedures Radio & print advertising; promote & grow the bank’s business deposit & loan portfolios

Miss “Elaine” Eous, Inc.3-1995 – 8-2000Owner/Operator – Retail Store

Manage daily store operations, order stock, manage inventory, display & sell merchandise Coordinate advertising, public relations, goodwill, promotions, Full cycle accounting, payroll, taxes, I/S, B/S, G/L, insurance, workers compensation, banking, securing credit, s taffing, personnel issues,

benefits Active with Chamber of Commerce, Retail Committee, Russell Country Board of Directors, Blaine County Wildlife Museum

Elaine A. Chamberlain

Cascade Automation, Inc.5-1989 – 3-1995Administrative Manager

Manage and coordinate the operational activities Ensure quality service & effective operations support for internal and external customers Hire and manage staff, ranging from non-exempt through exempt level professionals Execute disciplinary actions, written warnings, probations and terminations Administer corporate policies and procedures and compliance with applicable laws and regulations, change management Review and recommend operational systems and procedures; coordinate system conversions from an operations perspective Develop safety policy; design and implement an employee policies and procedures manual Oversee & audit accounting & payroll functions, negotiate credit lines, A/P & A/R Set up Vancouver, Washington Branch office and oversee the administrative side Public relations, advertising, customer service Manage administrative duties; supervise non-exempt staff; monitor and implement compliance measures Interview, hire and train new administrative staff setting; set pay rates and schedules, direct daily work Administer disciplinary measures and terminations: evaluate performance and recommend merit increases Ensure branch meets customer service goals and achieves business results by developing, motivating, and rewarding employees Communicate performance goals and results; recognize performance; provide coaching and training Coordinate operational activities and audits; handle customer questions, concerns, and complaints as escalated by branch staff or

otherwise as needed; Ensure assigned branch location complies with legal and regulatory requirements Manage accounting & payroll functions; monthly/quarterly/annual tax reports; liaison between company & financial, legal & tax entities

EXPERIENCE AS A TRAINERTRAINING METHODS

*In-Person *Telephone Conferencing *SameTime *Over-heads *PowerPoint *Flip ChartsTRAINING ATTRIBUTES

*Patient *Thorough *Organized *Motivational *Focused *Knowledgeable *Flexible *DetailedTRAINING TOPICS

*Performance Review Process *Annual Benefits Enrollment *Mentor Connect *Filing Systems*Annual Employee Surveys *Managing a Work/Life Balance *New Hire Orientations *PeopleSoft*New Mngr. Orientations *Employee Assistance Program *Employee Retention *Customer Service*Excel & PowerPoint *Working With a Difficult Supervisor *Telephone Techniques *Email Etiquette *Dress For Success*Positive Attitudes *Motivating Your Staff *Communicate Clearly *E-3 Interlinq*Prioritization and Organization *Managing Your Calendar *A Positive Working Environment

SKILLS*Change Management *HR Department Startup * Employment Law * FMLA/ADA/EEO/WC* HR Policies & Procedures * HR Program/Project Management Mediation & Advocacy* HRIS Technologies * Staff Recruitment & Retention * Performance Management* Orientation & On-Boarding Employee Relations * Alternative Dispute Resolution (ADR)* Benefits Administration * Training & Development * Organizational Development

PROFICIENCIES•Microsoft Suite (Works, Word, Excel, PowerPoint, One Note) •Lotus Notes •Adobe •Corel Paint •QuickBooks •QuickBooks Pro •Windows •DacEasy •Front Page •Taleo •PeopleSoft •eACCESS•Ad-hoc Reporting •ADP •Kronos •Crystal Reporting •MortgageWare •E-3 Interlinq •WFN •Lynx •Avaya •eStart •ITI •Bomgar •Financial Statements •I/E Statements •B/S •General Ledgers

COMMUNITY INVOLVEMENT•Chinook Chamber of Commerce President •Chinook Chamber of Commerce Secretary•Retail Committee President •Visitor Center Manager•Grant Writer–Blaine County Wildlife Museum-Secured $180,000.00•Russell Country Board of Directors •Girl Scout Leader

REFERENCES AVAILABLE UPON REQUEST