Download - Mozilla Universe - The Mozilla CRM Project
MozillaUniverseTheMozillaCRMProject
h6ps://wiki.mozilla.org/Mozilla_CRM
JayPatelMozillaCorpora0on2Q2009All‐Hands
Background
• ProjectstartedbySethBindernagelandRishiMallikin2007
• Revivedinlate2008withChicagoTechsignedontoworkonit,butdidn’tgetfar
• CurrentlyworkingwithTrellon(trellon.com)andmakinggoodprogress
• PubliccommunitydirectoryofMozillacontributorsandfans(poten0alcontributors)
• CollaboraEontoolforgroupsandindividualslookingtoworktogether
WhatistheMozillaCRM?
Whatitisn’t…
• Atradi0onal“CustomerRelaEonshipManagement”system.
• AreplacementforlegacycommunicaEonchannelslikeIRC,mailmanlists,newsgroups,etc.
Whydoweneedit?
• Ourcurrenttoolsmakeitdifficultto:– Findcommunitymembers
– Contactselectgroupsofcontributors– Createandmanagedynamicgroups– Helpnewpeopleconnectwithothers– Discovercommunityac0vi0esandevents– Capture the size and diversity of Mozilla in one place to share with the world
KeyStakeholders(iniEally)
• Chofmann–Security• DavidBoswell–FoundaEon• DavidTenser–SUMO• DebRichardson–Evangelism• JayPatel–CampusReps• KevNeedham–Partners• MarciaKnous–QMO• MaryColvig–Events• RafaelEbron–Messaging• ReyBango–AMO• RhianGracey–Labs• SethBindernagel–L10N
CRMComponents
• CommunityDashboard– Snapshotofcurrentac0vity,map,feeds(integrateLizardFeeder?)
• Grouppages– Updates,forum,mailinglists,manager/leadcontactinfo
• Memberprofiles– Photo,bio,contactinfo,skills&ac0vi0es,languages,projects
• Peoplesearch– Simpleoradvancedformstolookup/filterbyanyprofilefields
• Eventscalendar– DatesandinfoforanyMozillarelatedevents,meetups,speakers,par0es
• Mailinglists– Newsleaers,marke0ngcampaigns,on‐the‐flygroupemails
UseCases
• CampusReps– Studentscanupdatetheirprofileeachyearduringtheregistra0on
periodwithouthavingtoresubmitalltheirinfo.
• L10N– Localizersandtheircommunityleaderscanmanagetheirteamsfroma
centralloca0on.
• Events– Mozillacanreachouttocommunitymembersinspecificci0esor
countriestoinvitethemtoeventsorrecruithelp.
• Labs– Designersanddeveloperscanfindeachotherthroughpeoplesearch
tocollaborateontheirprojects.
Roadmap
• Requirements&Architecture(March–April)– Drupal+CiviCRMUIdecisions– Data,privacy,profilefields,pagelayouts
• Development(April–May)– Dashboards,profiles,groups,events– Peoplesearch,mailinglists,memberinvites
• EarlyAlpha(May25)– Legalandsecurityreview;QAtes0ng,bugfixing,codetweaking– Communityleadscanimportdataandtryitout
• InternalBeta(June15)– Invita0onscangoouttoselectcommunitymembers– QAverifica0on,gatherfeedback,morecodetweaking
• PublicBeta(TBD:June–July?)– Integratemozilla.orgredesign– WatchtheMozillaUniverseexpand!
Q&A+Discussion
• OpenQuesEonsToday– Data
• Howmuchdowewanttoknowabouteachother?• Whatdatashouldweenablememberstosharepublicly?• Whoplanstousethedataandhow?
– SocialStructure• Whoshouldhavemanager/leadoradminrights?• Whendowepromotecommunitymemberstohigherlevelsofaccess?• Whatdowethinkabouta“MozillaGuides”system?
– Security• Whatthingsdoweneedtothinkabouttomakeitsafeandsecure?• Howdowegoaboutdoingasecurityauditforatoollikethis?
• FutureConsideraEons– Localiza0on– SingleSign‐on?– Socialnetworking?