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Our Shrinking World
Computers & the Global Economy
Dr. Ranette Halverson
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The First Computer - ENIAC•1949•First U.S.
Computer•Less
powerful than a $3 calculator
•The demand?
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How has the computer changed the world as you know it???•Cell Phones•Music Downloads•Online Courses•YouTube•Face Book – My Space•Online Shopping
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Still changing……
• eHarmony.com• Wikipedia• Ebay• Travelocity.com• Email• Instant messenger• Text Messaging
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What are YOUR Plans???• Where will you work?• What will you do?• Who will you work with?
ALL of this is changing as we speak! Much of the change is due to the computer and the related technology!
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What does this mean?•10
Flatteners•Level
Playing Field•All have to
do with the computer
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How is the world economy and job market changing?
• Today we will discuss WHAT is happening. Actually what has already happened!
• Not why it happened!
• Not is it good or bad!
• That is for you to decide!!
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Outsourcing
• 1800’s – Conestoga Wagon Covers
• Today – Manufacturing
• Cars, Clothes,
– Help desks & Call Centers– Programming
• Outsourcing will not be the end of civilization as we know it!!
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Accounting – Tax Preparation
• 2005 – 400,000 returns outsourced to India
• Security• Creativity
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Radiology - MD
• Work from home–WF doctor works for San Antonio hospital
• Australia, India–Day there when night here
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Journalism
• Reuters– Leader in world news
• Bangalore, India– Flash Headlines from news
releases
• US reporters– Analysis
• 1/5 Cost
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Call Centers
• 250,000 in India– Dell, IBM, Airlines
• Training & Education• Jobs lost or Jobs not wanted?• Use U.S. Products
– Bottled water, soft drinks, etc.– More disposable income in India
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Remote Personal Assistant• Brickwork (div. of B2K Co.)
– $1500 to $2000 month– Typically work during our night
• What do they do?– Research– Presentations– Reports
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Are all the jobs leaving the US?
• This is a serious question.
• But the answer might be no!
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McDonalds(yes, the hamburger place)
• Missouri, Minnesota, Massachusetts• Call center in Colorado Springs, Co.• Pay operators more but costs down
10%• Cut errors by 1/2• Service time down by 30 seconds• Next step: “phones” at tables which
go to the call center• Headquarters doing a trial
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Jet Blue Airlines
• Home Sourcing• 100% of phone reservations • 400 women (mostly) in Salt Lake
City• 30 hour weeks at home• 1 day a month in office for training• 30% more productive than similar
on-site reservation facilities
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U.S. Army
• Predator drones – Unmanned spy planes– Flying over Iraq– Flown by soldier in Las Vegas,
Nevada
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E-Tutoring
• From India• $15 to $20 per hour• Use cameras, microphones,
digital pencils, scanners
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Television Production
Higglytown Heroes• ½ day per episode
– Send the stars a laptop computer
– Designers in San Francisco– Writers at home– Animators in Bangalore
• Private virtual nw
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Entrepreneur
• Salesforce.com• “Rent” business software
– $17 per month– Constant upgrades– Web based
• Co. in China– $1 million per year in business– 30 employees
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Gold Mining
• Red Lake, NW Ontario• 2000 – Contest
– All mining data online– Tell them where to mine
• Winners 2 Australian Companies ($425k)
• Hit gold on first 4 attempts• 2001 – 10X gold of previous years• An Incredible Change of Attitude
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Politics & Elections• 2004 – Howard Dean• 2008 – Moveon.org• 2008 - ??• Future – Online voting
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True Change is Occurring!!!• How do we manage it?• Who regulates it?• Who taxes it?
• A significant change is occurring in ALL aspects of our world and at SUPER speed!
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What’s Next??
• What will be the next BIG change??
• I don’t know!• I know you better be
comfortable with computers and technology!!
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Questions or Comments?