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Understanding motivation for communication of
secondary school students behind volunteer work
in an Interview with a social workerPrepared by Gigi Lo
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Background and methodology Findings and Discussion-
examples (First time meeting , preparation and
performance , Evaluation) Conclusion
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Interviewee: a certificated social worker No. of questions: 10 with sub questions Focus of questions: Motivation to communicate Based on Maslow’s Hierarchy of needs Three stages: (1) First time meet (2)
preparation and performance (3) Evaluation
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need for knowledge and thinking (cognition)
the need to appreciate and enjoy beauty (aesthetics)
the need to selflessly help others (transcendence)
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Situation: Passive and silent members
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Situation: communication during work
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Situation: evaluation after service
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Partly follow the hierarchical progression
Some needs (e.g. security, self actualization) satisfied continue motivation to communicate
Several needs appear in the same stage / same time
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Adair, J. (1998). "Motivation and people management". In "Handbook of Management & Leadership". Ch.7. P. 155 - 175 Bowditch, J.L. & Buono A.F. (2005). “A primer on organizational behavior. 6th edition”.Hoboken, NJ : Wiley, Brooks, I. (2006). “Organisational behaviour : individuals, groups and organization.3 rd edition”. Harlow: Prentice Hall Drummond, H. (2000). “Introduction to organizational behavior”. Oxford: Oxford University Press Education Bureau (2010). “Other learning experiences”.[online]. Available World Wide Web, URL:http://cd1.edb.hkedcity.net/cd/lwl/ole/01_intro_01.asp Ellis, S. & Dick, P. (2000). “Introduction to organizational behavior”. Maidenhead: McGraw-Hill George, J.M. & Jones, G.R. (2000). “Essentials of managing organizational behavior”. Upper Saddle River: Prentice Hall MBA tutorials (2010). “Maslow’s Hierarchy of Needs”. [online]. Available, World Wide Web, URL:http://www.mba-tutorials.com/management/409-maslow%E2%80%99s-hierarchy-of-needs.html Robertson, F. (2009). “Maslow’s Hierarchy of needs". In "Gower handbook of internal communication. 2nd ed”. P.120-121 Shockley-Zalabak, P. (2006). “Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values. 6th edition”. Boston: Pearson / Allyn & Bacon.
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Thank you!