Monitoring Best Practices
Rajib Rashid, VP Product Management Nicolas Ponce, Kaseya University
Ronny Tunfjord, Upstream Software
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Technical Track 1 Choosing the Right Approach to Get the Best Results
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Agenda
Introductions
Kaseya monitoring solution overview
Advanced monitoring techniques
Problem resolution through automation
Monitoring Packs
Q&A
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Kaseya Agent Monitoring
Lightweight agent, encrypted communication Automatic discovery Comprehensive monitoring and reporting
– Alerts – Monitor sets – Event logs – System checks – Log files and directories – SNMP sets
Agent Procedures
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Kaseya Network Monitoring
Integrated agentless monitoring SNMP support with MIB browser/compiler Windows management instrumentation and VMWare
APIs Monitoring:
– Hypervisors, VM datastores, host/device cpu, memory etc. – Network bandwidth utilization, routers, switches, firewalls – Files, directories, logs, databases, SNMP traps, mail and
web servers
Configurable: Lua scripts, actions, toplists, reporting/dashboards
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Value of end-to-end monitoring
Today’s business applications are complex: – Virtualized environments – Hybrid networks using both in-house and Internet bandwidth – Interdependencies: other applications, databases, Internet
connected sources (e.g. supplies availability)
Monitoring only end points or only network devices only provides partial visibility
End-to-end monitoring reduces MTTI/MTTR Comprehensive monitoring reduces IT costs through better
utilization Proactive alerting across the entire infrastructure improves
system availability and increases staff productivity.
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Panelist: Nicolas Ponce
Supplemental monitoring
– Leverage agent based and agent-less monitoring
Cloud monitoring
– ESXi – CIM to monitor Vmware & Datastore
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Supplemental Monitoring
What is Supplemental Monitoring and why use it?
Leveraging Classic and Network Monitor together
Supplemental Monitoring allows for failover alerting
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Agent Monitoring
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Agent goes offline, can no longer
monitor server.
Network Monitoring
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Network Monitor Gateway will continue to monitor
devices if available on network
Supplemental Monitoring
Classic Monitoring
– Perfmon Counters, Service Checks, Process Statuses
– Alerts based on Agent
Network Monitoring
– WMI/SNMP Monitor options with over 32 different types of monitors
– Network Based Alerts still function if ‘Agent Offline’ as long as Gateway is running.
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Cloud Monitoring
VMWare ESXi and HyperV
– Key Capabilities of Network Monitor
• Host and Guest Monitoring
• CIM Monitors
• VMWare Monitors
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Expand your Knowledge
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Visit us at university.kaseya.com
Panelist: Ronny Tunfjord
Agent online/offline. Benefits of knowing
Workstation Low disk workflow
Recurring MS Office application crashes
Automate with Agent Procedures
Create detailed ticket information
Upstream Kaseya Power Pack
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Agent online/offline
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How to use Agent online/offline
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ACTION: Alarm, Ticket and/or email when Agent goes offline
STOLEN LAPTOP: Automate stuff when specific Agent goes online
TRENDS: Top X Agents with offline alarms
LICENSES: ”Dead” Agents not checked in for 45 days
STANDARDIZATION: Kaseya Policy for Servers and Workstations
More Agent Alerts
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HW CHANGES: ”Where did that RAM go?”
APPLICATION CHANGES: Make sure to use exclude filters
PATCH FAILED ALERT: Troubleshooting MS patch automation
NEW AGENT INSTALLED: Track Agent deployment success
Low disk with automated ticket
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Workflow – Low disk on C to Ticket
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Low Disk Performance Counter
Create Alarm for reporting and trending
Execute Agent Procedure for automated tasks and ticket creation
User experience is KING!
Policy driven
End result in Kaseya Service Desk
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Recurring problems with MS Office
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Workflow - MS Office application crashes
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Application Log Event Set
Create Alarm for reporting and trending
Execute Agent Procedure for automated tasks and ticket creation
User experience is KING!
Policy driven
Going once, going twice, ACTION!
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End result in Kaseya Service Desk
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Upstream Kaseya Power Pack
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The Scandinavian Kaseya distributor since 2006
Ready to run report examples.
Ready to run Agent Procedures.
Common App Deploy and updates
Extended Audit like HD temp and WIFI Quality
And more…
Upstream Kaseya Power Pack
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Upstream Kaseya Power Pack
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Upstream Kaseya Power Pack
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Upstream Kaseya Power Pack
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Examples in this session available for download
http://upstream.se/sv/upstream-kaseya-power-pack
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Join the IT Management Cloud Revolution
Take the complexity out of IT management & security with Kaseya
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