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REACH YOUR 2021 BUSINESS GOALS WITH DIGITAL MARKETING
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Meet the Presenter
President of LaFleur Marketing
lafleur.marketing
Chip LaFleur
• Michigan-based digital marketing agency
• 20+ years in digital marketing
• Trial Guides book on digital marketing to be published
in Fall 2020
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BRANDING
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Defining Your Brand
• What does your business excel at?
• Who is my ideal customer or client?
• How do I want my clients to feel when they interact
with or think about my business?
• What do I want someone’s first impression
of my business to be?
• What makes my company unique?
• How are my competitors branding themselves, and
what needs are they
failing to address among our potential
customers/clients?
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Brand Consistency Is Essential
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Consumer Approval of Brand Activities
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Anticipated Consumer Behavioral Changes
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SOURCE: 2015 Avvo survey of roughly 900 legal consumers
Let’s Talk About Reviews
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WEBSITE
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A website should be two things:
FUNCTIONAL
FINDABLE
Website: Foundation
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Buy a domain
Basic hosting vs. managed hosting?
Imagery and design
Content Management System (CMS)
Website Essentials: Getting Started
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Building Essentials:
Website Essentials: Building a Site
Sitemap
Plugins
SSL certificate
Google Analytics
Site responsiveness
Contact form
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Chat option
Ongoing maintenance
URL structure
Core Web Vitals
ADA Compliance
Can we make the layout be more like to-do lists with checkboxes?
Also, for any platforms mentioned, we can use their logos within the
design: WP Engine
Website Essentials: Considerations
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Google Analytics
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Core Web Vitals
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Remove any unnecessarily third-party scripts
Upgrade your web host
Set up lazy loading
Remove large page elements
Minify your CSS
Improve Your Site’s LCP
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Improve Your Site’s FID Scores
Minimize (or defer) Javascript
Remove any non-critical third-party scripts
Use a browser cache
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Simple Things to Minimize CLS
Use set size attribute dimension for any media (video, images, GIFs infographics etc.)
Make sure ads elements have a reserved space
Add new UI elements below the fold
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Page Speed Insights
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CONTENT MARKETING
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Content Marketing
• Content marketing aims to reach your community, engage with
your readers, and convert them into clients.
• Content marketing is often associated with Search Engine
Optimization (SEO) and Search Engine Results Pages (SERP).
• SEO is the practice of adjusting your website, web pages, and
other website strategies so your website will rank higher on
SERPs.
• SEO is an ongoing, strategic process. It is not effective or
recommended as a standalone strategy.
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YEAR-OVER-YEAR
2018525.2% increase in
organic traffic
2019124.5% increase in
organic traffic
202048.9% increase in
organic traffic so far
+525.2%
+124.5%
+48.9%
Crosley Law Organic Growth
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It's original and engaging
Informative and answers your readers' questions.
Focuses on a single keyword or query
Considers your target audience's unique needs and concerns
Uses language that your key demographics will understand
Demonstrates your expertise
Is posted on a regular basis
Includes citations or references
What Makes Content Great?
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Create an editorial calendar
Publish high-value content (800+ words)
Post consistently (2-4 times per month)
Perform ongoing keyword research
Focus on attainable, long-tail keywords
Eighth- or ninth-grade reading level
Blog Best Practices
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Post Date
Author (if you’re not the sole author)
Working Title (or at least a descriptive idea to the content)
Publication location (is this a post for your blog, a guest blog, etc.)
Status
Category
Keywords
Call to Action (Is there a specific and measurable action you want to see from this topic)
Notes
What Does an Editorial Calendar Look Like?
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Source: https://www.cisco.com/c/en/us/solutions/collateral/service-provider/visual-networking-index-vni/white-paperc11-741490.html
Content Marketing: Video
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Editorial calendar
Rule of thirds
- Your firm and staff
- About the community
- Your content
Use text, graphics, photos, or video to drive engagement
What should you do about comments?
- Respond to each comment regardless
if it is positive, neutral, or negative
- Do not delete comments unless there is
profanity or private details of a case
Content Marketing: Social Media Best Practices
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Year-over-year, 2018 over 2017
Client Example: Organic Digital Marketing Results
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• Organic Traffic
• Conversion rate
• Bounce rate
• Time on page
Website and Content Marketing
Key Performance Indicators
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• Impressions
• Reach
• Engagement
Social Media
Key Performance Indicators
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AUTOMATION
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Marketing automation drives a 14.5% increase in sales productivity and a 12.2% reduction in marketing overhead.
63% of survey respondents indicate that the ability to set measurable objectives for each of their campaigns is the biggest value of driver of marketing automation.
- Nucleus Research
- Gleanster
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Nurture Leads With Email Automation
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Email Automation Delivers Reliable, Fast Responses
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Nurtured leads produce, on average, a 20% increase in sales opportunities versus non-nurtured leads.
- DemandGen Report
Businesses that use marketing automation to nurture prospects experience a 451% increase in qualified leads.
- The Annuitas Group
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After noticing heavy volumes of traffic to their online store without many sales to show for it, Dell leveraged behavior analysis. Creating new ads based on customers’ web histories, products viewed, and products left in web shopping carts resulted in a 70% increase in click-through rates and 300% higher conversion rates.
https://www.wordstream.com/blog/ws/2017/08/28/behavioral-segmentation
Personalizing the Customer Journey
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Ascend2 “Marketing Automation Trends Survey” (2016).
Useful Metrics for Measuring Automation Performance
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• Open rate
• Clickthrough rate (CTR)
• Bounce rate
• List growth rate
Email Marketing
Key Performance Indicators
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PAID ADVERTISING
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Search Trends
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**March 2020 vs April 2020
Pay-Per-Click (PPC) Trends
• For “Divorce Attorney,” a 200% increase
in conversions and 33% decrease in
cost/conversion
• ”Divorce Lawyer” has seen 66% increase
in conversions and 50% drop in
cost/conversion
• PI and accident attorney searches have
seen a 32% decrease in the average cost
per click
• “Estate planning” conversions have
increased by 600% with an 85%
decrease in cost/conversion
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Unexpected consequences of PPC spend reduction
Pay-Per-Click (PPC) Trends
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Traction from paid ads can take 3-6 months.
BE PATIENT
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• Clicks
• Cost per conversion
• Clickthrough rate (CTR)
• Cost per click (CPC)
• Conversion rate
• Quality Score
Paid Advertising
Key Performance Indicators
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SECURITY
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https://www.fundera.com/resources/small-business-cyber-security-statistics
Small Businesses Can’t Afford to Risk a Data Breach
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From clicking on links in a phishing scam to exposing information in their emails, employees
create most DATA BREACHES.
Cost of a Data Breach Report: 2019. IBM. Retrieved from https://www.ibm.com/downloads/cas/ZBZLY7KL?_ga=2.113390979.587754767.1592229710-1632221746.1578927108
People Are a Top Security Challenge
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Solution: Proactive Employee Training
• Empower your employees and help them identify potential risks in advance
• Use a training program like Sophos, Rapid7, or KnowBe4 to train employees on how to respond to direct
attacks to email
• Security and phishing training is surprisingly affordable and can save you millions by preventing a data
breach
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Cost of a Data Breach Report: 2019. IBM. Retrieved from https://www.ibm.com/downloads/cas/ZBZLY7KL?_ga=2.113390979.587754767.1592229710-1632221746.1578927108
Password Reuse and Cracking Tools
PASSWORD REUSE IS COMMON AND CAN LEAD TO SIGNIFICANT VULNERABILITY
PASSWORD CRACKING TOOLS CAN IDENTIFY AN 8-CHARACTER CREDENTIAL IN 2.5 HOURS OR LESS
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Weinert, A. (2019, July 9) .Your pa$$word doesn’t matter. Microsoft. Retrieved from https://techcommunity.microsoft.com/t5/azure-active-directory-identity/your-pa-word-doesn-t-matter/ba-p/731984
Solution: Multifactor Authentication
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No Matter Your Business Size
GET STARTED NOW:
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Priorities:
• Implement strong foundational strategies and tactics, focusing
on your core website, branding, client experience, and
reviews
• Claim all social media profiles and populate with correct
information
• Set up simple email automation using a free platform
Considerations:
• What your time is worth?
• Where your expertise is best used?
• How will you manage your schedule?
Getting Started – Do It Yourself
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Priorities:
• Focus on big-picture strategy and direction
• Ensure brand consistency across all platforms
• Use email automation to enhance the
client experience
• Create gated content
Considerations:
• What is the true cost of hiring staff?
• Will you have expertise limitations?
• Likelihood of employee turnover
Getting Started – Hire In-House Staff
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• Comprehensive marketing services
• Faster results
• Experience with similar industries
• Access to tools and platforms
• Complements in-house staff
Getting Started – Hiring an Agency
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• Committed to your growth and success
• Interested in a long-term relationship
• Offers references
• Provides realistic timelines and responses
• Access to leadership
• No clear reporting
• Lack of billing transparency
• No experience in your industry
• Ugly agency brand and assets
• Hoarding assets
• Questionable reputation
Red FlagsAgency Best Practices
Finding the Right Agency for Your Business
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Q&A