Patient Portal – Implementation and Usability
Danielson SamuelConsultant
What is Patient Portal
A patient portal is an web application that allow patients • Access to their electronic health records • Means of communication with their health
care providers. • May also be referred to as a patient-portal
personal health record
Why use patient portals
• Patients have increased accessibility to their health information
• Patients are better educated about their health concerns
• Enhanced patient-provider communication• Address the patient and family engagement
initiatives as stated by Meaningful Use objectives and other objectives
Steps to Implement
• Pre-Launch: Factors that needs to be considered in relation to pre-launch phase are– Leadership– Priming Staff– Workflow– Configuration– Policies– Promotion– Defining measures of success
• Launch: In regards to the launch phase, the following factors needs to be taken into account– Service Focus– Tracking measures of success– Support and education
Steps to Implement
• Post-Launch: After the launch, the following needs to be evaluated– Success of the project– Areas that need quality improvement– Leeway for new feature rollouts– Continued support and education
Steps to Implement
Capabilities of Patient Portal
Patient registration• Entering pertinent
information• Complete forms• update
information
Appointment Functions• lookup • Request• confirmation
Capabilities of Patient Portal
Billing activities including • Review status• Access
statement • Make payments
Capabilities of Patient Portal
Patient Service• Request refills• Exchange
messages with provider
• Conduct eVisits
Capabilities of Patient Portal
Patient health records• Access
information• review results
Capabilities of Patient Portal
Patient Information Gathering• health history • history of present
illness (PHI) • Conduct period
reporting
Capabilities of Patient Portal
List of certified patient portals Certified Health IT Product Listhttp://oncchpl.force.com/ehrcert?q=CHPL
Frequently Asked Questions about the Patient Portalhttp://www.healthit.gov/providers-professionals/achieve-meaningful-use/core-measures/electronic-copy-of-health-information
Additional Resources