Cheryl Hart2563 Witchtree Rd. Greenville, MS 38701[Home] 662-378-9943 [Cell] 662-347-9092

cherylynn@suddenlink.net

Professional SummaryHighly enthusiastic and qualified customer service professional with over 37 years in fast paced customer service client interface experience. Personable and professional under pressure.

Core StrengthsStrong organizational skills Large cash/check deposit expertActive listening skills Customer service expertSeasoned in conflict resolution Telecommunication skillsExceptional communication skills Energetic work attitudeFax machine PC/keyboardMicrosoft Word/Excel

Work ExperienceSuddenlink Communications-Greenville, MS Jan. 1978 to July 2015Customer Service RepresentativeGreeting customers and ascertain what each customer wants and needPolitely assisting customers in person and via telephone Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficientlyAssisted in the managing of the company database and verified, edited, and modified customer informationProcessing NSF checks, drafts, and credit card paymentsProcessing District Attorney forms for collection of NSF checksLead Customer Service RepresentativeOpen and close the office and vaultApprove and apply any needed customer adjustmentsQuality control all work orders entered into the data base

Belk Department Store-Greenville, MS 1996 to 2015Cash Office/Customer Service

Education

High School DiplomaGreenville High School-Greenville, MS 1976

Virginia College Online CurrentHealthcare ReimbursementAssociate of ScienceExpected Grad Date Sept 2016

AccomplishmentsResponsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Handled high volume sales with cash, check, and credit card transactions, balancing cash drawer at the end of the day with 100% accuracy rate.

Earned management trust by serving as Lead Customer Service Representative/Key holder, responsibility of opening and closing the business, and vault.

Earned trust to perform the duties of management when office manager wasout.

References

References are available upon request