Download - Pak Data Com
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Pak Datacom Ltd.
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Nabeel Haider 2009-3-02-9632
S. Laraib Imtiaz 2009-3-02-9573
Nabeel Asghar 2009-3-02-9670
Faizan Ahter 2009-3-02-96!3
"aesh #$mar 2009-3-02-9669
Submited to:
Hashim Zia Jaffery
Dated: August 23, 2009
TEAM MEMBERS
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AGENDA
A. Executive summary
B. ituati!" A"a#ysis
$. %&&!rtu"ity a"d issue a"a#ysis
D. %'(ectives
E. )r!'#em !r *ssues+. Acti!" &r!grams
. +i"a"cia# &r!(ecti!"s'
H. $!"tr!#s
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Executive summary
-)i!"eer i" A/ a"d D i" )a1ista"
-/eam !f te#ec!mmu"icati!" &r!fessi!"a#s &r!vides cust!mied s!#uti!"s.
-&4t!4the4mi"ute 5u&dated6 system 'y usi"g 7e## esta'#ished- 8ate##ite 'ased 8A/ a"d- 8%&tic +i'er "et7!r1s
-)a1 Datac!ms a&&r!ach is t! &r!vide the 'est a"d i""!vative "et7!r1
s!#uti!"s !" c!r&!rate 'asis.
-)a1 Datac!m ;td. has its !7" m!"it!ri"g team acr!ss the c!u"try.
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SWOT ANALYSIS (Strength, Weaknesses, Oortunities, Threats Analysis!
/E
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SWOT ANALYSIS (Strength, Weaknesses, Oortunities, Threats Analysis!
EAF
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SWOT ANALYSIS (Strength, Weaknesses, Oortunities, Threats Analysis!
%))%/
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Oortunity an" issue analysis
Oortunities
-Ex&a"si!" i" Ba"1i"g ect!r
-r!7i"g "eed !f c!mmu"icati!" i" !rga"iati!"s
-Ex!ri"g i"ter"a# h!ri!"s
Issues
-Higher rates : ervices ex&e"sive
-De&e"de"cy !" )/$;
-De&e"de"cy !" e"d!r
Oortunity an" issue analysis
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O#$ectives
!a# +!rmu#ati!":
/he g!a# f!rmu#ati!" !f )a1 Datac!m is 'ased !" the f!##!7i"g &arameters:
- )revi!us year &erf!rma"ce
- $urre"t regi!"a# situati!"
- +uture &redicti!"
- Assig"i"g targets
- Cuarter#y revie7
/he #!"g4term g!a#s are:
- /! 'e the "!.= D ervices &r!vider i" )a1ista".
- /! attai" a &erfect 'a#a"ce 'et7ee" @ua#ity a"d c!st.
- /! ex&a"d the h!ri!" !f !ur services 'ey!"d "ati!"a# '!u"daries
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O#$ectives
)#a""i"g &r!grams
egi!"a# a"ageme"t a"d )ers!""e# Divisi!" !f )a1 Datac!m c!"tri'utes i" this regard
%"4the4(!' trai"i"g
J!' r!tati!"&ecia# assig"me"ts
*"4h!use c!urses
$!u"se#i"g
+u"cti!"a# semi"ars
e"era# ma"ageme"t c!urses
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%ro#lem or Issues
Sta&&'s ehavior
taffs 'ehavi!r s!metimes 7ith the ve"d!r &art"er c!m&a"ies is u"ethica# '!th
&r!fessi!"a##y a"d &ers!"a##y.
Lack o& Training
Due t! the u"fami#iarity 7ith high tech e@ui&me"t !f )a1Datac!m m!st !f the staff is
"!t efficie"t i" carryi"g !ut the usua# !'#igati!"s &ertai"i"g t! the te#ec!m
e@ui&me"t.-;!ss !f reve"ue-;!ss !f cust!mer satisfacti!"
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Organogram
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)n"erstan"ing the nee"s
$!m&etetive atesi"ce, the cust!mers is a7are !f the tech"!#!gy adva"ceme"ts he "!7 7a"ts 'etter
services 7ith #!7er rates. )D; u"dersta"ds this he"ce, )D; is refur'ishi"g its
"et7!r1s
After a#es u&&!rt
)D; is a7are !f the im&!rta"ce !f After4sa#es su&&!rt t! a## its c#ie"ts. 2> ? I su&&!rt.
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Action rograms
*eveloing strategies
E&&ecting change- ec!g"ii"g the difficu#ties.- Defi"i"g the &r!'#ems i" )ractica# terms.- )#a""i"g the cha"ge, 'ased !" the m!st c!mete a"d 'est @ua#ity i"f!rmati!"
!'tai"a'#e a'!ut &ast, &rese"t a"d future.- A#ter"ati"g the 'ehavi!r &atter"s a"d attitudes !f a 7h!#e c!mex !f &e!e a"d
gr!u& usua##y at the t!& a"d 7!r1i"g d!7".
Training + "eveloment
%reventive maintenance control
- /his is a t!!# f!r !rga"ii"g a"d the" c!"tr!##i"g the e@ui&me"ts i"sta##ed at
cust!mers &remises 'y a" effective )reve"tive ai"te"a"ce t! e"sure tr!u'#e free
a"d u"affected services
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Action %lan
E"suri"g a high #eve# !f satisfacti!" am!"g !ur cust!mers a"d &art"ers is a c!re
c!m&!"e"t !f 'usi"ess at )a1 Datac!m ;td.
$ust!mer a"d )art"er Ex&erie"ce 5$)E6 is a c!m&a"y47ide strategy t! i"crease
cust!mer satisfacti!" a"d im&r!ve ex&erie"ces 7ith !ur &r!ducts, &r!grams, a"d
services. /hr!ugh a""ua# surveys a"d &r!duct feed'ac1 eff!rts #i1e the $ust!mer Ex&erie"ce
*m&r!veme"t )r!gram, 7e c!"ti"ue t! #iste" a"d res&!"d t! !ur cust!mers a"d
&art"ers a"d are c!mmitted t! im&r!vi"g their ex&erie"ces 7ith us.
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ontrols
+EEDBA$F E$HA
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