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Putting Logistics to Work for You in 3 Simple Steps
Karen Reddington, Regional Vice President,
FedEx Express South Pacific
November 2013
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Thanks to the huge growth in ecommerce, small and medium sized enterprises are no longer disadvantaged by size or economy of scale
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International trade continues to open up many doors to SMEs all around the world
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How can you best maximize this potential?
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1. Understand how logistics can help your business
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Logistics is about more
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than simply transporting
goods from A to B
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It’s a solution for getting the right thing to the right place at the right time – and in the process bringing real value to your supply chain
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Logistics is about access…
…access to a solid integrated supply chain …access to new markets anywhere in the world …access to new revenue streams
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It’s about maximizing your business’ potential in the complex marketplace we live in
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2. Ask the right questions up front
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Reap the benefits of selecting the best logistics partner by asking the right questions and sharing the right information from the beginning 11
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Not tactical questions about prices, terms & conditions and transit times
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Those are necessary details, but much more valuable strategic advice lies behind these questions…
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How can you support my
business objectives?
How can you help
me be successful
launching in new
markets?
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• Do you have a deep
understanding of
customs processes and
requirements for
different regions of the
world?
• What is the coverage of
your transportation or
logistics network?
• Can you tailor your
logistics solutions to
meet my needs?
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Can you provide me with
previous examples of
how you’ve helped other
SMEs achieve this?
How does your business
model fit with my
business?
How can I prepare for
the unexpected?
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Besides general service and
reliability levels, do you
provide recovery and
contingency plans?
How about regular customer
communications and
emergency contact
information?
What is different about your
service offering?
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Direct comparisons between providers can be tricky because of the different ways they all deliver their quotations
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Don’t be afraid to keep asking questions until you have the right information
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3. Knowledge is power: your transportation and logistics provider is a mine of information
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There’s a host of information in play throughout the supply chain:
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• Physical movement of goods • Monitoring inventories in different
places • Securing access to new locations
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Make sure your provider puts this information at your fingertips
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So you can see where your packages are at any time
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Know what the costs of delays are
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And how quickly your goods will reach their destination
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Be equipped to best manage your inventories and your business
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A good transportation and logistics provider should see customer pain points which may previously have gone unidentified
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Describing your supply chain in detail to spark value-added ideas
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These are exciting times for you, and if you ask the right questions to your logistics provider, you will soon be able to benefit from global trade
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Logistics isn’t just a tick list of costs at times. It’s about adding value
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Then see your business grow from strength to strength
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Karen Reddington Regional Vice President, FedEx Express South Pacific
Dr. Karen Reddington is Regional Vice President of FedEx Express, South Pacific. Karen is responsible for leading and driving the FedEx business in the South Pacific region, which comprises some of the world’s fastest growing economies.
http://www.fedex.com
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