Download - Product 4
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TECHNICAL UNIVERSITY OF AMBATO
TOURISM AND HOSPITALITY CARRER
PRODUCT 4
VOCABULARY OF UNITS 10, 11 &12
NAME: CRISTIAN LESCANO
LEVEL: 7TH DATE 22/07/2015
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TOURISM BOOK
UNIT 10: HOW DO YOU PAY?
IN THIS UNIT WE LEAN DIFFERENTS METHODS OF
PAYMENT
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METHOD OF PAYMENT
Is a way to pay for a product or a service.
Example: The most common method of payment is cash.
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CREDIT CARD
Is a method of payment that allow to buy a product and pay later month by month
Example: I bought this computer with my credit card
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BANK
Is a place where you can save your money with an account.
Example: That bank is popular for his security.
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BANK ACCOUNT
An bank account is useful, because that allows you to sabe our money in the bank whe you open it.
Example: I dont have money in my bank account.
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ID
Is the document that includes your personal information (ID number, names, address, Birth Date)
Example: To enter to the bar, you must present your ID.
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DEBIT CARD
It´s a card that allow get money from an ATM, or buy products with a discount of your account
Example: I forget my debit card, I can´t get money now!
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CASH ONLY
Is when a stablisment only accept payments by effective.
Example: I can´t pay it with my credit card, thi shop only accept cash only.
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TRANSACTION
Is when a interchange a product or service whit money.
Example: This was a good transaction! I buy thos cellphone very cheap.
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CHECK ACCOUNT
Is an account that you can use it without effective, giving autorized papers that represent the money in your account.
Example: I use my check account, because I dont have cash right now.
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COST
Is the monetary value of a product or service.
Example: this cellphone has a high cost!
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HOLIDAYMAKERS
Are people that visit a place for enjoy their vacations
Example: I am a holidaymaker, I am in Spain for my vacations!
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SHOP
Is a place where you can buy differents products.
Example: I will visit that shop because I want to buy a neew knife.
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GIFT STORE
Is a place where you can buy small products for a birthday or important days.
Example: tomorrow is my brother´s birthday, I wiil buy something for hin in the gift store.
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Is the place in your pants, where cou can sabe small objects..
Example: I lost my money and cellphone because my pocket was broken.
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PAYPAL
Is an online service where you can do international payments with your credit card
Example: I used paypal to pay my products in Japan.
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TOURISM BOOK
UNIT 11: WHERE TO GET MONEY
IN THIS UNIT WE LEARN ABOUT THE DIFFERENT
OPTIONS TO GET MONEY APPART OF THE BANK
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ATM
Is an electronic service that allow get cash from the bank out of business hours.
Example: i go to the ATM to get cash for tonight.
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KEYPAD
Is an electronic device where you put your PIN of your accoun to acces to the service of the ATM.
Example: I dont remember my PIN, I cant access to my account
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SERVICE FEE
Is an extra tax that the client pay for any proccess in the ATM or other bank services.
Example: That extra charge in the receive is the service fee of the ATM
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WIRE TRANSFER
Is a service that allow send money to other person, in other place.
Example: I send a wire transfer to my uncle in USA because I want a new shoes.
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PIN
Is a numeric code that you must put in the keypad to acces to your account in the ATM.
Example I need to put my PIN in the atm to get money.
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BRANCH
Is a extension of any stablishment, that offer the same services that the main local.
Example It´s usefule to have a bank branch near of our house
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ELECTRONIC
Is a device that uses electricity an logical choices to solve differents tasks.
Example: A elecgtronic calculator turns easy the math problems.
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BUSINESS HOURS
Are the time lapse when the stablisment function are activeted..
Example: The bank is closed because is out of business hours.
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LETTER
Is a phisycal document, that contains different subjects
Example: I send a letter to my grandma becauseI miss her.
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WHITDRAW
Is a device of the ATM where the money go outside.
Example: I catch my money from the withdraw of the ATM..
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CASH
Is the amount of money that you have in effective
Example: I have 20$ in cash right now.
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SURF INTERNET
Is the action of navigate in internet, searching infrmation of a subject.
Example: I suf internet because I want to now when wad America discovered.
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ATM CARD
Is the card taht allow you to Access to the ATM services.
Example: I already have my ATM card, because i dont wanna enter to the bank.
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SECURITY PROCESS
Is the process that you must do for enter to secure systems
Example: A PIN is a security process for enter to my account..
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NEWSPAPER
Is a document with the lastest news of the city
Example: I read a newspaper because I want a job.
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TOURISM BOOK
UNIT 12: AT THE CURRENCY
EXCHANGE OFFICE
IN THIS UNIT WE LEAR ABOUT THE EXCHANGE RATES
AND METHODS OF EXCHANGE MONEY
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CURRENCY
Is the value converted to money of other country
Example: The actual currecy of dollars to euros is 0.73
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EXCHANGE
Is the process to convert money to money of other country
Example: I Exchange my money to japanese yens.
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OFFICE
Is a place where burochratic processes are made.
Example: I go to the inmigration office to obtain my visa.
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COMMISSION
Is an extra tax that a company get for do a process or service
Example:I get a commission for sell a desk.
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EXCHANGE RATE
Is the variable value to trasform one type of money to other
Example: Today the exchange rato to dolars to yens is 0.15$.
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BUY-BACK
Is a method where you give money to save your articles and if you dont want it you money is returned
Example: I use buy-back to take back my money because I don want mi cellphone anymore
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HOLIDAY
Is the time lapse when you are on vacations, and go to other site.
Example: I pass my holidays in Atacames beach
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WORKER
Is a person who has a job into an enterprise.
Example: i am the best worker because I love my job
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COUNTRY
Is a land with its own law and limits, where are a society that develop the place.
Example My country is the best because has a gian biodiversity.
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FOREIGN
Is a person who is in ohter country different of his own.
Example: He dont know about the city because he is a foreign
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DAILY
Is an activity that is executed day by day.
Example: Have breakfast is a daily routine.
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CONVERT
Is the action to transfor a thing to other different.
Example: I convert litters to mililitters.
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RELEASE FORM
Is a formulary where you accept to quit all the responsabilities of the Enterprise where you consume the service
Example: I sign a reléase form to practice canyoning
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RECEIPT
Is a document that certifies that a cuantity of money has given to other person.
Example: I sing a receipt for the buy of a car.
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CUSTOMER
Is a person who consume a product or service.
Example: for a Enterprise, the customer is the most important people.
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MEASURE
Is a system for calculate diferent subjects, for example the metric measurement.
Example: the economic measure of my Enterprise is good, I have a lot of customers.
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HOTELS & CATERING BOOK
UNIT 10: BREAKFAST SERVICE
IN THIS UNIT WE LEAR ABOUT THE OPTIONS AND
CHARACTERISTICS OF BREAKFAST IN A HOTEL
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FRIED
A type of cook where the food is submerged in a container fullfiled with hot oil.
Example: I pfrefer fried egg because are more faster to cook.
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SCRAMBLED EGGS
When the eggs are cooked whil is shaked in the pan..
Example: Scrambled eggs are the best, because it cooks very fast.
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BUFFET
A place where are a lot of differents food and you can eat all you can.
Example: In Ambato are 2 types of buffets one in Ficoa an the other in La Victoria.
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PASTRY
A type of con where prepare desserts, like cakes and sweet dishes.
Example: I wanna learn pastry because I love sweets.
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GRATUITIES
Is when you can consume a service or product without payment.
Example: I won a bingo and I obtained gratuity of a buffet tomorrow.
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COUPON
Is a ticket that you can reclaim discounts or gifts for your shopping.
Example: I have a coupon to obtain 1kg of sugar extra for each puchase of 25$ or more.
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VOUCHER
Is a type of receipt for a purchase with a credit card.
Example: I lost my voucher, I cant review what was the total value of my purchase.
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REFILL
Is the action of recharge some objects, like bottles or containers.
Example: I must refill the ink of mi printer.
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BRUNCH
Is a salt baked meal that usually is eaten in breackfast.
Example:I want eat brunch, but I dont have it, I must got to the bakery to buy it.
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FOOD
Are differents types of meals that usually are cooked for be eated in different hours.
Example: I am very hungry, I need some food right now!.
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Drink
Is a liquid meal that usually is sweet or maybe does´nt have a flavor.
Example: I need a cool drink, because today the weather is very hot.
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BREAKFAST
Is the first meal of the day, it contains milk, bread, fruits and, eggs.
Example: If you don eat breakfast, you will be hungry all the day.
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BAGEL
It is a type of donut, but it is baked, not fried, its flavor is salty or sweet.
Example: I dont wanna eat bread, I prefer a baguel
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BEVERAGE
It is a drink that mix different ingredients.
Example: My favorite beverage is the “come y bebe” that mix juice and ittle pieces of fruit
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A LA CARTE
Is when you can choose a food from a list of meals, that offer the restaurant.
Example: I go to this restaurant, because it has a los of dishes s la carte
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HOTELS & CATERING BOOK
UNIT 11: AT THE BAR
IN THIS UNIT WE WILL KNOW ABOUT THE SERVICES
THAT OFFER THE BAR IN A HOTEL
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COCKTAIL
It´s a alcoholic drink prepared with sweet liquids.
Example: I prefer Cuba libre because it is a cocktail simple and delicious
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WINE
It´s a alcoholic drink prepared with aged grapes juice.
Example: The red wine is drinked with meats and White wine is drinked whit fish.
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PITCHER
Is a big container where the drinks are served.
Example: Can you serve me a pitcher of ice tea please?.
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LIQUOR
a distilled beverage, as brandy or whiskey, as distinguished from a fermented beverage, as wine or beer.
Example: I dont like liquor, because it turns people drunk.
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MINOR
A person who have an age under 18 years old.
Example: Minors are not allowed in a bar.
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HAPPY HOUR
Is an event that usually success in birthdays, where the people dance crazy songs.
Example: My birthday must have the best happy hour of all times!
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BARTENDER
Is the person who serve drinks and cocktails.
Example: This bartender must be the best, it includes a flerking show!
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NOTEPAD
It´s a little notebook where it are wrote the orders of the restaurant.
Example: Its impossible! I have mixed the orders in my notepad!
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PIVOT POINT
Is where the servers put the orders to the chefs, for show what dishes they need.
Example: The pivot point is broken, we need to pass the order to the chefs directly!
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SUBSTITUTIONS
Is when give an equal product to the person for differents reasons, like factory defects.
Example: I need a substitution for rhis meal because it is cold!
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STAFF
Is the team that works based in a plan to do a good job.
Example: The kitchen staff is incredible, all the food are delicious!
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GUESSWORK
Is a supposition, something that the staff are not sure..
Example: We do a guesswork about the operation of the new kitchen equippment
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SERVER
Is the person who catch and give the food and drinks.
Example: That server gave me the wrong dish.
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STUFFED
A type of bake, but not for a long time, for only warm the food
Example: the stuffed potatoes are very soft and tasty
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MISTAKE
Is an involuntary error, maybe for ignorance of the task
Example: sorry y do a mistake this dish is for other person.
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TABLE
In tourism, is the place where the clients sit down for consume the service
Example: Sorry, do you have any table available?
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ORDER
Is the list of dishes that the clients want.
Example: Can i make your order Mr.?
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RESTAURANT
Is a place where offer different dishes all the day.
Example: I prefer that restaurant because the food is more tasty.
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CONFUSION
I an action that some details lost or maybe are mixed, creating problems in the service.
Example: It was a confusion, i dont ordered that!
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HOTELS & CATERING BOOK
UNIT 12: MEET THE
KITCHEN STAFF
IN THIS UNIT WE LEARN ABOUT THE INTEGRANTS AN
ACTIVITIES THAT A KITCHEN HAS
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BUTCHER
Is the person who cuts and sell the meat.
Example: I go to the butcher because I need some meat.
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SPECIAL
In a restaurant, a special is a dish what is not prepared every day.
Example: The special of the day is filet mignon with baked potatoes
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CUTLERY
Are the instruments that allow catch the food from the dish.
Example: Sorry, where is the cutlery? I cant eat without that
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TRAY
is the instrument where the server put the dishes to transport it to the clients.
Example: I cant use this tray, it is broken.
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DELIVERY
Is a service of transport of fodd, from the restaurant to the client´s house or job.
Example: This delivery service is amazing, fast and secure.
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KITCHEN
Is the area where the chefs prepare the food.
Example: The kitchen of that restaurant is bad, there is dirty and the chefs dont are proffessionals.
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MENU
Is the menu, where all the dishes are listed.
Example: can you give me the menu, please?
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FEE
Is a tax that the restaurant get for the service.
Example: A fee for offer this service is the 10%
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DIAL
Is an indicator that inform you the measure of some instruments
Example: The kitchen dial shoy that it is overheated.
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ATTENDANT
Is a person who hel you depending the situation.
Example: The parking attendant help you to park your car safely.
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LATE-NIGHT
Is the time when the restaurant offer some dishes after midnight.
Example: the late-night menú include Burguers and french fries
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TOAST
Is a bread inserted between 2 hot plates to give a crispy consistence.
Example: Toasts with peanut butter are the best option for a light breakfast.
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ROOM SERVICE
Is a service than consist in bring products like water, food or personal articles, directly to your room
Example: This hotel dont offer room service.
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BILL
Is a document that list all the service or product that you use durin you stay.
Example: This bill is so expensive! I reali consume all of this?
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HOTEL ADD
Is an extra service that is not included in your touristic pack.
Example: One of the hotel add is a extra bed.
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NAPKIN
Is a small piece of cloth that is used during the luchs for protect the vestiment.
Example: My food fall to the floor. I am lucky because my pants are clean thanks to the napkin
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GUEST
Is a person who go to an hotel and stay in a room
Example: He is a special guest, becaude is a popular Singer.
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SERVICE
Is the act of offer to do different activities in Exchange of money.
Example: I offer the service of catering to parties and weddings.
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INSTRUCTION
Is a task that the boos give to a worker for complete a determinated job.
Example: I receive instructions to dont allow enter any people to this área.
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JOB
A post of employment; full-time or part-time position
Example: She was seeking a job as an editor.