Download - Resume heather michel 01.2017

Heather Michel PO BOX 673, North Bend, Oregon 97459 541-756-1545

[email protected] www.micheltraffic.com

To Whom It May Concern; Thank you for taking the time to review my resume. I have extensive experience in customer service, retail sales, radio traffic, software support, software testing, consulting, data entry, developing and teaching on-line classes and in person classes, time management, and writing technical documentation. I bring a sense of humor and calmness to my workplace. I have worked at a wide variety of jobs, and developed the skills to succeed in all of them. I helped raise the three wolves that came to the Oregon Zoo in 1995, and have worked with two large packs of wolves in a research and education facility, along with a heard of bison, and several foxes. I homeschool, have run a girl scout troop and love people. I have honed my customer relations skills in a variety of positions. I can successfully accommodate all types of situations and all types of people. The following are quotes from former customers, employers and coworkers.

CUSTOMER QUOTES “I prefer to only speak with you because no matter how horrible I think the situation is, you always fix my problem and do it while making me feel calm and like everything will be ok. I get off the phone feeling much better.” -Client Quote “Your online training sessions hit the nail on the head. I have seen lots of trainings in my time and yours are the absolute best.” -Client Quote “I am asking you because I know that if I ask you to do it, it will get done.” -Quote from a boss. “It's professionals like you that make people like me better at what we do.” – Client Quote “You are the most organized person I know!” – Client Quote “She is a joy to work with.” – Client Quote “… shown her willingness to go above and beyond the call when time was short and the needs were great.” -Client Quote Thank you for your time and I look forward to hearing from you!

Sincerely,

Heather Michel www.micheltraffic.com



Work History 2007 – Present Owner and Employee; Michel Traffic Services

Traffic Director, Business Manager, Operational Consultant, Efficiencies Consultant and hiring consultant for various radio stations around the country including Cumulus Media, NRG, WRD Entertainment, Legend Communications, Cherry Creek Radio, Manning Broadcasting, Boss Radio Network, Marc Radio, Cherry Creek Radio, Taos Broadcasting, Town Square Media, and others. I have extensive knowledge of Marketron, VT, DeltaFlex, Natural Logs, and Dave Scotts Radio Traffic.

2012- 2017 Cherry Creek Radio Traffic Director for 6-15 stations for various markets. Specialized in creating efficient work flows, cleanup of the traffic systems and improving performance of those around me.

2002-2007 Software Customer Support & Training Specialist; Marketron Broadcast Solutions telephone and online technical support. Created and coded VB application. Provided in house second level technical support. Customer Support, Advanced support. technical and procedural software consulting. Created and taught recorded and live online trainings. Authored and implemented in house training system. Authored, coded and edited the client newsletter. Wrote help documentation. Co-created a complete in-house documentation system. Translated documents and training materials into Spanish. 1999-2002 Defined Contribution Analyst; Standard Insurance Company

Analyzed and administered 401k plans. Evaluated and processed loans, distributions and hardships. Quality Assurance, government compliance testing, draft 5500’s, quarterly statements and employer reports. Successfully passed RPF-1 and RPF-2 (ASSPA tests). Also participated in Testing and Development teams.

1998-1999 Group Policy Representative; Standard Insurance Company Prepared and processed billing statements for Life, AD&D, disability and dental insurance, conducted audits, answered 800 line, resolved client billing issues.

1998 -1999 Receptionist; Raleigh Hills Veterinary Clinic 1996-1998 Customer Service; Powell's Travel Store 1995-1996 Veterinary Assistant & Receptionist, Northwest Veterinary Hospital 1995-1996 Customer Service; Blockbuster Video 1995-1995 Research Assistant/Tour Guide; Wolf Park 1993-1995 Laboratory Assistant; Stephens College

Education 1995-2000 Post Bac & Graduate work in Biology, Portland State University (GPA 3.8) 1993-1995 B.S. Biology, B.S. Spanish, Stephens College (GPA 3.84) 1993-1993 Study Abroad, Semester In Spain Program (GPA 3.8) 1991-1992 A.A. Liberal arts, Metropolitan Community (GPA 3.89) AFFILIATIONS:

� Phi Theta Kappa � Traffic Directors Guild of America � Mortar Board

ADDITIONAL SKILLS I am experienced with all major operating systems (Windows, Apple and Ubuntu). I am also experienced with the following software: Open Office, Libre Office, Microsoft Word, Microsoft Excel, Powerpoint, Outlook, Evolution and GroupWise. I have worked extensively via Logmein, GotoMeeting, GoToMyPC, Remote Desktop and VPN. I have worked with most traffic software on various platforms.



Letter of Recommendation #1: To: Future Employer Re: Heather Michel It is my privilege to provide a character reference for Heather Michel whom I have known as a co-worker and friend for five years. As a co-worker in providing Customer Support/ Training, Heather is highly competent, hard working, and reliable. When my primary duties as an on site trainer limited the time I had available to research a solution to resolve a client issue Heather was always willing to take on the extra task of troubleshooting and testing options in our software to ensure the client was taken care and received the best solution possible. I counted on her knowledge and service orientated attitude to assist me in the field. Heather never let me down. Heather’s patience with difficult clients is unequaled. During our time of sharing office space I had the opportunity to listen to Heather while she worked with clients on the phone or during web training. Frequently these sessions were with clients other support reps avoided due to the difficulty personalities represented. Heather always rose to the occasion; through her patience and ability to communicate ideas clearly and confidently, she converted these clients to some of our strongest users and loyal customers. Recently I was given the task of training the local Customer Support team in new software. Heather was the first to embrace the changes and quickly became the lead support person for that software in our Reedsport office. Very quickly she gained knowledge of the new product to the point of assisting me in the training of her peers. She was also the leader in developing and implementing web training for this product. She took on these additional duties without losing her effectiveness in her previously assigned duties. The day we lost Heather Michel to our company due to a merger was a day of loss. I have full confidence the day you hire Heather will be a day of great gain for your organization. If I can provide further information, please contact me at the email address below. Sincerely, Carrie Simmons Training/Implementation Specialist Marketron Broadcast Solutions [email protected]



Letter of Recommendation #2: June 28, 2007 To whom it may concern: In my current position in marketing and former position as Programming Department manager for Wicks Broadcast Solutions, I have had the pleasure of knowing Heather Michel for the last five years. She has been a tremendous employee and an asset to our company. I would like to take this opportunity to briefly explain her qualifications and my recommendation of her. At WBS (now called Marketron), her responsibilities included: • answering customer service calls relating to operational issues with the software system we sell • performing in-depth software demonstrations on all Wicks products for clients of all sizes • conducting various types of online trainings for such clients at CBS Radio, Entercom, Salem Communications and other large companies in the radio industry • building a comprehensive online class database of over 80 recorded and live classes • training in house staff • coding and publishing a corporate newsletter with distribution to more than 5000 clients • Assembling a comprehensive internal documentation system for customer service to use in their daily activities • translating software documentation from English to Spanish as needed • writing and proofing documentation for distribution to clients as needed Heather effectively balanced her workload at all times while maintaining good rapport with co-workers and clients alike. I know the term is often over-used but Heather truly fits the bill as a "team player". As you can see from the number and variety of duties listed above, Heather is willing to do whatever it takes to help the company in any way she can. Heather has done an excellent job and I would highly recommend her for any position in your company. Sincerely, Bob Leighton Marketron Broadcast Solutions [email protected]



Letter of Recommendation # 3:

June 1, 2007 Heather Michel came to work in the Customer Service department of Wicks Broadcast Solutions in March, 2002. Heather quickly showed her value to the team. She proved to be outstanding at learning new technology and mastering software and Internet tools to improve the productivity of the department and the image of the company overall. Heather is both intelligent and well-organized. She learned all our company’s software products and became the main point of reference for secondary level of support for many of them. She worked with radio groups in both large and small markets. Each site had its own requirements and Heather was able to adapt and tailor her approach to each market and each person within a customer’s organization. She also had special skills that enhanced the output of customer service. She knows Spanish and could interact with our Hispanic customers in whichever language was most comfortable for them. She learned HTML protocols and developed a monthly eNewsletter for our customer base. Perhaps the most impressive of Heather’s accomplishments was that she developed an online training program for our customers. She pre-recorded many standard training sessions and she offered “live” online training. This greatly enhanced the value of our products. In May, 2007, our company went through a severe restructuring and many positions were eliminated. Sadly, Heather’s position was one of those eliminated. I would gladly rehire Heather if her position became available again. She was a tremendous asset to our company and also will be an asset to any organization she joins. Regards, Ronald R. Wilson Customer Service and Training Manager Wicks Broadcast Solutions 800-547-3930



Letter of Recommendation # 4

December 10, 2007 To Whom It May Concern, This personal letter of recommendation is for Heather Michel. I worked with Heather for several years at the same company once called CBSI, then Wicks and later Marketron Broadcast Solutions. Heather always conducted herself in a professional and timely manner in dealing with our thousands of customers and sites. I did not work in the same office with Heather but I worked along side her remotely handling sometimes difficult situations with clients. Heather is very good at what she does; she always took the time to understand the client’s needs and addressed them quickly and efficiently. I feel that any company that chooses to employ Heather will be getting a valuable resource and dedicated employee. Feel free to contact me if you have any questions. Sincerely,

Bob Meadows Regional Account Manager Marketron Broadcast Solutions Direct Line: 830-896-5348 Fax: 770-234-5136 Email: [email protected]



Letter of Recommendation # 5 To Whom it may Concern From: Western Slope Communications 751 Horizon Court Suite 225 Grand Junction, Co. 81506 Re: Heather Chana Michel I am writing this letter in regards to Heather Michel. During the time we spent working together at Western Slope Communications, Heather had repeatedly shown her willingness to go above and beyond the call when time was short and the needs were great. She never let the team down and she will be missed. She has been a valuable member of the staff for the entire time she has been here, even helping train new office personnel in their jobs and how it relates to the job she did for us in the Traffic Department here. I feel Heather would make an excellent addition to any staff, and should you need anything further from me, please feel free to contact me. My phone number is (970) 241-6460 and my email is [email protected] Sincerely, Merle G. Allen Station Manager Western Slope Communications 751 Horizon Ct. #225 Grand Junction, Co. 81506

Download - Resume heather michel 01.2017

Top Related