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EV CHARGING PLATFORM Service Plan
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TURNKEY SOLUTION:
NOW! Innova<ons offers cloud-‐based soGware as a service for EV charging networks with everything you need, including: • feature rich mobility service management so6ware
• ini8al set-‐up and customiza8on
• cloud-‐based hos8ng • so6ware support and maintenance
SoGware as a Service
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Quick Overview of the So6ware Pla@orm
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NOW! INNOVATIONS: EV CHARGING PLATFORM
CUSTOMERS ASSETS
BUSINESS LOGIC
UI + SERVICE DESIGN
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ZONES AND SPACES Define the hierarchy of your assets using zones and spaces. Zone can be for example a region of the country, city district, street, or even one space. Space can be a specific parking space, EV charger or even a rental point/car.
ID-‐TAGS Each asset may have its own easily recognizable ID-‐tag, like QR-‐code or NFC-‐tag to make it easier for the user to iden8fy the charger. NOW! mobile app recognizes the asset by asset ID, QR-‐code, NFC-‐tag or even by the GPS-‐coordinate and the user can start the service immediately.
GEO-‐DATA AND MAP Develop your own hierarchy of geo-‐data or use already exis8ng ones to configure the basis for the asset management. Provide live-‐maps for the users in self-‐service portal or 3rd party apps using live KML-‐feed.
ASSET MANAGEMENT
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Moscow Parking Areas Heat map of Quick Charger Usage
USAGE OF GEO-‐DATA
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CUSTOMER CLASSES Customer class defines customer profile or type. With simple steps you can set up various customer classes to enable different business rules that impact the registra8on process, billing rules, tariffs applied, credit processing, payment channels etc.
ACCOUNT MANAGEMENT Customer accounts func8onality allows you to keep an eye of all customer-‐related informa8on from account seWngs, customer ID-‐tools (mobile phones, ID-‐cards), business rules, transac8on history, permits, fines, support 8ckets, etc. CUSTOMER SUPPORT In order to provide an excellent customer service never loose track of the customers’ needs and requests. All customer issues are related to specific accounts. You can instantly communicate with customers using SMS service or e-‐mails.
CUSTOMER RELATIONSHIP MANAGEMENT
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SCREENSHOTS
Account details Account list
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MOBILE WALLETS Once a customer has set up the account it includes a personal mobile wallet connected to the preferred payment channel. DYNAMIC TARIFFS Tariff tools allow defining unit based prices and apply dynamic rates based on 8mes or loca8on policies. PRICING PACKAGES You can combine tariffs into pricing packages and add customer or ID-‐tools based pricing rules.
BUSINESS LOGIC
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BILLING Depending on your business logic the client accounts can be pre-‐paid, post-‐paid or based on a pay-‐as-‐you-‐go principle. In addi8on you can offer coupons, permits and single 8ckets. CREDIT CONTROL Automa8c rou8ne processes help you monitor and enhance the credit behaviour of your customers. If necessary you can offer refunds and issue credit notes/invoices to customers. Automa8c import of bank statements helps tracking the account balances.
PAYMENT CHANNELS Based on the business logic we can support debit and credit card payments, bank/wire transfers), Paypal etc.
BUSINESS LOGIC
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SCREENSHOTS
Various rates applied to specific zone Dynamic tariffs
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USER INTERFACES
CUSTOMER PORTAL Customer portal gives the overview of transac8on history, invoices, ID-‐tools, subscrip8on packages, account seWngs etc. MOBILE INTERFACE With mobile phone customers can subscribe to the service, see the charging network map, start and stop their parking and charging sessions and see the account balance.
ID-‐TAGS We also support mul8ple ID-‐tags for transac8on ini8a8on, e.g. RFID-‐cards, NFC-‐tags, license plates, apps, etc.
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SERVICE DESIGN REPORTS You can tweak and develop your business logic with a number of different repor8ng tools delivering graphic reports, tables and CSV export-‐files. API-‐CONNECTIONS Using industry standard open protocols we can link the Pla@orm with various hardware providers and 3rd party services. LOCALIZATION AND CUSTOMIZATION NOW! Pla@orm supports a number of languages already. Each service provider can have its own visual iden8ty on all interfaces.
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SCREENSHOTS
Charging page of mobile app Log in page to customer portal
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NOW! PLATFORM: SUMMARY
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NOW! EV CHARGING PLATFORM IN EV ECOSYSTEM
Add-‐on services
Financial services
ICT solu<on provider
Charging point owner
Electricity provider
E-‐Mobility service provider
Roaming service provider
Customer
EV OEM Charging network operator
Charging point OEM
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SINGLE NETWORK OR ROAMING – ALL INCLUDED
• NOW! Pla@orm supports mul8ple partners with different roles
• Customers can use services from any partner
• Built-‐in clearing func8onality • Open protocols and API support
for integra8ons
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NOW! Service Plan
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SET-‐UP SERVICE
QUICK LAUNCH
• Customiza8on of the customer portal
• Customiza8on of the mobile app for Android and iOS pla@orm
• Customiza8on of invoices and receipts
• Integra8ons with charger OEM back-‐ends (based on OCPP
protocol)
• Integra8ons with chosen payment gateways
• Integra8on with SMS gateway
• Ini8al set-‐up of loca8ons, chargers
• Configura8on of business logic
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SOFTWARE SERVICE
ALWAYS HERE FOR YOU!
• Cloud-‐based hos8ng of the so6ware
• Updates of the so6ware
• Maintenance of the so6ware
• So6ware support
• Help to configure and modify the service
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Why choose NOW! EV Charging Pla@orm
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Out-‐of-‐the-‐box solu<on Minimal 8me-‐to-‐market Cloud-‐based solu8on or hosted by the client
Extensive API tested and working Readily-‐available extensive API support for various services Catering to thousands of drivers around the world
WHY NOW! INNOVATIONS’ SOLUTION?
Ready-‐made solu<on
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SoGware-‐as-‐a-‐Service We offer EV charging network management solu8on on a So6ware as a Service model. This allows to: saves costs of R&D, maintenance and support. Pay as you grow This model reduces ini8al investments to a bare minimum only reques8ng a reasonable price to
localize and customize the service. White label op<on We also provide NOW! Pla@orm as a white-‐label solu8on fully skinned to Service Operator’s needs.
WHY NOW! INNOVATION’S SOLUTION?
SaaS model
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SUPPORTING LARGEST QUICK CHARGING NETWORKS IN EUROPE
ELMO network, 165 quick chargers FASTNED, ca 200 quick chargers
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GROWING LIST OF INDUSTRY PARTNERSHIPS
Partnerships with OEMs and solu8on providers
Working with interoperability pla@orms Photo by jonlclark, Flickr
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Thank you! JARMO TUISK Director, electric mobility solu8ons
Mob: +372 52 01443 Office: +372 6 023 046 Skype: jarmotuisk [email protected] www.nowinnova8ons.com