Recreation and Parks
Training and Development
A Model for Taking the Leadin Operational Training for
Today and TomorrowPresentation to Ontario Parks Association,
September 2010
Leading Operational Training for Today and Tomorrow
Development of this Training and Development Modelcan be compared to planning and participating in a Race.
Recreation and Parks services is driven by legislative requirements, industry standards and City of Mississauga policies, procedures, best practises
82 Legislative Acts affect Parks Services (with numerous corresponding regulations)
Our emphasis is on due diligence and to develop a standard/base of common knowledge in the workplace
We focus on “job specific” training and not to conflict with Human Resource training or professional development
Outputs of this unit reflect CSA - Controlled Self Assessment – imperative that we assess risks of all types and ensure training
We support HR training initiatives that need to be rolled out when/where feasible
Leading Operational Training for Today and Tomorrow
Controlled Self Assessment (CSA)
Need for programs that :
“Say What You Do”
“Do What You Say”
“See That It’s Done”
Legislative Compliance/Organizational Capacity
Leading Operational Training for Today and Tomorrow
Leading Operational Training for Today and Tomorrow
Strategic Priority
Recruitment and Engagement Strategy:
Objectives:
Develop and sustain a skilled and knowledgeable workforce
Ensure that skilled and talented staff are valued, supported and committed
Leading Operational Training for Today and Tomorrow
T&D Model – Developmental Process Establish Advisory Committee
Develop requirements
Conduct a needs analysis of workforce comparing training requirements and level of compliance – core, essential, special interest
Approval of requirements through levels in division
Identification and approval of a training plan
Immediate training needs
Long term needs
Leading Operational Training for Today and Tomorrow
T&D Model – Developmental Process Cont’d Develop training modules
Establish tracking system for requirements (People Soft Data Base/SAP)
Implementation of Training (conference style, ad hoc, electronic learning, self directed)
Inputting of data
Sustain training needs
Training and compliance tied into PMP (technical knowledge)
Audits conducted on training compliance
Leading Operational Training for Today and Tomorrow
Training Needs Identified = Increased accountability and responsibility Training Sessions Offered = Staff feel supported – efficiency in training
Resources Identified = Staff feel supported and lends
for training flexibility (on-site)
Program Identity = Fosters pride in training
Essential Components Creating Success
Leading Operational Training for Today and Tomorrow
Internal Instructors = Utilizes workforce knowledge,
ability for custom designed practical training sessions
High Satisfaction Level = Increased staff morale > leadership roles = Repeat participation in
sessions
Cost Avoidance = Savings to the Corporation
Innovative = Motivating for staff
Training Conducted = Quality Services for staff and public
Essential Components Creating Success continued
Leading Operational Training for Today and Tomorrow
Guiding Principles Strong Consultation process and staff involvement to
determine requirements, develop content, deliver training
Effective Advisory Committee with minimal effort for greatest gain
Build on strengths of previous work
Recognition Program
Decisions based on majority, exceptions inevitable
Inter-departmental Cooperation
Inter-municipal Cooperation
Leading Operational Training for Today and Tomorrow
Results Support training of 2,676 full and part-time staff
ensuring customer confidence, contributing to a safe workplace, and ensuring due diligence
Training conducted in 124 courses with 3,199 participants in 2009
6 conferences and an average of 28 ad hoc sessions per year
An average of 168 staff are utilized as instructors annually
2010 – 187 summer staff in Parks Training done at central location and depots, on-line,
self-directed learning Evaluation of training yields high satisfaction level
(96.5% rate sessions as acceptable or exceeding expectations)
Cost Avoidance estimated at $403,518 per year
Leading Operational Training for Today and Tomorrow
Developed Protocol Requirements > Approved by Supervisors, Managers,
Recreation and Parks Leadership Team
Modules Developed > Approved by Advisory Committee > Supervisors & Managers > Health and Safety Committee for Equipment > sometimes to RPLT
Training Dates/Topics > feedback from Adv Committee
Training > Supervisors Signature Required
Documentation > Sign-off form signed by instructor, employee, supervisor
Parks Supervisor also retains a binder on site with records
Leading Operational Training for Today and Tomorrow
Cost Avoidance Summary Per Year (T&D Only)
Perceived External Costs $650,996
Fixed Costs $247,478
Net Cost Avoidance $403,518
Cost Per Participant $77
External Costs Based on $200/participant except ORFA and CPO
Fixed Costs – FT Salaries & ORFA Partnership and Operational Expenses for Training
Does not include ongoing support for external training with organizations (PRO, CPRA, OLA, OPA, etc.)
Leading Operational Training for Today and Tomorrow
Four Segments of Training for Seasonal Staff:
1. Introductory/Sign-On Session
2. Independent learning – must complete quiz and sign-off
3. City Wide Training
4. Site Specific
Leading Operational Training for Today and Tomorrow
1. Introductory/Sign-On Session
Introduction by Health and Safety Specialist and Parks Supervisor
Hiring documentation (forms, criminal record search, etc.)
Receive Independent Learning Package
Leading Operational Training for Today and Tomorrow
2.0 Independent learning
Receive handout of 20 resources when signed-on: Employee Health and Safety Vehicle Safety Guidelines Employee Safety Guidelines Respectful Workplace Policy Back Owner’s Manual Reporting Workplace Accidents SunSmart Your Safety Matters We’re Working Together WHMIS
Leading Operational Training for Today and Tomorrow
2.0 Independent learning cont’d
Lateness and Absenteeism Policy Guidelines for Inclement Weather Fact Sheet on Engine Idling Young Worker Awareness West Nile Virus Info Sheet Standard of Behaviour Policy Conflict of Interest Policy Cell Phones and Electronic Devices Combatting Distracted Drivers Workplace Violence Policy
Leading Operational Training for Today and Tomorrow
2.0 Independent learning cont’d
Read material
First day of work complete quiz
Employee and supervisor sign-off
Sign-off form sent to HR and kept on-site
Leading Operational Training for Today and Tomorrow
3.0 Seasonal Staff City Wide Parks TrainingOne Day for New Staff, Half Day Returning Staff
Parks 21-Two Way Fuelling city vehicles MTO Hours of work Bill 118, MOL Respectful Workplace Accessibility Bill C-45 WHMIS
Leading Operational Training for Today and Tomorrow
4.0 Site Specific Training with sign-off Refresher on Safety Matters Basic Equipment Operation
String Trimmer Backpack Blower Rototiller Zero Turn Kubota Conventional Kubota Additional specific equipment (Mad Vac, Garbage
Truck, Tractor, etc.)
Leading Operational Training for Today and Tomorrow
Continuous Improvement
Fall 2010 review Training Manual update Handouts, independent learning for staff Greater consolidation of training city-wide Improved resources for supervisory staff/lead hands