NSSC March 2007
On The Road to Safety ManagementStarting the Journey to CSA Z1000-06
Roddy Macdonald, VP-HR
Enid Stout, Manager OHS&B
NSSC March 2007 Slide 2
On The Road to Safety Management an NSLC case study
• Looking Back• Starting a New Journey• The Destination• Getting Ready• The Journey So Far• “You Are Here” – Challenges & Successes to Date• Looking Ahead – The Journey Continues• Conclusion – Benefits & Key Learnings• Questions & Answers
Today’s roadmap …
NSSC March 2007 Slide 3
On The Road to Safety Management
Starting a New Journey
Recent evolution …• Crown Corp 2001• A “commercial” mandate• Social responsibility mandate• Significant change• New leadership• Increased investment• NSLC marketing & “Brand”
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On The Road to Safety Management
Starting a New Journey
Today the NSLC is …• 1,500 employees• $500,000,000 in sales• 3,000 products (sku’s)• 500+ vendors in 40 countries• Retail: 108 stores across NS
15 million transactions per year• Wholesale: 36 agency stores
2,200 licensees
4 private wine stores• 4th largest liquor retailer in Canada
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On The Road to Safety Management
Starting a New Journey
NSLC’s PURPOSE
Bring a world of beverage enjoyment to Nova Scotia.
VISIONTo be recognized as a superb retailer, known for our business performance, customer focus and vibrant shopping experience, eliciting the pride and enthusiasm of Nova Scotians.
NSSC March 2007 Slide 6
On The Road to Safety Management
Starting a New Journey
NSLC’s CULTURE•Encourages innovation and creativity.•Engages employees in achieving success•Is driven by customer needs•Demonstrates respect and dignity in all we do•Is a fun place to work•Advocates intelligent consumption
NSSC March 2007 Slide 7
On The Road to Safety Management
Starting a New Journey
This is the starting point for our Journey to Safety Management
PurposeVisionCulture
NSSC March 2007 Slide 8
On The Road to Safety Management
Starting a New Journey
Why start on this journey?• To maintain a safe & healthy workplace• Existing OH&S Program well established
but needed updating• Legislative changes• Want OH&S to be more integrated• Greater cultural emphasis on safety
NSSC March 2007 Slide 9
On The Road to Safety Management
Starting a New Journey
The Opportunity …• New leadership – “easy sell”• Leverage significant culture change
already underway• Financial resources available• Draw on available expertise• Create momentum• Create a system that perpetuates safety
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On The Road to Safety Management
The Destination
Canadian Standards AssociationZ1000-06 Standard
NSSC March 2007Slide 11
On The Road to Safety Management
The Destination
Why adopt CSA Z1000-06?• Embeds safety into business strategy• Uses the familiar management model
– Plan, Do, Check, Act
• Ensures continuous improvement• Recognized OHS best practice• A Canadian standard• Tri-partite development
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On The Road to Safety Management
The Destination
What is CSA Z1000-06?• Framework for facilitating improvements in an
organization’s OHS performance• Establishes basic requirements for an effective
OHS management system, including system documentation and provides guidance materials and audit questions
• Designed for use by all types of organizations• Now regarded as a Canadian OHS best practice
NSSC March 2007Slide 13
On The Road to Safety Management
The Destination
What is CSA Z1000-06?• Performance based – using outcomes with
concrete goals• Identifies and defines roles, responsibilities and
accountabilities• Balanced approach between hazard and risk
based prevention and controls• Management commitment and worker
participation
NSSC March 2007 Slide 14
On The Road to Safety Management
Getting Ready
Preparing the Way• OHS Program review Spring 2005• Proposal approved Fall 2005• Consultant hired Feb 2006• Project Plan approved March 2006• Objectives in Business Plan April 2006
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On The Road to Safety Management
Getting Ready
Development Team
• Manager of OHS&B• OHS Coordinator (Paula LeBlanc)
• External Consultant (David Gibson)
Consultation Framework• Executive Steering Committee • JOHSCs – Provincial & DC• Working Group
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On The Road to Safety Management
Getting Ready
Steering Committee
Provided the high level input and oversight necessary to make the project successful through periodic progress meetings. Met every 4-6 weeks.
• VP, HR• VP, Operations• Director, Supply Chain
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On The Road to Safety Management
Getting Ready
Working Group
Provided the detailed input and working level perspective. Met every 2 weeks.
• 2 Store Managers (NSGEU, Local 1670)
• Regional Manager (Mgmt)
• Distribution Centre Manager (Mgmt)
• Store Clerk (NSGEU, Local 470) • Maintenance Worker (NSGEU, Local 470)
• Finance Clerk (Non-Union)
NSSC March 2007 Slide 18
On The Road to Safety Management
Getting Ready
Consultative Framework
Executive Committee
Steering Committee
Development Team
JOHS Committees
Working Group
NSSC March 2007 Slide 19
On The Road to Safety Management
The Journey Begins
Getting Started (March 2006)• Hazard Identification, Risk Assessment &
Control Workshops • Retail• Distribution Centre• Facilities and Development• Head Office
• Development of Safe Work Practices and Safe Job Procedures
• Development of the OHSMS System Elements
NSSC March 2007 Slide 20
On The Road to Safety Management
The Journey Begins
The OHSMS Manual
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On The Road to Safety Management
The Journey Begins
NSSC March 2007 Slide 22
On The Road to Safety Management
The Journey Begins
The OHSMS Manual1. Commitment, leadership, and participation
• Revised OHS Policy• Roles & Responsibilities• CSA Standard and the Management Cycle
PLAN – DO – CHECK - ACT
2. Legal and other requirements3. Hazard identification; risk assessment & control4. OHS objectives and targets
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On The Road to Safety Management
The Journey Begins
PLAN – DO – CHECK - ACT
5. Preventive and protective measures6. Emergency prevention, preparedness, and
response7. Competence and training8. Communication and awareness9. Procurement, contracting & management of
change10.Documentation
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On The Road to Safety Management
The Journey Begins
PLAN – DO – CHECK - ACT
11. Monitoring and measurement12. Incident investigation and analysis13. Internal audits14. Preventive and corrective action
PLAN – DO – CHECK - ACT15. Management review and continual improvement
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On The Road to Safety Management
The Journey Begins
Communicating the New System• Face to face training sessions• Manuals for every work site• Resources available on the Internal Website• “Daily Bulletin” to all business units
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On The Road to Safety Management
The Journey Begins
Full Day Training Sessions • 300 employees
• All Managers and Assistant Managers• JOHSC Members and Store OHS
Representatives• Delivered province-wide • Detailed trained on new manual, forms and
processes
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On The Road to Safety Management
The Journey Begins
Orientation for employees• Delivered to all other employees• Covered core OHSMS information• How to report a hazard or an OHS concern• Work refusals• Hazards, safe work practices, PPE• WHMIS information • Emergency preparedness, first aid, fire
safety plans
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On The Road to Safety Management
“You Are Here”
Success to date … Commitment from the Board and Executive OHS goals in business plan Roles and responsibilities defined Accountability processes in place with
reporting up to the Board and Executive Renewed focus and attention on OHS issues Prompt attention to standards and correction
of deficiencies
NSSC March 2007 Slide 29
On The Road to Safety Management
“You Are Here”
Success to date … Hazards identified & assessed; controls and safe
work practices in place & communicated New or improved processes & forms Workplace is cleaner, safer and healthier Enthusiasm & excitement Greater employee engagement Being asked to share our experiences with you!
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On The Road to Safety Management
“You Are Here”
Challenges to date …• Timing – OH&S competing for time and attention• Development time of only 6 months• Cultural & operational changes - living the new system
while ensuring legislative compliance • Engaging employees – at 100+ sites• Gathering data – legacy systems inadequate; added
training needed for managers
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On The Road to Safety Management
Looking Ahead
Next Steps …• “Walking the talk” • Testing and improving tools • Gathering statistics & developing reports• “Operationalize” use of safety statistics
• Set Business Unit OHS goals FY 2007-08• Develop internal audit FY 2007-08• Implement internal audit FY 2008-09
Plan – Do – Check - Act
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On The Road to Safety Management
Conclusion
Initial Benefits…• Increased employee engagement in OHS
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On The Road to Safety Management
Conclusion
Initial Benefits…
I think the new OHS Management System works well because it spells out in black and white what everybody's responsibilities are and what action is to be taken when things aren't as they should be.
Brian Ellis Manager, Eastern Passage
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On The Road to Safety Management
Conclusion
Initial Benefits…
The warehouse is definitely a lot cleaner now than it ever was, the programs that are now available as well as the updated machinery and pre op exams are all good examples of some improvements I have seen.
Steve LeblancNight Shift Lead HandDistribution Centre
NSSC March 2007 Slide 35
On The Road to Safety Management
Conclusion
Initial Benefits…
The communication is much better with our new OH&S management system.
Harold MurrellManager, West New Glasgow
NSSC March 2007 Slide 36
On The Road to Safety Management
Conclusion
Initial Benefits…
I feel the move to the new system was a bonus for all employees … the new system has set goals and objectives with direction and commitment that are achievable.
Brian GreeneManager, Ingonish
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On The Road to Safety Management
Conclusion
Initial Benefits…
With consistent practices and reinforcement of these practices, staff soon employ these practices in their everyday work habits. I have seen tremendous change in staff that I have encountered and am amazed at the dedication of the staff towards this endeavour.
Sheryl HowlettManager, Elmsdale
NSSC March 2007 Slide 38
On The Road to Safety Management
Conclusion
Initial Benefits…
When you have a Health & Safety program in place like we do, the employees can be assured that when they come to work that they will be able to return to their families at the end of the day.
Alonzo BladesInventory Control Lead Hand
NSSC March 2007 Slide 39
On The Road to Safety Management
Conclusion
Initial Benefits…• Increased employee engagement in OHS• Higher profile for safety accountability• Clearer standards and expectations• Safer workplaces• Assured due diligence – it’s planned for!
NSSC March 2007 Slide 40
On The Road to Safety Management
Conclusion
Key Learnings…• OH&S Leadership is essential• Senior management commitment is essential• Engage employees from the start• Train for role clarity• Show willingness to be flexible and adapt• Set clear expectations• Plan in advance for later data collection• Crawl – walk – run incremental gains• It’s OK to stumble along the way• Keep your destination in mind!
NSSC March 2007 Slide 41
On The Road to Safety Management an NSLC case study
Thank You!
Questions?
Roddy Macdonald Enid StoutVP – Human Resources Manager, OHS&B902-450-5822 [email protected] [email protected]
NSSC March 2007