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An Experiential Approach to Organization Development 7 th edition Chapter 1Slide 1
Chapter 1Chapter 1
Organization Development and Reinventing the
Organization
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 2
Learning Objectives
Define OD and recognize need for change.
Describe culture and understand its impact.
Understand the psychological contract.
Describe five stages of OD.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 3
The Workout: Organization Changes at GE (part 1 of 2)
GE has training center for managers.
Participants said GE was slow to make changes.
Workout is program that came from sessions.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 4
The Workout: Organization Changes at GE (part 2 of 2)
In workout employees take the leadership in bringing about changes.
GE continues to use workout so it can reinvent itself.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 5
Challenges for Organizations
Change avalanching down on us.
Tomorrow’s world different from today’s.
Organizations need to adapt to change.
Organizations in continuous interaction with external forces.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 6
Figure 1.1The Organizational Environment
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 7
What Is OD?
Long-range efforts and programs aimed at improving an organization’s ability to survive by changing problem-solving and renewal processes.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 8
OD Is: Planned. Organization wide. Managed from top. Increases organization effectiveness. Planned interventions. Uses behavioral science knowledge.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 9
The Characteristics of OD
Planned change.
Collaborative approach.
Improve performance.
Humanistic values.
Systems approach.
Scientific approaches.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 10
Table 1.1Major Characteristics of the Field of OD
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 11
Our Changing World: Germany in Slow-mo (part 1 of 2)
Germany entering 2nd decade of stagnation.
A model of world in ‘70s and ‘80s.
Reputation as Europe’s unchanging core.
History of blaming others for problems.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 12
Our Changing World: Germany in Slow-mo (part 2 of 2)
Some looking inward for causes.
Problem traced to job-protection law of ‘50s.
Unions block proposals to reform labor laws.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 13
Why OD?
Most cited reasons for beginning change program:
The level of competition. Survival. Improved performance.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 14
Primary Goals of Change Programs
Increase productivity.
Increase responsiveness.
Improve competitive position.
Increase employee involvement.
Increase employee morale.
Develop new managerial skills.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 15
Table 1.2Major Goals of Large-Scale Change Programs
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 16
Factors Leading to Emergence of OD
Need for new organizational forms.
Focus on cultural change.
Increase in social awareness.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 17
The Only Constant Is Change
Today's managers need new mind-set.
Flexibility.
Speed.
Innovation.
Constantly changing conditions.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 18
Successful FirmsShare These Traits
Faster. Quality conscious. Employee involvement. Customer oriented. Smaller.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 19
Figure 1.2Changing Organization of Twenty-First Century
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 20
OD in Practice:Trilogy Software (part 1 of 2)
Trilogy Software example of shifting organizational structures.
Workers are shareholders, managers, and partners.
Biggest worry is not facing down other businesses.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 21
OD in Practice:Trilogy Software (part 2 of 2)
Depends on talented people.
Economy fostering new kinds of practices.
This case shows major element in planned change is planning for organizational culture.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 22
Evolution of OD
Evolved since the late 1940s.
NTL Laboratory-Training methods.
Survey research and feedback.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 23
Who Does OD? (part 1 of 3)
OD practitioners consist of specialists and those applying OD in daily work:
Professionals and specialists trained in OD. Managers and leaders applying OD.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 24
Who Does OD? (part 2 of 3)
OD specialists:
• Internal practitioners – from within organization.
• External practitioners – from outside organization.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 25
Who Does OD? (part 3 of 3)
Activities include:
Team leaders developing teams. Building learning organizations. Implementing total quality management. Creating boundaryless organizations.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 26
Organization Culture
Dress. Patterns of behavior. Language. Value system.
Feelings. Attitudes. Interactions. Group norms.
A system of shared meanings including:
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 27
Norms (part 1 of 2)
Organized and shared ideas of what members should do and feel.
How behavior is regulated.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 28
Norms (part 2 of 2)
Pivotal norms - essential to accomplishing organization’s objectives.
Peripheral norms - support and contribute to pivotal norms but not essential to organization’s objectives.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 29
Socialization Process
Process that adapts employees to culture.
New employees become aware of norms.
Employees encounter culture.
Individuals understand power, status, rewards, and sanctions.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 30
Figure 1.3The Socialization Process
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 31
Adjustment to Cultural Norms and Socialization Occurs in 3
Ways1. Rebellion - rejection of all values and norms.
2. Conformity - acceptance of all values and norms.
3. Creative individualism - acceptance only of pivotal values; rejection of others.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 32
Figure 1.4Basic Responses to Socialization
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 33
Psychological Contract
Unwritten agreement between individuals and organization.
Open-ended so issues may be renegotiated.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 34
A Model for Change
OD is continuing process with emphasis on viewing organization as total system of interacting and interrelated elements.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 35
Figure 1.5Organization Development’s Five Stages
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 36
Five-stage Model for OD Process (part 1 of 5)
Stage one: Anticipating need for change.
• Someone recognizes need for change.
• There must be felt need for change.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 37
Five-stage Model for OD Process (part 2 of 5)
Stage two: Developing practitioner-client relationship.• OD practitioner enters system.• Good first impressions and match
important.• Practitioner establishes trust, open
communication, shared responsibility.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 38
Five-stage Model for OD Process (part 3 of 5)
Stage three: The diagnostic phase.
• Practitioner and client gather data about system.
• Objective is to understand client’s problems, identify forces causing situation, and select change strategies.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 39
Five-stage Model for OD Process (part 4 of 5)
Stage four: Action plans, strategies, and techniques.
• Series of interventions, activities, or programs aimed at increasing effectiveness.
• Programs apply OD techniques.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 40
Five-stage Model for OD Process (part 5 of 5)
Stage five: Self-renewal, monitor, and stabilize.
• As OD program stabilizes, need for practitioner decreases.
• Monitor results.
• Stabilize change.
• Gradual disengagement of OD practitioner.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 41
Key Words and Concepts
Action research model - collecting information, feeding back to client, developing and implementing action programs.
Change leader - person responsible for change.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 42
Client - person or organization that is being assisted.
Creative individualism - questioning of peripheral norms, accepting of pivotal norms.
External practitioner - person from outside organization who serves as resource for change.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 43
Internal practitioner - internal resource for change.
Norms - organized and shared ideas regarding what members should do and feel, how behavior should be regulated, and what sanctions should be applied.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 44
Organization culture - system of shared meanings, including language, dress, values, norms of organization.
Organization development - planned strategy to bring about change.
OD practitioner - people using, advocating, and assisting others to implement OD.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 45
OD specialist - professional who has specialized and trained in OD and related areas.
Peripheral norms - support and contribute to pivotal norms but not essential to organization's objectives.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 46
Pivotal norms - essential to organization's objectives.
Psychological contract - expectations between individual and organization.
Socialization - process of individual adjusting to organization's culture.
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An Experiential Approach to Organization Development 7 th edition
Chapter 1Slide 47
Preparations for Next Chapter
Read Chapter 2. Read instructions for Simulation 2.1. Read and prepare analysis for Case: The
NoGo Railroad.