Team Structure
TEAMSTEPPS 05 2
Team Structure
Mod 2 LTC 2.0 Page 2
• Describe the components and composition of a multi-team system
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Objectives
• Discuss benefits of team structure in teamwork
• Define a “team”
• Identify the role of residents and their families as part of the care team
TEAMSTEPPS 05 2
Team Structure
Mod 2 LTC 2.0 Page 3
team’s structure and how multiple teams interact is critical for implementation planning
Team Structure
• Teamwork cannot occur in the absence of a clearly defined team
• Understanding a
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NEXT:
Team Structure
TeamSTEPPS 2.0 for LongTerm Care | Team Structure C21
TEAMSTEPPS 05 2
Team Structure
Mod 2 LTC 2.0 Page 4
have specific roles or functions, and have a time-limited membership
What Defines a Team?
Two or more people who interact dynamically, interdependently, and adaptively toward a common and valued goal,
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TEAMSTEPPS 05 2
Exercise: Teams and Teamwork
Write down the names (or positions) of the people in your immediate unit, department, or work area who contribute to successful resident care.
. Mod 2 LTC 2.0 Page 5
Team Structure
TEAMSTEPPS 05 2
Team Structure
Partnering With the Resident
Strategies for involving residents in their care
• Include residents in care planning
• Conduct handoffs at the resident’s bedside
• Provide residents with tools for communicating with their care team
Mod 2 LTC 2.0 Page 6
• Involve residents in key committees
• Actively enlist resident participation
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Team Structure
TeamSTEPPS 2.0 for LongTerm Care | Team Structure C22
TEAMSTEPPS 05 2
Team Structure
Care Team Responsibilities Embrace residents and their families as valuable and contributing partners in resident care
• Listen to residents and their families
• Assess residents’ preference regarding involvement
• Ask residents about their concerns
Mod 2 LTC 2.0 Page 7
• Speak to them in terms they understand
• Allow time for residents and families to ask questions
• Ask for their feedback
• Give them access to relevant information
• Encourage residents and their families to proactively participate in resident care
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TEAMSTEPPS 05 2
Team Structure
Resident and Family Responsibilities
• Provide accurate resident information
• Comply with the prescribed plan of care (e.g., schedule and attend appointments as directed)
• Ask questions and/or voice any concerns regarding the plan of care
• Monitor and report changes in the resident’s
Mod 2 LTC 2.0 Page 8
condition
• Manage family members
• Follow instructions of the care team
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TEAMSTEPPS 05 2. Mod 2 LTC 2.0 Page 9
Team Structure
Multi-Team System (MTS) for Resident Care
Team Structure
TeamSTEPPS 2.0 for LongTerm Care | Team Structure C23
TEAMSTEPPS 05 2. Mod 2 LTC 2.0 Page 10
Team Structure
Core Team
members have
the closest
contact with
the resident!
A group of care providers who work interdependently to manage a set of assigned residents from point of assessment to disposition
A Core Team is…
TEAMSTEPPS 05 2. Mod 2 LTC 2.0 Page 11
Team Structure
A time-limited team formed for emergent or specific events and composed of members from various teams
A Contingency Team is…
TEAMSTEPPS 05 2. Mod 2 LTC 2.0 Page 12
Team Structure
A team comprising those work area members who are responsible for managing the operational environment that supports the Core Team
A Coordinating Team is…
Team Structure
TeamSTEPPS 2.0 for LongTerm Care | Team Structure C24
TEAMSTEPPS 05 2. Mod 2 LTC 2.0 Page 13
direct, task-specific, time-limited care to residents.
Support Services provide indirect service-focused tasks which help to facilitate the
optimal health care experience for residents and their families.
Team Structure
Ancillary and Support Services
provide… Ancillary Services provide
TEAMSTEPPS 05 2. Mod 2 LTC 2.0 Page 14
Team Structure
• Establish and communicate vision
• Develop policies and set expectations for staff related to teamwork
• Support and encourage staff during implementation and culture change
• Hold teams accountable for team performance
• Define the culture of
the nursing home
The Role of Administration is to…
TEAMSTEPPS 05 2. Mod 2 LTC 2.0 Page 15
Team Structure
Team Structure Video
Team Structure
TeamSTEPPS 2.0 for LongTerm Care | Team Structure C25
TEAMSTEPPS 05 2
Team Structure
. Mod 2 LTC 2.0 Page 16
• Ancillary and support services
• Where did the breakdowns occur between the components of this multi-team system?
• What could the individuals involved in this scenario have done differently to produce a better outcome?
Team Structure Video Analysis
• What members of the following teams were involved in the scenario?
• Core team
• Coordinating team
• Contingency team
TEAMSTEPPS 05 2. Mod 2 LTC 2.0 Page 17
the team(s) experiencing the issue?
Team Structure
Applying TeamSTEPPS Exercise
1. Who are the members of the team experiencing a teamwork issue?
2. Which team or teams within your multi-team system are experiencing the teamwork issue? Which team or teams interact with or are otherwise affected by
Team Structure
TeamSTEPPS 2.0 for LongTerm Care | Team Structure C26