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Penn State’s Interactive Advising System:
Exceeding Expectations Through the Web
CUMREC 2001Phoenix, Arizona
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Today’s Presentation
The development philosophy and background
Demonstration of services
Development Challenges
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Vision Statement
Students to participate in informed educational planning.
Faculty to deliver active learning.
Advisers to provide exemplary service.
Staff to operate effectively and efficiently.
Alumni to maintain a life-long relationship.
The Web will provide the ability for:
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Collaboration – the Key to Success
Executive level sponsorship
Senior level governance team
Expert content specialists
Standards based, collaborative application development
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Institutional Complexity
Expanded facilities, services, programs
Manage enrollment growth
Complexity of degree requirements
Complex academic policies
Student responsibility in their own decisions
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Student Characteristics
Unrealistic expectations - grades, study hours, study skills
Uncertainty concerning choice of major
Non-traditional students
Academics, not administrative details
Students as consumers – expect timely, complete, consistent, accurate information
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Faculty Characteristics
Unable to stay current with policies, procedures, requirements
Perception that advising includes much “red tape”
Minimal training and resources
Minimal recognition for advising activities
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Development Timetable
Vision - May 1994
Prototype - November 1996
“Quiet Phase” - March 1997
Production Release 1 - August 1997
Subsequent production releases approximately every 6 months
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Expert System Approach
REASONS
T I M I N G
ALTERNATIVES
O U T C O M E S
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Required Outcomes
Reliability – available, repeatable, dependable
Consistent – fair, unbiased, “best of class”
Accurate – clearly communicated
Scalable – economical to grow and expand
Not bounded by time or place
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Demonstration
On the web ateLion.psu.edu
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Development Challenges
Staffing Issues
Technical Issues
Design and Implementation Issues
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Staffing Issues
Shortage of IT professionals
Retaining qualified IT staff
Learning new tools and the Smalltalk language
Lack of Smalltalk mentors
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Technical Issues
Scalability
Stability and Reliability
Availability
Accessibility
Security
Monitoring and Diagnostic Tools
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(WebSphere Performance Pack)
EnterpriseData Server
(IBM MVS Mainframe)
SecurityServers(Sun - Solaris)
eLionDatabase Servers
(Windows-NT Pentium)(Windows SQL Server)
Other WebServers
WebBrowser
Web/ApplicationServers
(Windows-NT Pentium)
(Netscape Enterprise Server)
s s ss ….
SecurityProxy
(WebKerb.dll)(Kerb95.dll)
s s
MandarinI-Face
(WebComm.dll)
s
m m….
…..
eLionLOAD
BALANCERS(Windows - NT Pentium)
eLion Technical Architecture
m
WebBrowser(Win 3.1)
(SSL)
(SSL)
(HTTP)
(CUSSP)(KERBEROS)
(SQL)
WebBrowser(Win 95)
WebBrowser(Win NT)
WebBrowser(MAC)
WebBrowser(UNIX)
WebBrowser(Other)
80,000 Clients
(SSL)
#1
#6
#1#2
(Visual-Wave Server)
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Design and Implementation Issues
Change of focus -staff-oriented to customer-
oriented
Presentation standards
Formal procedures
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Questions?
J. James Wager, [email protected] W. Thompson, [email protected]
Carol S. Findley, [email protected]