Pulse Secure Mobile Client
Supported Platforms Guide
For more information on this product, go to www.pulsesecure.net/products.
Published
Document Version
January 2016
2.3
Pulse Secure Mobile Client Supported Platform Guide
© 2015 Pulse Secure, LLC. All rights reserved 2
Pulse Secure, LLC
2700 Zanker Road, Suite 200 San Jose, CA 95134 http://www.pulsesecure.net
© 2015 by Pulse Secure, LLC. All rights reserved
Pulse Secure and the Pulse Secure logo are trademarks of Pulse Secure, LLC in the United States. All other trademarks,
service marks, registered trademarks, or registered service marks are the property of their respective owners.
Pulse Secure, LLC assumes no responsibility for any inaccuracies in this document. Pulse Secure, LLC reserves the right to
change, modify, transfer, or otherwise revise this publication without notice.
The information in this document is current as of the date on the title page.
END USER LICENSE AGREEMENT
The Pulse Secure product that is the subject of this technical documentation consists of (or is intended for use with) Pulse
Secure software. Use of such software is subject to the terms and conditions of the End User License Agreement (“EULA”)
posted at http://www.pulsesecure.net/support/eula. By downloading, installing or using such software, you agree to the
terms and conditions of that EULA.
Pulse Secure Mobile Client Supported Platform Guide
© 2015 Pulse Secure, LLC. All rights reserved 3
Contents
INTRODUCTION .................................................................................................................................................................... 4
MOBILE CLIENT VERSIONS .................................................................................................................................................... 4
DEFINITIONS ........................................................................................................................................................................ 5
QUALIFIED PLATFORM ................................................................................................................................................................... 5
COMPATIBLE PLATFORM ................................................................................................................................................................ 5
CLIENT COMPATIBILITY ........................................................................................................................................................ 5
MOBILE PLATFORM (OS) SUPPORT .................................................................................................................................................. 5
PULSE SECURE GATEWAY SUPPORT .................................................................................................................................................. 6
PULSE WORKSPACE .............................................................................................................................................................. 6
MDM SOLUTIONS ................................................................................................................................................................ 7
MOBILE SECURITY GATEWAY ............................................................................................................................................... 7
BROWSER SUPPORT MATRIX ........................................................................................................................................................... 7
FEATURE SUPPORT MATRIX ............................................................................................................................................................ 8
PERSONAL DATA ERASED BY HANDSET WIPE .................................................................................................................................... 11
RELATED DOCUMENTS ................................................................................................................................................... 11
REVISION HISTORY .......................................................................................................................................................... 12
Pulse Secure Mobile Client Supported Platform Guide
© 2015 Pulse Secure, LLC. All rights reserved 4
Introduction The Pulse Secure mobile client provides secure connectivity, an intuitive end-user interface, and simplified
deployment options. This document describes Pulse Secure mobile client interoperability with mobile platforms
(operating systems), mobile hardware devices, and Pulse Secure gateways.
Note: Pulse Secure mobile clients are apps that run on platforms that support application distribution via an
online-application store. These platforms include iOS, Android, Windows (including Windows Phone), and Google
Chrome OS. For information about traditional (non-app store) desktop clients (Windows and Mac OSX), see the
“Pulse Secure Desktop Client Supported Platforms Guide.”
Mobile Client Versions Table 1 lists the Pulse Secure mobile client versions that are covered by this document.
Table 1: Pulse Secure Mobile Client Version for each Device Platform
Client Platforms Pulse Version
iOS 5.2X
Android 5.2X
Google Chrome OS 5.2X
Windows Phone 8.1 1.0.1.8
Windows Phone 10 5.2X
Note:
Each platform’s Pulse mobile client may have an independent version number, feature set and
upgrade cadence.
The mobile client for Windows 8.1 is independent from the “universal” mobile client for Windows
10. These two clients are separate apps at separate Windows Phone Store locations.
Pulse Secure Mobile Client Supported Platform Guide
© 2015 Pulse Secure, LLC. All rights reserved 5
Definitions Qualified Platform
The platforms listed in the “qualified” category have been systematically tested by the Pulse Secure Quality
Assurance department for the Pulse Secure mobile client versions covered by this Supported Platforms
document. These platforms are fully supported.
Compatible Platform
The platforms listed in the “compatible” category have not been systematically tested by the Pulse Secure
Quality Assurance department for the Pulse Secure mobile client versions covered by this document. Despite
this, Pulse Secure expects that the Pulse mobile client will function properly on these platforms based on testing
of previous client releases on these platforms. As such, these platforms are also fully supported.
Any platform not listed as either “Qualified” or “Compatible” is not supported by Pulse Secure.
Client Compatibility Mobile Platform (OS) Support
Table 2 lists mobile platform (operating system) versions on which the Pulse mobile clients from Table 1 are supported.
Table 2: Device Platform Support Matrix
Platform Qualified Compatible
Version Devices Version Devices
iOS 9.2.1,9.2,9.1,9.0,8.3,8.1,8.0,7.1.2,7.1.1,7.1, 7.0
iPhone 6S, iPhone 6S+, iPhone 6, iPhone 6+, iPhone 5s,iPadAir, iPhone5, iPhone 4 and 4S, iPad 4, iPad Mini
6.X iPod Touch, iPad2, iPad3
Any iOS devices running iOS6.x or later
Android 2.3.5, 4.0, 4.2,
4.3, 4.4.x,5.0,
5.0.1,5.0.2,5.1.1,
6.0
Samsung Galaxy S3, S4, S5, 10
Tablets, Galaxy Note, Google Nexus
4,Nexus 5, Motorola Atrix, Moto G, HTC
Desire 816, Android One
2.3.7 Various
Google Chrome OS 43.0.2357.19+
45.0.2427.10+
Acer Chromebook 13 43.0.2357.19+
45.0.2427.10+
Various
Windows Phone 8.1 8.1 Nokia 53x/93x/113x 8.1 Various
Windows Phone 10 10 Nokia 53x 10 Various
Note: Google Chrome OS version 45.0.2427.10 or later is required for support of certificate authentication.
Pulse Secure Mobile Client Supported Platform Guide
© 2015 Pulse Secure, LLC. All rights reserved 6
Pulse Secure Gateway Support
The Pulse Secure mobile client is supported by the Pulse Secure gateways listed below.
Table 3: Server Support Compatibility Matrix
Table 3: Server Support Compatibility Matrix
Client Platform Pulse Connect Secure Gateway
Qualified Compatible
iOS 8.1R6, 8.0R13, 7.4R13
7.2Rx, 7.3Rx
Android 8.1R6, 8.0R13, 7.4R13 7.2Rx, 7.3Rx
Google Chrome OS 8.1R3 n/a
Windows Phone 8.1 8.1R3 8.0Rx
Windows Phone 10 8.1R3 n/a
Pulse Workspace
Table 4: Device Support Platform Matrix
Table 4: Device Support Platform Matrix
Platform Qualified Compatible
Version Devices Version Devices
Android 4.x, 5.0.x. 5.1.x,
6.x
Samsung Galaxy S4, S5 Tablets, Galaxy Note, Google Nexus 4, Nexus 5, Motorola Atrix, Moto G, Moto X, HTC Desire 816
4.x, 5.0.x, 5.1.x, 6.x Various
iOS 7.x, 8.x, 9.x iPhone6, iPhone6+, iPhone5s, iPad Air,
iPhone 5, iPhone 4 and 4S, iPad 4, iPad
Mini
7.x, 8.x, 9.x Various
Note:
Unlike Android, Pulse Workspace support on iOS is without Pulse Workspace client and is based on
Workspace configuration profile pushed at the time of device provisioning.
Pulse Secure Mobile Client Supported Platform Guide
© 2015 Pulse Secure, LLC. All rights reserved 7
MDM Solutions Table 5: MDM Vendors - Lists the MDM Platform versions supported with Pulse Secure Mobile Client.
Table 5: MDM Support Matrix
Solutions Qualified Compatible
Pulse Workspace
(Cloud Service)
1.6.1602
Various
Mobile Iron
(Cloud Service)
Core 8.0.0.2 Build 10
Various
AirWatch
(Cloud Service)
8.2.1.7
Various
Mobile Security Gateway This section provides information about mobile client interaction with the Mobile Security Gateway.
Note: An end-of-life announcement for the Mobile Security Gateway has been published. Please see
TSB16477 for details.
Browser Support Matrix
Table 6 shows web browser support for the Mobile Security Gateway Console and Dashboard.
Table 6: Browser Compatibility Matrix
Browser Family Versions
Qualified Compatible
Microsoft Internet Explorer 9 10
Firefox 17,15,14
Google Chrome 23,21
Safari 5.1
Pulse Secure Mobile Client Supported Platform Guide
© 2015 Pulse Secure, LLC. All rights reserved 8
Feature Support Matrix
Table 7 lists the Mobile Security Gateway features supported by the Pulse mobile iOS and Android clients.
Note: The Windows Phone 8.1, Windows Phone 10, and Google Chrome OS mobile clients do not support
Mobile Security Gateway.
Table 7: Feature Support Matrix
Feature iOS Android
Alarm On/Off
Antispam
Antivirus
Application Inventory
Application Removal
Automatic Registration
Backup/Restore
Contacts & Calendar
Contacts Log
Control Device Encryption
Control SD Card Encryption Samsung
Dashboard Web Portal
Device Identity Servers
Disable Voice
Exchange Provisioning Samsung
Firewall
GPS Location/Tracking
Pulse Secure Mobile Client Supported Platform Guide
© 2015 Pulse Secure, LLC. All rights reserved 9
GPS Theft On/Off
Images Log
Lock/Unlock Handset
Lock on SIM Change
Log Event/Size Limits
Log E-Mail
Log MMS Messages
Log SMS Messages
Log Web Images
Malware Scan Interval
Monitor and Control Report
Passcode Requirements
Policy Based Client UI
Prohibited Applications
Restrictions on Device Usage
Rooted Phone / Jail Break
Detection
Scan Card
Scan Handset
Service Bundles
SCEP Server Support
Update Profile
Update Virus Definitions
Pulse Secure Mobile Client Supported Platform Guide
© 2015 Pulse Secure, LLC. All rights reserved 10
Note: If an issue arises with Mobile Security Gateway-related functionality on a non-qualified mobile
platform and the issue is not reproducible on a qualified platform, then you may be asked to provide Pulse
Secure with an activated device for debugging purposes.
Voice Log
VPN Provisioning
VPN Strong Authentication(PKI or
2FA)
WIFI Provisioning
Wipe Handset
Wipe on SIM Change
Personal Data Erased by Handset Wipe
Table 8 Personal Data Erased by Handset Wipe Matrix.
Table 8: Personal Data Erased by Handset Wipe Matrix
Personal Data iOS Android
Appointments
Calendar Memos
Calendar ToDos
Call History
Contacts
E-mail Boxes
Memory Card N/A
SMS
Tasks
Related Documents For additional information relating to Pulse Secure mobile clients, please see the following documents:
• Pulse Connect Secure Supported Platforms Guide (8.2)
• Pulse Secure Desktop Client Supported Platforms Guide (5.2)
• Pulse Secure Client for Windows Quick Start Guide
• Pulse Workspace Administration Guide
Revision History
Table 9 lists the revision history for this document.
Table 9: Revision History
Revision Description
15/12/2014 Changes for Rebranding
15/06/2015 Remove Blackberry and Symbian, Add Chrome and
Windows Phone
22/06/2015 Added Pulse Workspace supported platform
11/09/2015 Added iOS9 and compatibility
18/09/2015 Added android 5.1x support for PWS
19/11/2015 Added support for Android M, iOS 6.x compatibility
support
23/11/2015 Added support for 8.1R6 Pulse Secure Gateway
release for Mobile clients.
09/12/2015 Added compatibility support for iOS 9.2
21/12/2015 Added support for iPhone 6S, 6S+, under iOS device
qualification list.
15/1/2015 Added support for Android 6.x & iOS 9.x release for
Pulse Workspace.
18/1/2015 Corrected hyperlinks under the section Related
documents.
20/1/2015 Added iOS 9.2.1 as Qualified version in Client
Compatibility
22/1/2015 Added MDM support matrix