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The most important thing incommunication is hearing what isn'tsaid.” –
Peter F. Drucker
”What you do speaks so loud that Icannot hear what you say.” —
Ralph Waldo Emerson
LISTENING TO THE UNSAID
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WHY NON VERBAL COMMUNICATION???
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FEATURES OF NON VERBAL
COMMUNICATION
Unavoidable .
Meaning depends on the receiver.
Cultural differences.
Intentional / Unintentional.
Can contradict the verbal message.
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FEATURES OF NONVERBAL COMMUNICATION(CONTD)
Cues about senders motives.
Contextual meaning.
Beneficial / Harmful.
Gender differences.
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TYPES OF NON VERBAL COMMUNICATION
FACIAL EXPRESSION
GESTURES
INTONATION
BODY LANGUAGE AND GESTURE
PERSONAL SPACE
EYE CONTACT
TOUCH
APPEARANCE
LISTENING
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1. Facial Expression
Very Important Component – MajorImpact
Smile/Frown/Anger
Cultural Variations – Basic EmotionsSimilar
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2. Gestures
Deliberate movements
Mannerisms
Common Gestures - Waving,Pointing
Culture Variations
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3. Paralinguistics /Intonation:
Vocal communication separate from actuallanguage
Tone of voice, loudness, inflection and
pitch
Strong tone of voice
Hesitant tone of voice
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4. Body Language and Posture
Can convey a great deal oninformation
Can indicate feelings and attitudes
More subtle and less definitive
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5. Proxemics
Need for "personalspace”
Amount of distance weneed and the amount ofspace
Factors – Personality,Cultural norms, Situationalfactors, Level offamiliarity.
Example - Casualconversation vs PublicSpeaking
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6. Eye Gaze
Looking, staring andblinking
Example - Liking -
Blinking increases andpupils dilate
Can indicate a range ofemotions, includingliking, hostility, interestetc.
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7. Haptics
Communicating through touch
Can be used to communicate affection,familiarity, sympathy and other emotions.
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8. APPEARANCE
Choice of Color, Clothing, Hairstyles
Example - Different colors can evokedifferent moods
Appearance can alter physiologicalreactions, judgments andinterpretations.
Creates first impressions – FirstImpression is the Best Impression
Job seekers dress appropriately forinterviews with potential employers.f
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9.LISTENING
Essential skill for success at work place.
Crucial to provide quality services,facilitating groups, training staff, improving teamwork
etc.
Depends on your ability to receive and decode verbaland non verbal messages.
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STEPS TO IMPROVE
1.Pay Attention to Nonverbal Signals
2. Look for Incongruent Behaviors
3. Concentrate on Your Tone of VoiceWhen Speaking
4. Use Good Eye Contact
5. Ask Questions About NonverbalSignals
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STEPS TO IMPROVE (CONTD.)
6. Use Signals to Make Communication MoreEffective and Meaningful.
7. Look at Signals as a Group.
8. Consider Context.
9.. Practice, Practice, Practice.
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Thank You