![Page 1: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/1.jpg)
![Page 2: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/2.jpg)
![Page 3: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/3.jpg)
![Page 4: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/4.jpg)
#worklikeanetwork
![Page 5: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/5.jpg)
As a result,
companies are being disrupted.
#worklikeanetwork
![Page 6: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/6.jpg)
#worklikeanetwork
Work like a network.
Enterprise Social and the Future of Work:
![Page 7: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/7.jpg)
https://about.yammer.com/zh-cn/enterprise-social/
![Page 8: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/8.jpg)
The world has become a giant network.
#worklikeanetwork
![Page 9: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/9.jpg)
#worklikeanetwork
Listen to conversations
that matter
Adapt and make smarter
decisions
Grow your
business
Work like a network.
![Page 10: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/10.jpg)
#worklikeanetwork
Listen
more visibility into other departments and office locations
76 % Adapt
improvement in project collaboration
37 % Grow
of business leaders agree that internal social tools stimulate innovation
93 %
Red River, 2013 Inside Communication, 2012 Yammer, 2013
![Page 11: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/11.jpg)
![Page 12: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/12.jpg)
![Page 13: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/13.jpg)
![Page 14: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/14.jpg)
![Page 15: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/15.jpg)
A vision…
…For the Excellence of Operations
![Page 16: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/16.jpg)
#worklikeanetwork
Listen to the conversations that matter.
Adapt and make smarter decisions.
Grow your business.
Map to Value
![Page 17: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/17.jpg)
Business Value is NOT… Instead...
Reducing email Reduce e-mail for Logisticians,
To give them more time to solve supplier problems
Executive Communications Improve executive communications to better align company programs to support the
strategy
Sharing Information Improve sharing of competitive intelligence to better position the company against
competitive threats
Crisis Communications Reduce the impact of a crisis on the company and its employees by giving employees
better information in a timely manner
Project Management Shorten time to project completion by sharing updates as they happen, instead of
during a weekly status update, eliminating lag time.
![Page 18: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/18.jpg)
![Page 19: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/19.jpg)
![Page 20: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/20.jpg)
![Page 21: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/21.jpg)
![Page 22: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/22.jpg)
![Page 23: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/23.jpg)
#worklikeanetwork
Westfield connects
hundreds of stores
and listens to customers.
Listen
http://www.youtube.com/watch?list=PLxyXRkabqU90o7KcJKWTkgJe_8V5mWmF2&v=VMwBDqHJT_o&feature=player_detailpage
![Page 24: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/24.jpg)
![Page 25: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/25.jpg)
#worklikeanetwork
Red Robin adapted to
customer needs in weeks
rather than months.
Adapt
http://www.youtube.com/watch?v=1U1OCAwUvjs
![Page 26: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/26.jpg)
Customer Experience
• Yammer enabled all employees to be connected, and engaged employees provided a better customer experience
Cost Savings
• The CFO ran a challenge on Yammer with $1,000 of his own money to crowd source ideas for cost saving from employees
Business Agility
• Servers used Yammer to capture customer feedback on a new burger. The recipe was revised in four weeks, previously that process would have taken 12+ months
![Page 27: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/27.jpg)
Xerox grew innovation
by taking ideas to
execution faster.
Grow
#worklikeanetwork
![Page 28: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/28.jpg)
![Page 29: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/29.jpg)
Work like a network. Get started today with Yammer!
#worklikeanetwork
Questions?
![Page 30: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/30.jpg)
![Page 31: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/31.jpg)
Methodology and Self-guided Resources
(success.yammer.com)
Customer Community
Yammer Customer Network (YCN)
Access to Customer Success Managers (CSMs)
Regional User Groups and Events
Community-based Learning and Support
Mass participation
programs
(webinars, workshops)
Overview
• Value from Enterprise Social comes when organizations go on a journey to change how they work
• The Yammer Customer Success Program enabled customers help themselves and each other on that journey
![Page 32: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/32.jpg)
![Page 33: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/33.jpg)
![Page 34: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/34.jpg)
www.responsiveorg.com
https://about.yammer.com/zh-cn/enterprise-social/
https://www.yammer.com/customers/
![Page 35: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/35.jpg)
![Page 36: PowerPoint Presentationdownload.microsoft.com/documents/hk/technet/techdays2014... · 2018-12-05 · Customer Experience • Yammer enabled all employees to be connected, and engaged](https://reader033.vdocuments.site/reader033/viewer/2022060218/5f06754b7e708231d418185d/html5/thumbnails/36.jpg)
ios (version 6 or below):
Please input the below URL:
http://aka.ms/SES213
Other platform:
QR Code: