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Multifamily Industry Trends
Q3 2015
To request permission to use Kingsley data, please contact: Shelby Lee, Marketing Manager 770.908.1220 ext 227 | [email protected]
![Page 2: Multifamily Industry Trends Q3 2015 - Kingsley Associates · Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee: 770.908.1220 ext 227 |slee@kingsleyassociates.com](https://reader035.vdocuments.site/reader035/viewer/2022063015/5fd2c3f7239602135b7c61b4/html5/thumbnails/2.jpg)
CONFIDENTIAL | Ⓒ Kingsley Associates
2 Business intelligence for the real estate industry.
Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext 227 |[email protected]
Overall Resident Satisfaction
75.7% 75.9% 75.8% 75.7% 75.6% 75.4%
76.2% 76.4% 76.6% 76.7% 76.7% 76.6%
70%
72%
74%
76%
78%
80%
% S
atis
fie
d
Overall resident satisfaction
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CONFIDENTIAL | Ⓒ Kingsley Associates
3 Business intelligence for the real estate industry.
Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext 227 |[email protected]
Overall Resident Satisfaction by Market
75%
82% 81%
75% 74%
78%
76%
81%
77% 79% 76%
0%
20%
40%
60%
80%
100%
Atlanta Boston Chicago Dallas Denver Los Angeles Miami New York SanFrancisco
Seattle Washington,DC
Q3 2015 Q3 2014
Overall resident satisfaction by market %
Sat
isfi
ed
Change +1.9% +1.9% +1.5% -1.6% -0.3% +0.7% -0.5% +0.3% -3.2% -1.8% +2.4%
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CONFIDENTIAL | Ⓒ Kingsley Associates
4 Business intelligence for the real estate industry.
Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext 227 |[email protected]
Value for amount paid
Value for Amount Paid
57.3% 57.3% 57.8% 58.4% 58.4% 58.1% 56.9% 56.0% 55.1% 54.5% 53.9% 53.5%
30%
40%
50%
60%
70%
80%
% S
atis
fie
d
![Page 5: Multifamily Industry Trends Q3 2015 - Kingsley Associates · Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee: 770.908.1220 ext 227 |slee@kingsleyassociates.com](https://reader035.vdocuments.site/reader035/viewer/2022063015/5fd2c3f7239602135b7c61b4/html5/thumbnails/5.jpg)
CONFIDENTIAL | Ⓒ Kingsley Associates
5 Business intelligence for the real estate industry.
Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext 227 |[email protected]
Value for Amount Paid by Market
60%
59% 56% 56%
53%
52% 47%
50% 48%
54% 54%
0%
20%
40%
60%
80%
100%
Atlanta Boston Chicago Dallas Denver Los Angeles Miami New York SanFrancisco
Seattle Washington,DC
Q3 2015 Q3 2014
% S
atis
fie
d
Value for amount paid by market
Change +0.9% +0.3% -1.9% -2.2% -1.4% -1.4% -3.3% -6.6% -8.7% -2.8% -1.8%
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CONFIDENTIAL | Ⓒ Kingsley Associates
6 Business intelligence for the real estate industry.
Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext 227 |[email protected]
Renter Renewal Intent
57.0% 56.1%
54.4% 54.7% 54.9% 54.8% 53.8% 53.5% 53.4% 53.2%
52.3% 51.9%
40%
45%
50%
55%
60%
65%
70%
Renter renewal intent %
Lik
ely
![Page 7: Multifamily Industry Trends Q3 2015 - Kingsley Associates · Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee: 770.908.1220 ext 227 |slee@kingsleyassociates.com](https://reader035.vdocuments.site/reader035/viewer/2022063015/5fd2c3f7239602135b7c61b4/html5/thumbnails/7.jpg)
CONFIDENTIAL | Ⓒ Kingsley Associates
7 Business intelligence for the real estate industry.
Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext 227 |[email protected]
Renter Renewal Intent by Market
52%
59% 55%
52% 48% 50% 48%
56%
49% 52%
54%
0%
20%
40%
60%
80%
100%
Atlanta Boston Chicago Dallas Denver Los Angeles Miami New York SanFrancisco
Seattle Washington,DC
Q3 2015 Q3 2014
% L
ikel
y Renter renewal intent by market
Change -2.1% -0.1% -4.5% -1.9% -3.3% -2.4% -5.9% -0.2% -5.3% -1.5% 0.0%
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CONFIDENTIAL | Ⓒ Kingsley Associates
8 Business intelligence for the real estate industry.
Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext 227 |[email protected]
Top Renewal Decision Factors 5
4%
52
%
35
%
28
%
33
%
32
%
25
%
19
%
17
%
56
%
52
%
36
%
33
%
32
%
32
%
27
%
22
%
20
%
0%
20%
40%
60%
80%
100%
Rental rate Location Communitymanagement
Security Apartmentfeatures /
finishes
Communityappearance
Floor plan Communityamenities
Lease terms
Q3 2014 Q3 2015
Renewal decision factors %
of
Re
spo
nd
en
ts
![Page 9: Multifamily Industry Trends Q3 2015 - Kingsley Associates · Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee: 770.908.1220 ext 227 |slee@kingsleyassociates.com](https://reader035.vdocuments.site/reader035/viewer/2022063015/5fd2c3f7239602135b7c61b4/html5/thumbnails/9.jpg)
CONFIDENTIAL | Ⓒ Kingsley Associates
9 Business intelligence for the real estate industry.
Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext 227 |[email protected]
Top Renewal Decision Factors – Residents LIKELY to Renew 7
2%
47
%
44
%
44
%
36
%
41
%
34
%
26
%
19
%
71
%
49
%
45
%
43
%
40
%
39
%
36
%
29
%
21
%
0%
20%
40%
60%
80%
100%
Location Rental rate Communitymanagement
Communityappearance
Security Apartmentfeatures /
finishes
Floor plan Communityamenities
Too muchtrouble to
move
Q3 2014 Q3 2015
Renewal decision factors %
of
Re
spo
nd
en
ts
![Page 10: Multifamily Industry Trends Q3 2015 - Kingsley Associates · Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee: 770.908.1220 ext 227 |slee@kingsleyassociates.com](https://reader035.vdocuments.site/reader035/viewer/2022063015/5fd2c3f7239602135b7c61b4/html5/thumbnails/10.jpg)
CONFIDENTIAL | Ⓒ Kingsley Associates
10 Business intelligence for the real estate industry.
Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext 227 |[email protected]
Top Renewal Decision Factors – Residents UNSURE of Renewal 6
1%
38
%
20
%
25
%
23
%
18
%
20
%
19
%
19
%
66
%
39
%
26
%
25
%
24
%
22
%
22
%
20
%
19
%
0%
20%
40%
60%
80%
100%
Rental rate Location Security Apartmentfeatures /
finishes
Communitymanagement
Lease terms Communityappearance
Floor plan Too muchtrouble to
move
Q3 2014 Q3 2015
Renewal decision factors %
of
Re
spo
nd
en
ts
![Page 11: Multifamily Industry Trends Q3 2015 - Kingsley Associates · Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee: 770.908.1220 ext 227 |slee@kingsleyassociates.com](https://reader035.vdocuments.site/reader035/viewer/2022063015/5fd2c3f7239602135b7c61b4/html5/thumbnails/11.jpg)
CONFIDENTIAL | Ⓒ Kingsley Associates
11 Business intelligence for the real estate industry.
Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext 227 |[email protected]
Top Renewal Decision Factors – Residents UNLIKELY to Renew 6
1%
30
%
26
%
20
%
22
%
17
%
18
%
14
%
12
%
13
%
60
%
31
%
25
%
24
%
24
%
20
%
19
%
16
%
14
%
13
%
0%
20%
40%
60%
80%
100%
Rental rate Communitymanagement
Apartmentfeatures /
finishes
Security Location Other Communityappearance
Lease terms Communityamenities
Floor plan
Q3 2014 Q3 2015
Renewal decision factors %
of
Re
spo
nd
en
ts
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CONFIDENTIAL | Ⓒ Kingsley Associates
12 Business intelligence for the real estate industry.
Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext 227 |[email protected]
Resident Satisfaction - Community Events
59.1%
60.3% 60.6% 60.7%
59.4% 59.2% 59.2% 59.7%
61.6% 61.0% 60.6%
50%
55%
60%
65%
70%
% S
atis
fie
d
Satisfaction with community events
![Page 13: Multifamily Industry Trends Q3 2015 - Kingsley Associates · Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee: 770.908.1220 ext 227 |slee@kingsleyassociates.com](https://reader035.vdocuments.site/reader035/viewer/2022063015/5fd2c3f7239602135b7c61b4/html5/thumbnails/13.jpg)
CONFIDENTIAL | Ⓒ Kingsley Associates
13 Business intelligence for the real estate industry.
Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext 227 |[email protected]
Resident Satisfaction with Security by Market
73%
91% 88%
82% 86%
70%
77%
84%
70%
81% 79%
0%
20%
40%
60%
80%
100%
Atlanta Boston Chicago Dallas Denver Los Angeles Miami New York SanFrancisco
Seattle Washington,DC
Q3 2015 Q3 2014
Satisfaction with security by market %
Sat
isfi
ed
Change +6.3% -0.6% -3.4% -7.9% 0.0% -1.7% -3.2% +8.0% +5.3% -3.9% +0.2%
![Page 14: Multifamily Industry Trends Q3 2015 - Kingsley Associates · Multifamily Industry Trends Q3 2015 For permission to use Kingsley data, contact Shelby Lee: 770.908.1220 ext 227 |slee@kingsleyassociates.com](https://reader035.vdocuments.site/reader035/viewer/2022063015/5fd2c3f7239602135b7c61b4/html5/thumbnails/14.jpg)
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