HR.com Webcast
Outsourced Workers:Why Managing Your Non-Strategic Workforce Should Matter to You
Presenters:
Teresa MooreSenior Product Manager
July 19, 2012
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Outsourced Workers - Agenda
• Where Do They Fit?• Who are Outsourced Workers?• Common Terminology• Market Problems• Current Trends• Supporting Materials
Where Do They Fit?
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Outsourced Workers – Where Do They Fit?
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What’s the Difference?
Professional Staffing
Temporary Staffing
Services Procurement
Outsourced Workers
• Resource augments current staff (for example, PM/IT resource)
• High value added• Adds capacity / increases
flexibility and scalability• Immediate cost savings
opportunity• Typical implementation
focuses on IT Contractors first due to large volume
• Repeatable hiring process
• Compensated hourly, usually to a rate card
• Managed by Organization• Individual resources
• Commoditized skills• Task oriented/lower value• Adds capacity/increases
flexibility• Highly repeatable hiring
process• Compensated hourly• Managed by Organization• Supplier executes per
internal requirements• Individual resources
• Specialized skills not inherent to current staff
• Want to develop knowledge
• Typically brings expertise measured on delivery
• Compensated based on competitive bid of deliverables or SOW outcome
• Complex contracts deliverables
• Milestone-based work with awards/penalties associated 1 to many resources
• Longer duration contracts that don’t change often
• Not core business function
• Supplier manages to internal requirements/SLAs
• Open-ended employment relations with the supplier
• 1 to many resources
Who Are Outsourced Workers?
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Outsourced Workers – Who Are They?
Service workers contracted through a supplier, or recruitment company, who have been hired to perform a specific function outside of your organization’s core business.
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A Few Examples…
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Poll
Does your organization have a process in place to manage your Outsourced Workers today?
- Yes
- Somewhat
- No
- Not Sure
Common Terminology
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A Little Bit of Everything…
VMS
Lite
Resource Management
Access Only WorkersOutsourced Workers
Managed Service WorkersThird-Party Workers
Market Problems
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What We’re Hearing…
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Can You Answer?
• Does your organization have a simple, consistent, and streamlined way of tracking service workers (i.e. janitors, landscapers, security guards, etc.)?
• If asked today to provide a list of all non-employees, could you provide it?
• Does your organization have a consistent on/off boarding and background process for service workers?
• Are you confident all service workers are compliant with organizational policies?
• Are your service workers validated regularly to ensure they are not maintaining badge and network access longer than necessary?
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Could You Answer?
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Poll
What is your main driver to implement a solution for Outsourced Workers?
- Visibility
- Operational Efficiency
- Compliance
- Quality
- Not Sure
Current Trends
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What is the Contingent Workforce?
The Contingent Workforce is trending upwards
• Any one or group providing service at your company that is not employed by your organization
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Contingent Labor – Growth Outlook
• Contingent workers - such as temporary employees, project consultants, contractors, seasonal workers, freelancers, and other non-core employees - now represent 30% of the entire U.S. labor force. …predicted to quadruple over the next 10 years. (Advisory Council, U.S. Department of Labor)
• MIT Sloan Study predicted 50% of the workforce would be contingent by 2015; leading case study software company reached it several years ago…the study was started in 1994.
• Littler/Mendelson predicted 50% of post recession hiring will be contingent workers
• According to the U.S. Bureau of Labor Statistics, the temporary help services industry added nearly half a million workers and accounted for 91% of total nonfarm job growth from June 2009 through June 2011. (American Staffing Association)
The staffing industry generated approximately $97.1 billion in sales in 2010: $87.4 billion from temporary and contract staffing and $9.7 billion in search and permanent placement services.
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2011 Steep Trend Upward
• 65% ClientsExpanding Program to Track and Manage
Outsourced Workers through Beeline’s VMS
• More Than 250,000Outsourced Workers Being Tracked
through Beeline’s VMS
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Recent Case Studies
• Major Financial Institution
• Fortune 50 Company
• AOL
Recent audits are showing the risk trending upwards
Organizational Benefits
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Poll
Is your organization currently building a business case to support an Outsourced Workers solution?
- Yes, we are currently trying to implement a solution
- We are 3-6 months out from implementing a solution
- We are 6 months+ out from implementing a solution
- I do not know
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Reasons to Manage Your Non-Strategic Workforce
Visibility
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Reasons to Manage Your Non-Strategic Workforce
Compliance
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Reasons to Manage Your Non-Strategic Workforce
Quality
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Reasons to Manage Your Non-Strategic Workforce
Operational Efficiency
Supporting Materials
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Outsourced Workers Whitepaper
www.beeline.com/thought-leadership/whitepapers/align-outsourced-workers
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Upcoming Webinars
www.beeline.com/landing/webcasts
• Outsourced Workers: Building a Business Case for Managing Your Non-Strategic Workforce
• Getting the Most Out of Your Flexible Workforce with Services Procurement
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Outsourced Workers - Summary
• Where Do They Fit?
• Who are Outsourced Workers?
• Common Terminology
• Market Problems
• Current Trends
• Organizational Benefits
• Supporting Materials
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Questions & Answers