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Presentation is the intellectual property of Landon K. Pirius
Online Advising, Career Services, Tutoring, and Personal Counseling Services
Presenter:Landon K. Pirius
Director of Enrollment Services/RegistrarInver Hills Community College
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Presentation is the intellectual property of Landon K. Pirius
Introduction
Developed from multiple perspectivesUofM student
Former online university employee
MnOnline Peer Reviewer
MSU, Mankato Distance Learning Taskforce Member
Proponent of technology
Not institution specific
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Presentation is the intellectual property of Landon K. Pirius
Presentation Layout
Broad discussion of four subject areas
Includes web links
Includes:Academic advising
Career advising
Tutoring
Personal Counseling
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Presentation is the intellectual property of Landon K. Pirius
Why Am I Here?
Why are you here?Your boss told you to be here
I’ve got nothing better to do today
I am genuinely concerned about providing the best advising, counseling, and tutoring services to my students
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Presentation is the intellectual property of Landon K. Pirius
Understanding Your Students
Institutions must understand who their students are in order to provide appropriate services.
Digital Native vs. Digital Immigrants
Traditional vs. Non-Traditional Students
Generations X, Y, and Z vs. Baby Boomers and the Silent Generation
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Presentation is the intellectual property of Landon K. Pirius
Digital Native vs. Digital Immigrant
Use of computers, the Internet, and advanced technologyAccording to the Pew Internet and American Life Project (2005), “The number of teenagers using the internet has grown 24% in the past four years and 87% of those between the ages of 12 and 17 are online. Compared to four years ago, teens’ use of the internet has intensified and broadened as they log on more often and do more things when they are online. Among other things, there has been significant growth over the past four years in the number of teens who play games on the internet, get news, shop online, and get health information.”
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Presentation is the intellectual property of Landon K. Pirius
Traditional vs. Non-Traditional
Traditional students (18-24) are becoming non-traditionalNon-traditional students can be defined as:
Over 25Mid-careerEthnically diverseHaving familiesPossessing less free time
More non-traditional students are seeking an education that fits their needs and their schedules versus having to adapt to the institution’s needs or schedules
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Presentation is the intellectual property of Landon K. Pirius
Generation X, Y, and soon Z
Need attractive, hip, and well-designed websites
Email is essential form of communication
Internet is about choice: it is what they want, when they want it
Interaction is essential
How will we handle a generation taught by computers and artificial intelligence?
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Presentation is the intellectual property of Landon K. Pirius
The New Environment
The student population is more mixed now than ever before.
Digital natives mix with digital immigrants
Generations X and Y mingle with baby boomers and their parents
Traditional students coexist with non-traditional students
What does this mean for institutions?
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Presentation is the intellectual property of Landon K. Pirius
What Does this Mean for You?
A single approach to administering services is no longer viable or appropriate
Increased demand for accessible services.
Increasing competition from other institutions, particularly online institutions.
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Presentation is the intellectual property of Landon K. Pirius
Keep In Mind
Always keep the student in mind
Our obligation.
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Presentation is the intellectual property of Landon K. Pirius
Question Break #1
I will answer questions for approximately 5 minutes
I will answer questions during breaks throughout the presentation and at the end of the presentation.
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Presentation is the intellectual property of Landon K. Pirius
Online Advising
Online office hours
Staff pictures and biographies
Online advising materials
Online conciergehttp://www.waldenu.edu/c/Services/UniversityServices_2899.htm
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Presentation is the intellectual property of Landon K. Pirius
Online Advising Cont.
Interactive online catalog
http://www.stthomas.edu/undergraduatecollege/catalog/
http://www.waldenu.edu/c/Students/CurrentStudents_3444.htm
Interactive course syllabihttp://www.bucks.edu/catalog/syllabi.html
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Presentation is the intellectual property of Landon K. Pirius
Online Advising Cont.
Interactive degree auditsDARS or the equivalent
Use 'Advisor ID' of darswebUse 'PIN' of darswebUse student id of 0000001http://www.dars.muohio.edu:8082/darswebadv35demo/servlet/LoginServlet
Course applicability systemsCAS or the equivalent
http://mn.transfer.org:8080/cas/index.jsp
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Presentation is the intellectual property of Landon K. Pirius
Online Advising Cont.
Means of communicationBeneficial for those without a dedicated phone lineDiscussion boardsVirtual chat roomsInstant messagingWeb-based conferencingVoIPRightNow
Interactive calendarhttp://www.cpcc.edu/ican/live/
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Presentation is the intellectual property of Landon K. Pirius
Online Advising Cont.
Good online advising siteshttp://www.ncsu.edu/advising_central/
http://www.le.ac.uk/slc/
http://www.mc.maricopa.edu/services/student_services/online/advising.html
http://www.tees.ac.uk/asktees.cfm
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Presentation is the intellectual property of Landon K. Pirius
Online Advising Cont.
Other sites to visit:http://admn.sfcc.edu/~counseling/index.htm
http://web.mala.bc.ca/advising/index.htm
http://www2.stockton.edu/advising
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Presentation is the intellectual property of Landon K. Pirius
Question Break #2
I will answer questions for approximately 5 minutes
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Presentation is the intellectual property of Landon K. Pirius
Career Services
Means of communicationOnline office hours
Opportunities to talk one-on-one
Instant messaging
Discussion boards
Listservs
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Presentation is the intellectual property of Landon K. Pirius
Career Services Cont.
Professional assistanceSelf-assessment tools
Professional development tools
Cover letter/resume and interview help
Career resource guides and information
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Presentation is the intellectual property of Landon K. Pirius
Career Services Cont.
Putting students in contactInternship and job postings
Student employment applications online
NetworkingCommunity
Corporate
Alumni
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Presentation is the intellectual property of Landon K. Pirius
Comprehensive career services websites:
http://www.careers.ox.ac.uk/
http://www.ocs.fas.harvard.edu/
http://www.mnsu.edu/cdc/
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Presentation is the intellectual property of Landon K. Pirius
Career Services Cont.
Other sites to visit:http://www.lcc.edu/ces
http://web.princeton.edu/sites/career/index.html
http://www.career.arizona.edu/index.aspx
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Presentation is the intellectual property of Landon K. Pirius
Tutoring
Providing support that is accessible
Descriptions of services available
Hours of operations
Tutoring via email, phone, virtual chat
Synchronous online supporthttp://www.smarthinking.com
http://depts.inverhills.edu/TutoringCenter/
Asynchronous/self-help online supporthttp://www.howtostudy.org/resources.php
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Presentation is the intellectual property of Landon K. Pirius
Tutoring Cont.
Writing CenterOnline submission of work
Editing and formatting
Tips and tools
http://weber.edu/TutoringServices/default.html
http://www.waldenu.edu/acad-rsrcs/writing-center/index.html
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Presentation is the intellectual property of Landon K. Pirius
Tutoring Cont.
Language SupportEnglish as a second language
Other foreign languages
http://www.langcent.manchester.ac.uk/learningresources/
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Presentation is the intellectual property of Landon K. Pirius
Tutoring Cont.
Other sites to visit:
http://cwl.oregonstate.edu/twc.html
http://www.tutoring.arizona.edu/services.htm
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Presentation is the intellectual property of Landon K. Pirius
Question Break #3
I will answer questions for approximately 5 minutes
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Presentation is the intellectual property of Landon K. Pirius
Personal Counseling
E-counseling appointments with secure virtual chat
FinancialMental healthPhysical health
Self-help and FAQs materialsCounselor pictures and biosConfidentialityOutside referralsCrisis helpline
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Presentation is the intellectual property of Landon K. Pirius
Personal Counseling Cont.
Student Mental Health Advisorhttp://www.northampton.ac.uk/prospective_lifeatucn_postcards_suicide.php
Good comprehensive siteshttp://www.stthomas.edu/personalcounseling/
http://www.bloomfield.edu/counselor/
http://www.studentlife.villanova.edu/counselingcenter/
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Presentation is the intellectual property of Landon K. Pirius
Personal Counseling Cont.
Other sites to visit:http://www.an.cc.mn.us/academicadvising/personal_counseling.cfm
http://www.howardcc.edu/counseling/
http://admn.sfcc.edu/~counseling/person.htm
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Presentation is the intellectual property of Landon K. Pirius
Are Your Services Accessible?
Who is using your services?
Who is NOT using your services and why?
Americans with Disabilities Act (ADA)ADA compliant website
http://www.w3.org/TR/WAI-WEBCONTENT/
http://bobby.watchfire.com/bobby/html/en/index.jsp
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Presentation is the intellectual property of Landon K. Pirius
Commonly Asked Questions
How do we get started?Involve stakeholders (students, staff, faculty, community)
Analyze current services available
Analyze student needs
Prioritize services
Begin implementation
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Presentation is the intellectual property of Landon K. Pirius
Commonly Asked Questions Cont.
What resources are needed?Time
Technology infrastructure
Staff
How affordable is it to offer both on-campus and online services?
All services should be accessible to all students
Can be expensive to maintain
Phase in services
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Presentation is the intellectual property of Landon K. Pirius
Resources
Western Cooperative for Educational Telecommunications (WCET)
http://www.wcet.info/http://www.wcet.info/resources/publications/guide/guide.htm
Center for Transforming Student Services
http://www.centss.orgOther web sources as listed throughout the presentation
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Presentation is the intellectual property of Landon K. Pirius
Questions?
The remainder of the time will be spent answering questions.
Any remaining questions will be answered within a week of the presentation.
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Presentation is the intellectual property of Landon K. Pirius
Presenter Information
Landon K. PiriusDirector of Enrollment Services/Registrar
Inver Hills Community College