Ramping up levels of productivity
by Toronto Training and HR
September 2013
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CONTENTS5-6 Definitions
7-8 Managing productivity9-11 Factors that affect productivity12-14 Enablers of productivity15-17 Measuring productivity18-20 Productivity for IT workers21-22 Varying the hours23-24 Does weather affect productivity?25-26 Impact of social media27-28 Impact of organizational culture29-30 HR practices31-32 Retaining high producers33-35 Participative leadership36-38 Raising the game39-42 ‘Good work’43-44 When do employees work hardest?45-49 Productivity in Canada50-51 Conclusion and questions
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Introduction
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Introduction to Toronto Training and HR
Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking10 years in training and human resourcesFreelance practitioner since 2006The core services provided by Toronto Training and HR are:
Training event designTraining event deliveryReducing costs, saving time plus improving employee engagement and moraleServices for job seekers
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Definitions
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Definitions• Productivity• High productivity• Low productivity• Output
• How important is productivity to employers based in the GTA?
• And what about entrepreneurs across Canada?
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Managing productivity
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Managing productivity• Awareness• Checking• Recognition• Challenge
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Factors that affect productivity
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Factors that affect productivity 1 of 2
• Work environment• Office design
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Factors that affect productivity 2 of 2
• Direction and guidance• Support• Skills, communication and
information• Resourcing• Integration• Outside the workplace
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Enablers of productivity
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Enablers of productivity 1 of 2• Strategic leadership of
people, processes, structures and systems
• Healthy workplace cultures that support productivity
• An entrepreneurial mindset with partnerships and practices that drive focus on customers and results
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Enablers of productivity 2 of 2• High performing leaders
and teams who engage people to work smartly on the right priorities-whilst building capability, and having fun
• Innovation and creativity
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Measuring productivity
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Measuring productivity 1 of 2• Traded variables• Non-traded variables• Physical production process• Labour quality process• Return on human capital
investment• Revenue per employee• Profit per employee
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Measuring productivity 2 of 2• Hospitality sector• Kitchen staff• Sales per person-hour• Covers per person-hour• Mishaps per hour• Mishaps percentage• Shift productivity chart• Server productivity chart• Service system chart
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Productivity for IT workers
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Productivity for IT workers 1 of 2
• Pulling information that exists in different files and formats together in one document
• Dealing with problems and time-consuming tasks that arise with paper documents
• Searching for but not finding documents
• Recreating documents because the current or the right version can’t be found or is lost
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Productivity for IT workers 2 of 2
USING MOBILE TECHNOLOGY• Use of email and calendar• Review documents• Send a document• View own documents• Comment on document• Create/edit documents• Fill/submit form• Approve forms/documents• Sign documents
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Varying the hours
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Varying the hours• Standard part-time
increase motivation and reduces absenteeism
• Cyclical part time allows employers to manage peaks and troughs in demand more efficiently
• Shift-based part-time might extend firm operating hours, leading to a more intense use of capital
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Does weather affect productivity?
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Does weather affect productivity?
• Rain• Temperature• Visibility
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Impact of social media
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Impact of social media• Enterprise social networks• Consumer social networks
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Impact of organizational culture
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Impact of organizational culture
• Values and beliefs, both implicit and explicit
• Reputation• Quality of people, in
particular their leadership and collaborative capabilities
• Participation, communication and recognition
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HR practices
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HR practices• Inducement practices• Expectation practices
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Retaining high producers
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Retaining high producers• Allow them to experiment• Praise their efforts• Reward extra productivity• Give them opportunities to
recharge
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Participative leadership
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Participative leadership 1 of 2• Principles of participative
leadership• Performance improves in a
participative environment• Leaders who are
empowering achieve more than leaders who are not
• Innovative behaviour increases
• Group decisions lead to higher quality decisions than decisions which are imposed
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Participative leadership 2 of 2• Participation is a lever that
creates job satisfaction• It also leads to a higher
intrinsic motivation• In addition it results in
increased feelings of justice and fairness
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Raising the game
High Producers
Top 16%
Average ProducersMiddle 68%
Poor ProducersBottom 16%
60%60%-20%
Raising the game 1 of 2
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Raising the game 2 of 2 • Unskilled/semi-skilled level• Skilled workers• Management/professional
employees
• Salespeople
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‘Good work’
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‘Good work’ 1 of 3• Job security• Equal and fair share of
production results• Worker co-determination• Collaborative work
organization• Skills and competence
development at all levels• Recurrent
education/lifelong learning
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‘Good work’ 2 of 3• Flexible and employee-
friendly working hours • Work place equality and
social inclusion• A healthy and risk-reducing
work environment
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‘Good work’ 3 of 3• Ensuring career and
employment security• Maintaining and promoting
the health and wellbeing of employees
• Developing skills and competences
• Reconciling working and non-working life
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When do employees work hardest?
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When do employees work hardest?
• When they have job pride• When they find their jobs
interesting and meaningful• When they are recognized
for their work and benefit from the work they have accomplished
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Productivity in Canada
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Productivity in Canada 2 of 4• OECD 2011• The productivity gap with
the US• How the provinces
compare• Standard of living• Risk avoiders and risk
takers• Newcomers to Canada• Research and development• Government incentives• Businesses, government
and academia
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Productivity in Canada 3 of 4AREAS TO FOCUS ON• Business leader risk
aversion• Inefficient and insufficient
support for innovation• Lack of risk capital for
start-up companies• Chronic under-investment
in machinery and equipment
• Sheltering of the Canadian economy
• Increasing competition for human capital
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Productivity in Canada 4 of 4RECOMMENDATIONS• Accommodate• Co-locate• Educate• Facilitate• Incubate• Innovate• Populate• Update
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Conclusion and questions
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Conclusion and questionsSummaryVideosQuestions