Download - Mobility At Work Mobile Device Management
© 2008 Avaya Inc. All rights reserved.
Mobility At Work
Mobile Device Management
Mobility At Work
Mobile Device Management
Lawrence Byrd
Director, Communications Enabled Business Processes
2© 2008 Avaya Inc. All rights reserved.
Thinking About Mobility
Device Management
User Experience Design
Application Management
Phone, Speech
SMS/IM/Presence
CRM, ERP
Retail, other…
Bus. objectives
User roles
UC approaches
Mobile phones
Smart phones
+ PCs, Web, deskphones, …!
3© 2008 Avaya Inc. All rights reserved.
1 Industry analyst data2 Surveys3 Computer World survey4 USA Today
Branch Offices
91% of employees work in branches and remote offices1
66% work in different location than their manager1
40% of recent survey responders stopped using a company due to bad phone service2
Virtual
58% companies consider theirs to be a virtual workplace today1
1 billion+ Internet users, growing fastest in China1
20%+ eCommerce growth every quarter for 20 quarters (US)1
Mobility
By 2008, 72% US workforce will be remote and mobile1
67% US executives believe it is critical to be available 24/7 for customers2
Over 2.7 billionglobal cellphone users1
Home Working
89 of top 100 US companies offer telecommuting3
60%+ Britons & Germans equipped to work remotely1
40 million US workers telecommute on occasion1
$$$$ Rising Gas prices4
We Work Differently Today (It’s Tough Out Here!)
4© 2008 Avaya Inc. All rights reserved.
TeleworkerNomadic Road Warrior
Unified CommunicationsA holistic approach to all forms of mobility and user roles
Desk Worker
Home/RemoteOffice(VPN)
DesktopVoice, Video, IM, Presence
Web CollaborationMS Outlook, Lotus Notes
MS Communicator, Sametime
WiFiDECT
Dual-mode
Mobile“One Number” Speech
Access
Conferencing
Speech
5© 2008 Avaya Inc. All rights reserved.
Seamless User Experience across DevicesDrives need for centralized user and application management
Speech
6© 2008 Avaya Inc. All rights reserved.
Meeting Business Challenges with UC ApproachesSaving money while empowering users
Keep it simple – no data on the device
Use Speech, Web and simple link to office phone
“One number” – don’t give customers personal #s!
Pesky personal devices
Have a low-cost remote worker plan; not everyone has to be a mobile power-user “just in case”
Any web browser + landline is all you need
Business continuity –everyone leave the buildings!
Consider WiFi or DECT devices
In-store phone/scanner integration (e.g. Motorola)
Dual-mode devices for selected users
Branch / store / campus mobility
Local smart apps for those that need them
Use Speech and Web for everyone else
Lower cost central management, nothing on device
Everyone wants a smart phone
Mobile calls through office IP-PBX
Toggle to office/home phone when on location
Use VoIP for hotel/home/international-travel
Simpler “no LD” plans, Centralized auditing/control
Astronomic mobile phone bills
7© 2008 Avaya Inc. All rights reserved.
Conclusion
Start with User Experience Design
– The right apps and devices for the right users – not the same for all
– “UC” provides flexible range of mobile and semi-mobile approaches
– Does it improve customer response, productivity, business processes?
– How do you save money while making money?
Then apply security and management best practices
– Device management, security, theft-response
– Secure Web and SIP connectivity
– Centralized application and user management as much as possible
www.avaya.com/ucwww.avaya.com/uc