Download - PDT Booklet
Developing Future Leaders
PANDA ACADEMYTraining Programs Booklet
Jeddah – 02 6916644 Ext. 279 Riyadh – 01 2298255 EXT: 1140 Dammam – 03 8686700 Ext. 247 Qassim – 03 69 4242 Ext. 200
Introduction
People Development &
Training
In line with Panda business philosophy, we believe that our growth andexpansion of the business relies heavily on attracting, retaining anddeveloping the right people to make Panda leading food retailer in theregion.
In People Development & Training, we foresee people development as thebiggest factor in creating competitive advantage for Panda in the future.We pride ourselves on being creative and effective at developing people,and to help them deliver results effectively. The solutions we offer underour people development portfolios are designed to improve thecompetency and motivation of our staff. Our programs help to improve thestandards of quality and service of our workforce, and keep us ahead of ourcompetitors.
We are glad to work with everyone to build a better Panda, and willcontinue to contribute towards the achievement of Panda vision andmissions.
Learning Methodology
Various learning methodologies are used to cater different needs of learners, as well as to improve the learning effectiveness. Among the methods are;
• Lecture• E-learning• Books• Case study• Role play• Action Learning• Special assignment• Site visit
Our curriculum for leadership & management is based on Panda behavioral competency framework. The competencies are;
• Customer focus
• Gets results
• Lives the values
• Communicates with impact
• Develop self/others
• Work successfully with teams
• Deals with change effectively
• Makes good decisions
There are also programs delivered to address functional competency, and it is
based on unique needs of each department in Panda.
Panda Competencies:
Assessments
PDT Framework – Support Office
PDT Framework – Operations
Work Level Program Assessment Tools
Level 6 – Level 7
Senior & Business
Leadership Team
• Executive Development Program
360 Feedback
Strength finder 2.0
Strengths based Leadership
Big Five (Optional)
DISC (Optional)
Level 4 – Level 5 Middle Manager
Development
Program
(Support Office)
360 Feedback
OPQ
Functional Questionnaires
Level 3
Manager
Manager
Development
Program
(Support Office)
360 Feedback
CRTB
Functional Questionnaires
Work Level Program Assessment Tools
Level 4 – Level 5
Middle Managers
Diploma in Retail
Management (DRM)
360 Feedback
OPQ
Functional Questionnaires
Level 3
Managers
Certificate in Retail
Management (CRM)
360 Feedback
OPQ
Functional Questionnaires
Level 1 – Level 2
Associates
Certificate in Retail
Operation (CRO)
Functional Questionnaires
AssessmentsVarious assessments are used to measure the competency level of the candidates prior, during and after the program. The assessments used will be based on the program and the work level of participants. The assessments are;
• Learning Readiness• Critical Reasoning Test Battery (CRTB)• Occupational Personality Questionnaire (OPQ)• 360 feedback• Functional competency questionnaire• Improvement report• Learning journal• Oral presentation• Theoretical Assessment• Practical Assessment
Panda
Academy
Programs
Our Internal Training & Development Programs
There are five core programs to address Panda business needs;
Operation
1) Certificate in Retail Operation (CRO)2) Certificate in Retail Management (CRM)
3) Diploma in Retail Management (DRM)
Support Office
1) Manager Development Program – Support Office (MDP-Support Office)2) Middle Manager Development Program – Support Office (MMDP-
Support Office)
For our CRM, DRM, Manager and Middle Manager Development Program, we partnered with The Institute of Leadership & Management (ILM), United Kingdom to ensure each participant will get the best learning experience and contents that meet the international standards
Certificate In Retail
Operation
Certificate in Retail Operation
It is an on-the-job training program to equip potential associates in functional
skills related to the section in operations. During the training, participants will be
exposed and trained in the critical areas according to the section’s
requirements. The program is suitable for associates in the operations who seek
to develop their functional and supervisory skills. There are fourteen (14) areas
the associates can choose from to develop their knowledge, skills and abilities.
1. Bakery
2. Fast Moving Consumer Goods (FMCG)
3. Produce
4. Fishery
5. Dairy & Frozen
6. Deli
7. Meat
8. Hot Food
9. General Merchandise
10. Electronics
11. Textile
12. Head Cashier
13. Security
14. Receiving
Program Outline
Module No. of Days Venue
Introduction & Customer Service
Training1 day Academy
On-the-Job Training• Preparation• Merchandising• Food & workplace safety• Stock management• Supervisory skills
36 days Store
Assessment & Evaluation 4 days Store & Academy
Weekly Day Off 6 days
Total 47 days
Certificate In Retail
Management
Certificate in Retail Management
In this program, participants will be exposed to basic management concept and
skills. The objective of the program is to develop potential employees and
existing junior managers to be an efficient and effective first-line manager to
manage the people and tasks.
The program is suitable for the first-time managers who are new to
management. The program approach is a mixture of classroom and work-based
assignments, where participants are required to complete specific work-related
tasks.
Program Outline
Program No. of Hours
Role of the Manager 8 hours
How to Build a Team & Team Briefing 6 hours
Coaching Skills 8 hours
Dealing with Conflict 5 hours
Quality Customer Service 8 hours
Food Safety & Hygiene 6 hours
Loss Prevention 5 hours
Total Guided Learning Hours 46 hours
Certificate inRetail
ManagementProgram Syllabus
8 hours 6 hours 5 hours
8 hours 8 hours 6 hours
5 hours
Total Hours
46 Hours
Role of Manager
• How the manager’s job is different• Different management styles• Supporting and challenging your people• Communication• Understanding employee behavior• How to motivate your associate
Team Building & Team Briefing
• What is a team and why we need them• Stages of team growth• Leading a team• Team fitness!• What breaks down teamwork?• Team briefing• Action planning
Dealing with Conflicts
• About conflict…• How it start• Sings that conflict is present• Is conflict always bad• How to avoid it• Resolving conflict
Coaching Skills
• What is coaching• Different types of coaching• Performance coaching• Developmental coaching• Corrective coaching• Taking disciplinary action • Questioning and listening for coaching
Quality Customer Service
• Basic of quality customer service• Scale of customer satisfaction• Principles of quality service• Customer Perception• Product Knowledge
Food Safety & Hygiene
• Hand washing• Cut and abrasions & boils and septic cuts• Use of tobacco & smoking • Protective clothing • Report illness• Food handlers common practices• Prevention of food poisoning
Loss Prevention
• What is stock loss?• Stock loss problem• Internal theft• External theft• Administration
1
Diploma In Retail
Management
Diploma in Retail Management
A leadership development program designed for potential managers inoperations who will be taking bigger role in managing retail operations andbusiness.
In this program, the participants will undergo a 1 year program that will exposethem to various aspects of retail business. The program approach is a mixture ofclassroom and work-based assignments, where participants are required tocomplete specific work-related tasks.
Program Outline
Course Code
Module Hours
HRM101 Leadership in Retail 24 hours
HRM102 Human Resource Management 24 hours
CM101 Customer Management 24 hours
RO101 Managing Retail Operations 24 hours
FM101 Retail Financial Management 16 hours
RTM101 Retail Merchandising 16 hours
RM101 Retail Marketing 16 hours
SCM101 Supply Chain Management 16 hours
RKM101 Risk Management 16 hours
Total Guided Learning Hours 176 hours
Program Syllabus
Leadership in Retail
24 hours 24 hours
16 hours24 hours
• Adult learning principles• Balance & personal development • Building an effective team & team briefing• Effective leadership & management style• Managing change in changing time• Valuing diversity in the workplace
Human Resource Management
• Creating a motivating workplace• HRM for line manager• Employee discipline• Building your people in operations• Workplace coaching
Retail Merchandising
• Introduction to retail merchandising• Visual merchandising• Display for FMCG• Display for Electronics, GM & Textile• Display for Fresh Food
Customer Management
• Understanding our customers• Customer service basics• Managing perceptions• Dealing with difficult customers
effectively• Managing complaints effectively• Service strategy & standards in managing
customers
16 hours
Retail Marketing
• Introduction to retail marketing • Place & products in retail marketing• Price & promotions in retail• People & presentation in retail marketing
Diploma In Retail
Management
Program Syllabus
16 hours
Risk Management
• Introduction to risk & risk Management• Risk assessment• Security in retail• Loss prevention • Creating a safe & healthy working
environment
Total Hours
176 Hours
Diploma In Retail
Management
24 hours 16 hours
Managing Retail Operations
• Understanding retail business• Competitive strategies in retail• Receiving and stock management• Managing panda store• Food safety & hygiene in the store
Retail Finance Management
• Principle of Financial Management• Profit & Loss Statement• Balance Sheet• Financial Appraisal
I. Budget preparation & ControlII. Inventory managementIII. Investment Decisions
16 hours
Supply Chain Management
• Introduction to supply chain management• Sales forecast & budgeting• Purchasing management• Logistics & transportation in supply chain • Warehouse operations
MDP
Support
Office
Manager Development Program (MDP) - Support Office
MDP program is a development program designed to prepare the potential employees to take a new role in management. The program approach is a mixture classroom and work-based assignments, where participants are required to complete specific work-related tasks.
Program objectives are as follows;
1. To develop potential employees in basic management knowledge and skills in order to prepare them for the managerial roles.
2. To develop existing employees and managers to be competent and skillful in managing the tasks and people.
Program Outline
Program No. of Hours
Role of the Manager 8 hours
How to Build a Team & Team Briefing 6 hours
Coaching Skills 8 hours
Dealing with Conflict 5 hours
Delivering Quality Customer Service 8 hours
Time Management 5 hours
Total Guided Learning Hours 40 hours
Program Syllabus
8 hours 6 hours 5 hours
8 hours 8 hours
5 hours
Total Hours
40 Hours
Role of Manager
• How the manager’s job is different• Different management styles• Supporting and challenging your people• Communication• Understanding employee behavior• How to motivate your associate
Team Building & Team Briefing
• What is a team and why we need them• Stages of team growth• Leading a team• Team Fitness!• What breaks down teamwork?• Team briefing• Action planning
Dealing with Conflicts
• About conflict…• How it start• Signs that conflict is present• Is conflict always bad• How to avoid it• Resolving conflict
Coaching Skills
• What is coaching• Different types of coaching• Performance coaching• Developmental coaching• Corrective coaching• Taking disciplinary action • Questioning and listening for coaching
Quality Customer Service
• Basic of quality customer service• Scale of customer satisfaction• Principles of quality service• Customer perception• Product knowledge
Time Management
• Facts about time• The list of things to do• The effectiveness of time • Value of time• Time auditing
1
MDP
Support
Office
MMDP Support Office
Middle Manager Development Program – Support
Office
In this program, participants will be exposed to advance management and leadership skills. The program was designed based on Panda Behavioral Framework. The objective of the program is to develop potential employees and existing managers to be an effective leader and manager.
The program is suitable for the middle-managers who are managing a unit with a team of employees reporting to them. The program approach is a mixture of classroom and work-based assignments, where participants are required to complete specific work-related tasks.
Program Outline
Course Code
Module Hours
CPM201 Success Begins With Me 12 hours
CPM202 Effective Leader and Manager 12 hours
HRM201 HRM for Line Manager 8 hours
WPC Winning Workplace Communication 8 hours
WCS201 Workplace Customer Service 8 hours
Total Guided Learning Hours 48 hours
MMDPSupport OfficeProgram Syllabus
12 hours 12 hours
8 hours8 hours
Total Hours
48 Hours
Success Begins With Me
• Adult learning principles• Work life balance & personal
development• Building & motivating team
Effective Leader & Manager
• Effective leadership & management style• Leading for change• Valuing diversity in the workplace
Workplace Customer Service
• Customer service basics• Managing perceptions• Moving forward & action plan
Winning Workplace Communication
• The art of listening• Presentation skills• Business English & writing
8 hours
HRM for Line Manager
• Introduction to HRM• Developing your team• Performance management• Employee discipline
1
Enrollment Process
Enrollment
Process
Panda believes in equal opportunity for everyone to be developed, and this includes our female employees. The aimed of the program is to facilitate greater involvement of our female employees in the business. This can be done by providing the access for them to learn the best practices in work efficiency, team working and managing the people. The program consists of below modules;
• Success Begins With Me• Time Management• Workplace Etiquette• Dealing with Conflicts• Team Building• Quality Customer Service
PDT runs the program on weekly basis by having 4 hours instructor-led training session, with one week break in between the module.
“Sharpen the saw” is one of the principles in “Seven Habits of Highly Effective People” book by Stephen Covey. PDT is applying the concept by having short learning sessions. The objective of the sessions is to address and refresh the employees on important topics like;
• Workplace Etiquette• Healthy Diet & Lifestyle• Stress Management• Category Management• Financial Management• IT & workplace efficiency
The list will not stop and we will continue to find topics that will add value to everyone in their professional or personal life. PDT runs the session at least once a month and all employees are invited to participate in the program.
PDT Short Learning Sessions
Panda Ladies Development Program
Program Identified
Fill-up training
enrollment form
Approval from line manager
Approved?
PDT to register employee
EmailConfirmation
End
Employee & Line Manager PDT
YesNo
Grow your Career with
Panda
Functional Assessment Functional Assessment
& 360˚ Feedback
Functional Assessment,
360˚ Feedback, CRTB &
OPQ
AssociateCertificate in Retail Operations• 47 days on-the-job
training• To master the job
& the tasks
Supervisor & Section ManagerCertificate in Retail Management• 55 days of
classroom & practical learning
• Exposure to managerial skills & competency
Senior Section Manager & Department HeadDiploma in Retail Management• 176 hours of classroom &
action learning• Develop the management
& leadership skills & competency
Store ManagerDiploma in Retail Management• 176 hours of classroom &
action learning• Develop the management
& leadership skills & competency
Grow your Career with Panda