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1 Southern Way Southern Way
Producing the 2014 Quality Account
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2 Southern Way
Southern District Health Board 2013-14 Strategic Plan
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3 Southern Way
How we determine our priorities for improvement
What are our three priorities this year?
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4 Southern Way
How should we present our information?
• Too glossy • PR document • Too expensive to print • “Management speak” • We asked people to submit
• Newspaper format • Presented as a series of
newspaper stories • Staff were interviewed for
story
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5 Southern Way
What did we focus on?
• How we are doing • Skills for change • Complaints • Patient Safety • Redesign of Oncology using A3 problem solving • Innovate • 3,000 Beddays programme (A3 problem solving
portfolio)
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6 Southern Way
What did we focus on?
• Future Focus • Patient Safety • Timeliness • Efficiency • Improvement Techniques • Alliance South
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7 Southern Way