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EFEKTYWNE ZARZĄDZANIE
LOGISTYKĄ I PLANEM
PRODUKCJI
W FIRMIE PRODUKCYJNEJ
AUTOMOTIVE
12.06.2013
IVO CIESLAR – AUTOMOTIVE CONSULTANT
JAROSŁAW JAŚKIEWICZ – COUNTRY REPRESENTATIVE
AGENDA PREZENTACJI
> WEBCOM intro
> Wymagania sektora Automotive
> Rozwiązania biznesowe i doświadczenia
> Przykłady projektów
INTRODUCTION OF WEBCOM
> WEBCOM is one of the largest supplier of Microsoft
Dynamics information systems in the Czech Republic. The
company is primarily focused on the implementation of
Microsoft Dynamics ERP (Microsoft Dynamics AX,
Microsoft Dynamics NAV) and Microsoft Dynamics CRM.
> In our portfolio there are more than 200 customers with at
least one Microsoft Dynamics solution implemented.
> With more than 100 consultants and developers -
WEBCOM is ready to serve your needs across Poland as
well as worldwide.
> WEBCOM has a specialized customer support
department to provide support for current customers and
take care of their systems and additional business
development needs.
REFERENCJE
REFERENCJE
WEBCOM DEVELOPS VERTICAL SOLUTIONS
> With its strong segment approach, WEBCOM develops unique
vertical solutions. The main values for customers are special
segment knowledge, processes and the most effective practices
that had been included in those solutions. Major vertical solutions
with a strong penetration on the market include:
> Automotive – manufacturers, OEM suppliers,
vehicle sales & aftersales
> Development and Investment companies
> Engineering and machinery industry
> Chemical industry and manufacturing
> Medical health care
> Public administration and local authorities
> Retail including POS solutions
> Utility
BUSINESS VALUES FOR AUTOMOTIVE SUPPLIER
Designed to be compliant with the global OEM requirements
> Flexible standard solution highly integrated into Microsoft Dynamics AX to
reduce training efforts and higher user acceptance
> Predefined Business Partner Templates (e.g. OEMs) to reduce
configuration and customization efforts for faster project implementations
> Global fit to be able to follow your Automotive footprint around the world –
reducing the number of different systems (less maintenance and training
costs)
=> Lower Total Costs of Ownership and faster Return On Investment
Automotive Supplier for Microsoft Dynamics AX enables you to:
> Improve operational and supply chain efficiency while reducing costs
> Streamline material throughput and improve of stock turn-over
> Respond to changes quickly
> Gain immediate and obvious visibility when acceptable parameters have
been exceeded
=> Manage only what needs to be managed
2 DIFFERENT BUSINESS SCENARIOS
AUTOMOTIVE STANDARD PROCESSES
Release Management/Accounting
> Pre-Integration & Integration rules
> Comparison of release generations
> Exception management
Blanket Order (contract)
> Customer plant
> Customer unloading point
> Customer consumption & warehouse information
Cumulative Figures
> Release management
> Order management
> Shipping
> End of year procedures
AUTOMOTIVE STANDARD PROCESSES
Packaging management
> Packaging master data
> Packaging bill of material
> Packaging inventory management
> Multiple packaging rules e.g. standard & alternative
packaging
Automotive shipping
> Multiple dispatch proposal scenarios
> Multiple picking strategies
> Scanner picking & verification processes
> Delivery note/packing slip
> Barcode transport labels & label designer
Invoices/Self-billing
> Invoice printouts
> Invoices via EDI
> Integration and processing of EDI self billings
PROCESSES PURCHASE
> EDI & manual message integration
> Multiple invent strategies
> Purchase contracts for supplier schedule
> Delivery quota determination
> Automatic processing of planned purchase orders to
schedule processing
> Manual handling of schedules
> EDI transfer of schedules
> Free definition of schedule periods (dates)
> Processing of trade agreements
> Cumulated figures for item arrival
> Comfortable automotive item arrival form
> Administration of delivery returns for automotive
contracts
> Invoicing by Dynamics AX standard
> Full integration in Dynamics AX standard
AUTOMOTIVE STANDARD PROCESSES
3PL/External Service Provider
> EDI & manual message integration
> Multiple inventory management strategies
> Multiple replenishment strategies
> Packaging management
> Integration into Microsoft Dynamics AX
accounting
Pre-Defined communication connectors
> VDA
> ODETTE
> EDIFACT
> ANSI X.12
> In-house formats
> Customer specifics formats
CUSTOMER SPECIFIC PROCESSES
> GM Pick-Up Sheet (MAIS PUS)
> GM Material issuer, material handling code
> Volkswagen AMES-T
> BMW NAEL, Belom, Stard
> Renault GPI
> Renault L3P
> Renault Cindi
> PSA V2
> DaimlerChrysler LLZ
> Nissan
AUTOMOTIVE SUPPLIER REFERENCE
> Koito Czech s.r.o. is an innovative manufacturer of
automotive lighting products.
> Supplier of headlamps for: Porsche, Nissan, Audi,
Renault
> The solution Automotive Supplier for Dynamics AX was
implemented for 40 concurrent users in the manufacturing
plant in Žatec.
> Replacement local ERP system and stand-alone
applications for warehouse management.
> The solution covers not only the communication with sub-
suppliers in automotive industry (Tier-1 to 3), but also the
needs of the final producers (OEM) – the Koito customers.
> Minimize stock and work in progress levels, to plan
production deliveries in Just-In-Time mode, and to integrate
customer's processes into its own company's information
system Automotive Supplier for Dynamics AX.
AUTOMOTIVE CRM
> Business Situation: The BMW Group needed to have
one version of solution for SEM (SEM CRM) > BMW Group: 28 production and assembly plants in 13 countries and global
sales network in more than 140 countries.
> Goal: achieve a short time to market, increase in
customer satisfaction and enhanced efficiency while
working with potential and existing customers in order to
leverage their value.
> Solution: „SEM CRM” base on Microsoft Dynamics
CRM 2011 and extended by WEBCOM for BMW Group
specific requirements.
> Timeline: Feb – May 2012 – solution preparation; Aug
– Romania, Oct – Slovenia, Nov – Czech, Slovak, Jan
2013 – Hungary, Mar – Greece, …
SEM CRM SCOPE AND BENEFITS
> Covers following areas:
• Lead Management
• Complaint & Inquiry Management
• Campaign List Exchange and Execution Customer
Satisfaction Index maintaining
• Welcome Package and Brand Magazine handling
> BMW´s business benefits in:
• Management improvement of new opportunities
• Detailed overview of current customers
• Sophisticated processing of marketing campaigns
• Dealers activities quick overview and effective data sharing with dealers
• Updated data information, workflow, etc.
• Revenue increase through better processing of incoming leads and
increased retention of current customers.
• Demands, Needs and Complaints Management
BMW GROUP: DLACZEGO WEBCOM?
> Pozytywne referencje BMW: WEBCOM jest
partnerem BMW we wdrożeniu systemu DMS
(Dealer Management System) w wielu krajach.
> Znajomość procesów charakterystycznych
dla branży Automotive: wiedza na temat procesów
CRM wspierających sprzedaż.
> Doświadczony zespół działający w skali
międzynarodowej: jedno rozwiązania dla wielu
oddziałów w regionie.
> Dostosowanie do specyficznych wymagań wielu
rynków: wsparcie rozwoju biznesu i jego dostosowanie
do wymagań prawnych w poszczególnych krajach.
PARTNERSTWO Z WEBCOM
WEBCOM - jeden z największych dostawców
rozwiązań Microsoft Dynamics ERP i CRM w
regionie CEE
> Branżowe rozwiązania Automotive
> Unikatowe i kompletne rozwiązanie branżowe
stworzone na bazie współpracy partnerów MS
> Silne kompetencje konsultantów
> Transfer wiedzy i dobrych praktyk z różnorodnych
projektów wdrożeniowych
> Branżowe kompetencje dużego zespołu - ponad
100 ekspertów
> Współpraca parnterów i szeroka oferta
wsparcia biznesu firmy Automotive
> On-premise, hosting, SaaS, … - stały rozwój oferty
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