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There were four groups of people named:
◦EVERYBODY
◦SOMEBODY
◦ANYBODY
◦NOBODY
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There was an important job to be done and EVERYBODY was asked to do it…
EVERYBODY was sure that
SOMEBODY would do it…
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ANYBODY could of done it, but
NOBODY did it!
SOMEBODY got angry about that,
because it was EVERYBODY’s job!
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EVERYBODY thought that
ANYBODY could do it, but
NOBODY realised that
EVERYBODY wouldn’t do it
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It ended up that EVERYBODY
blamed SOMEBODY when
ANYBODY could of done
what NOBODY did…
….sound familiar?
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It is a 6SIGMA business and communication improvement tool
A tool to help us plan who does what and when
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To help prevent the major causes of conflict and frustration in most organisations
◦ Poor communication
◦ Misunderstanding
◦ Lack of information
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Helps determine:
◦ what activities, functions
and tasks must be done
and who must do them
It is a charting process to help:
◦ identify, plan, manage and complete jobs
It is highly participative
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To some up, some common pitfalls:
◦ Nobody does the job
◦ Too many try to do it
◦ There is confusion over roles
◦ Someone ends up doing everything
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Needs to be done so that:◦ Agreement is reached on what jobs need to be
done
◦ Accountabilities are defined and agreed
◦ Communication is improved
◦ Duplication of effort is avoided
◦ Jobs are done properly, on time
◦ Finger pointing and stress are avoided
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Responsible
Accountable
Consulted
Informed
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The individual(s) who actually do the job
The degree of responsibility is defined by the accountable person
Responsibilities can be shared
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The individual who is ultimatelyaccountable◦ their neck is on
the line if the jobisn’t done!
They have the power of veto
Only one “A” can be assigned to an activityor decision
Can delegate the “R”
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The individual(s) who need to be consulted prior to a final decision or action being taken
This is TWO-WAY communication
Consulted may not have a direct part in the task but is impacted by its completion
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The individual(s) who
need to be informed
after a decision or
action is taken
This is ONE-WAY
communication
Input from the informed party is not necessary – buy they will need to know
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Improved:◦ Teamwork
◦ Cooperation
◦ Communication
◦ Productivity
Less:◦ Frustration
◦ Duplication of effort
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A process which can be used in a:
◦ Formal manner Instructions, guides, examples and templates available
◦ Informal manner Just remember who should be responsible, accountable,
consulted and informed
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Give me a…
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Give me a…
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Give me a…
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Give me a…
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Put them together and what do they spell
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Author’s Contact Details Name : Lawrence (Laurie) Phillips E-mail: [email protected]
http://au.linkedin.com/in/lawrencephillips Go to www.businessmeccanica.blogspot.com to
download a FREE RACI Excel Spreadsheet template