Download - Quality unit 2012
Quality Unit BSBPMG505A Manage
project Quality Diploma Project Management
Captain Cook CollegeSharon Boyle
Presentation –An overview of Quality Management
Check everyone has completed Cost◦ SB CMP started last week & finish tomorrow◦ Today & Friday – completed cost Friday 23 August
Come and SEE me individually if there is a problem
Today
http://www.youtube.com/watch?v=3HcTnZn_jOw&feature=endscreen
Why bother with quality?
Tell me why should we bother?
1. Determine quality requirements 2. Implement quality assurance
processes 3. Implement project quality
improvements
The unit structure
Quality objectives◦ negotiated trade-offs between cost, schedule and
performance◦ requirements from a higher project authority◦ requirements from the client and other
stakeholders◦ those quality aspects which may impact on
customer satisfaction
1. Determine quality requirements
Quality management plan includes◦ authorisations ◦ responsibilities for quality control◦ continuous improvement◦ established processes◦ quality assurance
Documentation
benchmarking brainstorming charting processes control charts defining control flowcharts group work activities processes that limit and/or indicate variation undertaking benefit/cost analysis
◦ & lots more which are project specific
Methods, tools & techniques
http://www.youtube.com/watch?v=oq1Zi_V4KyE
ISO 9001
On-going through out project Causes identified recommend actions Quality control
◦ monitoring conformance with specifications◦ monitoring of regular inspections by internal or
external agents◦ recommending ways to eliminate causes of
unsatisfactory performance of products or processes
2. Implement quality assurance processes
Review processes ◦ implement agreed changes ◦ throughout the project life cycle ◦ ensure continuous quality improvement
Review project outcomes against performance criteria
Assess the effectiveness of quality management processes and procedures
Identify and document lessons learned Recommend improvements
3. Implement project quality improvements
http://www.youtube.com/watch?v=u-5C72-bgyU
A word from Trudy
http://www.youtube.com/watch?v=u-5C72-bgyU
Another word or two from Trudy
Let’s talk about the balance of the day. Options – everyone needs to be doing
either: Reading the notes re Quality Management
in preparation for assessment items OR Completing Cost
Assessment: the bit you do
To complement the fishbone diagram, you can use Pareto diagrams.
Fishbone or Ishikawa shows relationships – root &
Pareto diagram shows the size of the various issues/problems & where to focus effort for greatest reward.
A Japanese fish Vs an Italian sociologist
A Pareto diagram is a simple bar chart that ranks related measures in decreasing order of occurrence
Vilfredo Pareto ◦ Italian economist and sociologist ◦ study in Europe in the early 1900s on wealth and poverty.
His findings included◦ wealth was concentrated in the hands of the few and ◦ poverty in the hands of the many. ◦ significant few things will generally make up 80% of the
whole, ◦ the trivial many will make up about 20%.
Pareto: significant few vs trivial many or 80/20 rule
Pareto:Significant few Vs the many
Ishikawa:root cause relationships
Thursday 30 August –◦ Intro & reading notes ◦ Tidying up the last of Cost◦ Starting assessment items 1 & 2.
Friday 31 August ◦ Complete
Assessment Item 1. Assessment Item 2.
Written/Oral – do the replacement questions New Project - do NOT do existing project in LMS Next week – 6 & 7 September
◦ the impact of variations on Quality ◦ New Project assessment
Proposed timeframes for Quality Unit
Today’s lesson plan
Why important? What can go wrong? Relationship to other aspects of project
management?
Changes or Variations
The establishes an orderly and effective procedure for ◦ tracking the submission, ◦ coordination, review, evaluation, ◦ categorization, and ◦ approval for release of all changes to the project’s
baselines.
Change Management process
Element Description
Date The date the CR was created
CR# Assigned by the Change Manager
Title A brief description of the change request
Description Description of the desired change, the impact, or benefits of a change should also be described
Submitter Name of the person completing the CR Form and who can answer questions regarding the suggested change
Phone Phone number of the submitter
E-Mail Email of the submitter
Product The product that the suggested change is for
Version The product version that the suggested change is for
Priority A code that provides a recommended categorization of the urgency of the requested change (High, Medium, Low)
Start the process
Priority Description
High <Insert the definition the project assigns to a high priority CR>
Medium <Insert the definition the project assigns to a medium priority CR>
Low <Insert the definition the project assigns to a low priority CR>
<priority> <Insert the definition the project assigns to this level of priority CR>
Assign the priority
Type Description
Scope Change affecting scope
Time Change affecting time
Duration Change affecting duration
Cost Change affecting cost
Resources Change affecting resources
Deliverables Change affecting deliverables
Product Change affecting product
Processes Change affecting process
Quality Change affecting quality
Change requests are evaluated and assigned one or more of the following change types:
Variations must be completed which show The impacts on the project and the
appropriate actions. The appropriate documentation which has
been completed for the example variation. A summary of the variation approval and
documentation process.
Master of Ceremonies suddenly taken ill two weeks before event and will not be available for the event. A strong suggestion from Councillors to get a professional.
The Council access officer wants to know how the event is to cater meet council’s Universal access policy.
List the impacts on the project and the appropriate actions.
Changes to event case study- :Doggy Day out or Mental Health week
The ground appears to be unstable and potentially unsuitable for construction.
List the impacts on the project and the appropriate actions.
Changes to Fred’s shed
48 hours from arrival of new robot welder, notice arrives that there will be a delay of 2 weeks.
List the impacts on the project and the appropriate actions.
Change to Robot Welder